The Westin Chicago River North

  • 320 North Dearborn Street
  • Chicago,
  • Illinois
  • 60654
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older to reserve a room.

Rated 4.2 out of 5 by 465 reviewers.
Rated 5 out of 5 by This hotel is easy to get to and is in a great place in the city This weekend is a Christmas gift from our children every year. We enjoy staying at your hotel. I know what room we are supposed to get and they did not give us the room that my children paid for. I had to go to front desk and show them what was paid for (which I am sure they had right in front of them but didn't acknowledge it). She said there was no corner room available. After showing her the room confirmation all of a sudden one came available. Didn't much care for that. But I will still come back every year. August 4, 2014
Rated 5 out of 5 by Always the perfect stay My husband and I wanted a 24 hour babymoon before the arrival of our first child. We have stayed in various 4 and 5-star hotels in downtown Chicago, but we decided a few years ago to only stay at the Westin from that point forward. Regardless of whether or not a room rate promotion is taking place, it is worth our money to be assured of perfect service and an enjoyable stay every time. The best part about this location is the selection of food and entertainment within easy walking distance, starting with the Chicago River and extending to the nearby El stations that will take you anywhere your legs can't carry you. Oh, and become an SPG member - so worth it! July 28, 2014
Rated 2 out of 5 by This hotel needs improvement Rooms were not ready for check in...there was obviously a lack of preparedness for large volume. Guests do not expect to wait hours, especially after 3 pm to get into their rooms. Plus the front desk staff did not try to make any suggestions...such as you requested 2 queen beds but we have a king room available. Nor could they answer questions such as could you find me a room at another hotel because I am tired of waiting. Also, the lobby sushi bar staff was unfriendly and we received sub-standard fish...not good when eating sushi. In addition wait staff in the conference area were not knowledgeable about food allergy food alternatives and did not make any effort to find something to else to offer leaving guests with very limited food selection. I travel quite a bit and honestly do not really complain, believe it or not, however this time I felt it was something that I needed to do. August 6, 2014
Rated 5 out of 5 by Great Central Location River North is great location for exploring Chicago on foot. Just blocks west of Michigan Ave and easy location to walk north or south of the River. August 5, 2014
Rated 5 out of 5 by Aug2014 Lolapooloza Nice hotel in excellent location and friendly staff. August 5, 2014
Rated 5 out of 5 by Great stay I was at the hotel for a week of business training. The hotel room, conference facilities and the food were all excellent. I'd like to come back and stay here with my family. August 4, 2014
Rated 5 out of 5 by good location, comfortable rooms Received a nice upgrade without asking August 3, 2014
Rated 4 out of 5 by Poor valet service On my last stay at this property (7/18/14-7/19/14) the valet attendant brought my car up, then stood and watched as I loaded my luggage in the trunk. He stuck his hand out waiting for his tip, made no offer or gesture to help with our bags. I said something to him about it, and he basically said it wasn't his job. I stay at this property often, and am generally happy with my visits. Please address this with valet, very disappointing. Thank you. July 30, 2014
Rated 5 out of 5 by Great location This Westin was walking distance to great restaurants, parks, and shops. The staff was great and the room was as it should be. August 2, 2014
Rated 5 out of 5 Great Staff A smaller SPG property along the Chicago River. While the hotel has limited views, they are okay; but the hotel is in a great location so it's all good. There were two weddings the weekend I was here, so I was unable to use a suite upgrade or get upgraded at check-in. However, the regular room I received was very nice and decent size for a downtown hotel. Katelyn from the front desk was very apologetic and really started my stay off great even without the upgarde. There is no pool at this property so if that is a big deal, select a differnet SPG property. The club lounge is nice and had good breakfast and appetizers. July 1, 2013
Rated 5 out of 5 by Absolute Bliss! This was my first time in Chicago and at the Westin. It was everything I needed and more. With the small exception of my bathroom having this faint urine smell that I couldn't get rid of and the water pressure in the shower not being great, the overall quality of the location was exceptional... July 31, 2014
Rated 5 out of 5 by Short but Wonderful! It was a short one-night business trip but it was a memorable one. Staff were genuinely friendly and helpful. It was my second stay at this hotel and the last time was a year ago but I felt like I have been there regularly. Lisa from concierge was very helpful and recommended a wonderful Asian restaurant called Slurping Turtle as I had wanted Asia cuisine. It was more than satisfying - Thanks again Lisa, I did not see you after that and could not thank you personally! The bed was very comfortable-as always with your Heavenly beds. Your service quality throughout my interactions with your staff was always friendly and warm. Will certainly recommend to anyone going to Chicago. May 19, 2012
Rated 1 out of 5 by Great location. Outdated Property. Great proximity to Chicago's best shops, Loop, and restaurants. Hard to beat. The hotel itself is very dated. Outdated decor, tired looking rooms and lobby. There are very few plugs in the room for your iPhone, not very business friendly hotel. The lack of modernity makes this hotel unnattractive and tired. Also, the elevators do not work well, very shaky. And the valet parking is $69/night. Ouch! July 28, 2014
Rated 5 out of 5 by Excellent Staff The staff at Westin are extremely friendly and provide excellent hospitality. July 28, 2014
Rated 5 out of 5 by Heavenly Not only are the beds heavenly, but the complete experience. The orchids in the lobby give an elegant and refined atmosphere. The outdoor lounge was so comfortable and inviting with the unseasonably cool July evenings. Our maid was unusually attentive , and even made up the chaise lounge with sheets and comforter for our daughter who opted for the chaise instead of a rollout bed. Very comfortable and perfect for the three of us. Our weekend was everything we expected from Westin, and we were not disappointed. July 21, 2014
Rated 4 out of 5 by Great weekend stay Our visit, from start to finish, was great. The staff was very friendly and everyone was able to answer our questions. I had informed the staff in advance that my wife and I would be staying there for our anniversary and they were kind enough to upgrade our room to a slightly bigger River view room. My overall rating would have been 5 but for two things: (1) The water pressure in our shower was subpar; and (2) The in-room wifi (~$15) was difficult to connect to with our iPad and iPhones, and when we did connect to it, the signal was weak and slow. We will definitely stay there again, but will probably stay away from paying for the in-room internet. July 7, 2014
Rated 3 out of 5 by This hotel was not the nicest I have stayed in I had housekeeping ssues with toilet seat, plug in bathroom and buzzing in bathroom when lights were on. Food was awful. July 25, 2014
Rated 3 out of 5 by A Westin "fan" is disapponted Let me first say that I love the Westin hotels. I stay in them often for business, and am rarely disappointed. This was the exception. Great hotel, great location, and great view from my room. However, the room temperature varied greatly (even when the thermostat was as low as it could go). As a result...I woke up several times in a hot room...not a great night of sleep. For what its worth, I talked to others I was traveling with about this - and some had the same problem...others didn't. For the amount of money we were paying for the room rate, you would think this wouldn't be an issue. April 30, 2012
Rated 5 out of 5 by great spot in chicago great location and views good service good sleep in heavenly bed July 25, 2014
Rated 2 out of 5 by Unprofessional frontdesk staff I have been a regular visitor to the Westin since two years, really like the place more so for its comfortable rooms than anything else. This changed when I tried to check in tonight at the frontdesk, due to some issues with the frontdesk card machine, my card wasn't accepted. Upon offering to pay by cash, I was refused a room for the night by the Manager on duty. This is easily one of the worst things a hotel can do to its more loyal guests. I ended up dragging all my luggage to a hotel nearby at 12 in the night (where my card magically seemed to work). Being a Platinum member, this treatment has led me to re-think my association with Starwood. As far as this Westin goes, I'm never returning back again!! May 4, 2013
Rated 5 out of 5 by Great Hotel with good location The hotel room was beautiful, and the bedding was almost too comfortable - I didn't want to get up in the morning and go to my conference! The hotel is on the river, and in walking distance of everything of interest in downtown Chicago and in walking distance of the Lake/Clark subway station, which serves the blue line to O'Hare. Like all hotel conference rooms, it was freezing, so bring a sweater. July 21, 2014
Rated 5 out of 5 by All Around Nice Great, responsive staff, good location, great beds! July 24, 2014
Rated 5 out of 5 by Great Hotel, Great Location This was one of the best, if not the best, hotels I've ever stayed in. I usually stay at the Starwood resorts and can be disappointed in hotels. However, the room and bathroom were very spacious. I enjoyed having an iPad available to research attractions and restaurants in the Chicago area. If anything negative could be said it would be that I would have liked to have a personal fridge and not just the mini bar. Overall, an excellent stay!!! July 20, 2014
Rated 4 out of 5 by Still waiting We ordered at check-in a mini-frig and it never came. Too busy to re-order. Also the faucet leaked in the bathroom. And we went w/ the "green" for no room cleaning for the first night. We did not realize it was for all three nights, as we ran our of soap and clean towels by the third night. July 21, 2014
Rated 4 out of 5 by Great location on the Chicago River. This hotel is located right on the river. The best of Chicago is within easy walking distance - shop, eat, play. Lovely conference facilities. Front desk has easy, quick check-in/check-out. Maid was very accommodating. Other staff (doormen, concierge, restaurant), not so responsive. July 21, 2014
Rated 4 out of 5 by nice rooms was nice motel but air conditioning would shut off if no movement in room .would get very hot.motel tell staff said it was way it was. July 22, 2014
Rated 3 out of 5 by Michelle The hotel is in a nice location. Parking was very expensive. No refrigerators in the room...plenty of expensive shots of liquor...no water pressure in sink /shower. July 21, 2014
Rated 4 out of 5 by Welcoming Staff did a nice job of accommodating some unusual needs upon my arrival. However, my Ambassador had made arrangements for an early check in with no additional fees being charged for doing so and they did charge me for an entire extra nights stay. July 17, 2014
Rated 5 out of 5 by Made Our Anniversary Special We appreciate the kind service we received from your hotel in making our anniversary so special, including the room upgrade (to a beautiful room) and the complimentary treat you left us when we arrived back to our room after dinner. The room was spacious and clean and the beds were so comfy. The staff are very professional and polite. And, although it was a little thing, we loved the hot chocolate you served to guests coming in from the December cold. We are planning a spring trip again to the Westin. This is also a great location to good restaurants and Michigan Avenue. Thank you to all the staff! December 11, 2011
Rated 3 out of 5 by There's Room for Improvement Hotel was updated, clean and looked impressive, but the bed and pillows needed replaced - they were lumpy and not at all as comfy as advertised. The lighting in bathroom and refreshment center/closet area in room was way too dim. Dinner menu in lounge didn't impress us so we went out. Had breakfast buffet and for $22 it was disappointing: "fake eggs"; cold potatoes. July 15, 2014
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