Rated 3 out of 5 by HP20120606 Hotel staff was a diappointing
The Westin facility is beautiful and upon first driving up to the hotel the men at the enterance were excellent, friendly, and professional. However, the individuals working at the check in and the individual I was connected with when I called from my room were less than friendly, and their attitudes bordered on disinterested and annoyed.
August 13, 2012
Rated 5 out of 5 by Happy99 One of a kind hotel
I did not expect such a wonderful stay at the Westin Boston Waterfront. My wife has gluten allergy and this hotel understand the problem and has come-up with a respectable menu for those having this type of allergy. The food is good and is prepared with care according to my wife. The service at the restaurant Sauciety is impeccable.
October 4, 2013
Rated 4 out of 5 by Surya Great hotel, but lacks good vegetarian fare
This hotel is great, but the biggest disappointment I had ws, they lacked vegetarian fare. Except for salads, Pizza, a Vegetable burger (Which was not available on one of the days I needed it), and the pomodoro pasta. Compared to the wide variety and range they have for meat eaters, this was a disappointment. Made me feel helpless.
August 26, 2012
Rated 3 out of 5 Housekeeping
Left for the day and returned to find our room not cleaned! Supposedly a misunderstanding with the green tag; left the tag on the bed as the instructions state for clean linens and the housekeepers thought we didn't want the bed made???? Hotel services did take care of it and our room was cleaned when we went out for dinner!
August 19, 2013
Rated 5 out of 5 by GB1234 A very comfortable stay
Proximity to my meeting's host hotel made the Westin an attractive option. The front desk. Starbucks and sundry shop staff were all friendly and welcoming. Loved your 0.8 gpf Niagara toilet, what a great way to save water! Nicely appointed bathroom overall.
Thank you for a comfortable stay.
March 31, 2014
Rated 5 out of 5 by PaulB1 Quick overnight
Arrival through to check out all very efficient.
Only two negatives
1. Over night parking at $35 ($45 Valet) is a touch expensive
2. Reception wont post two US national letters - no hotel in the world have this sort of attitude for the sake of a dollar of stamps!!!
April 19, 2014
Rated 5 out of 5 by TravelingMan Another reason to like Boston
I was in town for an annual sales meeting and was trapped in the Boxborough area, I had to plan an escape and this hotel fit the bill. Great location, property and staff. I had hoped I might get a platinum upgrade to a nice suite, but it seems this hotel was very busy. Looks like I'll have to come back another time.
September 1, 2013
Rated 4 out of 5 Great location and property
Wonderful property and room overall. Nice upgrade to a suite. Only concern is there is no hotel business center. The service available is privately operated and costly if you are a business traveler use to having a printer or copy machine available. Printing a 20 page document with one copy cost over $40 dollars.
August 20, 2012
Rated 4 out of 5 by DavidC37 Fine Hotel, but Service Lacking
My first interaction with an employee at this hotel was the valet who referred to my girlfriend - who is 1 year my junior - as my "beautiful daughter." It was extremely creepy and uncomfortable for both my girlfriend and me. This was certainly not the first thing we wanted to think about we walked hand-in-hand to a hotel for the weekend. The valet then wanted to seal our now unwanted interaction with me giving him a high five and a smile, when I calmly refused and walked away to check in I was told that I was "so rude!"
Aside from the service, which was lacking our entire three night stay, the facilities were exactly what you would expect from a Starwood brand. The lobby, restaurants and shops were all great. Our room was clean and comfortable. The location is convenient no matter the reason for visiting. It was overall a great hotel, assuming service is not terribly important to the traveler and one doesn't mind stomaching disturbing interactions with a particular valet.
September 2, 2013
Rated 4 out of 5 by mwb1 convention hotel
great hotel for the conv center next door. The water flow / pressure in the shower is poor. I have now tried three times to get a correct bill (keep charging for internet even though I am gold and charged for 7 days even though my stay was 4)
April 29, 2014
Rated 1 out of 5 by Mesh1 Woefully unprepared
This hotel was unprepared for the election night onslaught and the crowds the remainder of the week. Staff was was uninformed as to private restaurant bookings - so on election night with service impossible at the only open restaurant in the lobby and cab lines an hour long the only choice to eat was to walk.
November 12, 2012
Rated 4 out of 5 by archygirl Great Hotel, but far away from it all
I thought that the staff was phenomenal, very accommodating and friendly, superb food onsite. The only downside was the location; it was not close to much and on a cold day was not all that great. The pub served as the base for myself and friends for gathering and enjoying a pint or two. Food was EXCELLENT.
November 25, 2013
Rated 4 out of 5 by 737823 Awesome SPG property in Boston
I stayed here for two nights and was very impressed with the staff and facilities. The hotel is very clean, functional and an appealing design. While there are several new dining options in the Seaport , if you are coming to visit the business district or tourist sites in Boston, consider staying elsewhere.
November 19, 2011
Rated 5 out of 5 by lupster67 Everything was perfect!
We were visiting for the Boston Marathon. Everything was perfect from checkout to departure. Our room was ready early which we totally appreciated. Our room was clean, comforable and spacious. Convenient location ... close to Silver Line stop.
April 23, 2014
Rated 4 out of 5 by DrMom Work travel with baby
In Boston for convention, took 9 month old and had nanny come to hotel. Plenty of room for the crib the hotel provided, as well as the stroller and toys I rented. Room service was good as was breakfast buffet and Saucity for lunch. Noise level not a problem at all. Not much to do within walking distance.
October 12, 2012
Rated 4 out of 5 by Charlie2694 A little disappointed
This year we opted for an upgrade, the room was no different then any other room we stayed in other then a distant view of the water. The outlet and light switch in the bathroom worked only when jiggled . The drapes were pinned up and had to be fixed daily by me. For the price I expected better.
February 3, 2014
Rated 5 out of 5 by Ramtees Great hotel.
Fantastic service from the front door at the front desk and all the way through the lobby. All staff members were smiling and friendly, very much appreciated after going to the Denver - Patriots game. Broncos season ticket holder since 1969. Bar staff in the Irish Pub were very friendly as well. Thanks
November 27, 2013
Rated 4 out of 5 by sfbst Mostly terrific experience...but no microwave as requested
the facilities are terrific and for the most part the staff was great. We had requested a microwave a week before arriving in Boston. We were told it would be taken care of. But, no microwave in our room and none available during our stay. This was frustrating.
April 6, 2014
Rated 5 out of 5 by dennis1937 financial representative
Great place to stay in Boston. Will recommend to other associates.
June 6, 2014
Rated 5 out of 5 by professorX Great location and luxury style
Stayed here as a conference participant but found it offered great locale and amenities.
June 2, 2014
Rated 3 out of 5 by CS1722 Some great qualities but some features were lacking.
Room was clean, food and drinks were good if a bit overpriced and Matt at the front desk was awesome and very helpful. I was disappointed because the only free WiFi was in the lobby. I was unable to access the internet during my conference hours or in my room without having to pay a additional fee. I felt this was an unnecessary expense since we were already charged for the room. When we were leaving on Sunday, we were lined up to wait for a cab to the airport. The hotel doormen tried to put us into a SUV where the driver tried to charge us $20 each for a 3 mile trip to the airport. It only cost me $17 to get to the hotel from the airport and that included a $7.50 one way toll. It felt like the doormen were trying to assist somebody to overcharge us. Because I was aware of the usual fee, we declined the overpriced SUV and waited for a cab. I did write to the hotel to inform them of this issue, however nobody wrote back. It is mostly because of this reason that I cannot recommend this hotel.
November 12, 2013
Rated 5 out of 5 by Rene50 Hotel has great service
I was at the hotel mostly for business and an extra day for fun. Concierge service was available for extended hours. Staff in the Lobby Birch Bar were friendly and helpful. I was recognized as a Starwood gold member and was given an upgrade and other amenities. Staff were responsive to needs.
November 19, 2012
Rated 4 out of 5 by Jeff31 Excellent Service
The hotel and staff were outstanding. The cleanliness and room details were definitely five star. Two parts were disappointing. The Wi-Fi was not free and didn't provide enough bandwidth. Also the parking fee was very high. Some city lots were less expensive. Overall it was a very good stay.
July 11, 2012
Rated 5 out of 5 by Ray77 Outstanding
My wife and I came for a meeting, and the hotel was exceptional, from the gorgeous view to the comfortable room to the lobster tacos served in the Irish pub to the lovely pool and exercise facilities to the late check-out. Absolutely wonderful, and some excellent restaurants nearby as well.
November 7, 2012
Rated 5 out of 5 by KKFunnyMan GREAT PLACE
The staff was wonderful and the food was excellent. I totally enjoyed myself. My only comment is that I wish it had more of a neighborhood to walk around and other retsaurants without having to walk 15 - 20 minutes away.
April 25, 2014
Rated 5 out of 5 by Monique26 Great stay
Not only the conference facilities were great, the hotel atmosphere and service was beyond expectations. The temperature was pleasant, the room was comfortable and I enjoyed the food and beverages.
May 5, 2014
Rated 5 out of 5 by Linda1 Great Time!
This is our 2nd stay at the Westin in Boston on Summer Street and one of the guest services that we took advantage of was the New Balance workout gear that my daughter was able to use and go to the gym for only $5.00. It was a great idea and all the gear including sneakers was brand new.
November 26, 2012
Rated 5 out of 5 by SallyG Great Hotel with a Harbor and City View
This was our first visit to the Westin Waterfront....and definitely not our last..The property is beautiful..the wait staff is great...we had a nice room on the 15th floor with the amazing view of the Boston Skyline...comfortable beds and a great double showerhead...Cant wait to go back
November 28, 2012
Rated 5 out of 5 by MM617 Boston's First Night
Well there were many party goers on our floor, to be expected on New Year's Eve, some were just too loud.
Last minute I asked for strawberries to be delivered to my room, we were out enjoying the festivities, the concierge took care of the order, went the extra mile, and I thank her!
January 19, 2012
Rated 5 out of 5 by delsberg Great hotel and wonderful staff
My wife and I were visiting from Chicago for the weekend and had a great experience. The staff was overly friendly and when our flight was delayed Sunday afternoon, they allowed us to hang out in one of the rooms free of charge so we didn't have to wait in the lobby. We will be back!
September 3, 2013