Rated 5 out of 5 by 1Deb This hotel has great staff, good food, and great beach.
The staff are extremely nice and helpful. The safe was not working correctly and the service man came timely and the front desk called to confirm that the service man did come assist me. The breakfast buffet was great since they had a low fat option of grilled fish, miso soup, and fresh fruit. The beach was just beautiful and with the mountain back drops, it was relaxing and fun. Will come back again!
June 25, 2014
Rated 4 out of 5 by EMTJET Love this place but needs some updating
We always love staying at the Westin when in Maui. The staff is always nice and helpful and we absolutely love the Heavenly bed, but the hotel is looking a little withered and needs some updating. The workout room was fantastic and available 24 hours which is great if you are up really early. The food menu at the Relish Burger Bistro needs help. We did go to other hotels for breakfast as they had a better selection for the price. I still would recommend this place but you should keep this in mind.
September 9, 2013
Rated 4 out of 5 by Manju Westin Maui
The resort was very nice. My wife and I went there for our honeymoon. We have a friend that works for Starwood hotels and got us a great deal. Room 254 has a view of a roof :-( if that is the room they give you ask for a different one. After they moved us to a better room it was great. The grounds are beautiful, they have everything you need right there. The only problems we had was the dust in the room and the food. Each day I could leave my iPad face up and go have breakfast. When I got back to the room there was a layer of dust on the screen. Not a huge deal but it bugged me.
For the most part the food at the resort is BLAND! We eat at nice restaurants a lot and the food just didn't have any flavor. The hotel staff was nice enough to help us branch out and find some new places to eat.
August 14, 2012
Rated 4 out of 5 by Finfun Nice family vacation
Overall the location, amenities and activities available at the Westin were great. I would return in the future. My only concern, which was addressed, was that we initially were placed in a room by a elevator and that was addressed with a room change. The business amenities were lacking so don't expect much from that option.
July 11, 2014
Rated 4 out of 5 by Emily27 Too bad about the smoke
We were thrilled to be upgraded to a beautiful ocean view room, but we were unable to fully enjoy it due to our neighbors' cigarette and cigar smoke. The Westin is a non-smoking property, and the staff sent security with cameras to try to locate the smoker(s). Unfortunately, the smoking continued throughout our stay - each time we'd open the doors to the balcony, their smoke would come in our room, making it hard to breathe. It might be good to add some signage to the elevators alerting guests of the non-smoking policy and possible fines, since it was so difficult to enforce. Everything else about our stay was really wonderful (I especially enjoyed the new healthier choices in the restaurants and the new yoga studio) -- but not being able to have clean air in our room hurt the experience.
January 29, 2013
Rated 5 out of 5 by surferbroome Get the Ocean View!
We initially were slotted in a mountain view room, which did have mountains but only after looking over a parking lot...Our reservations were through a Collegiate tour agency with the understanding that we would need to upgrade after arriving.
The staff was helpful in effecting an upgrade to Ocean View and the difference was phenomenal...We had a great stay and found the location and staff wonderful...but we would not have been pleased had we looked out over a parking lot for the entire time...
January 6, 2013
Rated 5 out of 5 by Hestia If unhappy say so, the staff are wonderful at putting it right!
On initial check in I was given a room that I considered sub standard and was told by the receptionist that nothing else was available. I was disappointed and voiced my feelings later to Lori on reception she was very accommodating and moved me to a much better rooom on a higher floor. As a Starwood Gold member I wanted a late check out and again when I first checked in I was told this may not be available however on the day of check out Brandy on reception was exceptional with her service and although the room I was occupying was booked she moved me to another room so that I could have the late check out. With the exception of my inital check in all staff were very good and did everything to make my stay with you one that I would wish to repeat. My heartfelt thanks to your wonderful staff.
November 11, 2012
Rated 5 out of 5 by CK56 Fantastic! One could enjoy Maui and never leave the Westin!
Up at dawn for beach meditation with a cacophony chorus of bird songs in the banyans, "Norman" the black swan serenely floating over koi in waterfall of open lobby; friendly helpful staff at every turn, from daybreak into the wee hours. I Sent a coconut postcard to my Mom. The true feeling of Aloha emanates from the Westin. Mahalo to you all~ I will stay here again. Warm Regards, C. K. jacksonville, FL (Of course we did drive to Hana and go whale watching and snorkel--but the Westin was Grand!)
January 1, 2013
Rated 4 out of 5 by hawaii22 too many people at pool
we paid $39 resort fee everyday to enjoy the pool but no one check the wrist band at the pool. i see lots of people are not hotel guess using the pool without paying resort fee.
July 24, 2014
Rated 3 out of 5 by fromWailuku Disappointed based on previous stays
As a kama'aina we have stayed at the Westin in Kaanapali several times and always enjoyed it. Our recent visit was to celebrate my husband's birthday and we were disappointed. We had a late check in and were greeted by a less than friendly woman at the front desk. In general the hotel staff (especially at the pool) lacked the aloha spirit! Also, if you are going to have an adult pool area - enforce the rules. We did enjoy eating at ONO. I have to be honest - we are very unlikely to stay again.
July 15, 2012
Rated 4 out of 5 by Rx2Relax Kick into relaxation mode!
A lovely time was had at the Westin in Maui, HI! The grand entrance into the hotel is just that-- Grand! The Westin has the BEST bed & pillows. The beach was gorgeous, the adult pool was relaxing and well maintained. The only downfall were young kids in the hot tub for long periods of time which didn't make me want to use it. Overall, lovely & relaxing!
July 5, 2014
Rated 4 out of 5 by CoconutMaiTaiDenise The staff is what makes this hotel so great
I've stayed at the Maui Westin Resort many times and I keep coming back because the staff is so great - specifically Brent, Jose and Guy at the Relish Bistro Bar or as I still call it, Ono's Bar & Grill. Brent, Jose and Guy are top notch, first class, the best at what they do - which is to make guests feel welcome and comfortable; they're just like old friends!! Also on this most recent stay I was very impressed with the person who helped me when I checked in.
May 14, 2014
Rated 1 out of 5 by Clifford21 Cleanliness is always a matter
First of all, there was no bottled water in the room on the day of arrival (we were told that we would have 2).
Secondly, I have saw / killed 6 bugs in 2 days.
None of the windows is being opened during the entire stay.
I don't know how the bugs can get in, but it seems room service didn't do any good job to clean my room.
I am extremely disappointed with the cleanliness of the room. For the price that I paid, I would expect it is, at least, a bug free, environment.
May 4, 2014
Rated 5 out of 5 by Michael Aloha Spirit at Westin
We had the pleasure of staying at the Westin Maui resort and Spa for 2 weeks, beginning the end of Jan 2013, through the first week of February. Although this is high season and the resort was very full, it never felt "full" or crowded in any way. Staff were always more than pleasant, accommodating, and wonderful in every aspect. I particularly enjoyed their name tags which listed their "passion". It gave us a little insight into who they are, and started conversation many times. It was a way for the hotel to personalize them which I believe makes for happy staff. Loved the grounds of this resort, the 5 pools, which were never crowded, the amenities, the shuttle, everything about it. We woud love to return in the future, and Maui has definitely made an impact on us. Mahalo, to all at this hotel.
February 22, 2013
Rated 5 out of 5 by Cass A Beautiful September in Maui!
The Westin Maui at Kaanapali is wonderfully located on the west (sunny) side of Maui. The views and grounds and pools are spectacular. They have added some cabanas although there should be more available. Staff particularly at Front Desk and Concierge (Matthew) are very helpful - couldn't be more service-oriented. Only one negative - the Tropica Restaurant is really substandard - poor slow service and very mediocre food. The food at breakfast in the other restaurant, Relish, is excellent.
September 30, 2013
Rated 1 out of 5 by Unhappy24 This hotel has broken features
We waited over an hour to get a room that was supposed to be ready after check in time. The room was not a luxury ocean view that was specified on our Delta booking package. The Air Conditioner did not work, No mat in the bath tub which made it slick, about fell twice. No cords on the phone next to the bed. Furniture had stain marks all over the fabric. We were moved to another room, it was not much better.
June 17, 2014
Rated 5 out of 5 by Suzy65 early Dec 2012
this is a very nice facility and the staff we friendly and courteous. the huge complaint I have is the parking stalls are so small that even with the compact car we rented we often could not fit in with even one door opening. I felt sorry for all the people who rented the 2 door convertible Mustangs, there is no way they could open the doors. we also felt gouged on the pool drinks at over $10 for a plastic cup - $7 or $8 is more reasonable and the waiters would certainly get bigger tips.
December 6, 2012
Rated 5 out of 5 by Manny60 This resort is awesome
This resort has very comfortable rooms, 5 brilliant pools, beautiful landscaping, some live fish and birds. The surrounding are has great restaurants and the beach is also fantastic. The staff are very friendly and the services are outstanding.
July 17, 2014
Rated 5 out of 5 by lrt1 wonderful Staff, Facility and location
I arrived at the hotel and discovered that I had the wrong dates on my reservation (this after Hawaiian Air lost my golf clubs). It had not been a good day. However, Dawn at the front desk was terrific. She fixed my reservation, found me a room and I had a wonderful stay. I would come back to this property any time I could (and I got my clubs back too).
June 30, 2014
Rated 4 out of 5 by Renoxy Comfort and Courtious Staff.
The Staff was very helpful and courteous. The room was comfortable and clean. The daily service was professional in all aspects of their work. However, there is one thing that needs attention, it would be to adjust / repair the elevators which are extremely noisy and would periodically interrupt our sleep.
July 8, 2014
Rated 5 out of 5 by scottscottscott family vacation
We had a great family vacation...everything about the resort was top notch and it's in a beautiful location right on Ka'anapli Beach...hard to beat!!
July 22, 2014
Rated 3 out of 5 by Tc6846 The rooms need renovated
The hotel in general is nice but not as nice as the price would let you to believe. Our room was in need of a renovation. The balcony was peeling paint and rust everywhere. And the rooms are very small. The staff is fairly nice. We were there for a work convention and the bartenders did not acknowledge us. My husband Waite for 15 minutes for someone to take our drink order and finally decided he didn't want to order from them anymore. The pool side waitress was very nice though...
January 7, 2013
Rated 4 out of 5 by ted29 Beautiful grounds, friendly staff
The Westin Resort & Spa was a truly relaxing experience. My wife and I celebrated our 49th wedding anniversary on this trip and couldn't have picked a better location. Only problem encountered was finding out on check-in that the room we reserved months in advance was unavailable. We were "upgraded" to the BeachTower, if a room right next to an elevator shaft is an upgrade. We went back down to the desk and were moved to a different room not as nice but comfortable.
April 8, 2014
Rated 5 out of 5 by Mack2014 A great spot for a vacation in Hawaii
We have stayed at the Westin Maui two times for family vacations and absolutely love it. The staff is awesome and the facility is well maintained. Also a great location on the Kaanapali beach with Whalers Village shops right next door and a lot of beach activities right on the beach in front of the Westin.
July 6, 2014
Rated 4 out of 5 by InternationalFlyer Nice hotel for a vacation - missed on making it special
This hotel overall was great. Rooms are nice and clean. Views are wonderful. Small issues with the room were taken care of immediately. Pools are wonderful and pool staff very attentive.
Front desk staff was fine but not exceptional. Also disappointed that even though we let them know in advance we were there for our wedding there was no recognition of the fact. Shopping next door at the whaler's village is very convienent and the complimentary shuttle to Lahaina was super.
December 24, 2013
Rated 5 out of 5 by Mauitime Great Hotel!!!
This was our tenth year in a row to this hotel. It is an amazing property with a great location. The pool area is probably the best on the island. The room was very comforable; the view from the room was great. The staff were nice and the service was very good; we had a few non standard requests which were accomodated without issue. There are two things that could use some attention. 1) internet was not consistent (it would work for hours, then drop out/this happened at least once per day); I made a call to the internet desk and they suggested "keep trying, it will come back on". 2) the breakfast buffet was not up to typical Westin standard; fruit was very good as usual, but the hot food seemed a bit off. These two items were not of great inconvenience and we will definitely return to the Westin Maui. Mahalo!
June 30, 2012
Rated 4 out of 5 by wbauer20 good location
The location and beach are good
July 26, 2014
Rated 4 out of 5 by Lauranlauren What a wonderful rest!
We've stayed at Westin Kaanapali several times over the past ten years ... this time was our honeymoon! We paid extra for ocean facing room, and it did not disappoint. Our room overlooked sunsets, pool ... high floor, and felt very special. We rested beautifully, and had a blast. Special shout out for the complimentary champagne ... thank you! Special note: we checked out after 3 days to visit Wailea. Wish we'd just stayed at Kaanapali ... much preferred the hotel and staff.
September 19, 2012
Rated 5 out of 5 by JodynBill Better Than Ever!
We have been frequent guests at the Westin Maui Resort and Spa over the last decade, and we are very happy to see that the facility continues to be well maintained and well staffed. Its location is ideal----climate, beach access, golf, etc.---but the real value is in the remarkably welcoming staff. Bellman Will, cabana staff Henry, Kili and Ku'uipo, waitresses Alison, Lupe and Babes---all made us fell right at home. Kudos to Greg for keeping this property a piece of heaven!
December 15, 2011
Rated 1 out of 5 by weijonny30 Honeymoon paradise
We were here for our honeymoon, stayed in Luxury Suite! LOVE the room, the view, its breath taking!!! the pools are just great! perfect for adults and kids! we would come back here again without a second thought! Thank you Starwood staff for completed our honeymoon!
July 10, 2014