Rated 5 out of 5 by golfvacation413 Best Place to Stay at the Desert
This is one of favorite hotels to stay at in the Palm Springs. The rooms are great the staff is fantastic from the bell hops to the golf staff. The Italian restaurant in the hotel is great as well
July 5, 2016
Rated 5 out of 5 by Dybarra Awesome get-a-way!
My husband and I always stay at The Westin Mission Hills when we visit this area. We love the resort and the staff. There are 3 staff members that are extraordinary and I have to mention.
1. David - the bartender at the Las Hadas pool. He went above and beyond to make you feel welcome and always had a smile. We were sad when he was off the last few days of our trip and it just wasn't the same at the pool without him.
2. Carlos - bartender at PINZIMINI RESTAURAN. Very friendly and we loved sitting at the bar chatting with him. Exceptional service and he made you feel so welcome.
3. Claudia - bartender at PINZIMINI RESTAURAN. WE showed up at the bar one night to watch the Warriors game and Carlos was not there. We were told he was off for a few days. We were a little disappointed but Claudia was the barender and let me tell you she was AWESOME!!!! We just loved sitting at the bar and visiting with her. She was the best.....so friendly and very professional. We made sure we made it to the bar every night just to chat and hang out with her.
We had a great experience with all the staff but these 3 really stood out with their exceptional customer service. We could not have asked for anything better. Because of these 3 wonderful people and the fact we love the Westin Mission Hills we will definitely be back as soon as possible. Hopefully someone in management will see my review & let David, Carlos & Claudia know how wonderful they are!
June 18, 2016
Rated 5 out of 5 by NickJB2016 Excellent Choice...
We checked in after a horrible 15 hour venture with terrible service from an airline. We arrived at the hotel side of the Westin Mission Hills as we should have been dropped off to the Villas.
That said, we were treated like VIP's from the moment we stepped out of our car service. The check-in was smooth, even though they had to bring us to the Villas. Everyone was amazing. A special thank you to Stacie and Mariam as they not only provided us with our accommodations but their warm smiles and personalities made us feel welcome and like they were there just for us. We walked by the front desk and they remembered us in the coming days and never missed an opportunity to help or just say hello. I didn't catch the name of the person who checked us out however she was amazing as well. We didn't want to leave!
Speaking of which, I worked in luxury hotels for 15 years and we train/retrain people to be friendly, make eye contact and initiate conversation. Not sure what is in the water here however from the grounds keeper to the managers, everyone smiles and says hello. Once again, you just feel like you made the right choice to stay at Westin Mission Hills. (It makes me want to move to Palm Springs to work with such a excellent staff.)
Another stand out during our time was our server Elizabeth at Pinzimini. She welcomed us on our first night and we decided to return to the restaurant for our final meal. What an excellent choice. The food is amazing, but you can get good food anywhere, the service is what sets this place apart. Elizabeth remembered us, asked how the wedding we attended was and even remembered what we had to drink!
If you are looking for a relaxing time poolside or if you are into golf, this is the place to be. We even had friends that stayed at a 5-star resort in Palm Springs while we were there who came to visit and said they wished they booked with us vs. paying a lot more for sub-par service.
Once again, you can pay more elsewhere but remember if you want to feel special and appreciated you need to stay at the Westin Mission Hills Hotel or Villas. (I personally like the villas.)
May 5, 2016
Rated 5 out of 5 by AndrewS28 Made me feel at home, amazing experience
Karen and Monce at the front desk were absolutely amazing, they made sure that my stay was fantastic even before I got to my room! And the room was pristine with a nice welcome gift!
The facilities are outstanding as well, if you like to golf you must play the Pete Dye course, it is fantastic and tough (in a good way).
Finally, the food was better than I could have expected! With my platinum amenity I chose the breakfast which is a huge buffet with just about everything including eggs Benedict. Also I must give a shoutout to my server at the restaurant, David, he is awesome. Always made sure to go out of his way to greet us at breakfast and again making me feel right at home!
Thanks Westin, you made my 2 weekends of Coachella memorable, and not just for the festival.
Thanks again to Karen, Monce, and David!
April 21, 2016
Rated 5 out of 5 by Maree45 This hotel has a relaxing environment
This hotel provided a fantastic 5 star treatment. Mike Ohara treated us very well and made sure everything about our stay was taken care of. The only down side was that the hotel was crowded because of spring break and they were having difficulty with the amount of calls. I had to call three times to the front desk and was still not delivered with what I asked for. Other than this the hotel was accomadating to everything and a relaxing place to be for the weekend.
April 2, 2016
Rated 4 out of 5 by metma needs improvement
I am a regular visitor of La paloma. Normally I am very satisfied with the westin. This time the computer system did not recognize me as Gold member. This was very disappointing. Donald (?) at the reception was very helpful. Still it is annoying that the compare system was not able to recognize me. Very disappointed compared to the service I am used to.
March 29, 2016
Rated 4 out of 5 by ballev Nice property
Overall a good property but could use a few improvements to be great. Room wasn't cleaned until after 4pm daily, right when your back in your room to relax after a day of activities and wanting to get dressed for dinner. The early morning goose honking got old after waking to it every day. The older lady serving at Starbucks could use a class in pleasantness. The property is beautiful and the staff is friendly and helpful. Good food in the restaurants but I don't think I will return.
March 17, 2016
Rated 4 out of 5 by BKLYN11201 Kickback in Comfort
Nice getaway in spacious units and well maintained property. We are looking forward to a return visit to include Jazz weekend (just missed a great lineup). Staff was extremely courteous and accommodating.
February 26, 2016
Rated 5 out of 5 by James3838 GREAT
Great golf, great spa, great food. What else does a couple need.
February 15, 2016
Rated 3 out of 5 by CSBSeattle Nice, not great
Nice location, but needs to be refurbished and modnerized. Bathroom was old and worn out, A/C unit would cool room (I prefer it cool to sleep), so probably needs some boost, zero cell coverage, which makes no sense in today's world. Overall, it's fine and nice, but not top tier
January 29, 2016
Rated 5 out of 5 by MarCrev Nice stay
Wonderful room overlooking the pool in Building 9. The gentleman that checked us in was very helpful and attentive and set the tone for a wonderful evening. We will be back
January 11, 2016
Rated 5 out of 5 by 1Ali The hotel has great features
Very comfortable and quiet.
January 5, 2016
Rated 5 out of 5 by Farid123 Great resort
Excellent facility. I've been at this resort several times and will go back again
December 31, 2015
Rated 4 out of 5 by RufusInHI Fantastic Family Oasis/Resort in Palm Springs/Rancho Mirage
OVERALL IMPRESSION: Plain and Simple; this is a very large Golf Resort and Spa in terms of real estate. The resort is very large and spread out with several pools both for family and adult only. While dealing with many guests in this large resort, I found the hotel staff to be very accommodating and genuinely friendly. If you are looking for an intimate and VIP attentive service, this may not be your resort. If you are looking for a children/family oriented resort, you found the right hotel resort. Looking forward to our next visit.
SPG RECOGNITION: Yes, upgraded to a Suite. But had to make several inquiries to get a room with a better view and location closer to the Front Desk. Management eventually went out of their way to offer one of the Presidential Suites. THANK YOU!
THE ROOM: Very Clean and Well Maintained, Suite was extremely large and well appointed.
LOCATION: In the heart of Palm Springs Golf mecca. Great expansive resort with many choices for swimming pools and golf courses. Lots of family oriented activities and of course...Golfing.
EXCEEDED EXPECTATIONS: The hotel valet and shuttle personnel are extremely accommodating; they provide great hospitable service. Please note that it was well over 118 degrees during our weekend stay in August; and the valet personnel did not hesitate nor complain about any service they provided. KUDOs to the them during this taxing time with the extremely (record setting) hot weather.
EXTREMELY BELOW EXPECTATIONS: The Hotel Resort lacked a SPG Club Lounge for VIP Guests.
December 28, 2015
Rated 5 out of 5 by AS19 This hotel is very beautiful.
Nice resorts. Excellent service
December 28, 2015
Rated 4 out of 5 by DMo26 Nice Property
The layout and grounds of the property are nice. Our room was a showing it's age a bit, but still fairly comfortable. The food and Pinzimini's was excellent.
December 9, 2015
Rated 5 out of 5 by Walters11 Staff is Outstanding
Second stay in 3 weeks, the hotel is amazing. One of the key points that makes this an outstanding stay is the staff. Every member of the staff went out of their way to make this stay wonderful. Check in was fast, helpful and responsive. I asked for a room close to the pool because my 11 year loves to swim, no problem, done! The people taking care of the animals on site made sure to include all of the kids at feeding time. The grounds keepers even took the time to explain the garden or give you a ride to your room. All of these people were professional and make this a great place to stay. We will keep coming back again and again.
December 4, 2015
Rated 2 out of 5 by jr1010 The quality of the hotel has gone down
We have been going to the Westin Mission Hills for years now and have noticed the quality of the rooms getting worse each year. We really like the convenience of golfing at the Westin and enjoy the beautiful grounds, but you don't get what you pay for anymore.
On this last vacation, I noticed the bathroom had dirt and hair on the floor when we first got there. On the second day, after having been out and returning to the room in the evening, the room smelled like dirty diapers -- probably from the "family room" nearby and the vent situation? who knows but it was not pleasant to say the least. Also, the "heavenly" beds aren't as comfortable as they used to be.
Overall, I am disappointed and doubt we'll be returning.
November 30, 2015
Rated 5 out of 5 by Bordensbored This hotel is Beautiful.
Had the best stay. Steven's service upon check in was excellent! Can't wait to stay at the Westin again soon.
November 20, 2015
Rated 2 out of 5 by Jone123456 Good views and food but not room
This is my first stay as a gold member in SPG hotels. Views are good, food is good, people are good, but not the room. The facilities are old, air conditioner doesn't function in the first place, worst of all, me and my company felt quite itchy after we used the sheet, so we have some sanitary concerns.
November 9, 2015
Rated 5 out of 5 by Sheri23 Almost perfect!
Everything was great. The only negatives were the coffee and tea were not restocked on the second morning. Also I picked up the mini bar items and was billed for them. I did not realize they were pressure sensitive. My bill was adjusted.
November 7, 2015
Rated 5 out of 5 by DanJ Great golf course views
We enjoyed our room overlooking the 14th hole of the Pete Dye course, and the easy access to pools, restaurants, and the amazing views of Mt. San Jacinto. The morning sunrises and evening sunsets were spectacular! And the gentle desert breezes rustling through the tall palm trees created an atmosphere of total relaxation. Cannot wait to return for our next vacation.
October 24, 2015
Rated 2 out of 5 by Verified Reviewer Disappointed
My wife and I were looking forward to a nice getaway in the desert where we could just relax. We found this property and though it looked good as we are loyal to the Starwood brand of hotels.
We had cashed in points for our stay, but on the way out to the hotel saw that the nightly price had dropped to a very resonable $119 per night. We figured it would be better for us to pay for the visit with cash and save the points for a future getaway.
When we arrived at the front desk and asked if we could do so, we were told that the nightly room price was $200 per night PLUS a resort fee. That was the first sign something was wrong.
We were put in a room that was very old, had unclean sheets, power outlets that half worked, an A/C unit that made enough constant noise to keep us up at night, a TV that occasionally got satellite reception, and a view of the parking lot. To make matters worse, we were woken up by the very loud sounds of lawn mowers right outside our window, which proceeded to last for about 5 hours, and included "popping" noises that sounds like gunshots.
I would be aware of all of these items before booking your own stay at the hotel. I don't know how other rooms are but this was our experience with this one.
October 19, 2015
Rated 4 out of 5 by Sumiteer Overpriced for what I recievedc
I called desert car rentals which was 4 miles away and was charged 50.00 for 5 short phone calls. It would have been nice if someone told me this. I would have used my Canadian cell phone and not have been charged nearly that. Does the hotel really pay that much for local calls in California? My other peave was $6.00 for one cup of coffee. My wife and I should not have to pay $12.00 for coffee at breakfast at Pizimini. The adult pool was nice and quiet which was excellent. The grounds are kept very nice. The overall stay was very nice, but i would not return because of a 50.00 phone bill.
October 16, 2015
Rated 5 out of 5 by Esmith1 Everything you want, nothing you don't.
Living in the heart of Hollywood, sometimes the hustle and bustle can get to be a bit much. It's for that reason that my lady and I decided to spend her birthday here at the Westin Mission Hills. Best decision we could've made.
You wouldn't believe the level of quality for the price. The staff, the room and the accommodations were all on point. I checked in with Adriana who was incredibly helpful throughout our entire stay. Dealing with her, we felt genuinely welcome upon our arrival and were so well taken care of over our three day visit that she felt more like a friend than an employee when all was said and done. She even got other members of the staff involved in helping me organize a little birthday surprise for my lady. That woman deserves a promotion, though that isn't to say that any of the other employees were any less helpful and benign.
Looking at my review writing history, I'm not shy when it comes to calling a business out if need be but I have no complaints this time around. Our room was beautiful, staff and guests alike were friendly and courteous, the grounds were kept clean, they're pet-friendly...... even the music playing at the pool was great. Night-swimming to 80s and 90s jams? Yes, please. This hotel has it all and at such reasonable rates. There's a gym, a spa, multiple pools, a great restaurant/bar, one of the top ranked golf courses in the U.S. and much more. We're already looking forward to returning early next year.
Next time you're in need of some R&R, definitely consider the Westin Mission Hills golf resort and spa. You'll leave with the sense of bittersweetness just as we did. Glad you came and sad to leave.
October 2, 2015
Rated 4 out of 5 by KDiaz1 Relaxing Oasis
The hotel was very large and the rooms are comfortable. The views are spectacular. I recommend the breakfast buffet, it was delicious. There is not much to do outside of the resort, but the resort has plenty to offer. Housekeeping accidentally took a pair of my shorts, and though they have not been accounted for, the staff seemed to be pretty responsive.
September 28, 2015
Rated 5 out of 5 by Ermias Great Family Resort
I love the options you have on site. My son was doing something all the time and it was relaxing.
September 8, 2015
Rated 4 out of 5 by NurseRN Repeat Customer
Really enjoyed our stay! Already recommended this resort to friends, family, and coworkers. We will be coming back next month as we had a great time. Love the pools and slides. Nice weekend getaway. Keep up the good work.
August 31, 2015
Rated 5 out of 5 by Pmglbat Staff
All staff in and around the resort were very courteous and polite, but a special mention has to go to Mayola who we met in the fireside lounge , she made us feel so comfortable and made our vacation so much more memorable also must mention Roberto in the bar who helped out with information around Palm Springs. Also Jose Luis and Luis at breakfast nothing was a problem and always very helpful
Thank you all
August 28, 2015
Rated 5 out of 5 by Gfarmer Relaxing Stay!
I spent 3 days at the Westin Mission Hills Resort and had such a relaxing getaway! The Las Hadas pool was great - not too busy mid-week, eith plenty of towels and drink service Friday afternoon. I also had a service at the soa, which was professional and relaxing. The spa is beautiful with lots of amenities. The room itself was kept ckean and comfortable, nothing beats the Westin beds! Everything was perfect, the staff friendly and helpful.
August 25, 2015