Rated 3 out of 5 by Nexttime Needs work
I was not impressed with my stay. My expectations were set when I booked and was based on my previous stay. The hotel needs updating and the staff needs improved customer service skills. If it weren't for Joseph at the pool and Leilani at the kids club the 5 day stay would have been a bust. Very disappointed that Westin takes themselves for granted and sees no need to upgrade their facility.
August 30, 2012
Rated 5 out of 5 by Denk Great location and features
We enjoyed our stay at this hotel as it provided a great location (near Whaler's Village), as well as great SPG benefits. The front desk & concierge staff were very friendly, providing us with key information about the hotel. Swimming pool was excellent. Also, the hotel had a complimentary shuttle service to downtown Lahaina as well as other stops. Will stay here again.
November 26, 2013
Rated 5 out of 5 by golfprofromcali THE WESTIN MAUI'S SERVICE NEVER DISAPPOINTS
WE HAVE COME REPEATEDLY TO THIS HOTEL OVER THE YEARS. IT IS THE ONLY PLACE ON MAUI WE CONSIDER STAYING. THE SERVICE HERE IS ALWAYS OUTSTANDING, BUT ON THIS LAST TRIP IT SEEMS THAT THEY HAVE TAKEN IT TO ANOTHER LEVEL. THE CONCERN, HELPFULNESS AND FRIENDLINESS OF THE STAFF WAS INCREDIBLE FROM BELL, TO RECEPTION, TO HOUSEKEEPING, DINING EVERYONE MADE THIS STAY A COMPLETE MEMORABLE STAY.
October 13, 2013
Rated 4 out of 5 by Beth55 Not restful
Hotel was beautiful everything we could have asked for but they were installing a lift outside the building for the construction that was going on on the 8th floor. Unfortunately this grinding of concrete was 2 lanais over and was absolutely jarring from about 8 til about 4:30. It was not restful, and kind of blew the romantic weekend idea. Other than that it was perfect, a perfect weekend.
October 14, 2012
Rated 4 out of 5 by Niki73 Lovely Hotel
This was our first visit to the lovely Hawaiian Islands, and we had an enjoyable time at the Westin Maui Resort & Spa. Good for families. The grounds of the resort is lovely, starting with the beautiful waterfall in the lobby and going on to the pool area and beach. More sun umbrellas are needed poolside for shade. Room and bed was comfortable. Tropica Island Grill also get a thumbs up.
August 17, 2013
Rated 4 out of 5 by Marea Excellent Facilities
We visited the Westin, Maui in December. We had difficulties in the first instance when our room was not available and we had flown from Australia. They compensated us by not charging the resort tax which was good. Prices are a little expensive for drinks and poolside snacks. Prices for beach/poolside cabanas was also a little steep. Great location next to shopping centre and great views.
January 3, 2013
Rated 3 out of 5 by Tahoe60 Expectation Not Met
I give the hotel 5 stars on landscaping and comfortable beds but everything else was a big disappointment. Not enough parking, and stalls were too narrow and made lots of guests angry. We almost got hit twice! Our toilet was leaking and kept refilling every 20 minutes. We requested to have it fixed twice, and they did, but it only got worse. Amenities are below par for a luxurious hotel.
April 4, 2013
Rated 5 out of 5 by krissygal2012 Absolutely Beautiful!
I LOVE this Hotel. It's so intimate. I stayed for one week in January 2011 for a meeting-this Hotel, to me, is Hawaii. From the grand waterfall that greets you as you walk in the door, to the gorgeous landscaping/pool area, to the beautiful, endless sandy beach you have to walk on. Plus you're so close to shopping! My goal is to get back to this Hotel within 2 years. Westin- I miss you!!
April 1, 2012
Rated 5 out of 5 by Stmartin2013 wonderful stay and play
Although it was being painted the hotel was clean. everyone was friendly and seemed more then happy to help us. The only problem or concern was the super small parking lot. If you left in your car it was hard to find a spot when you got back. We had a small car and found it hard to park with out worrying about the car being hit by other car doors.
December 19, 2013
Rated 4 out of 5 by Tsunshine73 Fabulous place to Vacation!
We had a great vacation at this hotel. Plenty for the kids to do - they loved all the pools and having the beach just a few steps further away. I liked that you could find seats at the pool no matter what time you came down. I am used to jam packed places where people come down and "claim" seats as soon as the sun comes up. It was very nice and very relaxing.
December 4, 2013
Rated 4 out of 5 by WineAdvisoryGroup Great Location... Could be Better But Still a Good Spot
It is what it is. This place is very good but what's frustrating is that with a little more effort is could be GREAT. Fantastic location, great pools (can be VERY crowded), nice beach, near a lot of restaurants. Rooms could use a makeover. Service is uneven... most employees are fantastic, a few go through the motions. Maui is a great island and Westin is a good choice for Kaanapali.
April 7, 2013
Rated 5 out of 5 by gholmes50 Fabulous Hotel Experience!
We were absolutely thrilled with this hotel. it had everything we wanted. the staff was incredibly helpful and friendly. pools were great, ocean views beautiful, rooms very nice. we highly recommend this hotel for your next stay in maui. close to lahaina and whalers village for food and shopping and just a great place to stay..
December 30, 2013
Rated 5 out of 5 by JWong Love the Westin!
My husband and I usually stay at the Westin Villa with the kitchen amenities but because this time we only needed a couple of nights stay, we decided to stay here instead. We loved everything...same room set up and decor. With a big resort facility, we were bummed that they only had one hot tub!!! Overall, our stay was comfortable and enjoyable! Also was a great deal on travelzoo!
December 19, 2012
Rated 3 out of 5 by Becka This hotel was too expensive for the room and views.
The additional $30 resort fee (for which you really only get parking and 2 bottles of water a day) was not worth it. The view from a full ocean view was not full view, it was partial buildings and view. There is no vending machines or laundry on the floors, dry clean or laundry service only. The rooms were small considering the price you pay. The grounds were beautiful thankfully.
February 5, 2013
Rated 4 out of 5 by mkmaui Hotel is in need of immediate renovation
Our family spent a week in the hotel during spring break. Having been to Ka'anapali many times, we chose the Westin for its family friendly amenities and great location. Even though our check-in was delayed for over two hours to clean our room, the staff was courteous and remained so during our stay. We were surprised to find areas within the hotel in serious need of upgrades as our hallway carpet was stained, worn, and coming apart; definitely not representative of other properties we frequent in a similar price range. Our room had similar carpet and furniture stains. The icemaker made constant noise and the common space often had a rancid odor. The hotel is undergoing some renovation and during our stay they sadly closed the most popular outdoor bar. The pool, landscape and related facilities were well kept although quite crowded. We enjoyed the grounds, location, and the meals we shared on the property.
April 17, 2013
Rated 4 out of 5 by Cornpro1 Westin Kaanapali Hawaii
Rooms have been renovated since our last stay. Facilities are clean and inviting and the staff was extremely helpful. SPG counter is a great benefit. Location to Lahaina and Whalers Village is the best on the beach. Complimentary shuttle to Lahaina works well. Keep up the good work. Hope to return soon.
January 11, 2014
Rated 5 out of 5 by 1111leilani Excellent Resort and facilities .
We come to Maui from Oahu often. We usually stay at another Starwood member resort which we love however we tried the Westin this time and our expectations were high. We were very impressed with the Westin . The room was nice and clean with comfortable bed. The facilities were excellent , pools, gym and restaurants . We will definetly be back to the Westin in the near future.
August 2, 2012
Rated 4 out of 5 by spring15 Great resort on Ka'anapali beach
This is the third time in ten years we have stayed at this resort, and more than likely will be back in the future. The only complaint we have with the resort would be the buffet breakfast. The breakfast was very over priced for what you received. There poolside grill and restaurant was very good and priced fair. Every staff member of the westin was professional with smiles.
November 12, 2012
Rated 5 out of 5 by LandS Awesome Honeymoon Hotel!
My fiance and I went to Maui for our honeymoon. The Westin treated us really well and even provided complimentary upgrades to make our stay even better. We really enjoyed staying here and recommend this hotel to anyone going to Maui!!!!
The one negative thing I will say is that the brunch buffet is very expensive and it would be nice if it was discounted for hotel members.
October 13, 2012
Rated 4 out of 5 by FLSL fantastic hotel
This hotel is great. The pool is a dream for kids. The little place to eat by the pool is quite good and very reasonable for Hawaii. The beach is nice. Rooms have a nice "bar" area and a fridge. Nice for staying several days. Hit the grocery down the street and have snacks to take for day excursions. There are neat activities for kids, including ukulele lessons. The only negatives I had were related to hotel staff and being a gold member. I didn't feel valued to be one and was pretty irritated that they wouldn't allow us to check out at 1 pm instead of 11. I finally convinced them to let me check out late to ONE of my two connecting rooms. Funny that no one came to clean the other one before we left, so clearly they did NOT need to have me vacate it. In general the staff was not that friendly at the front desk, but the other staff was great. Parking is tight and sometimes hard to find if you don't want to valet.
December 19, 2011
Rated 4 out of 5 by eyc7889 Maui Birthday
Took the family to Maui for birthday. Brother in law is Platinum member and got us some good rooms. Got a birthday cake that was excellent! Thank you Westin for the delicious cake! Facilities were a child's dream with the huge pool and waterplay options. Beach is one of the best we have been to, not too many people, sand is fine and beautiful. Not much for snorkeling but great for boarding and just floating. Ono Grill and Tropica were decent. Adjacent to Whaler's Village which provided good alternatives in Hula Grill and Leilani's. Spa was very enjoyable, wife had best deep tissue massage by Michelle, she couldn't stop complimenting her skills. Only gripe was that the housekeeping staff didn't clean our room well one day, and completely missed the adjoining room on the same date. Came back and cleaned it after we called. AC was a bit malfunctioning... had to set it at 67 to feel cool... it was like 75 in there...
July 14, 2013
Rated 3 out of 5 by SW2013 Great location, good facilities, decent rooms
We stayed here for 8 days and 7 nights for our honeymoon in May/June 2013. The location is great; Whalers Village, beach access, restaurants, activities, etc. are all within walking distance. The facilities are good; we enjoyed the multiple pools, Ono's Grill and the overall layout of the resort. The Polynesian Luau was disappointing and the Tropica Restaurant was overpriced and under-delivered. The couples massage at the Heavenly Spa was great though! The rooms are clean but the walls are so thin you can hear every word and movement of your neighbors; this was the only downfall but a major frustration. We were upgraded to an ocean view room and greeted with fruit, cheese and champagne. We also received 2 complimentary breakfast buffets each day of our stay and a $250 resort credit as part of our booked honeymoon package, which was great deal! Overall, this was a wonderful place to stay for our first trip to Maui!
June 5, 2013
Rated 2 out of 5 by Tom317 Huge Disappointment should have moved to another hotel
Arrived to be downgraded from confirmed suite upgrade. Staff at front desk and valet very poor. 50 minutes waiting for luggage to be brought to room. I went down to lobby to be told by SPG desk "we will have it right up in 15-20 minutes" I went and found my luggage and started to bring it up; only then did they help. Then go to use fitness center and key doesn't work; at front desk "you have the wrong key" as if it is my mistake. Get card for breakfast forget it upstairs and ask front desk for new card, "No you have to go back to your room to get it"; I need special card for breakfast, card for fitness center, card for room and card for towels. This is crazy. Go to Relish to eat lunch food was terrible. Other than breakfast since it was complimentary we don't eat at property until last day for lunch. Poolside server confides she is only staff ( others on vacation and quit but they are hiring!). Try several times to meet with GM and Front Desk Manager never around; leave my cell for them to call me very first day saying can they call me around "11:00 am". First attempt by them is 5:40 pm that day. Finally after confirming on check in that 4:00 pm checkout was fine on the last day they say we have to move to another room. Very poor staff interaction with any guest let alone Platinum. One hot tub that might seat 8-10 people comfortably is unacceptable especially after an extended renovation. I just really kick myself for putting up with all the sub par performance of the staff. Only friendly people were house keeping, spa and pool side bar tenders! No sense of trying to Wow the customer here.
March 8, 2014
Rated 4 out of 5 by Pierre65 Summer Vacation
I had a very bad experience with the reservation manager Jeff, He was very rude and arrogant. His customer Service skill need to be refreshed with additional training. Upper management needs to keep better tabs on their managers. The Hotel is very beautiful and housekeeping performed and excellant job on room cleanliness. I would rate check in reservations poorly.
August 20, 2013
Rated 2 out of 5 by Burned Very disappointing
Was very disappointed in the cleanliness of the hotel. Carpets are filthy and the furniture dated. Restaurants were lacking with limited selection. Had heartburn the entire town.
February 7, 2014
Rated 5 out of 5 by EllieMae7921 Beautiful and everyone is so helpful and friendly.
The grounds are beyond beautiful. Anywhere you look, there is a stunning sight. Not contrived, not "hotel-like" but the natural beauty of Hawaii. The staff, from the front desk to the maids to the waiters are without an exception, kind, friendly and dedicated to making every aspect of your stay enjoyable. I would recommend this Paradise to everyone and anyone.
March 3, 2013
Rated 3 out of 5 by EB320 Excellent facility and location but...
Wonderful place for a vacation. Extreme patience is required with front counter staff as the lines up can be a long wait even when there is only a few in line. Improvements over the week of my stay as rope lines were added. Over time and with training, hopefully this will be fixed as it certainly does not represent of what I am used to with the Westing brand.
June 1, 2013
Rated 3 out of 5 by sslucas10 I was a little disappointed in my stay this time
We were disappointed by the state of the rooms this time - the first room was VERY shabby, the duvet was stained and the room had a funky smell. The second room we stayed in seemed a little fresher, but was still tired. . I am happy to hear that you are doing renovations. Until they are complete- I cannot imagine recommending this hotel to any of my friends.
March 11, 2013
Rated 3 out of 5 by Steve7143 The hotel has great service
The bed was not very comfortable and the hotel had to put a board under the mattress. Not something I expected to deal with while staying at a Westin. There was also a renovation being completed during our stay, which at times the noise from the construction became annoying when we were trying to spend time in our room at times during the afternoon.
September 27, 2013
Rated 5 out of 5 by mjlgls perfect all in one resort
my daughter and i really enjoyed our stay here.Our oceanfront room w/balcony was a perfect place to enjoy room service dinner,enjoy the sunset and action on the beach below when we wanted to just relax after a busy day.The staff was very responsive to our needs and the hotel location had immediate access to the beach&shopping -nice exercise facility too!
May 18, 2013