Rated 4 out of 5 by Mc10 Great experience
Hotel staff was very helpful and friendly... Especially josh at the front desk!
Great location!! Private beach of hotel is tiny and chair/umbrella rental rates obscene!
Pool is small.
Room was clean and comfortable...if a bit small. Stayed in banyan wing.
Would stay here again!
February 16, 2013
Rated 4 out of 5 by Washington2013 Sadly disappointed
I had booked a high end Tower room and when I checked in there was no upgrade - fair enough. However, the room I found to be sterile in it's furnishing and not what I would expect a top property to be.
The staff was always nice and the public areas of the hotel are very nice.
August 29, 2013
Rated 2 out of 5 by SleepyKane Only book if you are a *heavy* sleeper
My wife and I booked a cash and points stay at the Moana Surfrider for the great central Waikiki location. We were not disappointed with it's proximity to shopping, beaches, and dining. Plenty to do and see around the area. The beach bar is a nice place to catch the sunset.
Our problem was with our room. There wasn't much space, but we were expecting that. What we weren't expecting was the noise. Our room, like about half of the rooms in the hotel was facing the main street at an intersection. The old, single pane windows kept none of the traffic or loading dock noise out. On top of that, there was noise in the hallway between 4am and 5am every morning, presumably the staff going in and out of the freight elevator across the hall. Our sleep was interrupted nightly. Rest was the one thing we were counting on the Moana Surfrider delivering, and we didn't get it.
Maybe we had the worst room in the hotel, but I wouldn't pay anything close to full price (or waste your points) unless you get a ocean facing room.
September 24, 2012
Rated 4 out of 5 by Rhodie Great Hotel but don't stay on street side
This was a wonderful clean hotel. Perfect in every way but 1. If you have a city view room you may not get any sleep. Street vendors and performers are right outside your window entertaining crowds and it is loud. Be sure to get Oceanside room and you will have a great time.
June 19, 2013
Rated 5 out of 5 by Deme Could not be better
This was the first stop when we moved to Hawaii 55 years ago. It was lovely then and has retained all of that old Hawaiian charm today. I can not imagine a more friendly efficient staff or a more beautiful setting. It was a perfect place to celebrate my wife's 80th birthday.
February 20, 2013
Rated 5 out of 5 by LizM531 Beautiful hotel!
Beautiful hotel, amazing location, the room and facilities were very comfortable. My husband and I stayed here for our honeymoon and the room was wonderful. Our maid even shaped our leis into hearts which was a very sweet touch. The spa was lovely and I'd absolutely go back
October 13, 2012
Rated 5 out of 5 by Kayesy This is a truly beautiful hotel
Moana Surf Rider was recommened to us and it certainly lived up our oour very high expectations. The rooms are gorgeous and very well appointed. We can recommend room 624 - what views! The staff went out of their way to make us feel relaxed and pampered! We'll be back!
September 24, 2013
Rated 5 out of 5 by Chuqui Another stay in paradise
This was our fifth stay in a row at the Moana. We always look forward to the sunsets by the Banyan court and an after dinner drink in the lobby with Scotty playing great music on the grand piano. Hope to seeing you again next year. This is my favorite hotel in Waikiki
October 3, 2013
Rated 5 out of 5 by mick95 Grand hotel in a perfect location
We stayed twice in two weeks. The hotel has a breathtaking location with stunning views up to diamond head. We particularly loved being right on the beach and being able to walk straight from our room onto waikiki beach.
The rooms, facilities and staff were all five star.
August 19, 2012
Rated 3 out of 5 by Paul13 Room prices are outrageous
While the staff was courtesy and the location was nice the rooms are tiny. When you open the door you practically trip over the bed. Bathroom only had a small sink and corner shower not what I would expect for the price that I paid. You are truly paying for the location.
February 25, 2013
Rated 5 out of 5 by Lmarcos13 Amazing place to stay in Waikiki
Just got back from an amazing Honeymoon at the Moana-Surfrider!!! The best views, service and location on Waikiki!!! The hot stone massage at the spa was incredible. Only complaint, the beds were a bit uncomfortable after a few days. Will definitely be back again though!
June 25, 2012
Rated 2 out of 5 by Jonathan Road noise
The room was thoughtfully equipped with a white noise machine, and that should have been my clue to stay elsewhere. The road noise from my Banyan City view room was the worst I have ever experienced in a Westin or any other similar quality hotel. Truly a disappointment.
March 11, 2013
Rated 3 out of 5 by Downsized Downgraded reservation
I used a 25% star points savings award and my confirmed reservation for King size was changed to Queen size in the smallest room possible located above the entrance and street. Definitely felt cheated and unrewarded for achieving number of nights for Gold Level.
October 29, 2013
Rated 5 out of 5 by RelaxedinHawaii Relaxing!
My experience at the Moana Surfrider hotel was very relaxing. The front desk representative was friendly and helpful (I wish I could remember his name.) The room was comfortable and very clean. We had a wonderful ocean view room in the Tower Wing... very nice view. :-)
June 12, 2013
Rated 4 out of 5 by dingai93 Tiny ants
There are so many tiny ants.
I wanted to change the room, but I was not sure that there are no ants in other rooms. I had to clean and care the trash everyday.
And there was no balcony. It was uncomfortable. Except thoes, the hotel was good. Very classic and gorgeous.
August 2, 2012
Rated 3 out of 5 by Lucille33 Old Work Charm
A great place with stunning views and incredible ambiance.
March 4, 2014
Rated 5 out of 5 by sjm67 First stay was amazing!
This hotel was amazing - upgraded to a fabulous ocean view suite with two balconies. The view was breathtaking!
The front desk clerk, Mr. Amas, went above and beyond to make our stay outstanding. He was attentive and very helpful to all our questions.
January 31, 2013
Rated 5 out of 5 by moananna magic moana
I loved this place so much. The beach is right there, and daily my daughter and I rented inner tubes and floated out toward Diamond Head. The ocean side bar offered wonderful drinks and snacks and, as advertised, the beds are 'heavenly.' I will definitely come back!
November 28, 2012
Rated 1 out of 5 by Jerry64 Hospitality Suite Offered
Although I requested a late check out due to a late afternoon flight I was quoted a $50.00 charge until 2:00 pm; however, I room was offered to shower and change which was an acceptable alternative. Restaurant offered great food and server was prompt and efficient.
April 2, 2013
Rated 3 out of 5 by Traveler99 some improvement needed
-- toilet was unclean - was fixed
-- blankets were dirty - was fixed
-- asked months ahead for suite upgrade with vouchers, but didn't get one - only regular room
-- even with Platinum status, king-size in profile, and multiple calls ahead didn't get king-size room
March 22, 2013
Rated 5 out of 5 by MMC63 Great atmosphere
Chose this hotel based on it's historic nature & were not disappointed. Wonderful old time atmosphere throughout the original building. The Beach Bar and other areas had great atmosphere as well, it really made it a special trip.
Staff were very friendly & helpful.
April 4, 2013
Rated 5 out of 5 by SPG4Ever Best SPG property in Oahu
Moana has always been one of my favorite hotels in Hawaii. The staffs are friendly, great location, ocean view room has awesome view, the pool is right next to the beach. And the breakfast is so good! Highly recommended for all first time or frequent SPG members!
December 29, 2011
Rated 4 out of 5 by Anna4160 Perfect location !!
This was a beautiful hotel. Not only did I love the historic significance of the hotel, but the accomodations and dining were amazing. Above all, you can`t beat the location. Right on the beach and center to all Waikiki has to offer. Definitely would stay again.
July 30, 2012
Rated 3 out of 5 by pikin Great location
Great location and public areas are fantastic but other than that, just average! Restaurants are very expensive - cheaper and better options are a few hundred yards away. Room was tiny and very noisy; shutters left the room very light at night. Not great al all
August 1, 2013
Rated 5 out of 5 by JDLC Love the Moana
I come to Oahu for work. The staff always make me feel like I am in my second home at the Moana. Especially the guys at the Beach House Bar. I usually am eating by myself and their courteous and friendly service always has me coming back for dinner every night.
February 16, 2013
Rated 1 out of 5 by smokey preview room
We were in room 3324 priced as a deluxe ocean view room.. What we had was a view of the tree in the courtyard. To see the ocean we had to go out to the miniscle balcony and move left or right to see the water. We heard all the pool and beach noise with no view.
July 28, 2012
Rated 3 out of 5 by yw49ers Soundproofing is bad
service, ocean view is excellent
but soundproofing is bad
I can not sleep because of next room noise
I will want to stay moana surfrider next year
If you don't improve your soundproofing,
I will can't stay your hotel next year
please, improve your soundproofing
November 20, 2012
Rated 1 out of 5 by dana75 wish I had not gone back
Gave a truthful review last week of my horrendous experience but had already booked one more night this week. Cemented it for me that they have taken the eye off the game in many areas of the hotel and it is a total waste of money as the mangers are no better.
March 20, 2013
Rated 5 out of 5 by guest1101 Beautiful Property but bad continental breakfast
Overall a great hotel with great staff, but we had obtained complimentary continental breakfasts as a Starwood Preferred Platinum member, but these were very subpar with unfresh fruit and mediocre service. Would have preferred full breakfast at a reduced rate.
January 3, 2013
Rated 2 out of 5 by EarPlugsNeeded Hotel Is Under Renovation
I was very dissapointed that when i made my reservation it was not disclosed that there is major renovation occuring around the pool area. The jack hammering started first thing in the morning and went on all day. I would have expected better customer service.
January 25, 2013