Rated 5 out of 5 by Marwank Thank you Paul
Great hotel best location.
Service was excellent. From the moment we stepped in until the time we checked out, we felt welcomed and the service was warm and inviting. Special thanks to manager Paul Gausi for his excellent service
November 13, 2013
Rated 5 out of 5 by BaileyJ Hotel is beautiful
I will definitely return, excellent customer service. Pool was beautiful and beach access was right off the pool area. Fresh lei upon arrival was soooo special!
December 21, 2013
Rated 4 out of 5 by dingai93 Tiny ants
There are so many tiny ants.
I wanted to change the room, but I was not sure that there are no ants in other rooms. I had to clean and care the trash everyday.
And there was no balcony. It was uncomfortable. Except thoes, the hotel was good. Very classic and gorgeous.
August 2, 2012
Rated 5 out of 5 by sjm67 First stay was amazing!
This hotel was amazing - upgraded to a fabulous ocean view suite with two balconies. The view was breathtaking!
The front desk clerk, Mr. Amas, went above and beyond to make our stay outstanding. He was attentive and very helpful to all our questions.
January 31, 2013
Rated 5 out of 5 by moananna magic moana
I loved this place so much. The beach is right there, and daily my daughter and I rented inner tubes and floated out toward Diamond Head. The ocean side bar offered wonderful drinks and snacks and, as advertised, the beds are 'heavenly.' I will definitely come back!
November 28, 2012
Rated 3 out of 5 by Traveler99 some improvement needed
-- toilet was unclean - was fixed
-- blankets were dirty - was fixed
-- asked months ahead for suite upgrade with vouchers, but didn't get one - only regular room
-- even with Platinum status, king-size in profile, and multiple calls ahead didn't get king-size room
March 22, 2013
Rated 5 out of 5 by MMC63 Great atmosphere
Chose this hotel based on it's historic nature & were not disappointed. Wonderful old time atmosphere throughout the original building. The Beach Bar and other areas had great atmosphere as well, it really made it a special trip.
Staff were very friendly & helpful.
April 4, 2013
Rated 1 out of 5 by Jerry64 Hospitality Suite Offered
Although I requested a late check out due to a late afternoon flight I was quoted a $50.00 charge until 2:00 pm; however, I room was offered to shower and change which was an acceptable alternative. Restaurant offered great food and server was prompt and efficient.
April 2, 2013
Rated 3 out of 5 by pikin Great location
Great location and public areas are fantastic but other than that, just average! Restaurants are very expensive - cheaper and better options are a few hundred yards away. Room was tiny and very noisy; shutters left the room very light at night. Not great al all
August 1, 2013
Rated 5 out of 5 by SPG4Ever Best SPG property in Oahu
Moana has always been one of my favorite hotels in Hawaii. The staffs are friendly, great location, ocean view room has awesome view, the pool is right next to the beach. And the breakfast is so good! Highly recommended for all first time or frequent SPG members!
December 29, 2011
Rated 4 out of 5 by Jerry2013 Love the Moana
One of the reasons we stay at the Moana is due to the execellent Staff. Especially Chris at the Beach Bar and Nancy in food services. I just wish Roxanne and staff had not lost my records so I would recieve better benefits
October 28, 2013
Rated 4 out of 5 by Anna4160 Perfect location !!
This was a beautiful hotel. Not only did I love the historic significance of the hotel, but the accomodations and dining were amazing. Above all, you can`t beat the location. Right on the beach and center to all Waikiki has to offer. Definitely would stay again.
July 30, 2012
Rated 5 out of 5 by JDLC Love the Moana
I come to Oahu for work. The staff always make me feel like I am in my second home at the Moana. Especially the guys at the Beach House Bar. I usually am eating by myself and their courteous and friendly service always has me coming back for dinner every night.
February 16, 2013
Rated 1 out of 5 by smokey preview room
We were in room 3324 priced as a deluxe ocean view room.. What we had was a view of the tree in the courtyard. To see the ocean we had to go out to the miniscle balcony and move left or right to see the water. We heard all the pool and beach noise with no view.
July 28, 2012
Rated 3 out of 5 by yw49ers Soundproofing is bad
service, ocean view is excellent
but soundproofing is bad
I can not sleep because of next room noise
I will want to stay moana surfrider next year
If you don't improve your soundproofing,
I will can't stay your hotel next year
please, improve your soundproofing
November 20, 2012
Rated 1 out of 5 by dana75 wish I had not gone back
Gave a truthful review last week of my horrendous experience but had already booked one more night this week. Cemented it for me that they have taken the eye off the game in many areas of the hotel and it is a total waste of money as the mangers are no better.
March 20, 2013
Rated 5 out of 5 by guest1101 Beautiful Property but bad continental breakfast
Overall a great hotel with great staff, but we had obtained complimentary continental breakfasts as a Starwood Preferred Platinum member, but these were very subpar with unfresh fruit and mediocre service. Would have preferred full breakfast at a reduced rate.
January 3, 2013
Rated 2 out of 5 by EarPlugsNeeded Hotel Is Under Renovation
I was very dissapointed that when i made my reservation it was not disclosed that there is major renovation occuring around the pool area. The jack hammering started first thing in the morning and went on all day. I would have expected better customer service.
January 25, 2013
Rated 5 out of 5 by Bears2012 Great hotel
Excellent hotel in all aspects , especially service. I had to check out early due to a death in the family. I used my Starwood pts but instead a getting a credit , I rec'd a small charge on my credit card. Other than that - great experience at a great hotel !
August 10, 2012
Rated 5 out of 5 by MamaD Charming
Lovely hotel. Great Location, Very friendly and accomadating staff...especially pool bartenders! Wish pool was alittle bigger. Could get very crowded at times .Enjoyed our stay and if ever traveling to Honolulu again I will choose to stay at Moana Surfrider.
August 9, 2012
Rated 3 out of 5 by Shanow27 Room was too small for 2 people
Disappointing stay, room too small and situated on a floor that was very loud with staff coming and going. was disappointed to be a SPG and be put in such a room that was like a shoebox for 2 people. very disappointing experience for such an amazing hotel.
July 4, 2013
Rated 5 out of 5 by Wanderlust Staff Excellence
The staff, from all departments, was wonderful! The courtesy displayed and their professionalism was remarkable. They displayed the "Aloha Spirit" each day. Everyone we encountered during our stay far exceeded our expectations. What a wonderful experience!
May 29, 2013
Rated 4 out of 5 by DorisandBob Great location and history
This hotel is located in a perfect spot in Waikiki. The hotel is beautiful and the history is incredible. We love the rocking chairs out in front of the hotel on the porch. Looking at all the old pictures bring you back in time. Beautiful.
October 8, 2013
Rated 4 out of 5 by Vargacz Perfect vacation
Great hotel and excellent location
Stayed with friends for thanksgiving and had a great time. Staff doing a great job. I will be back soon. Perfect for relaxation as well as for adventures .
December 1, 2013
Rated 5 out of 5 by FrequentTraveler Best SPG property yet
I stay at SPG properties very frequently and have also visited the SPG Bora Bora resorts. The Moana Surfrider outperformed my expectations and the staff was phenomenal! This has been my favorite hotel to date. Thank you very much for an amazing vacation!
June 9, 2013
Rated 5 out of 5 by jgzjkiwis Great hotel in perfect position
We had always wanted to stay at this hotel and when we did it lived up to expectations. It is in a perfect position on Waikiki beach, the staff are very friendly and helpful, the history that it has all make for a wonderful place.
October 20, 2013
Rated 4 out of 5 by moxi disappoint one night
Usually like staying in the "original"
buidlings with character; but the first
night we were in the front - on the
street - so noisy - and the wind blew
the windows panes and shutters
rattled - all night - didn't sleep - we
moved to tower - much better.
March 5, 2013
Rated 4 out of 5 by Spyder Lovely historic hotel
The hotel location is perfect and the lobby itself is fabulous, and the banyan tree lanai picturesque.
That having been said the Spg recognition was very poor, but that seems to be the case at most Starwood hotels.
I would still heartily recommend it.
December 17, 2012
Rated 5 out of 5 by Amy70 A beautiful experience
We stayed 2 nights before our cruise & 1 night after. Staff very friendly & helpful at all times. Happy to extend us a few hours on our last day as our plane was not leaving till later. Just a wonderful experience, simply beautiful place to be pampered.
January 29, 2013
Rated 5 out of 5 by GML1989 Why We Keep Coming Back!
We have been staying at The Moana since 1989. We keep coming back because of the people, who we consider our Hawaiian Ohana. The hotel is magical and in the best spot on the beach! We can't wait for next year!!
November 13, 2013