Rated 4 out of 5 by TamTam4 Vegas stay
I stayed an extra night in Vegas after my friends left. We were at a hotel on the strip for the other nights. I really like this Westin hotel. The casino is small and adequate. I won 45 dollars..woo hoo. Staff and facilities are excellent. I enjoyed the pool for a few hours. They have a spa..next time if I return, I will use. The rooms are clean and modern. I slept amazing! There is a Starbucks in the hotel and 24 hour restaurant. This property is close to Ballys Hotel and the strip. I will definitely stay here again.
September 25, 2013
Rated 2 out of 5 by Ros3 SPG hotel's always met my expectations…except this one!
1. Reservation at the SPG counter for Saturday the 3rd never placed through registration… lost my afternoon relaxing by the pool to be on the phone with SPG and the hotel, until finally resolved.
2. Air condition did not work Friday 2 and Saturday 3…! could not sleep AT ALL!
Air conditioning NEVER FIX during my entire stay.
3. Lost my $400 Gucci sun glasses, waited 45 minutes for Security to show up… never did and I left.
May 4, 2014
Rated 4 out of 5 by ChrisKay Good location
The hotel has a great location close to the Strip. I frankly only stay there for the SPG points as there are so many better hotels around the Strip. SPG recognition was alright, but I got the same usual room with Platinum as I got with Gold a year earlier. Was a little disappointing. The breakfast was an even bigger disappointment and should be worked on.
May 18, 2014
Rated 5 out of 5 by Sidang A great off-strip hotel
We've stayed here a few times and had a great experience every time. We were given a Platinum upgrade to a suite 2 of 3 visits. The rooms are always clean, and the staff is always friendly and professional. Close enough to the strip to walk, but far enough away to enjoy a quiet relaxed evening (seriously, who does that in Las Vegas?). Highly recommended hotel.
May 15, 2014
Rated 4 out of 5 by CVS721 This is a Great Quiet and Safe Hotel
I travel alone often and as a female this hotel feels safe and and quiet. Its within walking distance to the strip. The staff are wonderful and attentive to your needs. Best part is after a day of standing or walking trade show floors the pool is open until 3am and the whirlpool is nice and hot to soak your tired feet! The beds are so comfortable you never want to get up! I always stay here when I'm in Vegas and always recommend this hotel!! Oh, and it's a non-smoking hotel/casino in Vegas how great is that!
February 24, 2012
Rated 5 out of 5 by Jackie1120 Fabulous stay with outstanding customer service
When we first checked in I was slightly disappointed that the priority desk for Preferred Guests was not staffed. Once we got checked in, however, the treatment we received for our three night stay was beyond outstanding. The room was spacious, clean and will appointed. Maid service was always somewhere in the hall, prepared to provide whatever "extras" were needed. The restaurant and room service have outstanding food and service.
Management is very quick to respond to requests and goes above and beyond what is necessary to assure that your stay meets their high standards.
Even the casino is a pleasant experience. It is not overcrowded and because the hotel is a non-smoking facility off the Strip, there is not a lot of smoking in the casino. Can hardly wait for our next trip.
June 27, 2012
Rated 4 out of 5 by JCTW This is good hotel to stay
This is good hotel to stay when you visit Vegas
June 7, 2014
Rated 3 out of 5 by kangol73 Nice Stay
Average hotel, close to strip and easy to get to and from. Hotel book says they have a $8 shuttle service to the airport which they do not and was told their books have just not yet been updated! Also their is supposed to be a ipod dock station which was missing and I called twice with no luck and said I was first on the list. However I was checked into the hotel early enough that one could have located one for me in part of the 4 nights I stayed there. In the end I was credited but stayed with no tunes....
June 1, 2012
Rated 3 out of 5 by flyboy Run-of-the-mill Westin except it's not turely a smoke free hotel
The location of this hotel is its biggest asset. Close to the strip, but just far enough away. Otherwise, the rooms are like just about every other Westin, which are fine. Staff is friendly and generally responsive but I feel they lack attention to detail. The smoking bar is gross and essentially ruins the lobby experience (odd thing is there are signs on the doors that say "Smoke Free Hotel", which is a lie). 24-hour restaurant is a plus, but again the proximity to the smoking zone ruins the experience.
August 13, 2012
Rated 5 out of 5 by ireneandjulius Great hotel!
We just got home from a one night stopover between the North Rim and Los Angeles (home). We picked this property because we could use Starwood points and because of the location.
Being one block off the Strip was great especially since we were traveling with our 7 year old daughter. She had a great time in the (smallish) pool and we had a great dinner at their restaurant Suede - in fact one of the best burgers we've ever had! We also liked the small casino - even though the hotel is non smoking, smoking is allowed in the casino, but the air circulation is so good that we hardly smelled it.
We did experience loud neighbors in the middle of the night, but security swiftly responded and the rest of the night was quiet.
All in all, we really enjoyed our stay and would stay here again!
July 25, 2012
Rated 4 out of 5 by KB228 Great Hotel in Las Vegas
The hotel itself is great! There is a Starbucks in the lobby open 24 hours. The restaurant has excellent food. The casino is small, but has everything you're looking for. I really enjoy staying at this property and do so whenever I am in Las Vegas. Normally, the staff is exceptional. On this particular stay, the staff fell way below acceptable. I would still recommend this hotel as I'm sure this is an isolated occurence. The rooms are very comfortable and the service at the bar by the pool is great.
May 17, 2013
Rated 5 out of 5 by Choosie1 Perfect
Everything you need in a great location with a courteous and friendly staff.
June 3, 2014
Rated 3 out of 5 by Emjay Not the nicest Westin
We love the Westin brand and i was excited to stay in this hotel. The hotel was nice, but the rooms were small and the bathroom felt cramped. The shower was rusting in areas. We brought our three young children and had planned on swimming for a few hours each day but the heater was not working. They arranged for us to use a pool at a nearby hotel which was a nice gesture, but still not as convenient. The hotel advertises that it is smoke free, but it still reeks of smoke mixed with air freshened.
November 17, 2013
Rated 5 out of 5 by Sean1234 This review is for Westin Lake Las Vegas
The service was great, I live in Vegas and go to this resort spa as much as I can, it's paradise just outside of Vegas and worth the 10 min drive.
One employee - Patrick Galbraith went beyond the call of duty and helped out my family and I during a recent stay. It's employees like him that will keep me coming back.
May 17, 2014
Rated 2 out of 5 by Bananagirl Not Usual Westin Quality
Staff need to be more responsive to guests. Greeting at entry drive, answering the phone with quality not speed, following up with guest requests. It didn't feel like the Westin quality I am accustomed to. Room was great, staff at pool, restaurant, bar and luggage check were great. First time I have complained about a Westin. Hope things get better.
May 11, 2014
Rated 4 out of 5 by SPGfor10yrs Better than expected based on earlier reviews
I stayed for three nights in February. Based on the earlier reviews I was hesitant but tried it anyway. Yes, the cigarette smoke remnants from the casino/bar take you back since I have only stayed in smoke-free hotels for years but all the strip hotels are like this. As others have said, being a couple blocks off the strip is nice change. The room was average for a Westin (I stay at a lot of Westins each year) but the staff was great and the bar food was both good and relatively plentiful/cheap.
March 6, 2012
Rated 3 out of 5 by Jean33 Comfortable hotel, poor service
Hotel beds are comfortable, rooms are clean. Hotel needs updating. Service was fair; multiple times waiting for someone to assist either due to long lines with too few employees for assistance or no one around. Hotel bar drinks were watery and expensive. Hotel secured an item I left in the lobby and then lost my item after stating it was secured behind their front desk.
May 5, 2014
Rated 3 out of 5 by Stuart85 Was ok for price
It's Vegas there are tons of hotels. You can probably do better for the price. The hotel was nice because it wasn't a huge resort and takes 20 min to walk across but you did have to walk a half mile to the strip. Pool was small but not overly crowded. Spa area was nice great locker and steam room. Crazy expensive for massages though. Peeling wallpaper in some areas. Funny they ask our review to be in English but their cleaning people don't speak it. I'd stay here again if I got a good rate.
July 22, 2013
Rated 4 out of 5 by KB228 Great Hotel Right off the Strip
This hotel is in a good location to get to almost anything on the Strip as it is only a short walk (one block) to Las Vegas Blvd. The hotel staff is friendly and, while the casino is small, it has everything you're probably looking for. The restaurant in the hotel is "meh." The service is nothing to write home about and the food is average. The hotel does have 24 hour room service, which is great and the sea salt fries are fantastic. I would recommend this hotel if you're headed to Vegas.
November 19, 2013
Rated 2 out of 5 by Eddel Worst handicap room ever
Worst handicap room ever... first of all, when making the reservation I chose a 2 double-bed handicap room, but it turns out that actually these sort of rooms does not exist at the hotel, all handicap rooms are 1 king bed.... then, it turns out that the so called handicap room has almost no space to transit with a wheelchair, it was impossible to me to reach the window side of the room because no space available... finally, nobody took care of cleaning the room for my entire 3 days stay
August 13, 2013
Rated 1 out of 5 by Jade777 Not a pleasant stay!
I love Westin Las Vegas. I only stay here when visiting Vegas. But this time the room wasn't as clean as usual and it smelled funny. It was also very noisy not sure what it was but sounded like washing machine ( might be wrong but the sound was very annoying kept me up). Not sure if will keep staying here. Also the poolside customer service was horrible. My husband and I were relaxing by the pool and one of the employees came up to us with an attitude and said "You can not have glass bottles by the pool" we told her they are not ours she shrugged her shoulders and walked away. First of all they were not our beer bottles someone had left them there. She could've said "excuse me are this your bottles". We did not appreciate her approach at all. Like I said before we had very unpleasant stay this time :(
July 22, 2013
Rated 4 out of 5 by socal55 Very Nice But Smoking Policy Is Not Clear
The Westin Las Vegas is a great hotel for someone wanting to spend some time in Las Vegas without all the crazyness of the strip. It is only a half block from the strip and typical Westin quality. However, the property is advertised as a Non-Smoking facility yet there are smokers in the small casino and in the pool area. I would like to see the property put more emphasis on making sure that smokers understand this so that us non-smokers can have at least one place to go in Las Vegas.
June 17, 2013
Rated 4 out of 5 by cathykv Excellent Off the Strip Location
We've stayed at this property on multiple occasions. We keep coming back because the staff is always pleasant, the location is convenient, and we can park and retrieve our car in just a few minutes. We'll be back in a few months!
May 21, 2014
Rated 5 out of 5 by Tomas55 Love the smoke free environment
The hotel check in person was very friendly and accommodating. Room was super clean and heavenly bed was comfortable as usual. Hotel environment was great due to it being a smoke free environment. Will definitely stay here every time I come to Las Vegas. It is super convenient to get to the strip also.
May 11, 2014
Rated 5 out of 5 by Glenna2 Great for the business traveller.
I often stay at the Westin when in LV for trade shows as I like that it isn't as hectic as the Strip can be after a long day. The staff is always helpful and friendly and the food at Suede is very good. I especially enjoyed the spa. The environment is very soothing and I witnessed how they went out of their way to help a guest, so kudos to the Spa Director and her team. While I didn't make it to the pool this visit, the new cabanas may lure me into the sun on my next visit. :)
September 27, 2012
Rated 4 out of 5 by Brenda567 The staff is AWESOME
I like the hotel location, close enough to the strip but quiet and quality. The staff was excellent and made me feel very welcome at every turn, especially when I checked in! However...my room was gross. The bathroom had something crusted/caked all over the wall and the floor was dirty. It was so obvious, there's just no way that could have been missed and made we wonder what else wasn't clean in my room. Ugh. I love the Westin chain and have never had an experience like this.
October 4, 2012
Rated 2 out of 5 by MEMGM DENN
The night staff at the restaurant at this hotel is very unprofessional. The waiter was obviously not happy with his job. That was late on Tuesday night 01/22/14
The lunch waitress is very nice and attentive.
At the time of reservation we were told that internet in the room was available at no charge. In our bill they added $19.99 per day for facility fees. When we questioned; the front desk told us it was for internet services and use of the pool (in the winter???).
January 26, 2014
Rated 3 out of 5 by jose9 Good for a weekend
Spent one night at this Westin, The room was good, the bed was a little on the soft side. the dark rug looked like it needed cleaning. might be time for a upgrade. the starbucks does not accept the iPhone app for payment. Did not get to use the pool facilities or spa. The Suede restaurant was really good. the food service was really good. somewhat limited menu. We liked the buffet. a little strange that they want your last name every time you go to eat. Would stay here again.
October 10, 2012
Rated 4 out of 5 by PlymouthRocks Enjoyed our stay
We got in very late, and were able to check in quickly. Our city view room was very comfortable and clean. We LOVED our heavenly bed. The hotel is in a great location, easy to get around the Las Vegas strip. I enjoyed a manicure at the spa, and had two meals at the restaurant while I was there that were excellent. The pool was a little small, but still very nice and the bartender who was working at the pool bar was great and helpful. We enjoyed our stay and would come back.
June 2, 2012
Rated 3 out of 5 by adam14 Hotel could do better
The early morning staff were disappointing in service when ,I needed them to attend to me.The valet was not at his post,when I went to the information desk the lady was very unfriendly, she reacted as if I was disturbing her conversation was having.
When I finally help to get the valet tso I could pick the car,the valet said I should have looked round for him and not go to the front desk to report I did not see him (this was between 4-6 am) of 4th feb 2014
February 15, 2014