Rated 3 out of 5 by famly Dissapointed in Maui
I stayed at this hotel 11 years ago and was looking forward to staying here again. We had our family stay at the hotel based on our recommendation, but felt ashamed with the poor service we received.I can no longer recommend this hotel, and I am a lifetime platinum member with starwood.
June 24, 2014
Rated 4 out of 5 by Tamar22 This hotel
Overall I enjoyed my one night stay, relaxing by the pool having, well made drinks; that was all very enjoyable. My room on the other hand was not so amazing. The room had a horrible mildew smell that was overwhelming, and when we turned on our faucet the water was brown. The beds were not the most comfortable either, the sheets and blankets felt like paper. I feel that for how much I payed and how nice this resort is, I deserved better accommodations.
September 26, 2012
Rated 5 out of 5 by Patel24 Excellent Proprety
My Family and I aboslutely loved this facility. The views of the Ocean from our room and the facility were the best; and we could hear the calming sounds of nature all day long; Ocean, Waterfalls, birds in the morning.
The Breakfast buffet and selection every morning was awsome; tons to select from - hot and cold.
The facility had wonderful pools, waterfalls, and slides; my daughter loved seeing all the fish in the ponds, flamingoes, parots, birds ...
October 9, 2012
Rated 3 out of 5 by MJ04 Better for Families
We were hoping for a romantic getaway, but hotel is definitely better suited for families. Very crowded and loud. Room service took almost two hours for delivery, so we declined to use it. One elevator broken for the entire 10 days we were there, making it a pain at times to get to our room. Grounds were well kept, despite the crowds around the pool every day. A good location, close to Lahaina. Good workout facilities.
April 23, 2014
Rated 2 out of 5 by Andy Pay full rate to stay on a construction site
Checked at 11pm Friday night: one staff member, eight guests = 23 minutes
Woken up by construction elevator outside my window, power tools and sledge hammers hitting the concrete slab above my head = lack of sleep and rest (I took video on my phone of the noise ... It's crazy)
Requested a power adaptor = concierge sat and pointed me to the long queue at reception; security said they'd send one to my room (it never came); and express dial operator (rang out once) advised me to buy one from the lobby shop
I requested express laundry = no such thing
I spilt my drink in the bar by the pool = the waiters watches me mop it up with napkins
Great proximity to the beach: granted. But totally not fair to have to pay full rate and get two nights of thumping right above my bed.
Certainly didn't live up to the Westin brand pillars I am used to.
March 3, 2013
Rated 3 out of 5 by BlakeB Disappointed
We had to put up with the sound of power tools drilling into walls and hammering from 8:00am through 5pm. The construction was obnoxious, I doubt I will give your hotel a bother opportunity. There was no relief from the loud noise, we came along way for a restful trip and had to cut our stay short do to your construction zone located a floor or two above our room. There was no warning or discount provided to us for this huge inconvenience. Thanks
July 21, 2013
Rated 4 out of 5 by Maui123 Location sells the place....
Seems like the facility has undergone several changes and improvements for the better, the staff friendliness factor is average, the location just cannot be beat though....we have come to Maui for the last 8 years for the holidays and stayed to the Westin for 7 of those years.... I was a bit disappointed this year (2012) as the they wanted to charge me for a cancelled umbrella charge of $37 after I dropped more than $8K on room/food for 10+ days.
January 5, 2013
Rated 5 out of 5 by nycdesign Rest and Relaxation
This was the perfect resort to stay at while in Maui. The grounds are beautiful - roaming flamingos, beautiful waterfalls, and the pools! The pool deck was beyond incredible. We had a great time relaxing by all of them, and had to take just a few steps to get to the sandy beach. It was perfect. The staff were very polite, attentive and accommodating. The food was good. I would definitely return.
May 14, 2014
Rated 4 out of 5 by JBmaui100 Under construction
Wait until they finish construction unless you don't mind being woken up at 6-6:30am by the sound of construction overhead. We were not warned that this would be going on.
Other than that, this is a very fine hotel in a great location. The service staff was top notch and friendly.
They tout their "Heavenly Beds" but they were too soft for our comfort. Combined with the construction, we just didn't get the rest we expected to get being in Maui.
August 21, 2013
Rated 5 out of 5 by Kathleeng3 The lani was fabulous!
We were lucky to be ocean front fifth floor. So we took full advantage of the clean beautiful air, the rolling surf serenade and perfect outside temperture, by keeping our sliding glass doors open thoughtout our entire visit whenever we were in the room !
Everyone was very helpful, lunches were the best especially while poolside!!
June 10, 2014
Rated 4 out of 5 by Rock55 Great location
This resort has an awesome pool on a great location right next to the beach, only wish pool temps were a little warmer. Very close by is Whaler's Village for shopping and dining. Location was also good for observing several whales from our balcony. Staff was very efficient and friendly. Our only concerns were with the self parking spots, very few and very narrow, and the resort fees with our SPG reservation. Overall, we had a very nice stay.
February 18, 2013
Rated 5 out of 5 by Jimmyrnr Excellent Stay
Very helpful kind staff. Never had a problem. Pools, slides, rooms, food, luau, shopping, shuttle service. All in all an excellent place to stay. I will come back again ASAP.
July 3, 2014
Rated 5 out of 5 by Jenn97 Unexpected Extraordinary Experience
Really great experience that was beyond what we expected.
July 11, 2014
Rated 3 out of 5 by RDMWorldTravel Kinda Happy
The staff at the hotel were great no complaints! The exterior is showing a lot of wear. Lots of Rust visible from balcony, even the floor is peeling off. my only bad contact was over the phone with the front desk. I had requested connecting room and was told to contact front desk and it all started ok but it seemed that the front desk staff did not want to speak with me. I was told connecting room would be available but needed to contact the hotel directly. After speaking with front desk for about 1 minute it went a pleasant tone of voice to condescending. to the point that if I wanted connecting room I would need to pay an additional $100 per night. Really? all of sudden there weren't anymore connecting rooms when I thought that was unfair. Strange since the the entire staff in person were very hospitable. Would I go back? I'll think about it.
August 28, 2012
Rated 4 out of 5 by Lisa1590 This hotel is looking tired
One of our "heavenly beds" was anything but heavenly. We asked for a new mattress and found plywood delivered to our room for us to put under the mattress for support. The carpet was stained, the lanai furniture cracked. The common areas of the hotel were looking a little grubby in some areas. However, the Christmas buffet was wonderful and the pool was exceptionally clean. I would recommend this hotel because of the location and the pool.
January 8, 2013
Rated 3 out of 5 by JA42 This hotel needs updating
This hotel had a handful of great features including a great pool area, easy access to the beach, an inviting lobby, and easy parking. However, the rooms definitely need updating. While the beds were very comfortable and the TV was pretty new the rest of the room was dated, the sliding doors to access the safe would not properly open/close, the ironing board was strangely stored in the bathroom and there were stains on the bathroom wall.
September 11, 2012
Rated 5 out of 5 by jkbig68 Great vacation
Great vacation! Would definitley stay there again.
July 10, 2014
Rated 4 out of 5 by TheStig Wonderful time
I took my 76 year old mom there for our first time to Hawaii. We really liked the hotel, the pool area, the location, the beach and the clean water. We had good luck with the weather - or perhaps it's just like that - so it was a very enjoyable trip. The staff was very nice so Service was good. Any missing items were adressed with good care. The hotel is due for a refresh and I learned it's coming soon - but the room was generally fine.
December 12, 2011
Rated 3 out of 5 by Bill23 Hotel need to be updated
Rooms are extremely small and shower and bathrooms dirty, with bad tile and mold. Asked for upgrade but never heard back from staff. Only one resturant on properly with service that took very long to get drinks and food. Pool was not adequatly to get drinks and food and it was very difficult to locate someone to get an order in. Spent over $500 dollars in the spa only to find out the hot tub did not work and was not offered a discount.
February 17, 2013
Rated 3 out of 5 by Garbageman Construction noise daily
No recognition for being an SPG gold member (no upgraded room). Awoke to construction noise each morning, and could still hear it while we tried to escape to the (busy) pool. Had we known the hotel was under construction (no info when booking), we would have stayed elsewhere.
Rooms were dated and not cleaned thoroughly upon arrival. I'm sure this hotel will be nice when constructions's complete - in the meantime, stay somewhere else.
July 14, 2013
Rated 3 out of 5 by Dayna2 The hotel has great amenities
We were very disappointed to find the Hotel un construction during our visit. The noise level was so loud we could not even be in the room. On the 4th day i finally could take the noise any longer and complained. They did move us to the other tower after I instead that they do the right thing and we were much happier in the new tower.
Part of the resort fee includes 2 bottles of Water per day we never got our water delivered to our room except when we complained to the front desk, they would then send up the 2 bottles.
We have stayed at the Ocean Villas and were very pleased there but this was not a good experience
To sum it up it would have been nice if they would have posted that they were going to be under construction during our stay. We would have chosen another Hotel to stay at. For the service and overall experience I would not stay there again
September 15, 2013
Rated 3 out of 5 by PhxFlyer Updated but still dated
Great location, very nice grounds and a very good hotel restaurant. Rooms are clean but cannot hide the dated design with low sinks in the room and tiny bathrooms. The resort fee is a little much...this is really a hotel with a pool on the beach rather than a resort....the typical resort features such as water sport rentals, hammocks, entertainment are missing. The worst is the self-parking, tiny spaces and far too few of them.
February 4, 2013
Rated 5 out of 5 by Noreen Maui Westin hotel vacation spot
Natalie was assigned as our reservation contact person! She was very personable writing a letter introducing herself before our visit and were to meet her upon our arrival. Further we were offered dinner, spa, and activity reservations for our stay to be arranged thru her! It was great to feel like an important guest at the Westin Maui hotel!
We had a wonderful week and stay at the Westin Maui Hotel and would definitely return!
October 24, 2012
Rated 5 out of 5 by cw24 Loved!
My kids and I were at the Westin for Spring Break. What a wonderful hotel - from the location, to the rooms, to the grounds and also the staff. The remodeled rooms are beautiful. I can't say enough good things about all the staff. The front desk/check in staff incredible, concierge an enormous help, housekeeping wrote nice thank you notes. Best vacation! Will definitely stay there again!
April 29, 2014
Rated 3 out of 5 by Robbos attractive hotel ,well renovated room
Stayed here 6 nights very impressed
with appearance & number & quality
of pools, beach & newly renovated
room. Meals expensive as were resort
activities - limited choice.
Most staff polite & helpful but
had issues with arrogant bell hop.
Reported to guest relations & one issue
resolved but no further response or apology
Past SPG details lost.
Price competitive compared to others
in resort area.
March 21, 2014
Rated 5 out of 5 by Wisv Excellent when travelling with children
We toured Hawaii with two children and apart from this hotel beeing excellent in obvious area, like fantastic swimming pool, beach, location etc. I have to add the comfort around the pool where the service was excellent. Especially Charles, at the towel handout. He made this trip very special for my children, on our departure day he went out of his way to get the last whish of my children to come through. thank you charles !
January 4, 2013
Rated 4 out of 5 by TimH This hotel is getting dated but still has great amenities for kids.
The place is great for kids but the rooms are average repair and quality. We had two mediocre staff intractions. Charles was working the water slide and was rude to our kids. They did not have their wrist bands and despite me having mine he made a stink about it. The kids did not want to ride the slides after this very gruff interaction. The kids club manager was also not very friendly. Neither of our kids wanted to return.
August 27, 2012
Rated 4 out of 5 by BILLYD5 Disclosure
I was not thrilled to learn that I had a $30 per day charge added to my bill which I did not know until I checked in. I was told it covers parking, shuttles and 2 bottles of water.
I did not have a car so I did not need parking, the shuttle times were inconvenient so i spent a ton on airport transports and Taxis. So I paid $30 per day for water, if you included breakfast or lunch then perhaps it would be worth it.
March 3, 2014
Rated 3 out of 5 by w0r7dtraveller Average
stay was average...I've been to Maui before and this was nothing spectacular. There were ants in my room, I got 2 body wash and no shampoo, the room had trash in it; not quiet up to Westin standard. Staff was not friendly, from check in to restaurant experience. Only person that was personable and friendly was Shirley at concierge. Paint was falling off the wall, the adult jacuzzi has be out for 1 year? that's just crazy..
January 23, 2013
Rated 3 out of 5 by julmike94 Beautiful grounds/ noise issues.
The grounds are beautiful but the rooms are in need of renovation. The rooms appear worn. Avoid the rooms above the carport. The noise will keep you up. The staff was nice enough to switch us the next day. However, the plumbing on the other side of the hotel sometimes made a horrible loud noise waking me up several times. The staff ranged from excellent to indifferent. Consistency in service could help upgrade this hotel.
August 28, 2012