Rated 1 out of 5 by Robert Very low quality construction
This building is the lowest quality, cheaply constructed, non-insulated and nosiest hotel I have ever stayed. Westin should be embarrassed about having its name on this property.
May 20, 2013
Rated 4 out of 5 by Javag01 This hotel is at a good location
The hotel is not on the Las Vegas strip itself, but only a 10 minute walk away from it. The room is comfortable, but does not have the typical Westin walk in shower.
May 19, 2013
Rated 2 out of 5 by Guest5 Hotel needs room remodel and bathroom update.
Hotel needs room remodel and bathroom update. This was not the level of property I expect from Westin. They did not even have the new Westin Showerhead. Also how do you have a mini bar and prices listed in the room but not have the mini bar stocked??
May 18, 2013
Rated 5 out of 5 by RedheadSkyGoddess Excellent hotel for business stay
I'm a flight attendant, and stayed here on my layover. I sincerely enjoyed my room, and slept very soundly. Modern and comfortable designs with friendly staff made this a pleasurable experience!
May 18, 2013
Rated 4 out of 5 by KB228 Great Hotel in Las Vegas
The hotel itself is great! There is a Starbucks in the lobby open 24 hours. The restaurant has excellent food. The casino is small, but has everything you're looking for. I really enjoy staying at this property and do so whenever I am in Las Vegas. Normally, the staff is exceptional. On this particular stay, the staff fell way below acceptable. I would still recommend this hotel as I'm sure this is an isolated occurence. The rooms are very comfortable and the service at the bar by the pool is great.
May 17, 2013
Rated 3 out of 5 by JamesT Decent
Decent hotel, not as nice as most of the Westins I have stayed at though.
May 15, 2013
Rated 5 out of 5 by Sjbman54 Small in stature. Giant in comfort
Staff is very friendly and helpful. I will stay here every time I visit Las Vegas. Hands down, the cleanest hotel I have visited in Vegas.
May 13, 2013
Rated 5 out of 5 by marie09 This hotel is perfect
Perfect location, amazing rooms, great staff, awesome service
May 6, 2013
Rated 5 out of 5 by zekec5 Vegas Westin
Excellent property to stay in Las Vegas.
May 4, 2013
Rated 3 out of 5 by JBFL Good Property - Poor Execution
Stayed here with my family first night, great experience (quick check-in, upgraded, breakfast was good). Went away for 2 nights, come back and it seemed a different place. check-in was clunky and long, upgrade certificate fumbled, cleaning left dirty rags on the bathroom counter. Not sure what happened.
May 1, 2013
Rated 3 out of 5 by brownie Quiet hotel off the strip
We booked rooms (3) using my Starwood points to celebrate my mother-in-law's birthday. The location is off the strip and it has a small casino in the lobby area. The hotel is non-smoking but the casino is not. THIS IS NOT A CATEGORY 5 HOTEL!!! The hotel is not up to the standards of a Category 5. It is average at best with little to no SPG recognition. No upgrade... other than the SPG Preferred floor. Rooms are drab and nothing special. No birthday recognition. I was not impressed. The breakfast buffet (amentity for Platinum) was a nice buffet with a vareity of choices.
April 29, 2013
Rated 3 out of 5 by Redhot56 Like the hotel; carpeting was disgustung
The hotel is fine and in a good location, however, the room I was in was disappointing. I took a shower and by the time I walked to the bed to put on my socks and shoes my feet were filthy. This is not the cleanliness quality I am used to at an SPG property.
April 29, 2013
Rated 2 out of 5 by Armywife Worst Westin in SPG
Jaxier at check out was horrible. This is our third stay and each time I wonder why we come back. We return because of SPG. This hotel is beat up and their staff disappoints us every time. It's simply the worst Westin we've ever stayed in. We have left poor comments each time we have stayed and still see no improvement. I hope this helps someone avoid a lousy experience at this Westin.
April 29, 2013
Rated 5 out of 5 by Lynn407 This hotel has great staff
Everyone in this hotel is so nice and friendly . Always make you feel welcomed. Staff always speak when you see them in passing.
April 28, 2013
Rated 4 out of 5 by parish13 Great Service
The staff was very friendly and helpful. I would like to personally thank Vance for his outstanding customer service and willingness to go beyond the normal call of duty. Vance took time to locate my lost iPhone charger and personally deliver it to my room. I also would like to thank Alicia (?) from the front desk for printing my documents and delivering them to my room.
April 28, 2013
Rated 1 out of 5 by David86 Desert in the Desert
For what the purpose of any hotel room serves, I can't deny the roof over my head. However, I am extremely disappointed and not impressed with the cost basis and room environment. A one night booking after tax doubles what you'd pay across the street. I try to stay within the SPG family which was the reason for my booking, but since I was only spending the night I expected more from The Westin. Apparently the AC was broken which no one advised us of during check-in but was discovered on the phone call to the front desk. We were advised that the issue was being resolved. Upon our arrival back, the room still remained at 74 degrees. We felt as if we were in a sauna. So what we take from this you ask? We won't be returning to this location during our frequent travels to Vegas.
April 27, 2013
Rated 5 out of 5 by Tony Welcoming smiles
As i stay at the Westin Las Vegas an average of 5 times a month i would like to commend the staff, especially Vanessa at check-in for welcoming myself and my colleagues in a sincere ,warm , professional manner every time.
April 27, 2013
Rated 4 out of 5 by Dave Sanchez
Best server ever. Motivated, happy, and genuine in serving customers in the restaurant.
April 24, 2013
Rated 5 out of 5 by Hany Excellent Hotel
Great Location , easy parking , great service from the professional anf friendly staff , always smiles , happy to be at work , great food
April 22, 2013
Rated 4 out of 5 by brossell Excellent!
This hotel was just fabulous and staying here was the best part of my Las Vegas vacation.
Check in was a breeze, I even received an upgrade to the SPG Preferred floor. The room was clean and in good condition for Las Vegas; not super-high luxury, however with all of the amenities that I could expect. If I was staying for business and needed to work in the room, a larger desk would have been nice, but everything met my needs for the trip I took.
The staff was friendly both at check in and out and the folks that worked the pool area kept everything well stocked and clean. The lobby had the usual air-freshner smell that most casinos use to cover up smoke (the hotel is non-smoking but the casino is not), but I can't really fault them for that. Nightly reception was very nice and just what I expected.
Location was also fantastic, being just far enough from The Strip that it was quiet and relaxing. Some have complained about a "shady" area; yes, you may have to walk past some homeless people, but they were in no way intimidating and I saw local police patrolling the area regularly, there was no question about safety.
This was a fantastic stay, and The Westin will be the only hotel I will stay at in Las Vegas from now on. Thanks!
April 21, 2013
Rated 4 out of 5 by Carter Hotel has great potential
I stay at the Westin-LV by choice...always working an event elsewhere, but always choosing to stay here. The staff has always been exceptional, but I had reached some frustration at several levels....My spirits have been buoyed during my past two stays as the recognition of SPG members has been taken to a new level....Kudos to the two fixtures at that SPG desk! SPG rooms need some updating, and more attention by the cleaning staff. And, I wish the dinner menu was a little more creative/exceptional...no reason to compete with othjer culinary meccas in town, but could be improved. Breakfast is perfect.
April 21, 2013
Rated 5 out of 5 by Jazzy8 This hotel has a great atmosphere
Awesome place to stay in Vegas. It is a homey safe haven you look forward to after partying all night at the strip.
April 20, 2013
Rated 5 out of 5 by Paul67 Fantastic Stay
Every time I stay at this hotel I'm reminded why I'm a Platinum member! Received a call a few days before asking if I had any special requests. Upon arriving, I was given a great room that was clean with a great view. Staff was friendly, fitness center and lounge were clean and well maintained. Another great experience at this hotel. Thank you!!
April 20, 2013
Rated 2 out of 5 by Sosfinch Heavy, unpleasant air deodorizer in the lobby and hallways
For a non smoking hotel, the odor of the heavy "air freshener" is just not necessary, restaurant overpriced for the quality served, and service less than desirable
April 19, 2013
Rated 5 out of 5 by writeadvan Wonderful experience
Every time I visit Las Vegas I stay at The Westin. I am confident that every aspect of my stay will be perfect. The staff are the nicest people in Las Vegas, so very helpful, trying hard to meet my every need and want. I look forward to the Heavenly bed. It makes my time away from home pleasant and relaxing. Great place to stay, Thanks for serving me so well.
April 16, 2013
Rated 4 out of 5 by Jerry23 A calm retreat near the middle of the Strip
Recently stayed here while attending a local convention. After hours of fighting crowds at the convention center, it was a relief to return to the Westin and find a little oasis.
April 16, 2013
Rated 5 out of 5 by Penny Conference Stay
Great hotel and staff was very friendly.
April 15, 2013
Rated 2 out of 5 by Mangosteen Extra charges
Was charged an amenity fee that was not disclosed at checking in. When I called when I got home the supervisor said that it was always charged to cover the bottled water even though they had tags saying complimentary, parking even though it was casino parking that anyone can park in for free, a sauna that no one even mentioned and good luck with my company reimbursing me for, and discounted wifi that was told was complimentary. The supervisor said she could do nothing as I had checked out using the receipt under the door. Loyal Starwood customer for years who will never recommend this property.
April 13, 2013
Rated 4 out of 5 by DBJPYL nice alternative:)
Nice alternative to the smokey, chaotic casinos:) Not far from the strip, good location. Nice pool, warm spa. The tv by pool was not working which was very disappointing...since it was March Madness! I would stay here again:) Free Happy Hour was a nice amenity:)
April 12, 2013
Rated 3 out of 5 by Hamab No SPG Gold Recognition
-Whenever I stay at a Starwood hotel I get the recognition and Gold member perks upon checkin. Not at this hotel.
-Suede - dined 3 times. Evening waitress was unprofessional. Tablecloths were not ironed at breakfast. The pancakes and eggs benedict were crusty because the warmer heat made them so.
-One evening there were people drunk making noise at 3am on my floor.
-You allow pizza delivery flyers to be distributed to the guest rooms late at night. The person sliding the flyer under the door woke me up.
-My bill has my address as being in NV. That's a first - probably because the check in clerk is inexperienced-Cashier argued with me about the name change of hotel from Cuasarina (being replaced with Las Vegas).
-Left 1 day early because of the experiences mentioned above.
April 10, 2013