Rated 1 out of 5 by lambchop1959 Would not recommend this hotel.
Food tray left in room. No cold water in bathroom sink. Check in was supposed to be at 4 o'clock and I was not able to get in my room until around 5 o'clock. I had to be at my daughter's wedding rehearsal at 5: 30. I was rushed to get there on time. No excuse for the price of the rooms.
July 15, 2013
Rated 4 out of 5 by reeege Confusion
We had booked a prepaid package and when arrived nothing was prepaid. Confusion as to why and never really understood. TV in one of our rooms was bad after it was on for a while the picture would fade then come back bright!~ some channels could not access at all time not much variety.
October 29, 2013
Rated 5 out of 5 by JMCM Wonderful Weekend
We had a wonderful weekend. Extremely family oriented resort. Everyone was friendly, swift to assist, personal, and caring.
Additionally, of all the resorts and hotels we have experienced, the Westin had the most comfortable beds.
We returned home well rested and highly rejuvenated.
July 8, 2013
Rated 5 out of 5 by Don64 Always a great experience
Thanks to all the staff at the Savannah Westin who keep this facility in top shape. I like the new changes to facility since my last stay. I always recommend this resort to my friends and business associates. I have been coming down for almost ten years now. Keep up the great job!!!!
January 6, 2013
Rated 4 out of 5 by GA49 Great Location
This Hotel is great for seeing the city . I enjoyed being able to hop the ferry across the river and then come back to the serenity of the Hotel and not have to deal with the noise of cars and trucks at all the downtown Hotels. This is by far to me the best place to stay in the city.
February 3, 2013
Rated 4 out of 5 by SBKSMS This hotel has a great spa
This trip was a one day event only and we were there restrictly for spa treatments we had a fanatastic experience at the spa and would highly recommend that you use their services while you are at the hotel.... not in hotel long to really give it a rating but everything was good.
November 26, 2013
Rated 5 out of 5 by JWFL Thanks for remembering our anniversary
Nice that someone had put in the system that it was our anniversary. We were wished a happy anniversary upon arrival and arrived in our room that evening to discover a bottle of champagne. Thanks to the staff for helping make the weekend special! We will definitely be coming back.
October 28, 2013
Rated 5 out of 5 by SonoftheSouth Short and Sweet Weekend
My wife and I were some of the first guests at the property when it opened. Our room this visit was right next door to the one we had on our first visit on the 16 th floor with a balcony view over the island. The view was fantastic then and now.
We had intended to river-hop and go dine "in - town" but never made it off the resort. There was no need to as we enjoyed excellent food and service at the hotel. We camped out literally at the pool or on the balcony except when sleeping in our comfy bed and quiet room.
In our 2 nite stay I read an entire book, worked out at the great fitness center and we both had a fantastic massage at The Spa.
The sweet part came in when we joined the other big kids as well as real kids in the smores every nite.
Every staff member we came in contact with had a big smile, friendly words and always asking if they could be of any assistance.
This resort can go up against the best that we've visited in Europe, China, "Down Under, " the Caribbean or Mexico !
We will return !
August 7, 2013
Rated 5 out of 5 by Rich59 This hotel has exceptional staff
Jerry, at the Preferred Guest Registration, treated us from our arrival thru our stay in the highest of level first class treatment. Along with Merry, the conciegre also greatly added to the overall experience. Her suggestions were top notch.
Treatment was FIRST CLASS all the way,
September 11, 2012
Rated 4 out of 5 by Wally Birthday celebration
We had a nice stay at the Westin. My wife and I came just for her birthday. The room was comfortable; the view perfect; the staff outstanding. Special thanks to Chelsey and Yasheka. They were both so helpful, courteous and professional. Thanks for making everything a little nicer.
April 21, 2013
Rated 5 out of 5 by kmiranda2000 Ultimate comfort
My stay was one of business, yet I felt like I was on vacation. We are bringing a large medical meeting to Savannah in 2015 and we were concerned with the frequency and ease of the water taxis. After my visit, I can assure our attendees that the water taxis provide timely service.
April 7, 2013
Rated 1 out of 5 by FMec Unacceptable service
We spent New Year's Eve and day at the Westin and were extremely disappointed by the service (or lack of it). We had to wait 1 hour 40 minutes for a room service order of dessert and next day another 50 minutes for breakfast.
A hotel of this caliber cannot have sub-par service.
January 3, 2013
Rated 5 out of 5 by Briggs excellent hotel from services to facilities
Starting asyou enter the hotel, the bellboy/valet is very helpful front desk to concierge assisted us with courteasy, likewise to the mini store attendant. Room and the facility is great. We had a room at the 16th floor overlooking the harbor there is nothing to say but admire.
December 30, 2012
Rated 5 out of 5 by De76 Stayed for a conference
I stayed at the hotel for a conference for a week in October. I drove in and arrived late. The valet was very helpful. We had a great check in. Everything in the room was clean. Everyone was eager to help and offer suggestions to go into the Savannah. I would stay there again!
October 29, 2012
Rated 4 out of 5 by jessicabur12 Spa is awful
I made an appt at the spa and showed up for it & they told me i never made reservations which i did and have to employees name i talk to. Bad experience. Not happy at all. It was my boyfriends bday & i reserved the couples massage & they told me they didnt have receord of it.
April 22, 2013
Rated 5 out of 5 by Arnold66 Wonderful Holiday
My husband and I went on a Stay- cation of sorts to relax and enjoy our beautiful city from another perspective. The Westin was a great experience. From our check in to check out everyone was very friendly and helpful. I look forward to our next weekend visit to the Westin.
September 2, 2013
Rated 5 out of 5 by FVAtl Very Accommodating
We stay at this hotel every 2 years. The service and upkeep of the hotel always meets our standards. The only inconvenience we have experienced is that the room at check-in is typically not ready, even after 4:00pm. However, the front desk was very accommodating this visit.
July 24, 2013
Rated 4 out of 5 by Richard Great Place
Internet was a problem day 1, Carrier had a block where 1 could not send pictures.
day 2 could not connect to internet. Problem was resolved. The bar could not get ABC on tv to watch playoff basketball game. Service in lobby bar was poor.
OTHER THAN THAT HAD A GREAT STAY
June 10, 2013
Rated 5 out of 5 by Dresa This Hotel is and always will be exceptional
Having stayed at the hotel twice previously it was good to see things had not changed and that services were still exceptional- the Christmas displays were fantastic and we were sorry to miss all the other activities due to our short visit - will definitely be back
December 6, 2013
Rated 4 out of 5 by Elle Beautiful location.
We enjoyed the stay so much. Loved the water ferry. And Savannah is such a beautiful city. The rooms were lovely. I only wish we had known about the balconies attached to some of the rooms. I definitely would have requested a room with a balcony overlooking the river.
March 26, 2013
Rated 5 out of 5 by Kiki12 This hotel is Amazing!
This hotel from the moment you arrive to the moment you leave has phenomenal service! The staff were so professional, friendly and courteous. They made you feel very special! The amenities were top notch and amazing as well. I highly recommend staying at this hotel!!
July 13, 2013
Rated 2 out of 5 by bunnyjoon This resort needs work
The pool was not clean. Beige color throughout. Woke up with lots of throat soreness.
My bathroom floor leaked for three days. Nothing was done about it. Shoes and slippers were soaked.
Bottom sheet did not stay on mattress.
Low water pressure in cold faucet in sink.
May 10, 2013
Rated 5 out of 5 by Darmel49 First Rate Friendly and Accommodating
The site staff was friendly, helpful, and very accommodating at all times. The room was wonderfully comfortable. The reservation staff was helpful and understanding when our conference and travel plans were delayed due to an unexpected snow storm.
February 3, 2014
Rated 5 out of 5 by Happy This hotel is conveniently located and has excellent amenitites
The water ferry is a definite plus for this hotel! If you drive a car, once you arrive there is no need for you to move it until you leave. Beautiful views of the property are available if you upgrade to a river view room. I will definitely stay at this hotel again!
February 19, 2013
Rated 5 out of 5 by MAV22 My Stay
It was a lovely facility. My only disappointment was that I had reserved a deluxe river view and was put on the opposite side looking at the golf course and very little of the river. The funny thing was at check in the lady said hope you enjoy your river view room.
September 18, 2012
Rated 5 out of 5 by ANGC2020 This place is fantastic!
The Westin Savannah Harbor is a great venue. The rooms are comfortable, the staff is friendly, the beds are great and the food was exceptionable. I highly recommend the "bucket of wings" -- some of the best I have ever had. Great room, great food and great people!!
September 18, 2012
Rated 4 out of 5 by Bridge Wow factor here except spa
What a fabulous resort. Beautiful rooms, facilities, services and wonderful staff. I will be back. Spa was a bit of a disappointment. Overpriced for the hype you give it. No jacuzzi and spa facilities small and unimpressive for what you charge. But staff very nice.
March 14, 2013
Rated 5 out of 5 by clerk6538 Excellent staff
I utilized in-room dining several times while I was attending a conference. The food was delivered timely and ofcourse was very tasty.
April 17, 2014
Rated 5 out of 5 by Fletch Wesitn Savannah
We stay at a Westin on almost all of our trips. The Westin Savannah was by far one of the best ever. From check-in to check-out the staff was incredibly friendly and helpful. The room was larger than most and the view of the river was beautiful. We will be back!
April 1, 2013
Rated 5 out of 5 by Ceedubb Very nice stay
My wife and I had such a great time here. Everything was perfect.
All the amenities were awesome..
Special thanks to the bartenders who were so friendly. The water taxi made it so convenient we didn't need to drive. We are looking forward to our next stay here.
August 26, 2013