Rated 5 out of 5 by Patdrap Excellent service and very comfortable room
Because we couldn't get the room we had booked the hotel personnel really made sure our stay would be pleasant and they offered us complimentary breakfast and valet parking. Everything during the week end was perfect! THanks to the hard work of the hotel personnel!
February 19, 2013
Rated 4 out of 5 by traveler47 Traveling on Business
Room service: the asian dumplings & the cheese platter were excellent. Bed very comfortable. Location perfect for a run & nearby bars. Wireless signal very "low" & frustrating. Costs another $15 for business ctr access & then even more to print in B&W. Excessive.
October 1, 2012
Rated 1 out of 5 by zsolt1321 Check-in time
With advance reservation staff was unable to locate room till 9pm on arrival day. Several other guest were moved to other hotels while I waited in lobby. Charged for internet that I did not request. Poor, poor service.
November 26, 2013
Rated 2 out of 5 by basil Staying at The Westin Ottawa is like coming home
As a gold SPG I expected a room that was larger than your smallest in the entire hotel. I stay at the Westin OIttawa alot and never have had such a small room.
I asked to move rooms for the last night as I needed a room to fit a cot. This was taken care of.
November 7, 2012
Rated 5 out of 5 by Manju COMFORT
EXCELLENT HOTEL IN EXCELLENT LOCATION WITH EXCELLENT BED.......I went so many hotels, they also good, but as per quality of their Bed/Pillow & comfort, no one so far beat them.
I thank myself that I choose this Hotel, this was the First time for me anyway
July 19, 2012
Rated 5 out of 5 by MomOf2Girls Amazing
John J: I cannot say enough about my 1 night stay, through Restart-Quickstart here in Ottawa. Being a single mother this was a much needed treat. The staff were wonderful and gave me a gorgeous view which I enjoyed. Thank you so much for this Westin!
December 2, 2012
Rated 5 out of 5 by Leslie12 Ideally located, excellent hotel
The Westin Ottawa is ideally located, connected to shopping and minutes away from major attractions. Staff and service are absolutely exceptional. Recently renovated rooms are pristine, with splendid views.
November 26, 2013
Rated 3 out of 5 by Hippal Construction Zone
My floor was under construction and the room was fine, but constant noise from workers through-out my stay. This floor should not be occupied while the construction was ongoing. I was very disappointed with the noise and cardboard on the floors.
August 15, 2013
Rated 5 out of 5 by jh49 small stuff
This is an excellent hotel, and the staff walk around the lobby such that if you even look puzzled, they will approach you, as opposed to having to look for staff at their station.
My only comment was that the coffee machine is difficult to use .
January 20, 2013
Rated 4 out of 5 by HappyElevatorRider Elevator
I must say the elevator is a huge improvement. I was at a conference at your facility back in March 2013 and the elevators were a nightmare, with huge wait times and stopping at every floor. The elevator system is a great improvement, well done.
May 2, 2013
Rated 4 out of 5 Great place to stay to celebrate Canada Day!
Stayed at the hotel for the Canada Day weekend. The location was fantastic as it was right there smack in the middle of everything - shop, stroll the Rideau Canal, go to Byward Market, participate in the July 1st celebrations and watch the fireworks! Just parked my car when I arrived and never had to take it out the whole weekend. There was only three minor things I didn't like. First was the hotel parking lot has a height restriction for cars max. 6'1, but my SUV is 6'3". Second, the long lineup to checkin. They had two people working the counters and sometimes just one. They would finish serving someone then asked if anyone in line was a platnium member and then would serve them first, even if others had been waiting longer. The third was the long wait for the elevators during the weekend because one elevator was not in service. It was a horrible weekend to have one elevator down. The night of July 1st, I waited 15 minutes for the elevator before it finally stopped on my floor. It was still a great stay so I would still stay there again.
July 11, 2012
Rated 5 out of 5 by Rob123 Exemplary Service
Every staff member was incredibly friendly and helpful. They are accomodating and knowledgable - from the concierge to the elevator attendant to the banquet staff. I highly recommend The Westin for future corporate functions, or a personal stay.
November 26, 2012
Rated 4 out of 5 by oscar99 Elevator Problem Very Annoying
It was very slow getting from one's floor to any place in the hotel. That known inconvenience should have been provided with some sort of offset or tangible acknowledgement. Your rates are fairly high and some adjustment should have been made.
November 27, 2012
Rated 5 out of 5 by patsychom Great staff, great location
Hotel is centrally located, easy access to convention centre, shopping. The staff are exceptional - always friendly, willing to accommodate, cheerful and warm. Long wait for elevators under repair were forgiven due to great service by staff.
November 7, 2012
Rated 5 out of 5 by VIA1fan Unexpected Upgrade
Enjoyed a plesant weekend at the Ottawa Westin and was treated to an unexpected upgrade to a corner "Junior Suite". Melissa worked very hard to resolve a complicated "back-to-back" booking and final got permission to move me to the upgrade.
March 28, 2013
Rated 4 out of 5 by Imto Good location
Sorted out a great room for me after I arrived without a booking.
Staff were friendly and attentive.
Details of booking went awry (they thought I was checking out a day early) but the confusion was easily resolved. Staff there are lovely.
September 14, 2012
Rated 5 out of 5 by Torger Great Staff
Your hotel should become a school to teach staff on how to threat customers. To a person, they all went out of the way to make our stay most enjoyable. Special thanks to Marissa (sp) in the Daley Express
November 19, 2013
Rated 5 out of 5 by kevin fantastic romantic getaway
I rented a room to proposed to my girlfriend. The help an service the Hotel provided was simply amazing. They provided personal service and went above and beyond i would have ever expect.
Thanks to the hotel's help the evening was perfect.
March 3, 2013
Rated 5 out of 5 by RARAH Hotel had everything
Perfect place to stay for sport events
January 20, 2014
Rated 5 out of 5 by AlbertoMD A hit!
The staff & facilities at the Westin Ottawa were kind, considerate, patient, caring & above all else, professional. In addition to the top-notch service at this property is its excellent location to just "where you want to be" in Ottawa.
May 20, 2012
Rated 5 out of 5 by Jackie60 Great Decor!
We had a wonderful stay as ever.
January 20, 2014
Rated 3 out of 5 Acoustics
This room had several types of noises all night. I am not a light sleeper but will awake to unusual sounds and the room had 2 intermittent mechanical patterns that held my attention periodically. Probably not the elevator, as we were as far away as possible from them, and the other rooms were boisterous but not at 3 or 4 in the morning. The sound was like the flaps being retracted on an airliner. one minute on, one minute off.
Although the hotel had facilities for a group as large as CREA were quite sufficient, the wait for elevators was long and irritating for a group that size. I can only imagine the frustration of your regular guests when the CREA group impacted them all at once. I applaud the best efforts made to compensate by opening up your service elevators. that is never ideal for guests or your long suffering staff and their ability to rapidly serve the entire hotel's clientele.
I can only hope that the new elevators are more swift than the previous ones, because the congestion at convention breaks has always been an issue at your property.
March 25, 2013
Rated 5 out of 5 by Chelmax Great Hotel
This is my hotel of choice every time I visit Ottawa. Close to all the restaurants and tourist sites. The gym facilities are very good and even have extra gym clothes if you need them. Hotel a great example of the Westin Brand
September 16, 2013
Rated 5 out of 5 by Lago14 our stay
I was very impressed with the Westin in Ottawa. Great SPG recognition and the staff was over the top excellent.
Great pre - arrival arrangements and while there excellent concierge treatment. I will make this my Ottawa hotel for sure.
September 6, 2012
Rated 5 out of 5 by jack0707 great hotel
great hotel to stay in central to most attractions.Staff are very good and are very receptive to your needs Dalys restaurant staff are also great everyone makes you feel welcome .the lady chef was brilliant.as was one lovely waitress.
September 8, 2012
Rated 5 out of 5 by DOB2012 Awesome staff!
Many times the "make or break" factor in meetings is the staff at the site. Westin Ottawa is definitely all about great staff - always efficient, polite and willing to go the extra mile! And all iwth a smile on thier face! Wonderful!
October 29, 2012
Rated 2 out of 5 by Kitkat2121 Poor customer service
Just spent a week in Ottawa, and was shocked by the poor customer service we experienced at the Westin as well as just about every restaurant we attended. Will think twice before returning. Only good thing was the breakfast buffet.
July 15, 2013
Rated 3 out of 5 by Medical23 Conference and banquet facilities - did not meet expectations
food provided at our meeting venue did not meet expectations - not enough servers, ran out of food (soup, salad) difficult to find anyone to take responsibility - server simply shrugged.
November 24, 2013
Rated 3 out of 5 by Izzy8 Rooms need renovation
Hotel is in great location. However, rooms are in need of renovation. Carpet was worn and beds we lopsided. One day they ran out of wash clothes, had to wait till the next day. Otherwise hotel was good and close to everything.
June 1, 2012
Rated 4 out of 5 by ORDBrett Poor Internet Services
Internet was horrible. Called front desk, they sent me to helpline. Tech support admitted that the system was over burdened. Lost two hours of work producticity one night. Had to move to a coffee shop.
October 26, 2013