Rated 4 out of 5 by GEORGE EXPERIENCE
RESTAURANT CLOSED AT 3:00 PM--ONLY ROOM SERVICE
BAR WAS FULL--TOO SMALL
NO REFRIGERATOR IN THE ROOM
MISTAKE MADE ON BILL AND HAD TO CHALLANGE AN INCORRECT CHARGE
May 11, 2013
Rated 2 out of 5 by LGX01 Expected More
I thought my room would be nicer. It seemed very old and hollow. Ordered room service and the food was delicious but was charged more than I thought I would be.
May 2, 2013
Rated 5 out of 5 by Rocky72 Hotel has excellent features and located in a perfect place in Dallas.
My daughter and I enjoyed this Westin over any other we have been too. We have been to all Westins in Houston, others in Dallas, New York City and New Orleans.
March 4, 2013
Rated 5 out of 5 by David1963 Great stay for overnight business trip!
I stayed for just one night on a business trip. The staff could not have been more helpful and I can not imagine a more comfortable room. Thanks.
April 1, 2014
Rated 5 out of 5 by Jds25 Very nice accomodations
The room features were great, the gym and pool were very nice, and I enjoyed both the restaurant and bar service. Location was central to everything I needed.
June 27, 2013
Rated 3 out of 5 by GenieELP Room Temp Was Not Good
I had to call the hotel front desk 3 times to come see about my room temp. The room was hot and muggy. When first arriving in the room, it smelled of smoke.
August 31, 2013
Rated 1 out of 5 by Hunter12 Terrible
This hotel over-charged me, after i called back, the accounting office can never be reached.
I had to call my credit card to dispute it.
March 19, 2013
Rated 2 out of 5 by Carolynn79 This Hotel didn't reach my expectations
Room was hot, never got fixed, Glasses were filthy in room. Front desk clerk Javier was rude, and after telling us it would be no problem getting a key to our room, then wouldn't give key and had us esorted by security to room for ID. It was late and all we wanted to do is park in garage, go to our room and go to bed. We had to leave car out front, go up to room then come back down to move car. Had we been told that when we asked, we would of taken care of the key situation before we left garge and couldn't get back in. He was also very rude handling the situation. There was no parking in parking garage, and was asked to park across the street. It was an inconvenience when we needed to just run in and grab items and run out. Carpets were nasty, had a dirty feel. The limited elevators was inconvenient for the amount of people that were attending the Dupree Dance Event. We had to wait a really long time to get back and forth from the Ballroom to the other floors. It was not nice when we had to take the stairs to the 16th floor to my daughter's room. We have stayed in many Hotels and this by far was the worst. I hope that we do not have to stay here again.
April 14, 2014
Rated 4 out of 5 by Skysean Fast weekend
Friendly people from the check-in to check-out. The hotel has easy access to 75 and 635. Great interior design which has kept up with modern times.
May 13, 2013
Rated 3 out of 5 by Flesh52 Need to Open Pub Every Night
The hotel lobby bar was not sufficient for the amount of people who were down looking to gather for a cocktail. Bar was understaffed for the crowd.
June 13, 2013
Rated 5 out of 5 by Fern This hotel was conveniently located, clean and comfortable
The hotel met my expectations for SPG properties. Friendly service, clean rooms and an overall pleasant atmosphere was part of this hotel.
March 2, 2013
Rated 4 out of 5 by J808 "Green" Option
The option to receive a $5 voucher in exchange for foregoing housekeeping service on a given day to save on resources is a good idea.
April 13, 2013
Rated 4 out of 5 by Glenn Almost perfect stay
Room great except we could here people in next room very well.
Safe in room did not work.
Parking should be complimentary on weekends
May 13, 2013
Rated 5 out of 5 Better than home
I really enjoyed my stay at the Westin. The room was comfortable and staff very accommodating. The restaurant food was very good too!
July 29, 2013
Rated 4 out of 5 by zoobuh25 Great hotel but watch out for the parking lot
Great hotel - great restaurant - watch out for the parking garage - my car got hit during the night and my car was not the only car
February 18, 2013
Rated 5 out of 5 by kscopes front desk took great care of my daughter and grandson
This is a very nice hotel. I reserved for my daughter and grandson and You-all took excellent care of them.....Thankyou very much.
April 7, 2013
Rated 5 out of 5 by Louis52 Exceeded my expections.
This was my first stay at your hotel, we were in dallas for the state fair, i was able to buy my tickets for the dart and fair.
October 7, 2012
Rated 3 out of 5 by DIA1 Hotel with no breakfast
Arrived for breakfast at 8 to find no space and little food. This hotel needs to upgrade its restaurant facilities..
December 9, 2012
Rated 5 out of 5 by Mike465 Great sevice
Rooms very clean and "Marylyn" (young host in platinum club) really went out of her way to be nice to everyone.
March 23, 2014
Rated 2 out of 5 by nurse123 conflicting feelings about his hotel
I was checked into a room, given a key that did not work the first time around, so I had to drag my suitcases back downstairs, and get a new key. That evening about 10pm I fell asleep and someone accessed my room with a room key. Luckily I had put swung the safety latch over or they could have walked right in! Then the phone rang once, I answered and no one answered back. ten minutes later I had security at my door, through the peep-hole I made them identify themselves. The night manager and security stated that no one was officially checkeded into that room. I had to produce my ID and key when they assurred me or tried to that a mistake had been made and I was supposed to be in another room. Needless to say I was scared but managed with their reassurance to stay in that room. They instructed me to get a new key the next morning. The folks the next morning knew nothing about this situation. The poor girl who originally checked me in felt terrible and I do not blame her at all. It just seems that in such a luxury hotel such as the Westin this kind of thing should not happen, Other than this and the price of tea ($5) in the hotel dining room I loved staying here!
November 16, 2012
Rated 4 out of 5 by Lin0811 This a very nice hotel.
Our overall stay was great. But shower curtain wasn't clean. The sink stopper would not stay stopped up. Great service.
February 17, 2013
Rated 5 out of 5 by DeeDee Counselor
The bed was wonderful, comfortable, and I had a good night's rest. The hotel was conveniently located near restaurants.
March 4, 2013
Rated 5 out of 5 by JSpikes Relaxing and accomodating
All the business amenities were available.. I was able to conduct business in a relaxing and refreshing environment
August 20, 2012
Rated 4 out of 5 by Jeff88 Rooms need updating but great staff
Lobby, common areas are stylish, but the rooms are a bit dated, but the location is good and the staff exceptional.
March 2, 2013
Rated 5 out of 5 by NURSE61 BED WAS VERY COMFORTABLE
THIS HOTEL WAS VERY CLEAN. THE STAFF WAS VERY EFFICIENT AND FRIENDLY.
I THINK THE FOOD AND ALCOHOL WAS OVER PRICED.
November 15, 2012
Rated 2 out of 5 by Disappointed Not so good
The Hotel is very nice and in a good location.
The Staff with the exception of the accounting department was Great.
March 7, 2013
Rated 5 out of 5 by Sharyn33 Room Service
Room service was great as always. Staff is very nice and response time very fast. Plus the dinner was excellent.
October 5, 2013
Rated 3 out of 5 by JonJ Hotel room is fine, but staff need some real training
Just a true lack of caring from the bar staff to the housekeeping staff. A disappointing stay to way the least.
September 3, 2012
Rated 5 out of 5 by Deano89 Pleasant stay
Check in was very pleasant and the room was large and comfortable. The staff was very responsive to my needs.
March 27, 2013
Rated 4 out of 5 by feeny clean and comfortable
in spite of being full with a convention, it ws still clean and the service was good and the food acceptable
September 5, 2012