Rated 4 out of 5 by cat1217 platinum
no platinum upgrade
location of room was horrible
front desk clerk not at all helpful .
according to website day of arrival there were better rooms available but according to desk clerk not for us!
June 10, 2014
Rated 3 out of 5 by Denise116 Room was never cleaned
Love the hotel and location but we left our room at 11:00am Saturday morning and didn't return until 6:00pm when we discovered that our room had never been cleaned. Not sure how it got missed.
June 25, 2014
Rated 5 out of 5 by miawine great hotel and staff
This hotel is in a great location close to downtown Napa. The rooms are spacious and clean; furthermore, the Heavenly beds and pillows are wonderful. The staff and concierge were extremely helpful and friendly.
November 13, 2012
Rated 4 out of 5 by SPGplatinumplayer Good hotel, but could become great
Beautiful and well done hotel, but food service really poor and kind of ruined the experience. Also, some kind of automatic control on room air conditioning did not allow the room to get coller than 75 degrees.
May 4, 2013
Rated 5 out of 5 by santri1969 Very central and modern Napa property
Stayed at the Westin Napa - got upgraded to a 2 bedroom suite courtesy my ambassador, great helpful staff, gym and very central to downtown Napa. Really liked it and we will be back - highly recommended.
September 27, 2013
Rated 5 out of 5 by Bernard309 Great Stay!
Staff greeted us at entry everytime with a positive attitude, clean room with great turndown service. Everyone did a great job of making it an "experience" that was positive and special, thank you!
April 24, 2014
Rated 5 out of 5 by Salw62 Location and setting of this hotel is fabulous
I was attending an offsite business meeting that was held at this hotel and the amenities were wonderful and atmosphere made it seem like it was not for business.
July 21, 2014
Rated 4 out of 5 by FBERKNM Good for SPG members staying in the area.
The facility has some level of local flaire. For SPG members it is a good option for Napa. The service was reasonable and the facilities were good as well. Nothing outstanding, but nothing bad either.
February 6, 2012
Rated 5 out of 5 by Lisa1120 Wonderful
Great service - from the welcoming valet, front desk staff and every interaction daily. In fact everything was simply lovely - the room was spacious and well appointed, property was beautiful, etc.
March 25, 2014
Rated 5 out of 5 by Cathe52 The best location in wine country
We love this hotel, great bed, great shower..great space, especially in the 1 bedroom, 2 bath suite! The breakfast menu needs work..and the lobby is too cold and too loud, some soft surfaces please!
September 16, 2013
Rated 5 out of 5 by DWMitzi Great Hotel for Napa Valley
Here for the JazzGetaway 2014. Great Location, great hotel! Only thing lacking is a sundries gift shop. Would love to see this addition to the Verasa. Already booked for 2015!
June 23, 2014
Rated 5 out of 5 by Danny27 Great Napa stay
Had a wonderful stay. Within walking distance to market and downtown area. Great car service (maybe extend hours to 11pm). A little noisy on street side. Staff was extremely friendly and helpful.
March 31, 2013
Rated 5 out of 5 by LyndieLou Wonderful vacation resort
Lovely. Room was beautiful, comfortable & quiet. Staff are excellent. Food was excellent. We had a fabulous time and will come back.
August 8, 2014
Rated 4 out of 5 by JMCBUG Checking IN
Check in was a nightmare. Locked out of our rooms too frequently. Overstressed front desk staff. Not too friendly. Valets were great and helpful. There are more friendly places to stay in Napa.
November 21, 2012
Rated 5 out of 5 by Scott58 Hotel Experience
Staff was outstanding in meeting our needs and offering infromation on the area and activities we wanted to do.
They all presented a great can-do attitude and wanted to interact with us.
May 1, 2014
Rated 4 out of 5 by MrLucky Nice stay
We booked this blind and really enjoyed the room. Workout area is great.
Nice feel all over the hotel.
August 20, 2014
Rated 3 out of 5 by Goodshepherd121 So So
Good food...good caring staff...poor business center...upgraded room not worth the walk from elevator...but very quiet....not good value...much too expensive for midweek room out of season.
December 2, 2012
Rated 5 out of 5 by Napa5 Napa5
The hotel manager was fantastic meeting all at the door in the morning and afternoon. His (don's) ability to make all guests feel appreciated was a nice touch.
July 5, 2014
Rated 4 out of 5 by rvernon23 Very nice hotel
Very closer proximity to downtown Napa and concierge was great. However I NEVER received my wake-up call for a conference I was attending and was late for everything in the morning.
April 19, 2014
Rated 5 out of 5 by 1theking1 great place
very happy with the surprise room upgrade when i checked in. The location couldnt be better. the staff was excellent. I Plan on staying there again
July 1, 2014
Rated 5 out of 5 by Deb701 Staying in Napa
We have stayed at this hotel for the last two years (our Anniversary) and it gone above and beyond meeting our expectations. Beautiful hotel, with good service, and an excellent staff.
October 24, 2012
Rated 4 out of 5 by Jazzhou Spacious suite-room for family
The suite is spacious and well arranged. The two-bedroom suite has three full baths, which is truly a luxury. A comfortable place to wind down in Napa Valley with family and friends.
February 18, 2013
Rated 4 out of 5 by starskittles A wonderful get away
Staff was exceptionally friendly. Pool was nice, could have been a bit bigger or have umbrella's for the heat. Clean room.
August 4, 2014
Rated 5 out of 5 by KaTe2 Very Enjoyable
Great hotel. Excellent staff. The staff was on top of everything. The food was wonderful, in fact we'd return just to have the "chopped market salad" again. Can we have the recipe?
June 11, 2012
Rated 3 out of 5 by KMensah For calm and relaxing stay
This is our second end-of-year and new-year celebration at the Westin Verasa. The hotel is convenient for family reunion and relaxation.
You don't want to miss dining at La Toque!
January 3, 2014
Rated 4 out of 5 by silveradoshb The hotel is very nice but lacks behind in service
I have stayed at this hotel before and it is spacious with good amenities. Service is somewhat attentive but is not up to the standards set by their comptetitors in Napa Valley.
December 5, 2012
Rated 3 out of 5 by BWWww not good value
Room rates too high for what you get. Not a good value. 've stayed there 3 times. Probably won't stay there again
August 4, 2014
Rated 5 out of 5 by drlamarca Fantastic
What more could ask for? This place is just heaven. Every detail was attended to in every imaginable way. I cannot give this place enough praise. Simply a wonderful hideaway!
September 2, 2012
Rated 5 out of 5 by Darien28 This hotel has excellent amenities
The amenities, facilities and ambience of this hotel are top-rated. Staff members are helpful. The location is convenient. I highly recommend to anyone coming to visit Napa.
March 16, 2013
Rated 5 out of 5 by Kathy7 Best place to stay!
This was our third time staying at the Westin Verasa in Napa California. We will definitely come back.
It is a real treat to stay here. The customer service is exceptional!
August 11, 2013