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Rated 4.2 out of 5 by 484 reviewers.
Rated 5 out of 5 by Awesome hotel! This hotel is right in the middle of Napa. Walking distance from downtown and oxbow market. The hotel had a card and a bottle of champagne for our birthdays waiting for my boyfriend and I on the kitchen table! So cool! Thanks Napa Verasa for making a memorable b-day! May 4, 2013
Rated 4 out of 5 by Starwood Gold should be treated like Gold., Beautiful facility with great helpful staff. If you book with points you are confined to the least desirable rooms. I thought it was an all suite hotel and found myself in a normal room. I had used more starpoints that at other hotels and was expecting a minisuite. August 27, 2013
Rated 5 out of 5 by Wonderful Experience This is the 1st time we stayed at a Westin, and we'll be back. The hotel was fantastic and I cannot say enough about the helpful staff. The valet team, in particular, we very pleasant and helpful. I would highly recommend this hotel to anyone visiting Napa Valley! April 8, 2013
Rated 5 out of 5 by family time Spent a wonderful time with family and friends. We all slept comfortably and were well taken care of. Strolling distance to morning bakery a plus. River view with full moon spectacular. Able to score the LMFAO shuffle while son taught me in the hot tub. Yipee! January 1, 2013
Rated 3 out of 5 by Room was never cleaned Love the hotel and location but we left our room at 11:00am Saturday morning and didn't return until 6:00pm when we discovered that our room had never been cleaned. Not sure how it got missed. June 25, 2014
Rated 5 out of 5 by Great location Great location central to napa. 20 minutes to yountville. Good brunch and breakfast food within walking distance. La toque is a good restaurant in the hotel. The staff as always was impeccable. I highly rate this hotel and will return within the year March 31, 2014
Rated 5 out of 5 by Beautiful place Excellent location, beautiful facility. Late nigt room service could be better. Cold pre made sandwiches and dessert was a disappointment after a late arrival. Late check out was easy. No status recognition at all. I had to call the next day for an amenity. June 27, 2012
Rated 3 out of 5 by courtyard While the courtyard was very enjoyable during the day, at night it turned into a frat party. The noise until late in the night was obnoxious. Not what I wan for a vacation. I will not visit this hotel again, and will strongly encourage other not to either. April 11, 2013
Rated 4 out of 5 by Anniversary Celebration in Napa The staff at Verasa were wonderful. They made my wife and I felt very special and paid attention to all of our needs. We would have no hesitation recommending this wonderful hotel to our friends and family if they are looking for a place to stay in Napa. July 6, 2012
Rated 5 out of 5 by Napa Chalet This property looks like a lovely ski resort. The rooms are new and lovely and the staff is friendly. There is a nightly wine tasting and on Thursday and Friday they have lobby massages by the fireplace for those exhausted by the rigors of wine touring. November 16, 2011
Rated 4 out of 5 by Comfortable and Serene We truly enjoyed our repeat stay at this beautiful property. The staff wasn't as friendly or as helpful as our first stay. We asked to have our bags picked up but no one showed up. I had to go to the lobby to get someone! But overall a very nice hotel. January 4, 2013
Rated 5 out of 5 by Napa5 The hotel manager was fantastic meeting all at the door in the morning and afternoon. His (don's) ability to make all guests feel appreciated was a nice touch. July 5, 2014
Rated 5 out of 5 by Excellent Hotel This hotel provided outstanding service. We stayed at the location for eight days and felt at home by the staff every moment we were there. Westin has always been a wonderful place for us to stay but the Napa Hotel staff helped make our stay perfect. May 19, 2013
Rated 5 out of 5 by Great Hotel, room very comfortable My husband and I enjoyed our stay very much and will return. We found our suite amazingly comfortable and loved that we could walk to restaurants. The the guys that parked our car are very nice and helpful as if your staff at the bar and front desk. October 11, 2012
Rated 5 out of 5 by The only place to stay in downtown Napa We stopped here on our way down to Carmel Valley for a couple nights and had a wonderful time at this property. An incredible room (1096) with a staff that rivals any five star hotel around the world. Tim at the front desk was awesome. April 18, 2014
Rated 4 out of 5 by platinum no platinum upgrade location of room was horrible front desk clerk not at all helpful . according to website day of arrival there were better rooms available but according to desk clerk not for us! June 10, 2014
Rated 4 out of 5 by beautiful facility, inconsistent service, $2.79 coffee? Rooms are beautiful and comfortable, except for outside valet area. Noisy! Free coffee only for gold and platinum? $20/day fee for exactly what? Not everyone parks a car, and for that, one would expect a better gym or at least another elliptical. February 15, 2013
Rated 5 out of 5 by Beautiful property with great amenities The property itself was beautiful and well maintained. They offered some additional services that put it over the top, such as daily wine tasting and free messages in the lobby. Additionally it was in a great location, just a short walk downtown. June 8, 2013
Rated 5 out of 5 by great place very happy with the surprise room upgrade when i checked in. The location couldnt be better. the staff was excellent. I Plan on staying there again thanks again July 1, 2014
Rated 5 out of 5 by Great Hotel for Napa Valley Here for the JazzGetaway 2014. Great Location, great hotel! Only thing lacking is a sundries gift shop. Would love to see this addition to the Verasa. Already booked for 2015! June 23, 2014
Rated 5 out of 5 by Wonderful hotel with great features My husband and I stayed at this hotel with our pooch for our anniversary. The staff were so friendly and provided excellent service, even for our pooch! Matt parked our car, promptly took our luggage to our room and provided us with great suggestions on where to eat. He made us feel so welcome. We love the food at the BANK restaurant near the lobby. The gentleman who checked-in our stay was also wonderful. Minor changes we would hope to see on our next stay: To lessen the wait at the check-in/out counter A tad more acknowledgement of service at the BANK bar. Do not charge for the bottle of water in the room and offer free coffee. It really does not make any sense. We drank the water thinking it was complementary. With the price staying at this establishment we feel a free bottle of water would be a nice welcome gesture. Any snacks and beverages the hotel would like to charge the guests should be placed in the room frigerator. Just a suggestion. Otherwise, we like this hotel very much and do look forward to staying at the Westin again soon. June 19, 2013
Rated 5 out of 5 by Best service of any hotel I have visited. Our stay here was fantastic. The service here was more than expected. Staff were very friendly and helped us with all of our needs. We came with our 3 children and we had forgotten one of the swimsuits and the Manager provided one for us. February 28, 2014
Rated 5 out of 5 by Perfect stay in Napa Staff was friendly and attentive. Often greeted our party by name. Suites were comfortable and peaceful. Easy free valet parking Close to the Oxbow market and downtown Napa and wineries. Well located for fine dining and wine tasting. March 9, 2014
Rated 5 out of 5 by Great customer service The hotel staff went out of their way to make sure our stay was hassle free. One unexpected nice touch was the comp water in the room each day. Most hotels drop a bottle at the begining of the stay and forget about you the rest of your stay. February 25, 2013
Rated 5 out of 5 by A real gem This Westin is a step above many others. Great location! Attentive staff from the second one arrives. The staff tripped over each other to be certain that we had the best experience possible. I would never stay anywhere else in Napa again. November 18, 2013
Rated 5 out of 5 by Large rooms and friendly staff My wife and I went to Napa Valley for medical reasons. Since we are SPG members we stayed at the nearest Starwoods hotel which was the Westin. We enjoyed our stay with them so much that we would return to the Westin Verasa for a vacation. February 13, 2012
Rated 3 out of 5 by Rude Front Desk Staff Jessica at your front desk, who unfortunately checked us in, was rude, rude, sloppy and just plain nasty.. She needs to work far away from the public. She was so rude my wife wanted to cancel our reservations and move to another property. September 18, 2012
Rated 5 out of 5 by Elegant Retreat Luxurious, relaxing, modern, clean, spacious, elegant. What a lovely hotel! The staff are very attentive, friendly, and courteous. Everything detail was attended to. As a business traveler, I'm very appreciative of this elegant retreat. January 16, 2014
Rated 4 out of 5 by room service sucks room service is expensive and poor. Service is slow--so hot food arrives cold. Details (like the pecan's to go with the oatmeal) are forgotten. The menu entry for"sweet bread" is delivered as white bread. Avoid room service if you can. April 2, 2013
Rated 5 out of 5 by What you would expect from a Westin This hotel is large and well located at the southern end of the Napa Valley (which makes it an easy drive from SF) We ate at Bank upon arrival which was excellent although were poorly advised by our waiter regarding winery visits... August 7, 2013
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