Rated 5 out of 5 by Canuk Room & facilities excellent
What was appreciated most was that due to my not being able to walk long distances we had asked for a room as close to the main building and pool and I called the day prior to arriving and I felt they were listening and I was told not to worry that she had picked out a room that was perfect for us. Indeed it was perfect and we really appreciated that more than anything. The room was wonderful from the shower, to the bed and the room in general. This is our second visit and we will be back.
July 3, 2014
Rated 5 out of 5 by Duana Outstanding Hotel
We were welcomed with the best customer service,always a smile and eager to help,the pools were wonderful,and the food excellent.
The room was spacious,comfortable,and the housekeeping was perfect! Overall the best resort I have stayed at.
July 6, 2014
Rated 5 out of 5 by gloria74 Best stay
We have stayed at this hotel and the Westin in Westminster, Co about a dozen times altogether and I must admit this was the most enjoyable stay of all. The renovations were lovely, true but it was more than that. The staff we dealt with the restful feeling was worth every penny and more. Thanks for a great mini vacation.
July 4, 2014
Rated 5 out of 5 by AlexisFromTexas Amazing Experience
I stayed 2 separate times this Summer and each time was consistent...
Outstanding service, Beautiful rooms, Great property.
Not only do I highly recumbent it, but I won't stay anywhere else when I am in Tucson.
And I'm picky!!
July 3, 2014
Rated 5 out of 5 by Robin71 Impeccable service
We love this hotel. We stay here every year for our anniversary and have never had a bad experience. We always look forward to our stay and are made to feel like royalty! Josh, the manager of the restaurant pulled out all the stops by providing our children with s'mores. We couldn't be more pleased with this resort and can't wait to return!!!
July 2, 2014
Rated 5 out of 5 by SCTucson Family or Adult Only vacation friendly!!!
There are five pools. They have adult only areas and enforce that rule. That makes it so nice. I can bring my grandchildren and have fun or not bring them and have a Nana and Grandpa weekend. There are scheduled activities for children by the pool at no charge and a wonderful staff to help with whatever you may need. Staff was friendly and helpful in all areas. Thank you for a great stay!
July 1, 2014
Rated 4 out of 5 by grw777 great place but short on food options
great getaway for our "staycation". Facilities are fabulous, especially the pool area and work out rooms. Really nice rooms, but get a top floor room otherwise you will hear your neighbors tramping across the wood frame floors! Pool side service needs some improvement, but overall a nice experience with nice staff!
June 30, 2014
Rated 4 out of 5 by MarkD99 Good Place to Vacation
Room was what was expected-we were there during summer so not near even half full. Stay was good, food expensive but good, room was clean with good housekeeping staff, with so few people at hotel I would of thought a good opportunity for hotels customer service to shine but a few opportunities(minor ones) were missed.
Overall, good vacation place and would return.
June 26, 2014
Rated 1 out of 5 by westridget Graduation Party
Booked 4 rooms for a graduation weekend.
Received confirmation in writing of close proximity and adjoining rooms. Neither were accommodated. 3 calls to reach catering, then told I needed the restaurant manager. 2 calls to him. Finally arranged cocktail party with lights apps. All were cold. Made brunch res for 10 with same manager. Got there, no reservation...they were able to accommodate us though. We've stayed here 4 times in the past. Lovely property....Bad Management. Still want to print this???
May 20, 2014
Rated 5 out of 5 by CLH12 Wonderful!
We spent 4 days at La Paloma in early April. The weather was fabulous between 60 and 90 degrees which was a welcome relief after our PA winter. We loved the spectacular landscaping and architecture. The fabulous palladium windows of the main lobby perfectly frame the Catalina Mountains. The pools are so inviting with quiet areas and hot tubs for adults and active areas with a wonderful water slide for kids. Everywhere you look, there are walking paths lined with beautiful trees, cactus, waterfalls and rock formations. Food was delicious with huge portions and plentiful fruit. It's a desert paradise
that is fun and completely relaxing!!!
April 11, 2014
Rated 5 out of 5 by RUBYROSE WONDERFULLY COMFORTABLE GREAT AMENITIES
THIS IS MY THIRD STAY AT THE WESTIN PALOMA.
LOVE THE SPACIOUSNESS, FRIENDLY STAFF AND POOL(S)..FOOD WAS PRETTY GOOD (WE ARE FOODIES)...GREAT LOCATION, VIEWS AND PROXIMITY TO EVERYTHING WE WANTED TO BE NEAR IN TUCSON!
June 21, 2014
Rated 5 out of 5 by StacyFromChicago Magnificent Resort!
The hotel is absolutely beautiful! The renovation is incredible! The outside decks and pools are gorgeous! I have stayed at this hotel in previous years- originally when it first opened, and several times since. It had gotten tired and needed updating. Now that the renovation is complete- it is one of the nicest places to stay in Tucson! We recently also stayed at other resorts in the area. La Paloma is much nicer (more luxurious and better location- close to restaurants shopping and U of A) then the two other resorts we stayed at. We loved it! The rooms were spacious, clean, and in good condition.
October 22, 2013
Rated 4 out of 5 by Keith43 Budget Vacaioners Beware
The resort is one of the most beautiful in Tucson and top quality service. However if you are a family with kids on a budget understand that the on prem restaurants really do not cater to either your pocket book, or your kids. Their are plenty of options not far from the resort if your a local like me and know that, but Westin would do well if they provided a more family friendly and budget conscious dinning option. Out side of that our stay was flawless!
June 16, 2014
Rated 5 out of 5 by lyons great everything
Everything was great the service and the ammendiites. The guy who brought the room service was very welcoming. His name was Garret and he was extremely knowledgable about the surrounding areas.
The pool and food were great. The staff was great
June 17, 2014
Rated 5 out of 5 by Bruce625 Nice Renovations
Stayed in the hotel once before it was renovated and liked it then. Like it even better now. Make sure to request a mountain view room if you like it a little quieter. Very serene.
I feel the resort fee should only be applied to full days at the hotel. I don't have a problem paying the fee because I did use the pool and fitness room but only on the full day I was there. Since checkout is 10:00AM it is doubtful a guest would have an opportunity to take advantage of the facilities on that day, likewise with the check-in day.
Only two issues. Bathroom didn't seem to be getting enough A/C although the rest of the room was nicely cooled.
Toilet seat in bathroom was installed wrong/crooked which made it a bit uncomfortable.
June 3, 2013
Rated 3 out of 5 by Woodpecker7 A Few Problems
The television only received a signal about half the time; thus, it was impossible to watch. My meal in Azul on Wednesday night was the toughest $30.00 steak I have ever eaten. Flavor was ok, but it was a real workout getting it down.
Room and bed were comfortable, although room was kept way too cold; setting was terrific.
June 13, 2014
Rated 5 out of 5 by CBeachy LOVE THIS RESORT!!!
My now husband and I had 50 of our closest friends and family stay here for our wedding and it was AMAZING!!!! We held our rehearsal dinner at AZuL, and Mason (restaurant management) was so thoughtful and amazing to us. He even had a bottle of champagne delivered to our room the night of our wedding and then the next day had a cabana by the pool held for us and our friends. We had the BEST service and were basically treated like kings and queens. All of the staff members were great during out 6 day stay and we will definitely be back. The spa was amazing as well. My husband and I received a massage and body wrap after getting marries and they both were amazing!!! All of the spa staff were very friendly and made me feel really comfortable and welcome. We live in Tucson and although there are many nice resorts and hotels to stay at, we will always pick the Westin! :) Thanks for everything!!!
June 12, 2014
Rated 5 out of 5 by ImAlright Stay at Westin La Paloma
We loved our stay. Just what the doctor ordered my husband to do. Get some R&R! Staff VERY friendly and helpful. We traveled from Phoenix for a baby shower, they paid for our BBQ, and when the servers heard some of us did not eat fish, they went out of their way and got pork for our tacos. That is unheard of at other resorts, so it was acknowledged and very much appreciated. We will be back soon.
June 9, 2014
Rated 5 out of 5 by Christine1970 Wonderful stay!
Loved this resort! I travel often and I am picky! I did not have one complaint! They offer you "free" bottled water in your room, great Startbucks coffee as well. Poppy restaurant was wonderful for breakfast!
Just had a great time!
June 9, 2014
Rated 1 out of 5 by Katdugo76 HORRIBLE
I was told that they would call me when my room was ready, never received a call. So after waiting 3 1/2 hours I finally went back and asked if it was ready. The rooms floor was dirty so I notified housekeeping (ROSA) and she cleaned it and told me it was not her problem that it was like this. We I made my reservations I requested 2 beds, Christina called me and asked me if I would be wiling to switch to a king with a roll away. No roll away ever came. She also stated she would send up some amenities to make up for it , never received anything. The refrigerator was broke blinking. Bad experience overall. Asked to speak to a supervisor and he stated all this is so hard to believe.
August 19, 2013
Rated 5 out of 5 by Shoulder Anniversary
You guys were awesome! All of you! Thank you so very much for making our "Anniversary" so special! Cortez was wonderful at dinner. Thank you, thank you, thank you!
November 4, 2013
Rated 5 out of 5 by DS17 Relaxing
We enjoyed the relaxing atmosphere and the comfortable room.
July 30, 2013
Rated 2 out of 5 by EW520 No customer service
Very disappointed in this resorts customer service. we called guest services several time and only got someone on the line one time, most of the time no one answered! Furthermore out by the pool where there appeared to be an abundance of staff patrolling we still had to bring the fact that people were blocking a major walk way with their chairs making it hard for someone like us with a stroller or a person in a wheelchair to get by.
May 31, 2014
Rated 5 out of 5 by jev38 Great Service!!
Rachel, Mimi, Amanda, Erin, Magda and Pat in valet are ALL wonderful customer service assets!! Their friendly, helpful and caring attitude, truly made us welcome. The room was recently remodeled and was very comfortable. The food at Azul was wonderful. I had the scallops and my fiancé had the cod both done in a wine sauce and cooked to perfection. Our made to order breakfast were very good. You'll want to try the egg's Benedict and they also have a very good chicken sausage in place of traditional. We were pleasantly surprise to find a bottle of champaign and a platter of cheese, fruit and crackers for our birthday celebration. Thank you all for making our stay so enjoyable. We will be back!
July 21, 2013
Rated 5 out of 5 by Itzy1 Treatment by Office Mgr., Malia Hebert
Ms. Hebert's personal attention and professional demeanor were refreshing. She is truly a "winner" and a primary reason that we will return to this hotel. However, we were EXTREMELY disappointed that we did not get a "Villa" which we reserved. We were not told at the time of making the reservation that this property did not have villas. When we made our reservations, we requested a lower level villa which she confirmed she would request. Again, there was no mention made at the time of the reservation that this property does not have villas but only hotel rooms and suites. Upon meeting with Milia, we then learned that there are several different types of suites available, but we were not offered this choice. We spent points for a villa and received only a standard hotel room. We had guests from New York invited for a cocktail party, which we had to cancel as there was not the expected kitchen we are accustomed to in a villa. We believe we are entitled to a credit in points to compensate for the difference and request that we receive a phone call to discuss.
April 20, 2014
Rated 5 out of 5 by Jackson13 Great Location in the Catalina Mountains Foothills
My wife and I visited the Westin La Paloma for 6 nights in April for a golfing getaway. I have stayed at this hotel many times on business and was looking forward to spending time here with my wife and we were not disappointed, thanks to great support from Guest Services.
Our room was a huge suite with fantastic views of the golf course and spectacular sunsets. The new renovations of the rooms have been very well done and are a nice improvement. All the rooms have balconies or patios. The rooms are large by hotel standards and the balconies provide a great venue to watch the spectacular Tucson sunrises or sunsets.
The resort is expansive with multiple pools and hot tubs (and cold tubs), health club facility, tennis courts, four restaurants and twenty seven holes of golf at the La Paloma Country Club. It is great to have all these options available at your destination. The size of the resort can be a challenge in terms of getting around, but carts can be called for if needed. They were working on renovating the main pool area when we arrived, but the County Club pool was available and the main pool opened for the latter part of our stay.
There are multiple restaurant options and we dined a at the Azul restaurant, the country club and had lunch every day at the pool. The food was very good at all three, with the prices typical of what you would expect at a hotel (a bit high). The service at all three was great. The views from Azul are spectacular.
Overall, we had a very enjoyable stay and plan to be back on our next visit to Tucson.
September 2, 2013
Rated 5 out of 5 by Happy24 MY HOME AWAY FROM HOME
Have stayed in other two resorts in Tucson and must say that La Paloma far excels in every category!
Glen and his staff have gone out of their way to make sure my stays are safe, sound and enjoyable. Any errors corrected over and above excellence.
Kay Prince is the best conseriage I have ever been fortunate to work with and now I have a new friend too!
May 31, 2014
Rated 4 out of 5 by Kaliji Review of our stay
Generally the experience was very good. With few exceptions the staff was responsive, courteous and helpful. Upon checking out we learned our flight was cancelled and had to check right back in! The second room we got had no hand soap and inoperable phones. We reported the phone problem (using my cell phone) but that never got resolved. The person who checked us in was extremely helpful and re-enrolled me in SPG as my membership had been inactive for years. it was nice to be recognized as a former frequent customer.
The setting is beautiful and the grounds were impeccably maintained!
The outdoor Saturday night movie for kids was played far too loud and that made it difficult to enjoy the pool that evening.
The food was excellent; room service a bit slow and the wait staff in the restaurant were responsive at times, overly so, but then disappeared for too long at other times! The service at the bar was excellent though. Overall, with a little attention to training this could be a superb experience for the average guest! For the most part the staff exceeded our expectations for good service and we had a wonderful stay!
June 3, 2014
Rated 2 out of 5 by MARI98 HOTEL WAS NICE BUT NOT HAPPY WITH SERVICE
PROBABLY WOULDN'T GO BACK
June 2, 2014
Rated 4 out of 5 by MAJ56 July 4th
Overall my stay was good but ended on a bad note when the cart driver, Todd, was rude, condescending and speeding , causing my new cooler and a suitcase to fly off the cart, No apology offered. cooler scratched and lid fell/broke off. My stuff scattered and he did not help put stuff back in cooler. desk manager at checkout made me wait to talk with him and then did nothing about the situation except to say he apologized and there was nothing he could do but come back. the laser light show was disappointing with no patriotic music and too much purple and green lights. should have been more red, white and blue. service in Azul extremely slow. the majority of service workers were good. Selective reinforcement of adult pool rules.
July 6, 2013