Rated 5 out of 5 Grand Dame Hotel
There is a timeless beauty to this oceanfront hotel. You feel like you'be stepped into an ageless taste of old Hawaii with all of desired modern day conveniences, the rooms in the Banyan wing are classic old Hawaii. And those in the tower wing are today. The staff are courteous and helpful, especially in the new platinum Concierge Lou ge which just opened. And this lounge is a perfect addition to the hotel. From our point of view, it was the Addition necessary to make the Moana the best. Kudos to the management and staff of tis lounge
December 9, 2013
Rated 5 out of 5 by Angelbee22 Perfect Hawaii Hotel
The Surfrider is exactly what's you think of when you think Hawaii- Beautiful beachfront resort!
I loved the wood floors, beautiful view of Diamondhead, and the total charm.
My only complaint would be the server staff was not the friendliest, but even that would not discourage me from returning very soon.
December 7, 2013
Rated 4 out of 5 by surfriderfan Best location
Best location for hotel, right on the beach and middle of all the great shopping. The view from the hotel pool side & pool bar is stunning. Most of all, super friendly staff from front desk to pool staff. We would not consider going to any other hotel in Waikiki.
December 6, 2013
Rated 4 out of 5 by hnmr No SPG Recognition, but overall had a good stay
No SPG recognition. I might as well have been standing in the regular line at check in. There was only 1 FDA helping the SPG line and 2-3 FDA for the regular line. The SPG guest in front of me was being helped, so you'd assume when one of the other FDA was free of helping one of the regular guest, they'd call on the next SPG guest waiting in line. That was not the case. It happened to me at check in and at check out. Also, there were no other special treatments that I got during my stay like I had at other hotels.
The hotel is nice and upscale. Nice look, relaxing feel. Room was alright, except that we could smell cigarette smoke coming from next door.
Overall, not bad. Could've been better if there were more SPG customer service.
November 29, 2013
Rated 4 out of 5 by Vargacz Perfect vacation
Great hotel and excellent location
Stayed with friends for thanksgiving and had a great time. Staff doing a great job. I will be back soon. Perfect for relaxation as well as for adventures .
December 1, 2013
Rated 5 out of 5 by pennbee Great stay!
Pros - staff is top notch from top to bottom. Rooms are well appointed and clean. Realize you are paying for the ambiance and location (YOU ARE RIGHT ON THE BEACH) rather than a fancy / big room. I think this hotel has the best public spaces (lobby, beach bar, etc.) and best location (near the beach and top shopping).
Cons - the pool is a bit small and outdated. Hard to get a poolside seat once hotel is full.
The staff is the best from the valet to the general staff. Roxanne H. is a standout did a great job to make our stay awesome.
November 25, 2013
Rated 4 out of 5 by TPH1 Fix the wifi
We have stayed at the hotel 3 times in the last 20 months. We love the hotel, its location and facilities.
At the present time i cannot recommend the hotel to guests who may be needing wifi for business purposes whilst staying at the hotel. Despite numerous requests we were never given a proper explanation for why the service was not reliable. The fact that you are charged for it in your daily resort charge only makes it more frustrating. This may seem trivial for such an otherwise great hotel but there is nothing more frustrating taking longer to deal with business issues when I would rather be sitting on the beach.
November 19, 2013
Rated 5 out of 5 by SPG1 Great stay!
Despite a number of non-positive comments and the somewhat average rating (3.8 / 5) on this website, I have nothing but good things to say about the hotel, all staff and platinum recognition. Our room was immaculate and the housekeeping excellent - as soon as we left each morning our room was quickly made up and refreshed whenever we called. All requests were quickly accommodated and the platinum continental breakfast was better than that of many other SPG properties. From lunchtime to late evening there was live entertainment in one or more venues of the hotel making for a very relaxing stay.
November 16, 2013