Rated 2 out of 5 by JackS345C288 Possible thievery, absolute negligence and incompetence
I stayed at this hotel a couple weeks ago and left a pair of very expensive slacks in the closet. The day after checking out, while still in town, I contacted the front desk and they transferred me to the lost and found department (security). The call was not answered and was transferred back to the front desk, at which point the receptionist asked if I'd like to leave a message. I told her I was concerned that if I left a message I might not receive a call back, but she assured me that I would be contacted. So, I left a very detailed message regarding the lost item (what, where, when, my name, and my phone number). I repeated my name and number very slowly and very clearly. Sadly, I never received even a courtesy call back to inform me that the slacks were not located. I can't say definitively whether or not they were stolen, but I can definitely say that having my voicemail completely blown off demonstrates a profound lack of concern, coupled with complete incompetence, on behalf of the Westin staff. I've been a Starwood Platinum for many years but am becoming increasingly displeased with the level of service provided by the SPG group in general, and certainly by this hotel in particular.
September 10, 2014
Rated 5 out of 5 by DOCK999 EXCELLENT EMPLOYEES AND CUSTOMER SERVICE SEPURB
EXCELLENT HOTEL---ALL EMPLOYEES TREATED ME WITH RESPECT AND BIG SMILES ON ALL STAFF.YOU COULD TELL THEY LIKED THERE JOBS
September 7, 2014
Rated 1 out of 5 by jaTony1966 This was my awful stay at any Westin
The front person Ms. Angela was not professional. I made reservation a month in head of time. It was my wife and I ten anniversary. We have stayed at the Westin downtown Atlanta several times. We choose that Westin for something different. The first dest personal Ms. Angela treated us as we was just another number very short. The room she assigned us wasn't ready to stay three days and two night. The room smell wet and old. Went back down to the front desk and the person there was much better. I know business but you can't serve but one at a time. My anniversary was a bust my wife and I spent the most of our time somewhere else. I will not be coming there to stay and I will tell other about the experience I had.
December 9, 2013
Rated 2 out of 5 by Coco121212 not the best first experience
I travel a lot all year and stay in many hotels. I wanted to try the Weston because I heard so much about it. First room they gave me had a smell in it like someone smoked in it. I came back down got another room and had the same issue. Then decided to just go to the bar while they figured it out. The worker brought me my keys for the new room and said they checked it. Finally after the bar I went up stairs to the new room and this one had a smell as well. I didn't go back down I just tried to sleep. It was already 12pm by this time.
She also mentioned to me she would give us a discount at the bar and said she would be right back and never came.
Had a flight at 6am. Wasn't the best for my situation.
August 24, 2014
Rated 5 out of 5 by yankee219 Super Stop Over or Destination
This hotel was another great place to stay. Everything was superb and I could not have asked for anything better. Despite ongoing construction the staff did everything to ensure that the stay was not disruptive.
September 2, 2014
Rated 5 out of 5 by Bg2012 Years of visit!! Still good!!
I have stayed at this hotel for the past 10 - 15 yrs. Everyone are very kind and friendly like coming back home. Staff are great from shuttle pick up, check in, bellman and restaurant staff, etc. which make you feel comfortable from start. Occasional I take my family with me for couple of days of stay. They have a great experience too.
As a heavy traveler, I pick this hotel if I have to drive 5 - 10 miles to my business meetings over others. I have never had a bad service at this hotel or if I had a problem it was corrected in a timely manner. I do appreciate everyone for all the great work and knidness. God bless!!
May 19, 2012
Rated 5 out of 5 by chirodoc Has been a great hotel for me in my travels
A great hotel - near airport with great restaurant and coffee shop. Staff is great and the rooms are comfortable and clean.
It has always served me well in my travels and hope to continue my relationship in the future
August 25, 2014
Rated 5 out of 5 by piper1612 comfort
Close to Atlanta Airport via off highway roads. Bed comfortable with nice pillows and linens, bathroom adequate.
Wish they had included bottle water in room.
August 24, 2014
Rated 4 out of 5 by mneberha Basic for a Westin
But all in all okay. Bartender was an interesting sort but other than that it was fine. Rooms are small but it's at the airport hopefully you aren't there more than one night.
August 23, 2014
Rated 4 out of 5 by name999 Great features available!
The Westin Hotel has really comfortable beds and pillows. It is very close to the airport and a shuttle is available every 20 minutes. The staff is extremely helpful!
August 21, 2014
Rated 2 out of 5 by wes2love Below expectations for a westin hotel
Hot tub was filthy and smelled really bad.
Hot water in room took a long time for shower.
Parking fees are too expensive.
Valet took entirely too long.
No special amenities for 10th floor spg member level.
Why do I have to ask for shower gel.
What was the deluxe for in the room. There was nothing deluxe about this room. There wasn't even a complimentary bottle of water.
August 18, 2014
Rated 5 out of 5 by Tasha17 Efficient and Friendly
From start to finish, your staff was efficient and friendly. They were avaiable, but not intrusive and always ready with a smile. I love this property!
August 20, 2014
Rated 5 out of 5 by Bill2863 Very close to airport
After missing connecting flight home, this hotel provided a great night's sleep before heading in the morning.
August 20, 2014
Rated 4 out of 5 by qidd PURE Room
I had a pretty good experience with a Pure Room. A clean room with breathable air worth a little extra bucks for an upgrade. Recommended.
August 19, 2014
Rated 2 out of 5 by Lisa23 Service is lacking.
Check-in/Check-out was ridiculous. Had to wait in long lines both times as only 1 person was available at the desk. Many others were present but 'unavailable' to help. Other guests were yelling from the back of the line as they were angry over various issues. Also, there is no parking fee mentioned in any material I received prior to check-in. This type of information is helpful.
In the room itself, no soap in the shower. Was one bar of soap was expected to be used for hand washing and shower use? Also, the hair dryer was disgusting. It has a sticky substance all over it.
Overall, I was please with the comfort of the bed, but other than that, I left unahppy.
May 21, 2012
Rated 5 out of 5 by mimi25thebestt SUPERB STAFF
From the minute we walked into the WESTIN AIRPORT HOTEL in Atlanta Georgia........We were treated like royalty by every staff member.........Everyone went over and beyond to make our stay at the Westin the very best..............Excellent Customer Service.....
August 18, 2014
Rated 1 out of 5 by sdjenn MOLD IN ROOM ? BAD service
musty smell in room for the first day and thought after maid cleaned room the 2nd day it would go away. It didnt we tried to open the window and noticed mold ALL OVER the ceiling. BAD. we reported it right away then left to go into the city. The lady at front desk said she would notify the head engineer. We heard nothing back from the front desk. After about 4 hours just by chance we would call the front desk to find out we had to vacate the room immediately.Thanks for calling us to let us know!! We had to change our dinner plans to move rooms. Never did we get an im so sorry nothing about im sorry for the inconvenience. NOTHING total not a care in the world attitude
February 28, 2014
Rated 4 out of 5 by wigstheome Typically Enjoyable Stay
Grabbed the shuttle from ATL around 12:15 AM; quick drive over to the hotel. Check in was fast and simple; Platinum status was acknowledged although no upgrades were available. Was given room 755, a junior suite. Rom was large and very comfortable, with a large wall of windows and a very comfortable bed. Room service breakfast was delivered ahead of estimated time and was very good.
November 16, 2013
Rated 3 out of 5 by FD2014 AVERAGE EXPERIENCE
Great transportation service (Shuttle)
Great Customer Service
Room cleaning service below expected
August 17, 2014
Rated 5 out of 5 by portigal Great hotel with very nice and helpful staff
The beds are so comfortable, and the rooms are clean and nicely decorated.
The food in the lounge beat our expectations, and was delicious with generous servings. And, our waitress, Laurie, was delightful!
August 16, 2014
Rated 4 out of 5 by GrandmavisitsFlorida Quick Weekend in ATL
This is a nice property, recently updated. The room was super clean and nicely outfitted. The Bath Room had been recently redone and was great. Two things stand out as needing attention. After parking there was no easy way to enter the hotel without at least two sets of stairs! Not good for roller bags. Upon entering the Lobby, Check In was a very poor experience. Only one busy clerk for the first 15 Minutes, and she never looked up and waited on only one person. At least 10 people were waiting before a very nice Staffer showed up at the SPG Gold and Platinum desk. One he arrived, all went quickly.
July 28, 2014
Rated 5 out of 5 by Martha61 Perfect for Travel to and from the Airport
Excellent hotel with the benefit of early morning airport shuttles.
August 17, 2014
Rated 5 out of 5 by cnwo4life Great SPG recognition
I stay here several times a year, and the staff at the Westin ATL Airport always come through with their amazing attitudes. Not once have I not been recognized for my SPG status. From the dining staff to housekeeping, this hotel is superior to almost any other airport hotel I have stayed.
May 16, 2012
Rated 5 out of 5 by boomp Good for last minute change of plans
I enjoyed my 2 night stay in this hotel. It was very busy the first weekend in March. Daily parking rate was more than I wanted to pay. DIdn't have a ladybug experience! Overall stay was great! I would come back...
April 29, 2012
Rated 4 out of 5 by rodney1 international business traveller
The hotel was exactly as I expected it, great location, easily accessed, staff helpful, rooms are comfortable and well furnished, the bar staff were very customer focused, all in all a nice place to stay.
August 15, 2014
Rated 5 out of 5 by Kisha2014 Exemplary Service
Our large group had many demands and changes - they were all met with a "yes" and a smile. The staff was exceptional and truly made work a pleasure. I felt as though I was part of the team by the time I left, which is huge in my role as event manager.
August 14, 2014
Rated 4 out of 5 by Stl14 Unexpected
I stayed here as a result of a mechanical difficulty - Delta paid. However, I was pleasantly surprised by the quality of the room, staff responsiveness and friendliness, shuttle service and overall facilities. Only disappointment was that the breakfast started later than I needed to leave for the airport in the morning and the grill at the small cafe was not functioning on the day of my departure.
August 11, 2014
Rated 5 out of 5 by 1Northerngirl Star employees
The accomodations were excellent but the staff was exemplary. From checking in, smiles, greetings, offers to help. Estelle and Darla? in the restaurant went above and beyond. Staff everywhere were always smiling, asking if you needed anything. From check- in to housekeeping. I had to go to the shop twice to buy items I forgot. Both times, with different employees, I was given the same item free so there was no cost to me for my forgetfulness. And it was done with a big smile. Might I mention a huge group that taxed their capacity was in the hotel at the same time and the hospitality never wavered. I'll be back.
July 21, 2014
Rated 4 out of 5 by rockydogz Great staff and excellent chef.
I have been staying at this hotel for around twenty years and the place is truly starting to show it's age. Shower head (Starwood properties have two shower heads) and only one worked. Plugged my cell phone into the desk and the outlet didn't work so the next morning I had a dead cell phone. Worked out in the health club and the first two elliptical machines didn't work but the third one did. Had lunch and breakfast and I have special dietary needs and the food was truly superb and Tonya was a superb wait person. Staff is great and my belief is that this hotel could be great again, but Henderson the General Manager needs to put in a better program on maintaining an excellent facility.
February 18, 2012
Rated 5 out of 5 by SQ25 Great Customer Service
The staff at this hotel accommodated every request we made with a pleasurable interaction.
August 14, 2014