Rated 3 out of 5 by Mick Bizarre Restaurant
I know new year's eve is a busy time but we sat in the restaurant on the evening of the 30th along with six other tables with no apparent staff working there. No one was eating, no one was serving. We left after one-half hour of silence.
March 1, 2013
Rated 5 out of 5 by Smitty4 Great Hotel, Location, Value
After a long travel day was met by friendly staff and a great room. Super location, just a block from The Strip. Helpful staff answered my many questions. Will definitely return and spread the word to my friends about this great place!
August 5, 2012
Rated 4 out of 5 by vandesc Good value
Nice bright rooms, spacious with ample drawer space. Electric probably needs a minor upgrade. Door didn't always close completely without an extra push...
June 25, 2014
Rated 3 out of 5 by Unimpressed007 Helpful Suggestions
Our accommodations was average to less than average and nothing exceptional in comparison to other like hotels. The staff were very nice, very helpful and very courteous. The hotel for the most part was clean. The pool was very small.
July 2, 2013
Rated 4 out of 5 by MM14 Business Vegas
When in town for business I always stay at this hotel. It is perfectly located near LV Blvd yet outside the most chaotic travel. 5 minute walk to the strip. Clean and comfortable without all the smoke and noise of the strip hotels.
October 3, 2013
Rated 5 out of 5 by JBPhoenix Hotel has a great staff!
This hotel is awesome in terms of the staff, customer service, sleep, and ease of access to Vegas for both business and leisure travelers.
June 28, 2014
Rated 4 out of 5 by rstew17 Front Desk Imporvment
Thanks for the improvement in the front desk experience. It was noticeable upon check in for the first time in over 4 years. The property was full over the Presidents Day Holiday weekend but had a great time at the hotel.
February 24, 2014
Rated 5 out of 5 by MissKate Wonderful experience
It was my first stay at the Westin LV and it surpassed my expectations. Amazing customer service, beds, and restaurants. I will be back.
I do wish there was a better pool but I enjoyed being able to use the spa complementary.
August 7, 2013
Rated 4 out of 5 by JustUs2 Housekeeping Staff Did an Awesome Job
Our room was kept clean and made up by a wonderful housekeeping staff at this Westin hotel. Towels, bed etc were kept fresh even if we used more in the afternoon! We were very pleased! We also had some very good roomservice.
January 1, 2013
Rated 5 out of 5 by Tony Welcoming smiles
As i stay at the Westin Las Vegas an average of 5 times a month i would like to commend the staff, especially Vanessa at check-in for welcoming myself and my colleagues in a sincere ,warm , professional manner every time.
April 27, 2013
Rated 4 out of 5 by PamperedMary Nice overnight stay
My husband and I enjoyed an overnight stay at your facility before catching a flight to come home. The room was on the 15th floor and had a very nice view. The heavenly beds are in a word.... heavenly!!!
April 22, 2014
Rated 5 out of 5 by jimmynlin Staff treated us like royalty.
Every request was met with a smile and a quick response. Rooms were nice, and beds were so comfortable! We liked this Westin because we didn't feel crowded like when we visited the other casinos on the strip. Great stay!
December 20, 2012
Rated 3 out of 5 by BusinessTravel123 Nice Hotel
I really hate the huge hotel/casino's, so this hotel size is perfect. Was a little bothered by the oder at the hotel, some spots within the hotel really smelled terrible. I cannot pinpoint the smell but it was annoying.
December 13, 2013
Rated 4 out of 5 by Michelle Nice
My room was comfortable. This was the second time though, that my refrigerator was not working and it was not replaced.
I am also concerned about which floors the pets stay on. I would prefer not to be on those floors.
February 5, 2013
Rated 2 out of 5 by Tony36 This hotel tries hard but is not Westin quality
Great location for the hotel. Just short walk from the strip.
Hotel needs updating and should be listed as a Four Points hotel not a Westin.
Pool area needs a lot of work.
Staff are great!
I expected a Westin hotel.
November 11, 2013
Rated 5 out of 5 by AndLe Great Hotel
We were looking for a nice hotel near the strip but quiet enough to enjoy some rest. The hotel staff was friendly and responsive. We would recommend this hotel if you are a starwood preferred guest.
April 17, 2014
Rated 5 out of 5 by keto1957 Fire alarm procedures
Most of the time its a great hotel but my last experience dealing with Fire alarm was horrible. Operator couldn't answer my question why security and maintenance couldn't solve why fire alarm sounded
April 13, 2014
Rated 3 out of 5 by chep Decent hotel
This was my third stay at this hotel. The first stay was excellent, but each time after that only got worse. The room had a musty smell and did not smell clean and the housekeeping team did not meet expectations.
July 4, 2012
Rated 5 out of 5 by Momster COMFORTABLE ROOMS, OK LOCATION
If you're looking for a nice stay, very comfortable bed/shower but off the strip then this is great. It is walking distance to the strip and all the excitement, but I sort of enjoyed being away from it at times.
December 13, 2013
Rated 5 out of 5 by kc83 Another Great Stay
This was my second stay at The Westin Las Vegas Hotel, Casino & Spa. The one bedroom suite was spacious and luxurious. My wife and I thoroughly enjoyed the great service as well as the early evening happy hour.
July 5, 2013
Rated 5 out of 5 by overthetop best hotel, best value, best comfort.
this hotel is best, no smoking anywhere even the casino,. Room Service, whenever you ask for it. FrontDesk staff attentive to all your needs. Centrally Located, Quiet! Spa is Awesome. Love it @ i will be back.
June 6, 2013
Rated 3 out of 5 by UALCrew Maintenance needed
Tub did not drain and I can't believe the maid for the 6th floor didn't notice this when she cleans the tub. Tile going into bathroom and around commode needs to be replaced as it is worn and changing colors.
November 27, 2013
Rated 5 out of 5 by CJNOUT Amazing attention to detail and Customer Service
Brian at the reservations Counter was amazing! He was very conciensious to fulfill my special requests. Housekeeping was exceptional.
I would HIGHLY recommend a Stay at this facility!! I will be back soon!
November 8, 2013
Rated 4 out of 5 by SJR22 Quiet, comfortable stay a short walk from the Strip
This Westin is a nice property with a very nice staff. When compared to the "mega" casino properties the service is almost personal. Sean at check went way out of his way to accommodate all of my needs....
August 1, 2013
Rated 5 out of 5 by Spencer1991 Great service
Greet service and a very comfortable bed! The front desk agent (forgot his name) that checked me in & the concierge (forgot her name) who helped me with directions was very helpful and very informative!!!!
August 2, 2013
Rated 3 out of 5 by BRRuzicka Good Quality Facilities; Poor Quality Service
The facilities were first class, unfortunately, the service left something to be desired. My wife twice had difficulties getting assistance when she needed it from front desk personnel.
April 22, 2014
Rated 4 out of 5 by Las46 Location
Awesome place to be very close to everything , your off the strip but in the middle of it all
July 1, 2014
Rated 4 out of 5 by Steve21 Good Quiet Hotel Off the Strip
We stayed over Thanksgiving Weekend and enjoyed our stay. The Thanksgiving Buffet was great. The rooms are small, but comfortable. It's nice to have a quiet place to go back to after being on The Strip.
November 28, 2012
Rated 5 out of 5 by Jan13 Our hotel experience was great.
The location was convenient (within walking distance) to the convention we were attending. The staff was very friendly and accommodating to all our needs. The facility was very clean. Checkout was fast!
January 18, 2013
Rated 4 out of 5 by StuckonP6 Solid stay, but one problematic, unique issue
Slightly off strip, but nothing a 5 minute walk can't solve. Not much on the casino front, but I generally gamble at other casinos anyways so not a big problem. Suede restaurant could use more options on the morning buffet (although what was available was good). Room was clean and staff kept it clean and filled with water everyday. Huge bonus: they emptied out the minibar so anyone can use it for whatever....this is great. Those complimentary bottles of water went straight in and it was great to have a nice cold bottle of water when I get back to my room. Not many hotels does this on the strip and this is a HUGE plus. Overall stay was great.
However, I got stuck on one of the elevators one day. It took 20 minutes to get me out. I was told I would be comped points for the issue, however my account has not been updated as of Sunday night (I checked out Saturday). I wouldn't say this is a reason to stay away because the chances of being stuck on an elevator is pretty minimal, but it was a little scary.
Aside from this, I wouldn't mind staying again as long as the price is reasonable.
September 22, 2013