Rated 5 out of 5 by RevBob1962 Front desk welcome was outstanding
From check-in to check-out we were treated as welcome guests in a comfortable home. The room was ready early and was clean and neat. Questions were answered promptly and staff could not have been more accommodating, even to enrolling us in the SPQ program. The breakfast seemed slightly overpriced, but the selections and variety were good.
May 22, 2014
Rated 2 out of 5 by sunshine02 Wstin Harbour Castle
Hall on 6th floor was musty smelling when you exited the elevator. Balcony Sliding Doors did not lock, Bathroom Floor Grout stained and required cleaning. Water flucuated between hot and cold when you expected hot water during a shower. Enrolled in Green Program but had to ask for the Green Card on two occassions. Resturants were not abundant in this area.
September 16, 2013
Rated 5 out of 5 by Linda52 excellent hotel
everything was excellent. The only thing we didn't like was the pool facilities. At 10pm it was so crowed with children. Have stayed at another high end hotel and they have the last hour as adults only. And also the hot tub was not working properly as the jets only came on once (after we got out) in a 1/2hr. When they did come on there wasn't much to them.
August 15, 2012
Rated 2 out of 5 by Elcapitano This hotel is getting tired
There was an overall unpleasant smell in the room. It was almost like the hotel was trying to mask an odour and had sprayed it with a febreze type of spray.
The front desk said it is some type of eco spray that is circulated in all rooms to give them a fresh smell. My wife and i found the smell sickening.
In addition the sink taps and toilet were leaking.
September 21, 2013
Rated 5 out of 5 by Richard2781 Comfort, convenience & luxury
Sited in excellent location for access to the harbor and transportation, this hotel has comprehensive amenities, beautiful esthetics and luxurious comfort.
August 18, 2014
Rated 2 out of 5 by Ggggggg Poor adherence to ANY standard let alone that of a Westin Hotel. Shame, Shame, Shame
Fitness Centre improperly managed - was dirty, dangerous and under staffed
Surly reception man named Jeffery on some kind of power trip
Tired old rooms
General lack of professionalism in every department - an apparent lack of training
Housekeeping having conversations at FULL volume outside my door
Poor recognition of loyalty ( see surly reception staff)
October 18, 2012
Rated 5 out of 5 by roadwarrior58 excellent stay
Only stayed one day to go to the Beaches Jazz fest but the staff was excellent at check in and obtaining information and direction to the Beaches. Took the cheapest non-refunable room and it was more than we anticipated. Parking was a block away at $30 for self park but that downtown TO for you...so no complaints...just a couple very satisfied customers!
July 31, 2012
Rated 5 out of 5 by Tracie324 Manager, Trade Shows & Events
Staff was second to none. I manage trade shows and events and travel frequently. The staff at this hotel was incredibly friendly and helpful. They went over and above at every turn. I cannot wait to return to Toronto, and will be staying at Westin Harbour Castle, without a doubt.
July 17, 2014
Rated 4 out of 5 by JohnnieMike27 Missed the Mark
Having stayed at this hotel before, I assumed this stay would be as good. But when I went to bed @11:30pm I found that the bed was completely broken. I informed the front desk the next morning and they gave me star points from my uncomfortable night. A good start, however, as a Starwood Gold Member I think the least they could do was offer a free night.
December 5, 2013
Rated 5 out of 5 by LindaCC The location is amazing
This hotel is located right on the shore of Lake Ontario in Queen's Quay Toronto. Our room had a spectacular view of the lake, Centre Island, some of Billy Bishop Airport - really nice! The windows were broad all across the room to allow the brightness and view in! The room was spacious and comfortable and the king bed was very luxurious - A great stay.
February 1, 2013
Rated 5 out of 5 by Chavie This hotel made me feel at home
I spent my 73rd birthday at the Westin Harbour Castle Hotel. The staff was great and the room was beautiful.
August 23, 2014
Rated 3 out of 5 by Tina The hotel and view were quite nice.
Overall, we were happy with our stay however, we ordered room service later in the evening and found the food absolutely terrible. I would NEVER order it again. Fries tasted like they were reheated from the morning and the ceaser salad we ordered didn't have one piece of bacon or any form of cheese whatsoever. For the price, it was beyond disappointing
February 18, 2013
Rated 5 out of 5 by Hawaii76 Toula
was extremely HAPPY with ALL experiences at the Westin Harbour except for Toula, went there to dine because we were short on time because we waited in line so long to check in as there was a convention at hotel , staff at check in did all they could to get us to our room as quickly as possible as we had a concert to attend , however when we went to Toula (as a time saver since it was in hotel) waiter was very inconsiderate of waiting on us in a timely manner even though we explained to him we were very short on time , he seemed more interested in talking to another customer at the table behind us , it took him forever to bring our drinks& he seemed quite annoyed we were only getting dinner & not an appetizer or dessert, had to flag down another waiter just to bring us some bread, felt like we were bothering our waiter the whole time we were there, NOT VERY PROFESSIONAL, have stayed at other Westins such as The Moana Surfrider & have received the UTMOST SERVICE at the hotels restaurants
July 3, 2014
Rated 4 out of 5 by Park311 Exceeded our expectations.
Fabulous stay, enjoyed the location, and had a terrific room with a fabulous view of the harbour and island. Loved the convienence of the valet parking and the staff were tremendous. Parts of the hotel are dark & dull and the elevators need a freshening up, I guess it is just wear & tear and age starting to show. Otherwise very good. We will be back.
September 5, 2012
Rated 5 out of 5 by Shya3 Walking Distance
Perfect walking distance for my family from Rogers Center, Ripley's and Union Station.
August 25, 2014
Rated 5 out of 5 by Audi4 Lovely Staff
This hotel provided everything a family wants during a family vacation. There was a man named Sean who worked behind the front desk who was the nicest and friendliest person who definitely made my experience at the Westin one to remember. The rooms are clean, comfortable, and spacious. I will definitely come back to this hotel when visiting Toronto.
August 2, 2013
Rated 4 out of 5 by Summerds GREAT STAFF
The staff is very warm and friendly. They made my stay very comfortable and accommodating. We enjoyed the fitness center. It was clean and accessible with a trainer readily available to answer any questions or concerns.
August 4, 2014
Rated 3 out of 5 by frequentraveller very tired hotel
This hotel needs a major refurbishment.
The first room I was allocated had a broken safe, the second a bed that creaked & groaned, room air conditioning is unbearably noisy ............
Interiors are dark & dated & the food far from Toronto standard.
The staff are however largely helpful & attentive.
June 30, 2014
Rated 4 out of 5 by Darky009 This hotel is excellent
I love the comfort and that at home feel. The general flow of the place staff are friendly kind and courteous. The view of the planes taking off over the water and that tranquility is to die for. It is a must stay for self indulgence, that romantic getaway or just to spend time with love ones. It is the place right in the heart of Toronto. LOVE IT!
October 3, 2012
Rated 2 out of 5 by saltandpepper21 Not impressed
Very disappointed with the hotel. Was chosen as the hotel to stay due to a conference in TO. Expected so much more. The a/c in the room didnt work. Was brought a fan and told I'd get 1,000 spg points. For 4 days/nights of heat. Nothiing to be excited about and my room was on the penthouse floor. Would not and cannot recommend anyone to stay here.
September 3, 2013
Rated 5 out of 5 by RickM21 This hotel is in a great location
The view of the harbour was amazing. There were many things that were within walking distance.
August 23, 2014
Rated 5 out of 5 by SWan Westin Harbor Castle
Excellent experience for my one night stay. The hotel recognized my platinum status, although the greeter could have ensure I would have been next to check in, the front desk was fast and courteous. The valet wasn't able to bring my car around on check-out but explained about the construction and was very fast when i displayed my ticket to them.
March 28, 2012
Rated 5 out of 5 by markmcgill my go to place in the summer in Toronto
this is a perfect spot for visitors to Toronto- right on the lake with gorgeous views.
clean rooms and bathrooms and terrific professional staff
checking in Guest Services Manager Jason Canuel could not have been more accommodating or helpful
July 26, 2014
Rated 3 out of 5 by AlyJ Did not meet my expectations
The hotel itself is nice, but the rooms need deep cleaning. The furniture was covered in heavy dust to the point that I did not want to place my belongings on the desk and dresser. The baseboards are thick with dust and cobwebs. At a glance the room looks clean but it's not. It appears as though Housekeeping is due for some in-service training.
October 15, 2013
Rated 4 out of 5 by Concertgoer Convenient location
Having travelled to Toronto on the Go Bus, for a concert at the ACC, this location was very convenient and we found the room to be clean and comfortable. The only drawback was the refrigerator did not work and we woke to the alarm clock flashing in the middle of the night due to power failure - perhaps battery backup clocks could be considered.
August 20, 2012
Rated 1 out of 5 by SueS Very Disappointing
We have stayed at this Westin several times before and always enjoyed our experience. There was something different this time. It started at check -in when we were told we did not have a guaranteed reservation and it was not paid for, although we had paperwork which indicated we did. When they tried to re-regrister us they said our credit card did not work. We were made to contact our credit card company. There was no problem with our card.....once this was resolved they checked us in and upgraded our room, which we appreciated. Our room did not have adequate towels or toilet paper. The carpet was worn and looked dirty. There was a mix up when we checked out, we were given someone else's bill which was much more expensive from our bill.....it took time to resolve. Check in and check out was very frustrating. I almost wondered if travelers from the States were not welcome. I really like the Westin chain but will never visit this hotel again.
August 14, 2012
Rated 5 out of 5 by Sandy011045 Good location
Spacious very comfortable room with good view of the lake. Excellent buffet breakfast. Responsive, informative and friendly concierge and check in staff. Waiters attentive and informative.
August 9, 2014
Rated 1 out of 5 by Notahappycamper101 My stay at this hotel
Spa was great , pool was great Customer service very quick to respond
August 25, 2014
Rated 5 out of 5 by debbiet1 Excellent Staff
All the hotel staff from concierge to valets were extremely polite and helpful.
The room was nicely furnished and comfortable, the bed was a dream.
Only a one night stay however I would stay there again.
Only drawback was construction (road) surrounding the hotel, however not under their control. It was a little difficult entering and leaving.
April 13, 2013
Rated 5 out of 5 by Mogey Welcoming stay
We were warmly welcomed by a lovely Irish girl Laura. Our large room was very comfortable, with great views over the lake. The 360 degree restaurant on 38th floor provided spectacular views over the city. The pool was quiet and lovely. Bar staff were very friendly, the star being Danielo who treated us to 'Danny Boy'. All in all a lovely stay.
March 19, 2013