Rated 5 out of 5 by allin4value Quiet oasis close to the strip
Close enough to the strip, but at the same time far enough to be able to rest. It is also far away from all the vulgarity of Vegas : great music (what a feeling to get in the hotel on the first chords of Fake Plastic Trees...), subtle atmosphere (not too noisy, no flashy colours or lights, a subtle white tea smell everywhere) and friendly but discreet staff. I was staying there during the world series of poker and it was the perfect sanctuary to rest between tournaments. The bed was super comfortable and I never slept that well in Vegas. The pool, open until 3am and from 6am, is a great plus! As well as the spa. I will come back!
June 25, 2012
Rated 5 out of 5 by Tomas55 Love the smoke free environment
The hotel check in person was very friendly and accommodating. Room was super clean and heavenly bed was comfortable as usual. Hotel environment was great due to it being a smoke free environment. Will definitely stay here every time I come to Las Vegas. It is super convenient to get to the strip also.
May 11, 2014
Rated 2 out of 5 by Ros3 SPG hotel's always met my expectations…except this one!
1. Reservation at the SPG counter for Saturday the 3rd never placed through registration… lost my afternoon relaxing by the pool to be on the phone with SPG and the hotel, until finally resolved.
2. Air condition did not work Friday 2 and Saturday 3…! could not sleep AT ALL!
Air conditioning NEVER FIX during my entire stay.
3. Lost my $400 Gucci sun glasses, waited 45 minutes for Security to show up… never did and I left.
May 4, 2014
Rated 4 out of 5 by KB228 Great Hotel One Block Off the Strip
I usually stay at this property while I am in Vegas. The smokefree rooms allow for relief from smokefilled Sin City. The casino is small but fun and the breakfast buffet is pretty good. The rooms are spacious and the beds are wicked comfortable. I'm not terribly impressed with the staff but I think it is something they are working on. Everyone is either super friendly or completely standoffish. There is no medium. They have a 24 hour Starbucks (currently being renovated) which I find very convenient. Again, this property is absolutely worth staying at in Las Vegas.
April 8, 2014
Rated 1 out of 5 by Frostles Don't make my mistake
Where should I start. This hotel should not call itself a Western. It's more like a below average Four Points. The porters don't even open the door when they are standing next to it chatting to each other, the concierge was never there when we had a question and the porters weren't interested in answering any questions, the lobby stinks of smoke, the walls of your room are paper thin. The only saviour was Adelina on SPG counter who went out of her way to move us when our room safe didn't work, after Albert on the same desk earlier that day showed a high lack of interest. Another plus was the housekeeping and Express Service on the phone who were very professional and willing to help in any way.
March 19, 2014
Rated 5 out of 5 by keto1957 Fabulous Staff
Always friendly and helpful staff
May 14, 2014
Rated 3 out of 5 by Jean33 Comfortable hotel, poor service
Hotel beds are comfortable, rooms are clean. Hotel needs updating. Service was fair; multiple times waiting for someone to assist either due to long lines with too few employees for assistance or no one around. Hotel bar drinks were watery and expensive. Hotel secured an item I left in the lobby and then lost my item after stating it was secured behind their front desk.
May 5, 2014
Rated 4 out of 5 by PointsJunky Oldie but a Goodie
OK right off the bat you gotta realize this is an old property and it shows! Not a superb location and the views aren't "wow!" The spa is nice though, and free sauna and steam plus 24 hour pool and hot tub is nice. Smelling the smoke throughout the property sucks, but it is NOT in the room which is good. The staff were fantastic though, and it made the stay worth it. I appreciate that for Platinum guests they let you have the full buffet rather than going cheap and just giving you a Danish like some other properties do. I would definitely stay here again (especially since I'm a points junkie and I would stay for free).
March 2, 2013
Rated 5 out of 5 by Sam2 Great place to stay in Vegas
Excellent hotel, walking distance to strip. No hassle checking in, don't have to go long way thru slots to front desk and then to room. An oasis in Vegas and relaxing after hype elsewhere. Great food, comfortable rooms relaxing stay. Highly recommended.
May 8, 2014
Rated 2 out of 5 by MauiM Disappointed
Starwood expectations are at least 4 star. This was about 2.5. Rooms too small could barely fit 2 pcs of luggage w/out tripping. Pool photo was entirely deceiving. It looked like a sq. pool from the 70's. The pool bar was a walk up window. The first morning someone had rebooked our room and 3 gentlemen had entered w/ their key. Apparently our res. was deleted and then our keys didn't work. I asked since it was as if we weren't there could we get that night taken off the books? No response. The bed didn't feel heavenly like I'm used to in HI. Pretty disappointed in the property. I wouldn't expect it to be a Starwood.
August 21, 2013
Rated 5 out of 5 by SPGLifetime1 The hotel I stay when I travel to Vegas
As mentioned in the title, this is the hotel I stay at while in Vegas
May 8, 2014
Rated 3 out of 5 by Poollady295 This hotel is not a corporate hotel.
This hotel I was told is not corporate, that was supposed to mean something to us but it didn't. Our plane was delayed and we had nowhere to go, went to SPG desk and was told they were full, asked if they could help us find another hotel and was told no, and the computers were located over there and we could use that to help us. Went back to our room and called SPG and they booked us in the same hotel in the same room. After that we went directly to the manager to make sure this was going to happen since we got no help at the SPG desk before. Everyone else was more than helpful at this hotel, unfortunately this leaves you feeling helpless when you don't have a hotel room and have airline delays.
February 16, 2014
Rated 5 out of 5 by Terbear68 Small, but very nice
Yes this is a much smaller hotel than many on the strip but that is what I liked about it. I didn't have to walk a mile in my bathing suite through a casino to get to the pool. I had a great experience here. The staff were very friendly and accomodating. The bed was comfortable and the rooms are nicely decorated. This place is like an oasis from the crowded hurried world of the strip! They even had christmas cookies, hot cider and cocoa in the lobby one evening.
December 7, 2011
Rated 5 out of 5 by gojl37 Excellent event hotel
Recently conducted a business meeting with over 150 attendees. The venue staff and supporting staff (catering, a/v, housekeeping, front desk, etc) were outstanding. They were very accommodating during the planning phase and there were no issues with execution during the event whatsoever. Received excellent feedback from attendees. I would highly recommend this hotel.
January 31, 2014
Rated 4 out of 5 by Carter Hotel has great potential
I stay at the Westin-LV by choice...always working an event elsewhere, but always choosing to stay here. The staff has always been exceptional, but I had reached some frustration at several levels....My spirits have been buoyed during my past two stays as the recognition of SPG members has been taken to a new level....Kudos to the two fixtures at that SPG desk! SPG rooms need some updating, and more attention by the cleaning staff. And, I wish the dinner menu was a little more creative/exceptional...no reason to compete with othjer culinary meccas in town, but could be improved. Breakfast is perfect.
April 21, 2013
Rated 5 out of 5 by winsi48 Superb Staff
We stayed at the Westin from June 22 to the 27th. From the time we arrived, we saw your staff to be totally dedicated to making our stay there a memorable one. The location cannot be beat. Just a short walk to the strip, less than a block, we couldn't ask for a better location. But it was your staff, above all, that made our anniversary trip truly a huge success. From the wait staff to the front desk, all did a remarkable job.
July 1, 2012
Rated 4 out of 5 by soccerdad01 Busy place
We stayed there on a Friday, wanting to stay until Sunday. They said there were no rooms available for Saturday night, but would let me know if one came available. Saturday morning went to the front desk, asked if I had a room and they said no. They offered a list of other hotels in the area, but I declined. Went back up to my room to get my bags. Sent my wife back down to confirm checkout time and they said "What are you talking about? You are booked through Sunday" Obviously one person not knowing what the other person was doing.
March 24, 2014
Rated 4 out of 5 by Debbie617 A GREAT FIND IN VEGAS!
The Westin was the perfect spot for our 4 night stay in Vegas. Convenient to the strip but away from the hustle and bustle. From the moment we walked in we were impressed. The SPG staff were extremely helpful as was the staff at the Concierge desk in answering questions and assisting us in getting tickets to shows. The hotel was clean, the food in the Suede restaurant was good (loved the Angus burger!) and reasonably priced. Enjoyed Happy Hour and Karaoke. The casino staff provided a fun afternoon at the $3 blackjack table! We would definitely recommend the Westin Hotel and would love to go back.
June 2, 2013
Rated 3 out of 5 by BarbS This hotel was disappointing
This hotel was disappointing. I am a Platinum Starwoods member, and stayed for points. I don't know if that impacted the room I was given, but the safe in the room didn't work, the bathtub safety surface was sticky and the room did not seem as clean as I am used to from a Starwoods hotel. I was at a local conference, and the location was fine. I did not use any of the restaurants or facilities at the hotel.
April 8, 2012
Rated 5 out of 5 by keto1957 Awesome hotel off Vegas Strip
Great location in Las Vegas.
March 5, 2014
Rated 4 out of 5 by TPP1030 Perfect for Vegas
I travel to Vegas at least once a month for business & now that I have a client in Henderson this will be my hotel of choice...During check-in Sean was awesome, I think if I would have asked him to bring my stuff upstairs he would've!!! He was great...
The one thing that I was very much disappointed with & was actually going to send an e-mail to the GM to express my concern was that my final bill was outside of my door on the floor, for anyone who passed by to see...With all of the stories going around w/identify theft this method of providing my bill was not as secure as I would have expected...I am scheduled to return the last weekend in July & I would expect that this will NOT happen again...
June 30, 2013
Rated 4 out of 5 by wayne58 Handicapped Bathroom.
Was put into a room with a disabled compatible bathroom. While I applaud having these facilities, the room was very poorly designed. the shower curtain was set to the standard height as if a bathtub were installed and the floor actually sloped away from the wall less shower resulting in water one half inch deep in the entire bathroom. Had to use every single towel to try and get a dry spot to stand in. The shower rod should be placed lower in these rooms to enable the curtain to reach the floor. Furthermore, the management should try using these rooms to assure that it is actually usable!
February 7, 2013
Rated 4 out of 5 by Argie72 Friendly personnel
We really enjoyed our stay. The hotel is ideal for business, but in the meantime close to local attractions, shopping centers, etc.
April 28, 2014
Rated 4 out of 5 by Tashia57 This hotel is off the strip but close enough
Nice hotel that is close to the Las Vegas strip so you can walk there but also far enough away to get away from it.
April 28, 2014
Rated 4 out of 5 by BRYAN1989 room was not ready
I love this hotel and stay there very often for business my last stay I was very disappointed with the staff while checking in. I know I was early it was about 1130 am and I was told there were no rooms available at that time which was fine I was told I would receive a phone call when my room was ready. So I sat down in the lobby for about 45 min and noticed several people were checking in and receaving rooms at this point I went back up to the front desk and a room was available. I just hope my next stay they will treat platinum members a bit better other then that I love the hotel
March 5, 2013
Rated 4 out of 5 by hughvh Great Hotel, undisclosed resort fee
This hotel is what I would expect from a Westin. Great staff, clean room, conformable bed. Its a block from the strip and the Casino is small and not loud. My wife liked that. She doesn't care for the large strip casinos and a smokey lounge area.
My only complaint is was the undisclosed Resort Fee when booking. Other SPG resorts disclose their resort fees when booking on SPG.com or on the hotel's web site. My official notification was a small slip of paper hidden behind my room key. I'm no a stranger to resort fees, but I HATE the feeling of being nickel and dimed once I check-in.
December 10, 2012
Rated 2 out of 5 by Mikec009 Outstanding!
I attended a convention in Las Vegas (Wednesday to Friday) and we stayed at a large hotel on the strip. I extended my stay for the weekend but moved to the Westin Las Vegas Hotel and experienced a drastic upgrade! Yes, the Westin is not as palatial and opulent as some of the other strip hotels, but it's perfect for the business traveler and being a block from the strip means you don't have to battle with constant crowds. What a relief! I most appreciated the wonderful customer service from every employee that Westin is known for. The food and service at the Suede restaurant was outstanding. Lastly, I really appreciated the complimentary room WIFI that actually functioned properly. Excellent stay - thank-you!
October 29, 2013
Rated 4 out of 5 by PamperedMary Nice overnight stay
My husband and I enjoyed an overnight stay at your facility before catching a flight to come home. The room was on the 15th floor and had a very nice view. The heavenly beds are in a word.... heavenly!!!
April 22, 2014
Rated 3 out of 5 by BRRuzicka Good Quality Facilities; Poor Quality Service
The facilities were first class, unfortunately, the service left something to be desired. My wife twice had difficulties getting assistance when she needed it from front desk personnel.
April 22, 2014
Rated 5 out of 5 by ScottLisa Chief Enginner/San Jose,CA.
My Wife an I came and stayed at the Westin recently and we thought it was fantastic!! The food and service was 5 stars. Our room was great along with the bed. Not a good view but, hey not there for the view out the window. We will return you can count on that. I am a Starwood member and the price was right.
April 16, 2014