Rated 3 out of 5 by flyboy Run-of-the-mill Westin except it's not turely a smoke free hotel
The location of this hotel is its biggest asset. Close to the strip, but just far enough away. Otherwise, the rooms are like just about every other Westin, which are fine. Staff is friendly and generally responsive but I feel they lack attention to detail. The smoking bar is gross and essentially ruins the lobby experience (odd thing is there are signs on the doors that say "Smoke Free Hotel", which is a lie). 24-hour restaurant is a plus, but again the proximity to the smoking zone ruins the experience.
August 13, 2012
Rated 4 out of 5 by RS24 Noise
There was noise from the corridor and adjacent room (through the connecting door)
June 26, 2014
Rated 5 out of 5 by ireneandjulius Great hotel!
We just got home from a one night stopover between the North Rim and Los Angeles (home). We picked this property because we could use Starwood points and because of the location.
Being one block off the Strip was great especially since we were traveling with our 7 year old daughter. She had a great time in the (smallish) pool and we had a great dinner at their restaurant Suede - in fact one of the best burgers we've ever had! We also liked the small casino - even though the hotel is non smoking, smoking is allowed in the casino, but the air circulation is so good that we hardly smelled it.
We did experience loud neighbors in the middle of the night, but security swiftly responded and the rest of the night was quiet.
All in all, we really enjoyed our stay and would stay here again!
July 25, 2012
Rated 4 out of 5 by KB228 Great Hotel in Las Vegas
The hotel itself is great! There is a Starbucks in the lobby open 24 hours. The restaurant has excellent food. The casino is small, but has everything you're looking for. I really enjoy staying at this property and do so whenever I am in Las Vegas. Normally, the staff is exceptional. On this particular stay, the staff fell way below acceptable. I would still recommend this hotel as I'm sure this is an isolated occurence. The rooms are very comfortable and the service at the bar by the pool is great.
May 17, 2013
Rated 3 out of 5 by Emjay Not the nicest Westin
We love the Westin brand and i was excited to stay in this hotel. The hotel was nice, but the rooms were small and the bathroom felt cramped. The shower was rusting in areas. We brought our three young children and had planned on swimming for a few hours each day but the heater was not working. They arranged for us to use a pool at a nearby hotel which was a nice gesture, but still not as convenient. The hotel advertises that it is smoke free, but it still reeks of smoke mixed with air freshened.
November 17, 2013
Rated 4 out of 5 by SPGfor10yrs Better than expected based on earlier reviews
I stayed for three nights in February. Based on the earlier reviews I was hesitant but tried it anyway. Yes, the cigarette smoke remnants from the casino/bar take you back since I have only stayed in smoke-free hotels for years but all the strip hotels are like this. As others have said, being a couple blocks off the strip is nice change. The room was average for a Westin (I stay at a lot of Westins each year) but the staff was great and the bar food was both good and relatively plentiful/cheap.
March 6, 2012
Rated 4 out of 5 by Swhitman Great but problem with key card could have caused big airport problem
I had a good experience with Westin overall. However, my key card was canceled and had to be reissued twice during my stay. This would be just a minor inconvenience except that the last time, it was the morning I was checking out of my hotel. I was going back up to my room to pack quickly and go to the airport and was unable to get in. The concierge was unable to reinstate it right there and basically told me to go upstairs and wait for someone to let me in my room. Well, I really needed to get going. When he was not there within a few minutes, I had to come down and ask a manager to send someone up with me to get into the room. The manager was agreeable and the man who came up was very nice, but this took longer than it had to. I didn't want to miss my flight!
I ultimately got to the airport in time and all was fine, but I didn't get to check around the room for last-minute details as I would normally have done. I do believe I left a phone charger there. It's not a big deal, but some little things become big things when you're in a time crunch.
You should 1) be mindful of people's timetables when they are traveling and be quicker on problem solving and customer service. .
2) improve your key card system.
Overall I was very happy with the Westin. Thank you!
June 26, 2014
Rated 5 out of 5 by Butyl6 Nice Stay
Everything was great. Blake could not have been any better. Room was clean and the view was great. One thing though, my wife likes to sit at the bar and gamble while getting a drink for free. She was surprised when she found out she owed money for the drink. No big deal..she just won't gamble at the bar. We did enjoy our stay.
June 4, 2014
Rated 4 out of 5 by speaker623 Nice staff
great service, nice staff
June 25, 2014
Rated 1 out of 5 by JohnM60 This Westin should be avoided
The facilities and staff at this Westin are the worst I have ever encountered at a Starwood property.
The air conditioning is inadequate in the public areas (casino) and guest rooms.
Additionally, the staff makes no efforts to resolve guest concerns and often provides incorrect information (i.e. how to arrange for a car).
I would avoid this property.
May 30, 2014
Rated 3 out of 5 by Stuart85 Was ok for price
It's Vegas there are tons of hotels. You can probably do better for the price. The hotel was nice because it wasn't a huge resort and takes 20 min to walk across but you did have to walk a half mile to the strip. Pool was small but not overly crowded. Spa area was nice great locker and steam room. Crazy expensive for massages though. Peeling wallpaper in some areas. Funny they ask our review to be in English but their cleaning people don't speak it. I'd stay here again if I got a good rate.
July 22, 2013
Rated 4 out of 5 by KB228 Great Hotel Right off the Strip
This hotel is in a good location to get to almost anything on the Strip as it is only a short walk (one block) to Las Vegas Blvd. The hotel staff is friendly and, while the casino is small, it has everything you're probably looking for. The restaurant in the hotel is "meh." The service is nothing to write home about and the food is average. The hotel does have 24 hour room service, which is great and the sea salt fries are fantastic. I would recommend this hotel if you're headed to Vegas.
November 19, 2013
Rated 5 out of 5 by cristoforo86 Fantastic Stay!
Stayed here towards the end of April.
Check-In was efficient, friendly and welcoming.
The room was clean, well aired and the bathroom had a good amount of amenities.
TV was massive, and good selection of TV channels.
Breakfast was nice, but dinner was better.
Leisure facilities were relaxing and spa was amazing!
The hotel is ideally located next to the strip, and the new Linq area with new restaurants and shops.
May 8, 2014
Rated 2 out of 5 by Eddel Worst handicap room ever
Worst handicap room ever... first of all, when making the reservation I chose a 2 double-bed handicap room, but it turns out that actually these sort of rooms does not exist at the hotel, all handicap rooms are 1 king bed.... then, it turns out that the so called handicap room has almost no space to transit with a wheelchair, it was impossible to me to reach the window side of the room because no space available... finally, nobody took care of cleaning the room for my entire 3 days stay
August 13, 2013
Rated 2 out of 5 by Ros3 SPG hotel's always met my expectations…except this one!
1. Reservation at the SPG counter for Saturday the 3rd never placed through registration… lost my afternoon relaxing by the pool to be on the phone with SPG and the hotel, until finally resolved.
2. Air condition did not work Friday 2 and Saturday 3…! could not sleep AT ALL!
Air conditioning NEVER FIX during my entire stay.
3. Lost my $400 Gucci sun glasses, waited 45 minutes for Security to show up… never did and I left.
May 4, 2014
Rated 1 out of 5 by Jade777 Not a pleasant stay!
I love Westin Las Vegas. I only stay here when visiting Vegas. But this time the room wasn't as clean as usual and it smelled funny. It was also very noisy not sure what it was but sounded like washing machine ( might be wrong but the sound was very annoying kept me up). Not sure if will keep staying here. Also the poolside customer service was horrible. My husband and I were relaxing by the pool and one of the employees came up to us with an attitude and said "You can not have glass bottles by the pool" we told her they are not ours she shrugged her shoulders and walked away. First of all they were not our beer bottles someone had left them there. She could've said "excuse me are this your bottles". We did not appreciate her approach at all. Like I said before we had very unpleasant stay this time :(
July 22, 2013
Rated 4 out of 5 by socal55 Very Nice But Smoking Policy Is Not Clear
The Westin Las Vegas is a great hotel for someone wanting to spend some time in Las Vegas without all the crazyness of the strip. It is only a half block from the strip and typical Westin quality. However, the property is advertised as a Non-Smoking facility yet there are smokers in the small casino and in the pool area. I would like to see the property put more emphasis on making sure that smokers understand this so that us non-smokers can have at least one place to go in Las Vegas.
June 17, 2013
Rated 5 out of 5 by Glenna2 Great for the business traveller.
I often stay at the Westin when in LV for trade shows as I like that it isn't as hectic as the Strip can be after a long day. The staff is always helpful and friendly and the food at Suede is very good. I especially enjoyed the spa. The environment is very soothing and I witnessed how they went out of their way to help a guest, so kudos to the Spa Director and her team. While I didn't make it to the pool this visit, the new cabanas may lure me into the sun on my next visit. :)
September 27, 2012
Rated 4 out of 5 by Brenda567 The staff is AWESOME
I like the hotel location, close enough to the strip but quiet and quality. The staff was excellent and made me feel very welcome at every turn, especially when I checked in! However...my room was gross. The bathroom had something crusted/caked all over the wall and the floor was dirty. It was so obvious, there's just no way that could have been missed and made we wonder what else wasn't clean in my room. Ugh. I love the Westin chain and have never had an experience like this.
October 4, 2012
Rated 3 out of 5 by jose9 Good for a weekend
Spent one night at this Westin, The room was good, the bed was a little on the soft side. the dark rug looked like it needed cleaning. might be time for a upgrade. the starbucks does not accept the iPhone app for payment. Did not get to use the pool facilities or spa. The Suede restaurant was really good. the food service was really good. somewhat limited menu. We liked the buffet. a little strange that they want your last name every time you go to eat. Would stay here again.
October 10, 2012
Rated 5 out of 5 by 77debby This hotel has excellent employees
Jeff hoekstra is one of the managers his is always visible and offering to be of assistance. Corella is at the check in desk always welcomes you with a warm and friendly smile she is so efficient. Jackson is a bar back and gives the extra effort to assist customers, he always remembers your name and gives excellent customer service.
May 26, 2014
Rated 4 out of 5 by PlymouthRocks Enjoyed our stay
We got in very late, and were able to check in quickly. Our city view room was very comfortable and clean. We LOVED our heavenly bed. The hotel is in a great location, easy to get around the Las Vegas strip. I enjoyed a manicure at the spa, and had two meals at the restaurant while I was there that were excellent. The pool was a little small, but still very nice and the bartender who was working at the pool bar was great and helpful. We enjoyed our stay and would come back.
June 2, 2012
Rated 2 out of 5 by MEMGM DENN
The night staff at the restaurant at this hotel is very unprofessional. The waiter was obviously not happy with his job. That was late on Tuesday night 01/22/14
The lunch waitress is very nice and attentive.
At the time of reservation we were told that internet in the room was available at no charge. In our bill they added $19.99 per day for facility fees. When we questioned; the front desk told us it was for internet services and use of the pool (in the winter???).
January 26, 2014
Rated 4 out of 5 by Bkbroome Nice location just off the Strip
I like this hotel for business in Vegas. It's close to everything but the casino is small and it's a step away from the craziness from the Strip.
Albert at the SPG preferred check in desk was very friendly and helpful. There was an error with my reservation and he was very courteous and took care of it for me. I appreciated his help.
May 24, 2014
Rated 5 out of 5 by Bertsnazguy Always Pleasant
I just wanted to comment on my overall satisfaction of the property. I have stayed many times for both business and pleasure and it is always a great experience. My last stay on 6/17 was probably the best. The staff was exceptional like Jen, Jason, Sherwin and Daisy. They all had different jobs within the hotel, but all were exceptionally personable and really made you feel welcome. I can't say enough how well I was treated and what a fantastic job the four of them did.
June 21, 2012
Rated 4 out of 5 by ChrisKay Good location
The hotel has a great location close to the Strip. I frankly only stay there for the SPG points as there are so many better hotels around the Strip. SPG recognition was alright, but I got the same usual room with Platinum as I got with Gold a year earlier. Was a little disappointing. The breakfast was an even bigger disappointment and should be worked on.
May 18, 2014
Rated 4 out of 5 by daniellem Great Service
Living in perfect San Diego, I would never travel to Las Vegas during the summer ever again! Luckily the Westin was very comfortable and the staff was great! Matt did an excellent job pre-registering us. Chef John was very accomodating, my boyfriend wanted vanilla ice cream to go with his oatmeal and he delivered right away. Harim the Casino Security was friendly and personable, he remembered me each time he saw me down stairs and made me feel very valued and welcomed!
August 13, 2012
Rated 2 out of 5 by Haney1234 This was the worst experience I have ever had with an SPG hotel.
I had to use a lot of points to stay in this hotel and fortunately for me, I didn't stay in the room except for to sleep. When I made the reservation, the SPG operator said the rooms were wonderful. Well, my room was not. I guess since they were free, I got the lower class of rooms. The furniture had cup stains on them, the television worked on half the time, the air conditioner leaked, the carpet was stained, the hot water didn't always get hot and bathroom was ugly.
July 17, 2013
Rated 3 out of 5 by Lanette50 disappointed
From check in to check out I was very pleased with my stay at the Westin. The front desk and concierge were very helpful with information regarding the Las Vegas area. However, I was very disappointed when I realized I had left souvenirs I had purchased in the room at checkout and after calling the hotel security on 3 separate occasions was told they were never turned in by housekeeping. That definitely was a huge disappointment regarding the integrity of your staff.
September 27, 2012
Rated 3 out of 5 by adam14 Hotel could do better
The early morning staff were disappointing in service when ,I needed them to attend to me.The valet was not at his post,when I went to the information desk the lady was very unfriendly, she reacted as if I was disturbing her conversation was having.
When I finally help to get the valet tso I could pick the car,the valet said I should have looked round for him and not go to the front desk to report I did not see him (this was between 4-6 am) of 4th feb 2014
February 15, 2014