Rated 2 out of 5 by Haney1234 This was the worst experience I have ever had with an SPG hotel.
I had to use a lot of points to stay in this hotel and fortunately for me, I didn't stay in the room except for to sleep. When I made the reservation, the SPG operator said the rooms were wonderful. Well, my room was not. I guess since they were free, I got the lower class of rooms. The furniture had cup stains on them, the television worked on half the time, the air conditioner leaked, the carpet was stained, the hot water didn't always get hot and bathroom was ugly.
July 17, 2013
Rated 3 out of 5 by Lanette50 disappointed
From check in to check out I was very pleased with my stay at the Westin. The front desk and concierge were very helpful with information regarding the Las Vegas area. However, I was very disappointed when I realized I had left souvenirs I had purchased in the room at checkout and after calling the hotel security on 3 separate occasions was told they were never turned in by housekeeping. That definitely was a huge disappointment regarding the integrity of your staff.
September 27, 2012
Rated 2 out of 5 by MEMGM DENN
The night staff at the restaurant at this hotel is very unprofessional. The waiter was obviously not happy with his job. That was late on Tuesday night 01/22/14
The lunch waitress is very nice and attentive.
At the time of reservation we were told that internet in the room was available at no charge. In our bill they added $19.99 per day for facility fees. When we questioned; the front desk told us it was for internet services and use of the pool (in the winter???).
January 26, 2014
Rated 5 out of 5 by chris3165 Customer Service
Wonderful location a short stroll to the strip. Checked out of the hotel and drove back to Las Angles leaving our PASSPORTS in the hotel safe. Three hours out of Les Vegas we remembered our passports and rang hotel. Staff were fantastic, security had our documents ( & cash) and the consigner book air travel Vegas to LA to connect with our International flight. You can say a hotel is just a hotel but when the pressure was on ALL the STAFF excelled , recommended.
March 26, 2013
Rated 4 out of 5 by Scarab Great hotel for families and business
The hotel makes me feel comfortable from the moment I stepped in the hotel. Staff makes their utmost effort to satisfy the guest and exceed his expectations for most of the time. SPA is top quality. It is clean neat and message is great..
Variety of food in the breakfast needs to be increased. Cheese has to be available in the display. Only ham and pork are available, but fish and beef should be provided.
I recommend the hotel to my family, and my friends
November 12, 2013
Rated 3 out of 5 by adam14 Hotel could do better
The early morning staff were disappointing in service when ,I needed them to attend to me.The valet was not at his post,when I went to the information desk the lady was very unfriendly, she reacted as if I was disturbing her conversation was having.
When I finally help to get the valet tso I could pick the car,the valet said I should have looked round for him and not go to the front desk to report I did not see him (this was between 4-6 am) of 4th feb 2014
February 15, 2014
Rated 2 out of 5 by whitneygirl Below Expectations
As a first time visitor to Las Vegas I relied on Starwood Westin to be of a level and quality to be expected at Westin properties. I made my reservation by phone without looking at the hotel website. .The hotel is dark, very dated and in need of significant improvements in the rooms and common areas or Westin needs a new property altogether.
.Pluses: A Starbucks on site, friendly and courteous staff and a very good dinner at the hotel restaurant.
May 25, 2014
Rated 4 out of 5 by Juliedave Older facility but clean and well run
Rooms very quiet but bedding (lumpy) and towels needed replacement. Need another comfortable chair in the standard size room. Starbucks coffee in room a plus. Biggest plus is the 24 hr restaurant that served very good food, including excellent breakfast buffet. Location easy walk to the tram and the strip. Not the hotel if you want 24 hr action, but a very good place to stay to have peace and quiet but easy access to the Las Vegas hustle and bustle.
September 30, 2013
Rated 4 out of 5 by MG2gallagher Holiday Stay
Bellman Ivan was overheard by my husband on the driveway using profanity while talking to co-workers, very unprofessional! Housekeeping was inconsistent with amenities each day. Had to call for coffee cups since it was not replenished one day. Foul sewer like odor on the 12th floor hallway upon check-in. Dinner on first night at Suede restaurant took so long. Never dined again due to this. Nightly reception & hot chocolate was a nice touch!
December 28, 2012
Rated 4 out of 5 by Lilly Comfortable stay just off the Las Vegas strip
Our room was small but very comfortable for two people. All hotel personnel we had contact with were extremely pleasant and the call to the room after check-in to make sure all our needs were met was appreciated. Nice amenities and clean room. Turn-down service was a nice plus. Room furnishings could use updating but again met our needs. Lunch at Suede restaurant was very good, but service was pretty slow for mid afternoon on a week day.
January 27, 2013
Rated 4 out of 5 by RyanB Nice hotel, but tough location
This was our first time to Vegas- this time to enjoy a concert pre NYE. We had good service, but there were a few downsides to location including taxi to airport and distance to the strip. Very friendly staff even though we were disappointed to not get a suite upgrade with plat status or with suite night awards. The gym as unfortunatley not kept up well- broken machines and not kept clean. Overall- it was worth the good rate we recieved.
December 31, 2012
Rated 3 out of 5 by Wayne22 Great Value & Location
This hotel is good for the value, if you want a place to get a good nights sleep this is it. Not to far from the strip this location is great. The 42' TV, Spa and the extended pool hours are all pluses. But the small casino, weak drinks and average food from their 0 star restaurant were below average. Most of the staff there are very friendly and helpful, but they need to work on their problem solving skills for better customer service.
June 27, 2012
Rated 5 out of 5 by KennyB Great hotel staff
From the moment we walked in the door, we felt like we were celebrities. Everyone on staff was extremely helpful and nice. "M", at the front desk, answered all of our questions and went above and beyond to make our quick stay in Vegas the best it could be. The restaurant had such delicious food, we ate dinner there and ordered rooms service from there the next day for lunch. I would definitely recommend the Westin, Las Vegas to anyone.
June 10, 2012
Rated 5 out of 5 by Jombo A small hotel in Vega
The Casurina is a small hotel for Vegas. That is why it the place to stay. There is no long trek through the casino to check in or to find your room. The rooms are clean, well maintained and stocked with free water and Starbucks coffee.A daily get-together with drinks, gratis, is a welcome, enjoyable feature. The casino is small but with the same games as the big casinos. All this, and it is just a very short distance from the Strip.
March 25, 2013
Rated 3 out of 5 by Lifetimer STRIP HOTEL
Although this property is tired from all the traffic, the staff makes up for any lack in accommodations. Perhaps a more aggressive refurbishing program would be appreciated.
It is the only Las Vegas Strip location of all SPG properties. I am a life platinium member.
Would I recommend this property? If you want to be on the strip - no choice..
Would I love to see another SPG on the strip - YES.
Restaurant is small, so expect crowds.
February 10, 2013
Rated 3 out of 5 by creid45 Poor construction and room availability
The rooms were th most noisy I have ever had while staying at a Westin. The walls were paper thin as well as the above and below noise. It was not the quality construction associated with the SPG chain. The halls had multiple level changes. In addition, there were only small rooms available, there was a lack of suites and comforts associated with a Westin. The staff were great, all levels of staff were engaging and professional.
November 11, 2013
Rated 2 out of 5 by BruceMichaels Staff is excellent
Although it is a non-smoking "hotel" the "casino" allows smoking - somewhat disappointing. The lounge area is minimal, no complimentary coffee in the lounge area although there is a starbucks and coffee in the room. Refrigerator did not work and we had to discard all of our refrigerated items. They do provide complimentary bottled water. The price is variable and makes the hotel attractive - it's a room. Not much of a pool area.
October 7, 2013
Rated 4 out of 5 by rb445 Comfortable room but disappointed in extra charges
The room was spacious and very comfortable. I was disappointed in the added fees for business services like internet use that many hotels provide for free. The hotel touts its business center where visitors can print, make copies, etc. I went down to print my flight borading pass and was told it was $1.50 to print one page and $0.50 per minute to use the computer. I was so irritated I just printed the pass at the airport.
May 22, 2014
Rated 4 out of 5 by WaStatetraveller Westin Causarina Las Vegas
The hotel staff greeted us on arrival, escorted us to the check in desk and got us to our room in no time. The room was ready early, neat and clean, and very comfortable. I really liked the buffet in the morning and I don't think I had ever seen a buffet that gave to go boxes for those who were using the exercise facilities. While the casino is small it made for a pretty intimate and quiet setting. All in all an excellent stay.
June 24, 2013
Rated 4 out of 5 by Dodo2 A quiet retreat from the noisy Strip
A welcome low stress hotel. Very accommodating. A couple of minor glitches. Room clock 3 hrs off and couldn't be re-set, bathroom light took a search until found (behind magnifying mirror). Lovely staff and concierge. Much less traffic than on Strip, miss the silky sheets that usually are part of the comfy bedWestin provides, but pillows and comforters were cozy. No smoky corridors, and even casino area was not a haze of smoke.
December 31, 2012
Rated 2 out of 5 by Ros3 SPG hotel's always met my expectations…except this one!
1. Reservation at the SPG counter for Saturday the 3rd never placed through registration… lost my afternoon relaxing by the pool to be on the phone with SPG and the hotel, until finally resolved.
2. Air condition did not work Friday 2 and Saturday 3…! could not sleep AT ALL!
Air conditioning NEVER FIX during my entire stay.
3. Lost my $400 Gucci sun glasses, waited 45 minutes for Security to show up… never did and I left.
May 4, 2014
Rated 4 out of 5 by oc11 Quiet, close to Strip, not crowded, average value....
I like this hotel (I've stayed here 7-8 times or more) because it's away from the crowds. When I pull up in my car, I don't have to wait for valet and likewise when I leave.
The hotel is not that far away from the Strip - it's a quick 5 minute walk to the Flamingo.
Rooms are quiet, clean and modern.
Value is average, because at the moment some of the newer places on the Strip are cheaper, but I'm loyal to this place now.
March 4, 2012
Rated 2 out of 5 by FM55 Westin Las Vegas
I was surprised at the fact that the room allocated to me on a points and pay reservation was so poorly located. It was on the 3rd floor and the window gave out to a fenced in roof line with no view whatsoever. This has never been the case before when I have stayed at any other SPG property. The food quality at the restaurant was poor at best... again I have never experienced this at a Westin. Very disappointed over all.
August 22, 2013
Rated 5 out of 5 by cristoforo86 Fantastic Stay!
Stayed here towards the end of April.
Check-In was efficient, friendly and welcoming.
The room was clean, well aired and the bathroom had a good amount of amenities.
TV was massive, and good selection of TV channels.
Breakfast was nice, but dinner was better.
Leisure facilities were relaxing and spa was amazing!
The hotel is ideally located next to the strip, and the new Linq area with new restaurants and shops.
May 8, 2014
Rated 5 out of 5 by Susan1976 Five Star Customer Service at a Great Value
During my two stays of three days each, I was very impressed with the staff at this hotel. A great effort was made to make me feel welcome and valued as a customer. The check in and out was fast and efficient. The restaurant, Suede, serves delicious food at a reasonable price. The staff at Suede remembered my name after one visit and welcomed me back on my second stay. Wonderful experience.
July 22, 2014
Rated 3 out of 5 by Shellbelle Too many problems
The room itself was acceptable, though the carpet was clearly not vacuumed. The first problem we had was a nonfunctioning safe. A safe is necessasry, especially in Las Vegas. We had to use the safe deposit box which was time consuming. The other problem had to do with th keys not working. That took 40 min. of back and forth to fix. Not what I expect from a Westin, though we were given a $40 credit for our trouble.
August 8, 2012
Rated 5 out of 5 by LuckyDuck Amazing Stay!
From the moment we stepped foot in this hotel, we received first-class treatment. Everyone was extremely polite, friendly, and helpful. The accommodations and dining was great (the breakfast buffet was quite good). Our spa treatments were very relaxing. I would definitely come back to this hotel and stay again.
September 4, 2014
Rated 5 out of 5 by tc919 Great location and service
The room was comfortable and clean.
The parking garage was very easy to get in and out of and I never had trouble finding an open spot.
Walking distance to the strip so we didn't have to take the car on Las Vegas Blvd (very good thing).
Staff was courteous and helpful.
Went out to the pool at night. Very nice pool area, water was very nice and warm. Jacuzzi needed a slight cleaning, but it was acceptable.
January 16, 2013
Rated 4 out of 5 by 101Dave A Very Good Just Off the Strip Hotel
This hotel was exactly what I was looking for. Staying near the strip for non-strip prices. The location is walking distance to some key hotels. The staff was friendly, the room was clean, and the Starbucks in the hotel is a plus for me. A lot of air crew stay here, and I can see why because it's easy to get to the airport. The pool is nice, but it should have been bigger. Overall the hotel worked out great.
June 5, 2012
Rated 5 out of 5 by Leslee21 front desk staff
I travel for a living so stay at a lot of different hotels. The front desk staff you have at this hotel is exceptional! They are ALWAYS so friendly & helpful it's truly a pleasure checking in at your hotel. I have also stayed here while not on a business trip & I still receive the same great service & feel welcome as a guest. I am always confident that I will be getting a nice, clean & comfortable room.
January 30, 2013