Rated 5 out of 5 by Heathrw81 The staff made my stay even better
The Moana Surf rider is a beautiful hotel! The staff is very friendly and attentive. A few people on the staff went above and beyond. Roxanne at the tours and activities desk was just amazing. The poor woman was swamped everyday but she still had a smile on her face and kept trucking on. She gave us great tips and told us not to over book. Which ended up working great. we have a good balance of activities and down time. She is such a beautiful person inside and out! We really enjoyed speaking with her daily.
Johnson was our man in the Beach Lounge. We enjoyed seeing him every morning. Anything that we needed he was there before we knew we needed it. another great person we enjoyed speaking with.
Lastly is Taylor, also from the Beach Lounge afternoons. Very attentive and super friendly. She was able to answer any questions we had. If she didn't know the answer she went out and found it for us! She did such a great job!
I want to thank each of them for making our stay!! Thanks guys! You should give them a raise :)
March 3, 2014
Rated 5 out of 5 by saw309 Couldn't contol weather
As always the staff and facility, met all our expections. They just couid not make the sun shine EVERY day. But they made up for it in service and friendliness. Great job to everyone.
March 2, 2014
Rated 2 out of 5 by Traveler1023 Adequate Accommodations, Inadequate Service
This luxury property, being one of the oldest on Oahu, seems like it would be a perfect destination for a romantic getaway. However, it left much to be desired and we will not be returning.
-Bathroom: The shower did not drain and there was black mold in the corners of the bathtub.
-Front desk staff: We requested late checkout and no one called back to confirm or deny the request. In fact, when we checked again on the day of checkout, no one had even documented the request.
-Concierge service staff: When we asked the concierge for assistance with booking activities and sight-seeing, she simply handed us some paper maps and a "101 Things" guidebook before sending on our way. We could have received the same level of service from a brochures rack.
-Enhancement Potential: The hotel was overbooked, without any possibility of room enhancements.
March 2, 2014
Rated 5 out of 5 by SandyRaeRae The personal attention to every detail was boyond our expectations!
We just returned from a week's vacation in Waikiki. We stayed at the Moana Surfrider and couldn't be more pleased. The housekeeping staff knew us by name and greeted us each day. The check-in staff and events planner personnel were all very accommodating and made sure our every wish was granted. I would never stay in another hotel if traveling in this location again. It was a very relaxing stay with an incredible view and a everyone was so kind. Thank you for some wonderful lifetime memories!
February 28, 2014
Rated 2 out of 5 by GWS1 Not a 5 star experience
Too many little things made the 9 night stay a disappointment. Lei greeting upon arrival only if you ask, however, upon asking the front desk staff they were not too friendly. continuously no face cloths in the room. bathrobe, only one, was not changed once. I let my wife use the single bathrobe. Air conditioning can only be set to high, which is too noisy to sleep with. Our tub drain was plugged upon arrival, fixed the next morning. How could housekeeping not know it was plugged?? The shower head didn't get fixed upon my request.
I received a length lecture on the 1 hour time limit around the pool, however, staff did not enforce their rules. Don't lecture me and then don't enforce. Really.
Beach club staff was excellent, but found its existence by accident.
The public uses the beach and hotel facilities. There are no chairs to sit in the hotel with as they are used by non guests. The hotel does not cater to its our guests, but to the public. Don't expect any more than a non guest would receive.
Our flight was a late departure so we used the hospitality suite. Front desk staff was adamant that we had the room for 45 minutes. Room was not cleaned. Used towels on the floor, hair in the toilet. No soap and no towels. After a call, we received towels and soap (we were told housekeeping was on their break) and quickly had to change and finish up in the 45 minutes. My wife returned the hospitality room key and was told by front desk staff that the room only gets cleaned a couple of times a day and dismissed her concerns.
After numerous times staying at this hotel, we spent time looking at other places to stay next time to Hawaii.
February 24, 2014
Rated 3 out of 5 by Sourgrapes1 Poor room assigment! :-(
I had pre paid for a Diamond city view room. We were first assigned room 202, which is sub standard small size room typical on river cruise boats. After some discussions I was offered a Dimond room ,but with queen bed. My reservation called for king bed. the answer was basically "tough"... we do not quaranty bedding! so that action ruined our stay. Also the hotel lobby is over run with Japanese weddings... maybe 25 a day. At first it was funny but later it became annoying
February 22, 2014
Rated 5 out of 5 by kevbot Beach Club Lounge is what it needed
We had a great stay here. No suites available upon check in but we did get a great ocean view room in the Banyan wing. We loved it. We were given scratch cards upon check in and our "gift" from the scratch off was free upgrade to the highest level of internet but since Platinums receive that anyway we were given a $14 a day statement credit. We were also provided two drink vouchers upon check in which we never had a chance to use. We loved the convenient beach access. The Beach Club lounge is provided complementary to platinums. The lounge includes multiple hot options and a large array of cold salads, fruits, cheeses, breads, sweets, and drinks including house wine and beer. The space indoors is very quiet and relaxing but it was the outdoor veranda we found most relaxing. This sets this hotel above the Royal Hawaiian for my wife and I.
February 8, 2014
Rated 5 out of 5 by Kiwijohn Lovely
Iconic views etc. it's what one expects from Waikiki. We stayed in the historic banyan wing overlooking the courtyard. Each day walking in the front from a day out was a pleasure. Looking out the window towards the sea and banyan tree after waking each morning, let's us forget the recent 30 yrs over development in Waikiki like roads, high rise hotels, and multistory car parks, and we appreciate the sea breeze.
February 4, 2014
Rated 5 out of 5 by Carlacars A Great Place to Enjoy Waikiki
We thoroughly enjoyed our stay, especially breakfasts and dinners under the big baryon tree--a major feature of the beach area. Great sunset views, another super feature. For us, the only limitation was the small, cold pool and no hot tub. With the weather cool and windy, a warm-water experience would have been greatly appreciated.
January 27, 2014
Rated 1 out of 5 by upsetguest14 manager and room
All the noise from the street, including cars just passing. advised the hotel the problem and i ask to talk to manager and she called him and i waited there for moor than 10mts. after 10mt or more wait she said that he is busey with other guest so ask me to leave my cell number so he will call back. never recived call from manager name-STEVEN ZORITHAKR. next morning i told the same lady that he never called. this place is not worth it for all the noise. maybe when all construction is done. hotel staff did not seem to care at all.
January 16, 2014
Rated 5 out of 5 by VeryGoodPointsStacey Charming Historical Hotel
The Westin Moana Surfrider is a very charming and classic hotel. I visited the hotel for New Year's and enjoyed my stay. The rooms in the historic wing are small, but comfortable. The bathroom was small but had a great shower (no tub.) The heavenly beds always make for a good night's sleep, but unfortunately that was hard on New Year's Eve with the party going on in the courtyard directly under my room. That withstanding, the rest of my stay was great.
The hotel recently opened the Beach Club lounge and it's open to platinum members. The club is very big and has outdoor seating directly in front of the beach. It's a great place to relax and get snacks.
I would return to the Westin, just not for New Years.
January 6, 2014
Rated 4 out of 5 by boch08 Recognition of loyal SPG members
If you are looking for a historic hotel in heart of Waikiki, this is the place for you. We stayed in the historic part of the hotel for 5 days during the holidays. While the rooms are small, everything was well maintained and renovated including the bathrooms. Housekeeping was prompt and efficient. As an ambassador member, I was initially disappointed that I was not upgraded to a suite, but the classic banyan room with balcony and ocean view was really special.
I was pleasantly surprised to discover that the property has added a lounge called the Beach Club recently. While I expect lounges at the Sheraton properties, this was an exceptional touch. Even if you are not Platinum but you are interested in a place to unwind and have breakfast and evening snacks with an incredible beach/pool side location, I would recommend paying to upgrade for this service. It will more than pay for itself in expensive Waikiki and the service was outstanding.
January 6, 2014
Rated 5 out of 5 by acagnoni Perfect Stay
As a Platinum member with Starwood I've seen and experienced many Starwood properties. While each location has always met specific Starwood qualities - this resort stood out. From arrival and greeting from valet to check-in to check-out the experience was fantastic. The staff here really seem to go above and beyond - I'd like to specifically call out Janice at the front desk - as she really went out of her way to make sure our stay was as pleasant as possible. Another amazing perk specifically for Platinum members is their beach club - great quality and selection for breakfast and appetizers/drinks. This is a new program - please keep it going!!
Thank you, I will be back in 3 weeks for business.
December 31, 2013
Rated 4 out of 5 by FranG1 April Anniversary at the Surfrider
The hotel is spectacular, a great mix of old school cool and new amenities. The banyan tree, the location and the lobby and beach bar were perfect. The tower room with a balcony and ocean view were truly special..and we caught some fireworks too!
Not much recognition for platinum status and inconsistent customer service and levels of service.
Overall a great find amidst honolulu!
I am excited to return with my family for my husbands birthday !
December 27, 2013
Rated 4 out of 5 by Johnny7 Staff and Computer System
Overall, a good stay. A couple of items, a couple of staff members could have been more helpful. It felt like I was bothering them. And the computer system at the front desk was having problems. Twice I had to come to the front desk to have my credit card scanned, and each time it did not work. And when I checked out the system was down and was unable to see my bill at the time.
December 27, 2013
Rated 5 out of 5 by QuiksilverStaff Great staff and service all week!
Every year our company host retailers at the Moana Surfrider. The events staff lead by Brenda gets 5 stars! They are the best to work with in terms of organizing the events via email, hotel blocks, and being on hand to help with whatever we needed during the week. They went out of their way on so many occasions to make sure our group was taken care of. The waiters/waitresses and bartenders that worked during our event were so great too. I highly recommend hosting corporate events here at the Moana. Great organized staff that meets all your needs. The whole hotel staff in general is very sweet and have all worked there for a lot time. Everyone is so nice and has the best customer service!!
December 22, 2013
Rated 5 out of 5 by BaileyJ Hotel is beautiful
I will definitely return, excellent customer service. Pool was beautiful and beach access was right off the pool area. Fresh lei upon arrival was soooo special!
December 21, 2013
Rated 5 out of 5 by CarrieJ Shhh, I don't want this place too crowded
Hey, this group of welcoming and top caliber staff and management deserve the highest honors, but always when something is this good, it usually gets spoiled somehow. So please tread carefully when you come here, and don't abuse this special combination of everything we love about Westin. Beauty, tranquility and style... super clean and comfortable...well designed resort programs that are free or reasonably priced, and professional staff that like their jobs and their guests. Kudos to Noelani and all the team at the new Beach Club - Surfrider's version of a Club Lounge for Platinum as well as availability plus extra fee for others. That has to be the best secret - so shhh, and I wont tell you all about it (beach front views, great light fare, sunsets, comfort and elegance). I also loved all the live music night and day, the daily yoga at the spa, spa treatments, and the lobby offering a Westin superfood elixir each day. Oh my, I can't get back here fast enough!
Cons: desk chair is too hard and uncomfortable to sit on for long, bath gel must be requested (standard leaf shaped soap is always too drying) , shower cap must be requested, but thanks for providing upon request!
December 19, 2013
Rated 5 out of 5 by NH8791 Great express overnight stay
I had a quick stopover stay at the Moana Surfrider. All the staff were very friendly, helpful and attentive. The checking in and out was done efficiently and seamlessly. The room was comfortable and nicely presented. The hotel itself was very charming and the location was excellent. Highly recommend this hotel!
December 18, 2013
Rated 5 out of 5 by HornKala great service
Arrived on 12/12 - 1550 hrs, outstanding Reception Agents and MOD at check-in; food was excellent, loved the Pupu Steak from room service, very clean room, I even checked under the bed!
December 16, 2013
Rated 5 out of 5 by Mays A Week in Paradise
After researching many hotels in the Waikiki area my girlfriend and i decided that Moana Surfrider was the place we wanted to stay...what a great choice! Not only did the hotel meet our expectations but exceeded our expectations as well. We stayed in the Tower facing Diamond Head on the 17th floor three rooms from the end where the suits are...what a view! There is nothing like waking up and going to bed with a balcony that has a view of the ocean and Diamond Head. The room was clean and the bed was comfy. We had mentioned that it was a trip for our anniversary and my girlfriends birthday but did not expect a bottle of champagne and a nice birthday dessert waiting for us when we first arrived...what a nice touch! Everything about the hotel was to our liking...upscale dining with great service and wonderful ambiance...a quick walk to beautiful Waikiki beach or to the many stores and restaurants nearby...fast valet service and everyone at the Surfrider was friendly and helpful...we will definitely stay here again next year!
December 16, 2013
Rated 4 out of 5 by Jdebello Great Hotel
Great hotel, centrally located, Waikiki is a tourist trap be sure to rent a car and go see the rest of the island, we loved our stay
December 14, 2013
Rated 2 out of 5 by goldienboy not again
Diid not reconize by spg gold level on check-in.Front desk insisted i was just spg and have no points when i am gold and have 27000+ points. got. Quite
staunch in her belief that i was not gold and was trying to get something for free. Paid for an ocean view room got a view of the big banyan tree. No ocean in sight. Asked the front desk but too bsd so sad that was the room assigned to us, No robes or slippers in room. Were going to stay 10 nights but thought we would try one after a horrible experience with one earlier this year. Smart decision. Its a relationship that seems to work in Canada and Asia but not in your country.
December 14, 2013
Rated 5 out of 5 by LL7781 Great Experience
Excellent location, ameneties and staff!
Really have to emphasize the friendleness and professionlism of the staff. From our arrival to the hotel via auto to our 5 am departure, everyone was excellent.
Our room was an oceanfront in the new tower and the views were excellent. As was the terrific lanai.
December 10, 2013
Rated 5 out of 5 by Uilani We live on the Garden Island of Kauai. We decided to celebrate our anniversary on Oahu.The staff of the Moana Surfrider Hotel front desk were awesome.
Our 41 yrs. wedding anniversary
December 10, 2013
Rated 5 out of 5 by Adabanana Grand Dame Hotel
There is a timeless beauty to this oceanfront hotel. You feel like you'be stepped into an ageless taste of old Hawaii with all of desired modern day conveniences, the rooms in the Banyan wing are classic old Hawaii. And those in the tower wing are today. The staff are courteous and helpful, especially in the new platinum Concierge Lou ge which just opened. And this lounge is a perfect addition to the hotel. From our point of view, it was the Addition necessary to make the Moana the best. Kudos to the management and staff of tis lounge
December 9, 2013
Rated 5 out of 5 by Angelbee22 Perfect Hawaii Hotel
The Surfrider is exactly what's you think of when you think Hawaii- Beautiful beachfront resort!
I loved the wood floors, beautiful view of Diamondhead, and the total charm.
My only complaint would be the server staff was not the friendliest, but even that would not discourage me from returning very soon.
December 7, 2013
Rated 4 out of 5 by surfriderfan Best location
Best location for hotel, right on the beach and middle of all the great shopping. The view from the hotel pool side & pool bar is stunning. Most of all, super friendly staff from front desk to pool staff. We would not consider going to any other hotel in Waikiki.
December 6, 2013
Rated 4 out of 5 by Vargacz Perfect vacation
Great hotel and excellent location
Stayed with friends for thanksgiving and had a great time. Staff doing a great job. I will be back soon. Perfect for relaxation as well as for adventures .
December 1, 2013
Rated 4 out of 5 by hnmr No SPG Recognition, but overall had a good stay
No SPG recognition. I might as well have been standing in the regular line at check in. There was only 1 FDA helping the SPG line and 2-3 FDA for the regular line. The SPG guest in front of me was being helped, so you'd assume when one of the other FDA was free of helping one of the regular guest, they'd call on the next SPG guest waiting in line. That was not the case. It happened to me at check in and at check out. Also, there were no other special treatments that I got during my stay like I had at other hotels.
The hotel is nice and upscale. Nice look, relaxing feel. Room was alright, except that we could smell cigarette smoke coming from next door.
Overall, not bad. Could've been better if there were more SPG customer service.
November 29, 2013