Rated 4 out of 5 by FranG1 April Anniversary at the Surfrider
The hotel is spectacular, a great mix of old school cool and new amenities. The banyan tree, the location and the lobby and beach bar were perfect. The tower room with a balcony and ocean view were truly special..and we caught some fireworks too!
Not much recognition for platinum status and inconsistent customer service and levels of service.
Overall a great find amidst honolulu!
I am excited to return with my family for my husbands birthday !
December 27, 2013
Rated 5 out of 5 by Motheroftwo What's up with Polyester Sheets?
Lovely hotel; great service and perfect location. The trademark "Heavenly Bed" was very comfortable, however I found it odd that the hotel dressed it's heavenly bed in sheets made from 40% polyester. The synthetic sheets looked nice and neat but it felt uncomfortable and sweaty to sleep in. The in-room movie system was not working during our stay which disappointed our kids. With that said, the hotel staff was very friendly and the food was delicious. Also worth mentioning that the hotel photographer was very accommodating and allowed us to go to several shooting locations, took extra pictures and made every effort to please us and we ended up with a perfect family photo we plan to use for our Christmas card. Also, worth mentioning -The coffee house in the hotel outside the hotel lobby makes amazing lattes!
October 10, 2012
Rated 5 out of 5 by Moana Hotel has great location & history
I was very pleased except for the following:
I had to be in line by 7:00am to reserve/pay $50.00 dls for an umbrella on the beach as they refused to book it a day before.
Some staff At the bar is not trained to recognize SPG card ( The Beach house & Azure restaurants easily recognized it )
I would like to be able to reserve/pay for the umbrella in advance without having to make line at 7 am while RESTING in Waikiki Beach...:(
Overall is a great hotel & enjoyed it very much. :)
December 13, 2012
Rated 2 out of 5 by Ma29 Overall not a good experience.
The room was so small you only had enough room to get around the bed. This is not comfortable for me and I will not plan to stay at this hotel again. The housekeeping service was inconsistant and needed to call for the things that should have been replenished daily. Valet was slow, they quoted 10 minutes and it was 30 every time. The front desk was slow and unfriendly. The two things we liked were the historical features and the central location but not worth it for comfort.
August 16, 2013
Rated 4 out of 5 by Murray1943 Graceful, stylish and elegant lady
On entry to this wonderful establishment, we were immediately impressed by the friendly staff and the very stylish and large airy area with comfortable seating and the out look to the century old Banyan tree in the open court yard and onto the ocean. It was as if we were walking into a large private home, Reception was easy to find but not obtrusive so the ambiance was intact. The rooms are a good size with a balcony with plenty of room. We loved being able to have our door open at night and to hear the soothing surf. The staff were all happy, polite, cheerful, and willing to meet our needs. The usually speedy service in the eating areas was a big plus.
We loved Tony's history tour and recommend it to all guests.
We hope to return, Maholo to all who made our stay and my 70th birthday an unforgettable holiday.
March 2, 2013
Rated 3 out of 5 by Gregg67 Great hotel, service needs improvement
This is our favorite hotel on Oahu. Got married here and come back every year. Rooms are small but comfortable and the house keeping staff are great. Checkin was quick but we were not informed of our SPG Gold benefits on checkin which we were disappointed in when we checked out. Pool and beach staff were generally friendly but there were a couple of employees that were not. This needs improvement. Beach bar staff were generally good although once we waited at the bar for 15 minutes for service while others walked up and got immediate service. Not good. Food is ok although lesser hotels had better food for less or the same price. Needs improvement. Drink quality is good but the price keeps going up and size keeps going down. We love this hotel but we keep feeling like we are getting nickeled and dimed to death.
February 1, 2013
Rated 4 out of 5 by myllb Beautiful Place!
My wife and I spent almost two weeks at this hotel and generally loved it. The ambiance and decor and the layout of the porch, the banyan tree and the lobby were all great and we spent a lot of time there. The beach is great, and the location is as good as it gets. Prices for drinks and room service were high, so we tended to do our entertainment elsewhere. Overall, we enjoyed our stay and would highly recommend this hotel. We found staff to be very helpful and courteous.
October 24, 2012
Rated 3 out of 5 by SWAMI242 The good and the bad.
We checked in which was a painless 5 minute operation. Made it upstairs and entered the room and it was just as expected being that I have been here a few times.
The carpet was wet all around the door which was concerning but I attributed that to Then there were small flying bugs and that was an issue because the wife has "bug issues".
This was a 3rd anniversary weekender for us and our stay was great. Would recommend this hotel to all first time visitors to Hawaii.
October 12, 2013
Rated 3 out of 5 by ARE73 Moana Surfrider
Made reservations 3 months prior for king bed, was given room on 4th floor with 2 twin beds. Was told we could be put on waiting list but would probably be room with out view. No internet in room and personnel could not or did not care to fix. Bathroom was not clean, found hair on floor and dirt in corners. Check in desk informed me to upgrade SPG account on line, web site informed me that it needed to be done by personnel. Not impressed at over $500.00 per night!
October 19, 2013
Rated 3 out of 5 by AmyAmy Better hotel in Waikiki...but
The hotel was beautifully done, and the rooms, while small, were perfectly comfortable. My only major gripe was the internet, which wasn't fast and was expensive considering I already paid a lot for the room, was painfully hard to get to work, if it worked at all!
It seems silly, but it is a luxury hotel, and this would have made my life much easier.
Also, the spa was nice, but nothing that blew me away, which I was hoping it would considering the prices are ridiculous.
May 11, 2013
Rated 4 out of 5 by Paronson Enjoyed our stay
Wonderful location and ambience. Only complaint was shower didn't drain efficiently
March 6, 2014
Rated 4 out of 5 by Jerry57 Another Enjoyable Stay
Facilities, location, and service excellent. We believe that this is the only place to stay in Waikiki. Love the old world elegance of this property. The gym is a new addition, and very well equipped. Loved watching guests try to reserve pool and beach chairs in their PJ's at 5.30am, but appreciated the gracious efforts of pool staff to find chairs that had not been used for extended periods and make them available to late arriving guests. All the best until next time!
January 13, 2013
Rated 5 out of 5 by efspetaluma One of the grand old Waikiki hotels
A lovely old time hotel right in the middle of everything. We were in the historic section and had our own lanai with two chairs overlooking the banyan tree and the beach, so we took our evening cocktails up to our room, sat on the lanai and enjoyed the "easy listening" Hawaiian music coming from the bar area. The room was lovely and clean. The bathroom was small by modern standards, but more than adequate. The closet was an armoire. The beds had enormous pillow top mattresses. The best place to people watch is from one of the rocking chairs on the front lanai. Parking is around the corner at the sister hotel.. Don't forget to get a parking permit from the front desk at the or else use valet parking. Give the valets at least 20 minutes warning before you want your car. Check out the sister hotels for meal opportunities.
August 29, 2013
Rated 4 out of 5 by MissyJo Beautiful Hotel and amazing staff!
The hotel was amazing, great service, beautiful view, and amazing beach! The hotel feels like an Oasis in the middle of the chaos of Waikiki Beach! The breakfast on the Veranda was incredible! So many options and yummy food!
The only draw back is the pool; it's small and the lounge chairs are quickly "held" in the morning by either repeat guests or early birds that claim a chair and don't come back for a few hours. This made watching the kids swim a little difficult.
January 2, 2012
Rated 1 out of 5 by dp1234 SPG member was treated poorly
We are SPG members and we were not accomodated what so ever. It started by them not even acknowledging us a SPG members and them stating they were overbooked and can we stay at another hotel. When we told them we made these reservations months and we shouldn't be inconvenienced, we were told to wait for a room to come available. That was two hours later and no one called or looked for us to tell us our room was availble. When our room was available no one apologized.
July 30, 2012
Rated 4 out of 5 by md925 Mixed Opinion
The public area is very impressive; however, our room was nothing special. We were told by the desk that we had a "preferred room" with a desireable view of the courtyard. We actually looked at a very ugly rooftop, and beyond it must have been the courtyard. There was one very small sink in the bathroom. Overall, it seemed like a very old room, but clean. The location of the hotel is excellent, central in Waikiki. The staff was friendly. The room was disappointing.
March 19, 2013
Rated 5 out of 5 by JFSR This Place is a Hawaiian Gem!
My son and I recently traveled to Hawaii for his college spring break. He knew his Mom and Dad liked the Moana, but he wasn't sure if the old Hotel would be the right one for him.
Well, we enjoyed everything about this special place! People watching from the porch rocking chairs, Hawaiian music under the Banyon tree, history rooms on the second floor, dinner on the veranda, an amazing room w balcony overlooking Diamond Head with the beach at our feet. This Hotel is like no other, harkening back to an elegant and simple time. Hotel guests were from around the world and consisted of couples and families both young and old.
My son want's to stay here again, with his whole family, when we return this summer.
Thank you to everyone serving the guests at "The Moana". Through you all, Waikiki's First Lady has never looked so good!
March 22, 2013
Rated 3 out of 5 by Lucille33 Old Work Charm
A great place with stunning views and incredible ambiance.
March 4, 2014
Rated 4 out of 5 by HappyLove Lovely stay
Really great hotel, friendly staff and good service. Only one head of seating staff member in the restaurant was a little abrupt, but that was the only minority.
Generally a really nice stay and will definitely recommend this to all our friends. The YOGA classes are fantastic! Definitely a plus. and the gym facility is terrific too. One of the best places to stay in waikiki. Thank you for ensuring we enjoyed our stay. Everyone is so nice. We'll be back soon.
August 1, 2012
Rated 3 out of 5 by JustinK Beautiful but flawed
The hotel is beautiful but we left somewhat disappointed. Apart from unsatisfactory room size (and the fact we were woken from 5am one day with doors banging and delivery trucks!) we also felt that it was a bit under staffed. Also we had a poor experience at check in and check out with allocation of 2 rooms and inability to provide receipts for credit card. Not the fault of staff, but presumably systems. SPG seemed to have no bearing in this situation.
October 1, 2013
Rated 5 out of 5 by 40th seaside view
Loved the amenities, didn't expect all the available activities. Staff was very friendly, helpful, air conditioner had problems upon arrival, got fixed quickly, problems next day, took longer & 2 workers. Toilet freaked out my husband. Loved the surprise he had, Like the fact that safe was up higher. Didnot appreciate the note saying if we wanted more coffee we could pay for it! Really at that room rate??? Loved the history, the music every night.
March 7, 2013
Rated 1 out of 5 by Debdoc61 Poor Service!
Many times during our stay staff were unwilling to assist simple things like bringing a cup of tea to the Beach Bar. Husband in wheelchair was given a cup of hot water and told to go to the restaurant himself to get the teabag!!
This was not a one off incident!
Would not stay there for that price given the poor service! Better to stay somewhere else and then go there for the location to swim as anyone can walk in and use the facilities and bars.
January 13, 2013
Rated 4 out of 5 by WeddingAnniversary 21st Wedding Anniversary Staying
I will give a "Good" to Moana Surfrider. Our trip was to celebrate our 21st wedding anniversary. Notification has been sent to Moana Surfrider before our arrival. During checked-in, we were being informed compliementary champagne has been arranged for us, but champagne never sent to our room even after we checked out! In addition, after we checked-in, we wait for our luggages in our room for more than half hour. Our luggages never came. We head out for our dinner. By the time we returned from dinner around 11 pm. Our luggages still not yet sent to our room. We are quite disappointed the service of this hotel. Also, there is a charge of US$25 per day for internet and parking. We do not have a rental car, I find this is unfair to those hotel guests do have a rental car or do not use internet. Anyway, overall hotel is good, but not excellent!
August 19, 2012
Rated 5 out of 5 by MoJoe Great facility / location food
Our son's wedding was held here, great location! Food and facilities were great. Noisy but the young ones loved it! The staff sent our luggage to the wrong room (finally got it 2 hrs later, after complaining several times) and had to re-register since we stayed longer than the wedding rate window allowed, although we were told we wouldn't have to do this. Staff not coordinated on this. If one wants to be in the midst of Waikiki, this is it! 23
October 4, 2012
Rated 5 out of 5 by Carlacars A Great Place to Enjoy Waikiki
We thoroughly enjoyed our stay, especially breakfasts and dinners under the big baryon tree--a major feature of the beach area. Great sunset views, another super feature. For us, the only limitation was the small, cold pool and no hot tub. With the weather cool and windy, a warm-water experience would have been greatly appreciated.
January 27, 2014
Rated 2 out of 5 by D85000 Poor Customer Service
I felt the hotel staff, although nice, did not provide the level of customer service that is expected from a Westin Hotel & Resort. Simple requests were often met with excuses and directions to address with other staff members, the Food & Beverage service was slow often taking 20 to 30 minutes to see a server in the restaurant/bar let alone receive an order and maintenance was called to my room on two separate occasions for necessary repairs.
May 13, 2013
Rated 5 out of 5 by GoldenBear13 The dream vacation!!
The staff at this hotel are the friendliest and most accommodating of any hotel staff we've ever seen!!! They all made this trip perfect!! From our first experience at arrival, to room changes made perfectly by the front desk, restaurant service, pool service and housekeeping, we kept being impressed on a daily basis. We had no idea a place like this existed and we will surely be making this a favorite spot to return to as often as possible!
May 26, 2013
Rated 5 out of 5 by pfco Great 12 hours in Waikiki
I was only there 12 hours from arrival to departure at 5am, but a great place for a 12 hour stay! Nothing wrong, everything right and you don't need to leave the hotel - beach, beach bar, music, nice staff. AS for the Starwood amenities, I'm a business traveler and nothing they offered worked in 12 hours I was there - a complimentary internet is not enough with my wifi card to help though I appreciated the 2 free bottles of water very much.
March 30, 2013
Rated 5 out of 5 by Laner68 Hotel and Staff are the Best!
Our first time at the Moana Surfrider as a guest! I loved everything about this hotel; From the moment we checked in to our check-out, we had great experiences. Our room was immaculate. Beds AND pillows were very comfortable. Our service personnel in every area was the best. Our room had a lanai with a beautiful ocean view.
Our dining experience was great in all areas; especially under the Banyan tree!
The SPA experience was rejuvenating.
April 29, 2013
Rated 5 out of 5 by Shangrila Feedback of our stay
This hotel's location is great. Across from International market and walking distance to hotels where we watched shows. It is right on the beach so it's so convenient. We also appreciated the amenities like the refrigerator, coffee and tea maker, robes, slippers, etc. We were just disappointed that the bath tub of our room has lots of scratches and for a 4-5 five star rated hotel....it is not acceptable. For sure it has been cleaned well.
August 8, 2012