Rated 5 out of 5 by Wisv Excellent when travelling with children
We toured Hawaii with two children and apart from this hotel beeing excellent in obvious area, like fantastic swimming pool, beach, location etc. I have to add the comfort around the pool where the service was excellent. Especially Charles, at the towel handout. He made this trip very special for my children, on our departure day he went out of his way to get the last whish of my children to come through. thank you charles !
January 4, 2013
Rated 4 out of 5 by TimH This hotel is getting dated but still has great amenities for kids.
The place is great for kids but the rooms are average repair and quality. We had two mediocre staff intractions. Charles was working the water slide and was rude to our kids. They did not have their wrist bands and despite me having mine he made a stink about it. The kids did not want to ride the slides after this very gruff interaction. The kids club manager was also not very friendly. Neither of our kids wanted to return.
August 27, 2012
Rated 3 out of 5 by w0r7dtraveller Average
stay was average...I've been to Maui before and this was nothing spectacular. There were ants in my room, I got 2 body wash and no shampoo, the room had trash in it; not quiet up to Westin standard. Staff was not friendly, from check in to restaurant experience. Only person that was personable and friendly was Shirley at concierge. Paint was falling off the wall, the adult jacuzzi has be out for 1 year? that's just crazy..
January 23, 2013
Rated 3 out of 5 by julmike94 Beautiful grounds/ noise issues.
The grounds are beautiful but the rooms are in need of renovation. The rooms appear worn. Avoid the rooms above the carport. The noise will keep you up. The staff was nice enough to switch us the next day. However, the plumbing on the other side of the hotel sometimes made a horrible loud noise waking me up several times. The staff ranged from excellent to indifferent. Consistency in service could help upgrade this hotel.
August 28, 2012
Rated 5 out of 5 by nycdesign Rest and Relaxation
This was the perfect resort to stay at while in Maui. The grounds are beautiful - roaming flamingos, beautiful waterfalls, and the pools! The pool deck was beyond incredible. We had a great time relaxing by all of them, and had to take just a few steps to get to the sandy beach. It was perfect. The staff were very polite, attentive and accommodating. The food was good. I would definitely return.
May 14, 2014
Rated 4 out of 5 by Renoxy Comfort and Courtious Staff.
The Staff was very helpful and courteous. The room was comfortable and clean. The daily service was professional in all aspects of their work. However, there is one thing that needs attention, it would be to adjust / repair the elevators which are extremely noisy and would periodically interrupt our sleep.
July 8, 2014
Rated 5 out of 5 by winetaster Amazing!!!
From the moment we walked in the front this hotel was amazing. With the water falls greeting us really made us feel like we were in Hawaii. Restaurants were wonderful., and the staff were great. I loved having the cold water by the pool when I was thirsty. I will never forget my visit, and hope to return again. I would suggest this hotel to anyone. YOU will not be disappointed at all. I loved it. Wish I was still there.
April 28, 2013
Rated 3 out of 5 by Yennifer False representation of check in
I was told I would be able to check in at 3pm and that they would call me as soon as the room was ready. 6pm rolled around and I was never contacted. I went to the front desk and it had not even been cleaned yet! Very misleading and not world class service for the price. The room was clean but the very late check in was unacceptable unless otherwise represented. I would recommend for cleanliness but not communication .
March 9, 2013
Rated 4 out of 5 by BILLYD5 Disclosure
I was not thrilled to learn that I had a $30 per day charge added to my bill which I did not know until I checked in. I was told it covers parking, shuttles and 2 bottles of water.
I did not have a car so I did not need parking, the shuttle times were inconvenient so i spent a ton on airport transports and Taxis. So I paid $30 per day for water, if you included breakfast or lunch then perhaps it would be worth it.
March 3, 2014
Rated 3 out of 5 by Robbos attractive hotel ,well renovated room
Stayed here 6 nights very impressed
with appearance & number & quality
of pools, beach & newly renovated
room. Meals expensive as were resort
activities - limited choice.
Most staff polite & helpful but
had issues with arrogant bell hop.
Reported to guest relations & one issue
resolved but no further response or apology
Past SPG details lost.
Price competitive compared to others
in resort area.
March 21, 2014
Rated 5 out of 5 by Mack2014 A great spot for a vacation in Hawaii
We have stayed at the Westin Maui two times for family vacations and absolutely love it. The staff is awesome and the facility is well maintained. Also a great location on the Kaanapali beach with Whalers Village shops right next door and a lot of beach activities right on the beach in front of the Westin.
July 6, 2014
Rated 3 out of 5 by Maui411 Hotel Used To Be Great...But Not Recently
This was my third stay at this property, and unfortunately, not a great one. I was not greeted as a SPG Member, didn't get a room on a SPG floor, was given a noisy room right across from the elevator. The room had plumbing issues, and an in room safe that broke. Housekeeping hadn't come by 3PM and then woke up my kids even when there was a do-not-disturb sign on door. Only saving grace was the pool and water slide.
January 8, 2013
Rated 4 out of 5 by mamadana1 great location
Westin has the best location for water sports and dinning & shopping. Very friendly staff.
August 4, 2014
Rated 3 out of 5 by MLG1 Front desk staff needs to be more helpful
TV did not work and serviceman had to come to room at least twice. Took TV more than 40 mins to actually show picture on screen. Tried to get 10% discount for room service which was not originally taken at time of order but for which I was entitled to b/c of Gold card SPG and front desk staff questioned whether I told room service. Eventually gave it to me but took work. Poor customer service for an $8 discount.
February 19, 2013
Rated 3 out of 5 by CindyW05 Maui Family Resort
This resort is good for families with small children. The beach area is it's best feature - great access and quality. However, restaurant and snack offerings are expensive and very limited. Whalers Village is accessible but limited in choice and spend. Resort is very "dense" based on amount of guests vs. space.
July 2, 2014
Rated 4 out of 5 by Crobar Great location!
The only slightly negative thing about this hotel is the condition of the rooms and hallways. I requested a renovated room at check in and was told none of them had been renovated yet. Perhaps none were available but I should have been informed of that and not lied to. Other than that issue... We enjoyed the facilities and found the staff to be very kind, friendly and extremely helpful. Overall a nice vacation.
March 31, 2013
Rated 5 out of 5 by JEMZ The Staff Makes All The Difference
Our "family of 10" spent 6 wonderful nites at the WMR in July and are already making reservations to return next year. We love this place. The location and the property speak for themselves but the staff is what makes our vacation so enjoyable. Five star staff members like Amy, Minsun, Robert, Kai, Grace, Patti and Sweetheart are truly what make the difference and keep us coming back year after year after year.
September 10, 2012
Rated 5 out of 5 by pennbee Convenient and great pool
- Pool is awesome.
- It is walking distance to nearby restaurants.
- The restaurant Tropica is very underrated (check out Yelp reviews). Go for the pre 6pm pre fix deal... best deal ever.
- Staff goes above and beyond. Ronzi at the curb and Gigi were standouts during our stay.
- Rooms are a little dated. They are undergoing a renovation while we were there. I am sure the new hotel will look nice.
December 12, 2012
Rated 5 out of 5 by Manny60 This resort is awesome
This resort has very comfortable rooms, 5 brilliant pools, beautiful landscaping, some live fish and birds. The surrounding are has great restaurants and the beach is also fantastic. The staff are very friendly and the services are outstanding.
July 17, 2014
Rated 3 out of 5 by Roxann Old rooms and Noisey
We were put in a Handicap accessible room right next to the elevator. Very noisey! I believe they were also doing construction above us on the 6th floor (Noisey). Parking lot horrible to park in. Rooms with the popcorn ceilings are very out dated. Staff was prompt with our requests and the location next to the Whaler's Village is awesome. Not sure I would stay at the Westin again or even book a client there.
July 7, 2013
Rated 4 out of 5 by PGfamily Great family vacation
We spent ten days here as a family and had a great trip. Our service for the most part was excellent. The location of the hotel is great and the free shuttle is incredibly convenient. The rooms are good, the bathrooms need some updating though but it appears that they are renovating and I would guess that they are addressing those issues. Our housekeeping service was excellent and our service at the pool was great. All of the food that we had was great, the value for lunch, dinner and the luau was excellent (I always think that breakfast is way overpriced in hotels). The pools are a great temperature and our kids had a great time. The beach is also great at this location. The only missing item in my opinion is a hot tub that everyone can use since the only one is located in the adults only area. When the wind blows it can cool off the kids quickly and a hot tub would be great.
February 3, 2013
Rated 4 out of 5 by turtlefanatic Dirty Dishes...Ewwww!
We booked three rooms for this visit. There were dirty dishes outside our daughters room upon arrival and they were still there over 24 hours later! We came back after a day at the beach to find dirty dishes outside our room (not our dishes either) and they were still there at least 5 hours later. If it wasn't for the great location, heavenly beds and the awesome ocean view this hotel wouild be rated lower.
December 16, 2011
Rated 3 out of 5 by jcesl2 Beautiful hotel, friendly staff, bad management
The grounds of the hotel are amazing, and everyone that works there is extremely friendly. SPG recognition is terrible. No room upgrades, no late checkouts, rooms are small. Platinum discounts are numerous, but you have to request the discount each and every time. The fact that they will not look at the charges at checkout and discount everything at that time says that the hotel is hoping you forget to ask.
August 22, 2012
Rated 5 out of 5 by cw24 Loved!
My kids and I were at the Westin for Spring Break. What a wonderful hotel - from the location, to the rooms, to the grounds and also the staff. The remodeled rooms are beautiful. I can't say enough good things about all the staff. The front desk/check in staff incredible, concierge an enormous help, housekeeping wrote nice thank you notes. Best vacation! Will definitely stay there again!
April 29, 2014
Rated 4 out of 5 by tiffiny great outdoors
the pool was spectacular for the children and adults also..kind and happy staff
August 2, 2014
Rated 3 out of 5 by NickelsWorthTravel No Beach Loungers??
This hotel provides no beach lounge chairs without additional charge. Beach services refused to give us loungers without first reserving and renting an umbrella station with 2 lounge chairs. The problem is they only set out a dozen or so umbrellas and they are always "sold out" by previous "reservations" and they refused to set out any additional (even for rent) on a sold out weekend at this huge hotel.
July 23, 2012
Rated 4 out of 5 by hawaii22 too many people at pool
we paid $39 resort fee everyday to enjoy the pool but no one check the wrist band at the pool. i see lots of people are not hotel guess using the pool without paying resort fee.
July 24, 2014
Rated 4 out of 5 by KKing Nice hotel, great location
We had a great room with a spectacular view. The $25 per day resort fee seems like a bit of a rip off since since there were days only 1 water bottle was left in the room, the wireless Internet didn't work in our room at all and self parking is convenient although there are definitely not enough spaces and they are really small.
The location is great right next to Whaler's village. We had a nice room.
December 10, 2011
Rated 1 out of 5 by weijonny30 Honeymoon paradise
We were here for our honeymoon, stayed in Luxury Suite! LOVE the room, the view, its breath taking!!! the pools are just great! perfect for adults and kids! we would come back here again without a second thought! Thank you Starwood staff for completed our honeymoon!
July 10, 2014
Rated 3 out of 5 by Abbabug August 2013 stay
Front desk needs to be staffed better at peak times. Long lines every time. When phoning the front desk, it just keeps ringing with no answer.
Pools were great but water felt cold at times. Would be nice if there are more hot tubs around. The adult pool felt warmer but children were not allowed.
The room itself was fine but we did not like the fact that the lanai was over a roof for safety reasons.
August 6, 2013