Rated 3 out of 5 by Deb1956 In the big city
the hotel was clean and the staff helpful. I found the pillows so soft they needed to be stacked to be comfortable. The bathroom was so small that when you sat on the toilet, the door was between your knees. The heating unit was directly above the bed,which made it very loud and kept waking me up.
Small issues, but they impacted my stay.
Non the less, a nice hotel
May 20, 2013
Rated 1 out of 5 by reallydrisapointed disapointed
The hallway had vomit for the entire stay. I told them but they did nothing. The pool room was a mess with dirty wet towels on every chair but 2. The hot tub was milky coloured. The Wi-Fi didn't work in the entire hotel so our children were upset, and that got us upset.
Our tv remote didn't.work and neither did our cordless phone.
DON'T STAY AT THIS HOTEL!!!!!!!!
December 2, 2012
Rated 3 out of 5 by Sally21 Very comfortable
Hotel and staff at registration were excellent. Room was very comfortable. Food at the award dinner was great, would have been excellent if it was hot. The only disapointment was the buffet breakfast the next day... staff meandered to our table or didn't come at all, coffee tasted burned and the food was cold. This was unfortunate as this is our last impression.
February 22, 2013
Rated 4 out of 5 by Vben Why is it that one has to complain to get a nicer room if it is available?
I was initially assigned a room with two double beds when my reservation asked for a king. The staff assured me that as a gold preferred member she was picking a nice room for my three night stay. The room was dark and overlooking the highway. When I called the recption complaining, I was given a beautiful room with a king bed and a spectacular view of the Lake.
September 26, 2012
Rated 4 out of 5 by CWF123 Enjoyed the Westin, not Toula
The Westin rooms and staff are really nice. We had a great lakeview. First time staying here and I was quite pleased. However, I would not recommend Toula within the Westin. Seemed over booked. Toke an 1hr plus to get our main course. I had requested a birthday message to be written on the dessert plate as we were celebrating a birthday - they did not remember.
July 20, 2012
Rated 3 out of 5 by JaxterB72 Below my expectations
The service and friendliness of staff was unwelcoming. Especially, the front door staff. Housekeeping was poor. Made the beds but left the bathroom messy, dust on the counter, on the facial tissue box, refreshed towels for two people when we were four in the room. Decent enough stay, but value for the dollar was not there. First and last time I will stay there.
December 29, 2012
Rated 4 out of 5 by chickie27 this hotel has great features
the view was fantastic, the hotel was clean, the people who worked at the hotel were fantastic how ever i felt this hotel was completely over priced... it could be that it was down town Toronto how ever that is how i felt.
June 28, 2014
Rated 5 out of 5 by Chloe08 Great hotel - perfect location
We stayed for one night with our young kids. Room was very clean and comfortable. Staff in the lobby/parking area were very helpful upon arrival. Can't beat the location for downtown attractions like centre island and Ripleys Aquarium.
June 25, 2014
Rated 4 out of 5 by TOTeacher Staycation
I live in Toronto but rarely make it to the waterfront. The view is wonderful and it was a treat to be able to just sit and gaze at the harbour.
July 11, 2014
Rated 2 out of 5 by Joe0074567 Not the Westin I know and love
Dirty underwear on the floor from previous guest, failed to clean room by 5 pm; managerial staff less than accomodating; bar staff rude; key cards inexplicably deactivated
July 7, 2014
Rated 5 out of 5 by JudyP1 Great hotel
I especially liked that the offered to call me on my cell when my room was ready as I checked in early morning and hotel was full to capacity so did not have an available room at that time. It was nice to be able to check my bags, go have a bite to eat and wait for the call instead of having to keep checking at the front desk for availability. GREAT service!
January 14, 2013
Rated 4 out of 5 by Marshall1013 Toronto Feb 2013
Overall a great experience and what I expect from a Westin. The only downsides were that the food and beverage service in all the restaurants and bars was extremely slow and quality was not great, especially for the prices they charge (which are typical of hotel restaurant prices). The internet service that you have to pay for is horrendous, slower than the old days of dial up. Total rip off. I work in the tech industry, have a brand new laptop that is very fast anywhere else, but with the Westin's 'high speed' internet it could take minutes for a single page to load. I feel completely taken advantage of that I was charged for the service. I know there were other groups in the hotel that got it free, but I also heard everyone complaining about how lousy it was. Not bad if you got it for free I guess, robbery if you had to pay. Hotel is a great location if you are attending a sports event or concert. Nice rooms, friendly staff.
February 20, 2013
Rated 5 out of 5 by Mia1 Perfect Toronto Vacation
Lake view was spectacular. Room was spacious and comfy. Bed met all expectations of a Westin hotel. Always the best sleep. Staff was very friendly. We left some clothes in closet and before we even checked out in the lobby housekeeping called down to inform front desk. Would definitely stay again. Perfect location in the downtown area....no need to move car.
September 3, 2012
Rated 3 out of 5 This hotel was disappointing for price paid.
Downtown Toronto construction was everywhere detracting from BHS International experience. Cost for hotel and Toronto, CA was too high. No "sorry for the inconvenience..." or similar comments from any of the staff at check-in or check-out! People of Toronto on the street, on tours we took and in local establishments were great and offset the disappointment.
July 23, 2013
Rated 2 out of 5 by sunshine02 Wstin Harbour Castle
Hall on 6th floor was musty smelling when you exited the elevator. Balcony Sliding Doors did not lock, Bathroom Floor Grout stained and required cleaning. Water flucuated between hot and cold when you expected hot water during a shower. Enrolled in Green Program but had to ask for the Green Card on two occassions. Resturants were not abundant in this area.
September 16, 2013
Rated 4 out of 5 by Gwen27 Charge for WIFI
The movies to purchase in the room are ridiculously priced. And the fact that wifi is NOT included in the room (only the lobby) was quite disappointing.
July 9, 2014
Rated 5 out of 5 by Linda52 excellent hotel
everything was excellent. The only thing we didn't like was the pool facilities. At 10pm it was so crowed with children. Have stayed at another high end hotel and they have the last hour as adults only. And also the hot tub was not working properly as the jets only came on once (after we got out) in a 1/2hr. When they did come on there wasn't much to them.
August 15, 2012
Rated 2 out of 5 by Elcapitano This hotel is getting tired
There was an overall unpleasant smell in the room. It was almost like the hotel was trying to mask an odour and had sprayed it with a febreze type of spray.
The front desk said it is some type of eco spray that is circulated in all rooms to give them a fresh smell. My wife and i found the smell sickening.
In addition the sink taps and toilet were leaking.
September 21, 2013
Rated 2 out of 5 by Ggggggg Poor adherence to ANY standard let alone that of a Westin Hotel. Shame, Shame, Shame
Fitness Centre improperly managed - was dirty, dangerous and under staffed
Surly reception man named Jeffery on some kind of power trip
Tired old rooms
General lack of professionalism in every department - an apparent lack of training
Housekeeping having conversations at FULL volume outside my door
Poor recognition of loyalty ( see surly reception staff)
October 18, 2012
Rated 2 out of 5 by roberts2014 staff are a hit or miss
some staff are excellent at there job but others really let the hotel down. The queues at the front desk are really unacceptable .
July 11, 2014
Rated 5 out of 5 by roadwarrior58 excellent stay
Only stayed one day to go to the Beaches Jazz fest but the staff was excellent at check in and obtaining information and direction to the Beaches. Took the cheapest non-refunable room and it was more than we anticipated. Parking was a block away at $30 for self park but that downtown TO for you...so no complaints...just a couple very satisfied customers!
July 31, 2012
Rated 4 out of 5 by JohnnieMike27 Missed the Mark
Having stayed at this hotel before, I assumed this stay would be as good. But when I went to bed @11:30pm I found that the bed was completely broken. I informed the front desk the next morning and they gave me star points from my uncomfortable night. A good start, however, as a Starwood Gold Member I think the least they could do was offer a free night.
December 5, 2013
Rated 1 out of 5 by SCG1982 Apalling stay
I have just returned home from a stay in your hotel and I wanted to make sure this was brought to someone's attention. I have stayed in the Westin Harbour Castle on numerous occasions, always very satisfied with the service and ammenties which is why this stay has been so mystifying.
I was in Toronto from Thursday night staying in room 1711 with 2 colleagues for the annual Can Fit Pro conference. Because of the active nature of this conference and the fact that we were all sharing we decided to opt out of your Eco program as we did in fact want to have our room cleaned and fresh towels each day.
Friday when we returned to our room at 8pm the room had not been cleaned and everything was as we had left it. I called and a cleaner was sent, we had to leave our room so she could take care of the room which was somewhat inconvenient but we were prepared to overlook what we thought was an oversight.
Saturday night we returned to our room at 5pm and found the same thing, no beds made, no clean towels, no garbage emptied. We placed a call at this time and went out again, having been assured that the room was about to be cleaned.
At 8pm on Saturday one of our party returned and found the same thing, beds un-made, no fresh towels. Again we placed a call and were assured this was about to be taken care of.
At 12.30am I returned to a room with, shockingly, unmade beds, no fresh towels and garbages overflowing. I called, frustrated and asked to at least receive some fresh towels which thankfully were delivered.
Sunday we had a change in our reservation, I was to move to another room and one of my colleagues who was just arriving in Toronto was to take my place. This was inconvenient but I had no problem moving. I was assured my new room would be ready by 6pm. At 6.45pm I still had no room and left my bags to go to our event. Before I left the front desk I requested that the room I was vacating be cleaned so that my colleague would have a clean, fresh bed. I was assured by 2 different desk agents that this would definitely happen. I also discussed my frustration at the last few nights but they seemed unwilling to do anything. They just kept questioning if I had signed up for your Eco option. I was very clear this was not the case.
Upon my return at 10.30pm I was informed that I still could not check in because my room was not ready. I asked if my previous room (1711) had been cleaned- I was assured it had been cleaned and fresh sheets put on for my recently arrived colleague.
After about 15 minutes I was told that my room was ready. I was given a key to room 1432. Upon arriving in this room, which was, I had been assured, freshly cleaned I find that the bed that I was to sleep in had in fact not been changed and still had makeup on the sheets and pillows. At this point, beyond frustrated, exhausted and past caring I decided to leave without discussing this. I had been unsucessful in getting any of our issues resolved while I was here.
I then checked this morning with my colleagues in room 1711 to see how their stay was and I was informed that they had spent the night in an un-clean, unmade room with dirty sheets. This was after 3 separate conversations with your front desk staff as I have detailed above.
I have never, in all my life had as poor an experience as this. I realize mistakes happen but this is a serious break-down in procedure, service and expectations.
I have emailed your experiences team and have not had even the courtsey of a reply so I am reluctantly posting this as I am uncomfortable "airing my dirty laundry" in public, even though dirty laundry seemed to be the theme of our recent stay!!
August 18, 2014
Rated 5 out of 5 by LindaCC The location is amazing
This hotel is located right on the shore of Lake Ontario in Queen's Quay Toronto. Our room had a spectacular view of the lake, Centre Island, some of Billy Bishop Airport - really nice! The windows were broad all across the room to allow the brightness and view in! The room was spacious and comfortable and the king bed was very luxurious - A great stay.
February 1, 2013
Rated 5 out of 5 by StuG4395 Great staff
We had a great experience for our stay.our. only problem was the guests above us made a lot of noise late at night. I called and was attened to by Michelle who resolved the problem personally. She went out of her way to make sure our stay was enjoyable. Every hotel should have a Michelle. Thank you so very much.
May 13, 2014
Rated 3 out of 5 by Tina The hotel and view were quite nice.
Overall, we were happy with our stay however, we ordered room service later in the evening and found the food absolutely terrible. I would NEVER order it again. Fries tasted like they were reheated from the morning and the ceaser salad we ordered didn't have one piece of bacon or any form of cheese whatsoever. For the price, it was beyond disappointing
February 18, 2013
Rated 4 out of 5 by Turbopat Quiet and Nice place
Very good sleep, confortable and quiet, Well located, few minutes Walk to Ripleys aquarium and CN tower,Starbuck coffee was appreciated
July 9, 2014
Rated 4 out of 5 by Park311 Exceeded our expectations.
Fabulous stay, enjoyed the location, and had a terrific room with a fabulous view of the harbour and island. Loved the convienence of the valet parking and the staff were tremendous. Parts of the hotel are dark & dull and the elevators need a freshening up, I guess it is just wear & tear and age starting to show. Otherwise very good. We will be back.
September 5, 2012
Rated 5 out of 5 by Audi4 Lovely Staff
This hotel provided everything a family wants during a family vacation. There was a man named Sean who worked behind the front desk who was the nicest and friendliest person who definitely made my experience at the Westin one to remember. The rooms are clean, comfortable, and spacious. I will definitely come back to this hotel when visiting Toronto.
August 2, 2013
Rated 4 out of 5 by Lucgar Well-appointed comfort
The Westin Harbour Castle is an elegantly understated gem on the Toronto harbor.
July 15, 2014