Rated 4 out of 5 by bonnieb2000 Beautiful Location
The hotel was beautiful. However, each time I approached the front desk there was a wait. Housekeeping was inconsistent. Some days we received extra towels and coffee for our party of three, other days we did not. The Ocean tower where our room was located was a little noisy for the early AM deliveries for the restaurants. Finally, the hotel is being renovated..this was never mentioned, not a check-in or when we reserved. Jack hammers at the pool=not relaxing.
August 29, 2013
Rated 5 out of 5 Right in the middle of paradise
The Westin Resort is right in the middle of paradise. Wonderful ocean views from the rooms and the pool area. You can't miss the beautiful sunsets each evening. Hotel is a walk away from great restaurants and shopping. Service at the hotel was all around excellent. Staff were very hospitable/accommodating. The only negative was the rooms - they were very clean and comfortable, but a bit dated. Especially they bathroom. The accommodations could use an upgrade.
August 20, 2013
Rated 5 out of 5 by YandS Great service
This hotel was not only beautiful but offered excellent service!
March 17, 2014
Rated 5 out of 5 by Scott1 Grand Resort- Must Stay!
The Maui Westin Spa and Resort was an awesome experience. We stayed Feb 25 thru Mar 2nd 2013. We stayed there celebrating our 25th wedding anniversary. The staff was wonderful, from check in, room service, daily service, support staff and check out! The beds and room were so comfortable. The view was awesome. We wanted a relaxing and activity thrilled experience and we got it! The island of Maui is so beautiful and the Westin made it that much more enjoyable.
March 10, 2013
Rated 5 out of 5 by Puanani Awesome!
I live on Maui, but we had a little staycation due to the Tilapia Tournament. The location was optimal, it saved me a few hours of sleep on the commute from home AND I didn't need to worry about parking since we only had to walk over with our stuff.
All of the staff from front desk to valet were friendly and helpful. We all enjoyed the slides and pool (we had a hard time dragging our son out to head back home).
We're already planning our trip for next year.
September 6, 2012
Rated 3 out of 5 by MartinandMarie Evidence of "Deferred Maintenance" Abounds
The ocean front setting couldn't be better with direct beach access. That is the good news. The not so good news is- had to change rooms due to a mildew/mold smell in the first room and this was after spending almost an hour at front desk to try and secure a good room. Next came the not so hot- hot tub experience. The only jacuzzi on property is an above ground, small, lukewarm hot tub that is almost impossible to get into if you older than 25 (it's a treacherous climb in). For a "resort and spa" the spa (which I had two services for me and my fiance) was more like the local YMCA with the tiniest dressing area and whirlpool in a dark corner (oh and it had visible mold and soap scum in it). I'm sorry Westin but the only reason I can give you three stars is for the location and the rest of the issues were avoidable on your part.
November 16, 2012
Rated 4 out of 5 by Pammy4 This hotel had amazing views of the ocean and sunsets
We enjoyed our stay at the Westin Maui. The service was excellent except for when when we first got to the hotel. We waited awhile for someone to take our car and there was no one to take our luggage (so we took it up ourselves) not a good first impression. Room was ready when we arrived though so no waiting for that. Concierge was very helpful and informative. Many pools but only one hot jacuzzi. One in grotto but was disappointed to find it wasn't heated.
July 30, 2013
Rated 5 out of 5 by Steve52 Great Place to Stay!
Third time for us to stay at Westin Maui on Kaanapali Beach. Have stayed at other properties as well, but we are always treated so well by the Westin staff and love the location. Close to nearby Whalers Village and restaurants. Awesome pool area. Great beach spot. Love being there in March to whale watch right from the beach. Great landscaping...beautiful property. Staff at the front desk went out of their way to accommodate our requests. First class hotel!
March 18, 2013
Rated 3 out of 5 by manx07 **** Major Construction****Noise
We have stayed many times at this Hotel,Upon arrival, found out the main building was being renovated.
We were put in the other tower,but when your out at the pool all day listening to drilling and hammering.
Its great that they are renovating, they just should have notified us .We had made our reservations a few months prior.
When i spoke with SPG they said they had only known for a month.Well they also could have notified us.
We will stay there again.
September 20, 2013
Rated 4 out of 5 by Jenlou Beautiful hotel needing room renovation
One of the most beautiful lobbies and grounds we've ever seen........and so glad to be told a $64m renovation is starting. The room view of palm trees/waterfalls/ocean was spectacular. But the room itself looked like that of an ordinary motel room. We had to call maintenance twice - the screen door would not open and the toilet seat was broken and falling off! Needs painting. Furniture scuffed. Rust stains on tub drain - must have been there since the 70s
May 19, 2013
Rated 4 out of 5 by Tamar22 This hotel
Overall I enjoyed my one night stay, relaxing by the pool having, well made drinks; that was all very enjoyable. My room on the other hand was not so amazing. The room had a horrible mildew smell that was overwhelming, and when we turned on our faucet the water was brown. The beds were not the most comfortable either, the sheets and blankets felt like paper. I feel that for how much I payed and how nice this resort is, I deserved better accommodations.
September 26, 2012
Rated 4 out of 5 by lisakk had a great time
We just spend 7 nights here and had wonderful time. Only recommendation would be that you need to get a hot tub for families. I would also love it if there was a bar with music in the evenings. Thanks for a wonderful stay!
March 4, 2014
Rated 1 out of 5 by Brian96707 Not impressed
Very disappointed in our stay there this time. We were there 6 years ago and enjoyed it and thought we'd try it again, even though we enjoy other places on Maui.
We won't be coming back. Your hotel needs to be maintained properly and it's not. Torn rugs in the hallways and rooms we not appealing and could cause injury.
February 17, 2014
Rated 5 out of 5 by Patel24 Excellent Proprety
My Family and I aboslutely loved this facility. The views of the Ocean from our room and the facility were the best; and we could hear the calming sounds of nature all day long; Ocean, Waterfalls, birds in the morning.
The Breakfast buffet and selection every morning was awsome; tons to select from - hot and cold.
The facility had wonderful pools, waterfalls, and slides; my daughter loved seeing all the fish in the ponds, flamingoes, parots, birds ...
October 9, 2012
Rated 4 out of 5 by Shirley73 Great relaxing hotel
The atmosphere is relaxed and enjoyable. The employees are happy to accommodate you. The location is superb. Good food, shopping and ambiance, who would wat for more.
March 8, 2014
Rated 2 out of 5 by Andy Pay full rate to stay on a construction site
Checked at 11pm Friday night: one staff member, eight guests = 23 minutes
Woken up by construction elevator outside my window, power tools and sledge hammers hitting the concrete slab above my head = lack of sleep and rest (I took video on my phone of the noise ... It's crazy)
Requested a power adaptor = concierge sat and pointed me to the long queue at reception; security said they'd send one to my room (it never came); and express dial operator (rang out once) advised me to buy one from the lobby shop
I requested express laundry = no such thing
I spilt my drink in the bar by the pool = the waiters watches me mop it up with napkins
Great proximity to the beach: granted. But totally not fair to have to pay full rate and get two nights of thumping right above my bed.
Certainly didn't live up to the Westin brand pillars I am used to.
March 3, 2013
Rated 3 out of 5 by BlakeB Disappointed
We had to put up with the sound of power tools drilling into walls and hammering from 8:00am through 5pm. The construction was obnoxious, I doubt I will give your hotel a bother opportunity. There was no relief from the loud noise, we came along way for a restful trip and had to cut our stay short do to your construction zone located a floor or two above our room. There was no warning or discount provided to us for this huge inconvenience. Thanks
July 21, 2013
Rated 4 out of 5 by Maui123 Location sells the place....
Seems like the facility has undergone several changes and improvements for the better, the staff friendliness factor is average, the location just cannot be beat though....we have come to Maui for the last 8 years for the holidays and stayed to the Westin for 7 of those years.... I was a bit disappointed this year (2012) as the they wanted to charge me for a cancelled umbrella charge of $37 after I dropped more than $8K on room/food for 10+ days.
January 5, 2013
Rated 4 out of 5 by JBmaui100 Under construction
Wait until they finish construction unless you don't mind being woken up at 6-6:30am by the sound of construction overhead. We were not warned that this would be going on.
Other than that, this is a very fine hotel in a great location. The service staff was top notch and friendly.
They tout their "Heavenly Beds" but they were too soft for our comfort. Combined with the construction, we just didn't get the rest we expected to get being in Maui.
August 21, 2013
Rated 4 out of 5 by Rock55 Great location
This resort has an awesome pool on a great location right next to the beach, only wish pool temps were a little warmer. Very close by is Whaler's Village for shopping and dining. Location was also good for observing several whales from our balcony. Staff was very efficient and friendly. Our only concerns were with the self parking spots, very few and very narrow, and the resort fees with our SPG reservation. Overall, we had a very nice stay.
February 18, 2013
Rated 3 out of 5 by RDMWorldTravel Kinda Happy
The staff at the hotel were great no complaints! The exterior is showing a lot of wear. Lots of Rust visible from balcony, even the floor is peeling off. my only bad contact was over the phone with the front desk. I had requested connecting room and was told to contact front desk and it all started ok but it seemed that the front desk staff did not want to speak with me. I was told connecting room would be available but needed to contact the hotel directly. After speaking with front desk for about 1 minute it went a pleasant tone of voice to condescending. to the point that if I wanted connecting room I would need to pay an additional $100 per night. Really? all of sudden there weren't anymore connecting rooms when I thought that was unfair. Strange since the the entire staff in person were very hospitable. Would I go back? I'll think about it.
August 28, 2012
Rated 4 out of 5 by DJTrauma This Hotel had great staff
The staff was extra helpful upon checkin. He ran down all the important things to know about the property.
Dawn Jacinto was especially help when i was having issues scanning and emailing some document for work. The Property is amazing. i think the food is a little over priced but all in all i had great time
February 14, 2014
Rated 4 out of 5 by Lisa1590 This hotel is looking tired
One of our "heavenly beds" was anything but heavenly. We asked for a new mattress and found plywood delivered to our room for us to put under the mattress for support. The carpet was stained, the lanai furniture cracked. The common areas of the hotel were looking a little grubby in some areas. However, the Christmas buffet was wonderful and the pool was exceptionally clean. I would recommend this hotel because of the location and the pool.
January 8, 2013
Rated 4 out of 5 by VictorJoe71 Be careful with check-in!
I am a long-time fan of the Westin around the world, including getting married in one. I had high expectations for this facility, as we had walked through the grounds on previous Maui trips. The room was brand newly renovated. While it was very nice, it was a bit squishy. Needless to say the view, the grounds and the facility was fabulous.
My only complaint was at check-in. Check-in is supposed to be at 3pm. I tried to check in early at 2pm, but was told my room wasn't ready, and they would call. I left the resort, but returned at 3pm thinking they probably forgot to call. After standing in a line for 20 minutes with other anxious travelers, I was told again that my room wasn't ready, and that they would call me. I objected saying we rented the room from 3pm to 12pm, and that it should be ready. I was told numerous things, e.g., it was busy, it was spring break, there was a big group, it was Sunday etc. I was told that the room was being prepared and we would be called. These sounded like a bunch of excuses. All these things would have been known by the hotel and accounted for with staffing.
At 4pm my wife stood in line again and was eventually told, no, not ready yet, but there is a 1 bed and pull out couch room available. We have two small children, so this wouldn't work. She again was told our room wasn't ready (this after the fellow 40 min. before had told me they were just cleaning the room).
At 4:20 I was getting annoyed. I got in line again, but was approached by an intern of the Hotel, who pull me aside and was somehow able to give me a room on the spot. While this was obviously appreciated, it was inexplicable too.
In the end there were no apologies or acknowledgements made. During out 90min stay in the lobby we saw countless other travelers equally frustrated with the same problem. It was not a good day for the desk staff.
The thing with the Westin and with Maui is every minute is precious. We paid for 21 hours the first day, but only had it for 19.5. While we were given towel cards, all of our belongs were pack in our suitcases, and just having traveled we just want to settle in. Instead we sat there hot and frustrated.
March 28, 2014
Rated 3 out of 5 by JA42 This hotel needs updating
This hotel had a handful of great features including a great pool area, easy access to the beach, an inviting lobby, and easy parking. However, the rooms definitely need updating. While the beds were very comfortable and the TV was pretty new the rest of the room was dated, the sliding doors to access the safe would not properly open/close, the ironing board was strangely stored in the bathroom and there were stains on the bathroom wall.
September 11, 2012
Rated 4 out of 5 by JOSEZAPATA Hotel room is worn out
The hotel room needs a renovation
March 13, 2014
Rated 4 out of 5 by TheStig Wonderful time
I took my 76 year old mom there for our first time to Hawaii. We really liked the hotel, the pool area, the location, the beach and the clean water. We had good luck with the weather - or perhaps it's just like that - so it was a very enjoyable trip. The staff was very nice so Service was good. Any missing items were adressed with good care. The hotel is due for a refresh and I learned it's coming soon - but the room was generally fine.
December 12, 2011
Rated 3 out of 5 by Dayna2 The hotel has great amenities
We were very disappointed to find the Hotel un construction during our visit. The noise level was so loud we could not even be in the room. On the 4th day i finally could take the noise any longer and complained. They did move us to the other tower after I instead that they do the right thing and we were much happier in the new tower.
Part of the resort fee includes 2 bottles of Water per day we never got our water delivered to our room except when we complained to the front desk, they would then send up the 2 bottles.
We have stayed at the Ocean Villas and were very pleased there but this was not a good experience
To sum it up it would have been nice if they would have posted that they were going to be under construction during our stay. We would have chosen another Hotel to stay at. For the service and overall experience I would not stay there again
September 15, 2013
Rated 3 out of 5 by Bill23 Hotel need to be updated
Rooms are extremely small and shower and bathrooms dirty, with bad tile and mold. Asked for upgrade but never heard back from staff. Only one resturant on properly with service that took very long to get drinks and food. Pool was not adequatly to get drinks and food and it was very difficult to locate someone to get an order in. Spent over $500 dollars in the spa only to find out the hot tub did not work and was not offered a discount.
February 17, 2013
Rated 4 out of 5 by Todd66 Great location, wonderful pool and beach
I'm a huge fan of the Starwood properties, and the Westin Maui is very nice. Certain parts of the rooms and hallways need updating (esp. carpet in halls), and the bedding (sheets & duvet) seemed past their prime. Service at the Starbucks coffee was very slow. But other than this, we enjoyed it there very much. The spa was a highlight! I will be back!
January 30, 2014