Rated 5 out of 5 by sunlover55 Excellent staff team
Allen from valet services was outstanding. He was friendly, personable and made me feel welcomed in the crazy winter storm. Although he was probably freezing, his smile was warming.
The manager on shift that evening was wonderful. He definitely went above. Since it was sleeting/raining/snowing he was looking for an umbrella for us and even offer his own personal one to us.
To even enhance service the outstanding service, a suggested recommendation would be to have umbrella for guest to use in every room for convenience when walking to the local attractions.
January 18, 2016
Rated 4 out of 5 by Absolute Great Location and Views
Following my lacklustre stay at another hotel in Chicago, I was happy to book at a different SPG location. This hotel is even more centrally located to The Loop, being right beside a bridge and two blocks from a tram station.
Checkin was a little cluttered - I find that the Platinum/Gold checkin lines are inconsistently enforced, and had to wait in a central line for a period of time. I was however upgraded to an executive level room, and moved to a river facing view instead of north-facing.
That is one great feature of the hotel I’ll call out - the majority of the rooms are angled so that they all have a view of the river, which I found to be an idyllic feature for relaxation.
Rooms are modern and clean, spacious and featuring the Westin standards. The Executive Lounge on the top floor also has plenty of seating, and views of the river. Service was standard, as was the food offering - typical for North American lounges.
The gym features a sample of a new walking desk - where you can walk on a treadmill while using your laptop to work. An intriguing feature, given the time some of us spend sitting at a desk. It was great to try it out, and combine it with a normal workout. The gym is spacious, and it’s great to have one where the cardio machines face out the window for a more dynamic view.
I’d be happy to return here again on my next trip!
December 17, 2015
Rated 5 out of 5 by Momof5CC Excellant
We love this hotel! The location is perfect to walk to the bean, Michigan Avenue and State Street. Close to great restarunats and bars!
December 4, 2015
Rated 3 out of 5 by husker123 Good hotel, Awful Valet
Hotel was fine. Renovations were nice although bathrooms remain stuck in the late 90s. Biggest issue is the valet, which they have the audacity to charge $70/night for. I tried calling starting at 7:30 am to get my car out of the garage but it rolled to a voicemail for each of 5 calls. Texted them at 7:45 and got an automated response that they were getting my car. Was waiting at the front at 8am. No car. At 8:20 am I got an automated "try us back later" response. I texted back and they said that they couldn't find my car and gave me a different ticket number. I went back iinside and there was no hotel staff to relay my issue into beyond one check in clerk with a line 5 deep. Car finally showed up at 8:35am - I had a meeting 15 minutes away that started at 8:30. This just isn't acceptable.
November 16, 2015
Rated 5 out of 5 by JCS2015 Amazing Customer Service!
I recently stayed at the Westin Chicago River North on a reward booking. I contacted the hotel ahead of time and informed them that it was going to be a special occasion, as I was planning to propose to my girlfriend earlier that day. As a Gold Preferred Guest, I was just hoping for a few perks to make the stay a bit more romantic. When I was contacted by Emily (Westin Experience Specialist), I was blown away by the level of attention and care she put toward making this an extremely special night. I was upgraded to a corner room on a high floor with amazing river views, granted Executive Club access for the stay, and we were delivered a complimentary champagne + cheese plate with a personalized note wishing us well. I have never been treated so kindly during a hotel stay. When you consider the amazing location of this Westin and combine it with such stellar customer service, I could not imagine staying anywhere else in Chicago! My (now) fiance was very impressed!
October 21, 2015
Rated 5 out of 5 by Vin2103 We really enjoyed our stay
We stayed here for 2 nights and I could say We reallyenjoyed our stay. Before the day of our stay a Westin stay specialist contacted us and asked about our preferences and how they can make our stay memorable. They made sure that we will enjoy our stay and they were very accommodating to our request. We will definitely come back here whenever we are in the Chicago metro area. Thanks Westin.
October 19, 2015
Rated 5 out of 5 by Les19 Excellent Hotel
This is a top notch hotel in a fabulous location for business or pleasure in Chicago. Very comfortable well appointed room. We had a fabulous view of the Chicago River. All the staff from check-in to maid service was excellent. A very nice touch, cookies and fruit were complimentary in the evening.
September 28, 2015
Rated 5 out of 5 by JWHughes4 Great Experience!
I enjoyed my stay at the Westin Chicago River North. The staff was courteous and professional. In particular, Christopher, who was at the front desk overnight and in the morning, was a pleasure. He was extremely helpful, polite and professional. Christopher above and beyond to ensure that I had a pleasant stay and a great experience. When I return to Chicago, I will be sure to stay at the Westin Chicago River North again. Thank you!
September 24, 2015
Rated 5 out of 5 by Bree626 Beautiful location and room
We got a great view of the river and our room was clean and comfortable. Glad we chose this hotel!
September 1, 2015
Rated 5 out of 5 by Healthyfit Excellent Experience at the Westin River North
We stayed at the Westin River North for a weekend getaway to celebrate my husband's birthday. Every staff member we encountered was professional, friendly, and accommodating. Arlisha at the reservation desk was incredibly helpful. The room was spacious, beautiful, clean, and had a great view. The bed was comfortable and the rooms amenities were very nice. Everything about our stay exceeded our expectations. After our morning run, James greeted us at the door with a towel and water bottle. All in all, just a GREAT experience at the Westin River North.
August 31, 2015
Rated 5 out of 5 by CityKitty Fabulous Hotel, Great Location!
I love this hotel and the convenient downtown location. It is within walking distance to most major attractions and the CTA train stop at Lake Street is 2 blocks away, making it easy to get to/from either airport. (O'Hare is about a 45 min ride on the Blue Line) The rooms are spacious, modern and sleek and the staff is very accommodating and helpful. A big thank you to Christopher, working overnight reception, for his help. I called 1 night around 3am needing help finding the property number to enter on my StarHot form. Christopher found it for me right away and we proceeded to have a fun conversation afterwards about work, etc. I did not eat at the restaurant or visit the bar during this stay, but I look forward to doing so during my next visit.. Thanks to everyone for an awesome stay!
August 31, 2015
Rated 5 out of 5 by PGpgpgpg Griffin
Experience was top shelf all the way
August 30, 2015
Rated 1 out of 5 by Sheila3 Lacks reputable standards for your hotels
The atomizer throughout the hotel with aromatherapy was way too strong. Eyes and nose burning. Many other attendees were sneezing etc, and voiced their discomfort. Conference room extremely cold. Have stayed at other properties with your organization and great experiences (Westin & the W). I was totally caught off guard to the lower standards in this particular hotel. Lost trust in your standards.
August 22, 2015
Rated 5 out of 5 by Britttt Perfect stay
I work at a Westin in Minnesota and had never been to this Chicago Westin. It was wonderful from start to end. I was treated wonderfully when my boyfriend and I arrived early due to heading to an afternoon Cubs game. They put us in a corner room overlooking the river. I couldn't stop raving about how beautiful it was. I was so pleased and cannot wait to come back to this Westin. Thank you for everything and exceptional hospitality.
August 10, 2015
Rated 4 out of 5 by XSun great location
The hotel has a great location, and is away from noisy Michigan Avenue. I stayed here in a corner room 1103 for 5 days. The complimentary wifi didn't work for the first day. After calling IT department for about half an hour, the problem was solved.
Breakfast buffet is not recommended, the sushi bar is OK.
The hotel is very crowded during weekends.
July 29, 2015
Rated 5 out of 5 by Michele54 Great Hotel
The Westin always delivers in terms of comfort. The beds, pillows and decor are comfortable and inviting after being on your feet all day. The proximity in Chicago can't be beat!
July 6, 2015
Rated 5 out of 5 by Nino1530 Excellent stay
The hotel staff was most pleasant and accommodating; going above and beyond! Front Desk manager,Salawe Tau was very gracious & hospitable, impressing my wife and guest!
June 30, 2015
Rated 4 out of 5 by JBW1980 Best Hotel Gym Experience Ever
I ran to the gym for a quick morning workout before my conference call. I was greeted by Sam, the Westin Workout Manager and Certified Personal Trainer. I mentioned that I could use some guidance on the best 25 min workout and Sam gave me a personal training session! Free of charge! He was so positive, educational, and motivational - 2 thumbs up for Sam. He put me through a grueling, effective workout and sent me on my way with an apple and a smile. Thank you, Sam!
June 26, 2015
Rated 4 out of 5 by michaelkim7 Good hotel, great location
Stayed here for a night and was very happy with the property. It's not luxurious, but it's definitely still a nice hotel. The club lounge is a bit weak, but room is pretty large and the location just north of the river is convenient. Was upgraded to a club room on a higher floor which was okay.
June 18, 2015
Rated 5 out of 5 by LeneGHC This hotel was perfect for our stay in Chicago
We are on a 64 day cross country road trip and our stay here at the Chicago River North was day 40-43 and was our favorite hotel so far. The location of the hotel allowed us to walk almost everywhere, the view from our room of the river and skyscrapers was fantastic and the room itself was very spacious and, as usual for SPG, very comfortable. Our special thanks go to our doorman (Keith) and our bellman (Fidel) for making our stay extra special by going the extra mile in assisting us with any questions we had, great recommendations for dining and sights to see, and for the smiles and greetings (with our name) each and every day!
June 14, 2015
Rated 5 out of 5 by cloudsweeper Caitlyn - Front Desk Manager - Exeptional
Class and a high degree of professionalism. I felt valued as a long-time customer. This is why I am proud to be a member since 1995. I look forward to extending my personal thanks to Caitlyn on my next visit to Chicago. One of Westin's FINEST.
THANK YOU CAITLYN!!!
June 11, 2015
Rated 5 out of 5 by Chicago95 Great Stay
All staff were helpful and friendly. Brianna at FD was great.
May 27, 2015
Rated 5 out of 5 by JJord Great experience!
Alan was very welcoming upon arrival, showed heartfelt and genuine care that he missed me. Also, the soft good renovations are a world's difference, the hotel looks amazing!
The club lounge food was amazing and staff was friendly. Overall I had an amazing stay and my 4 year old niece was in "heaven."
April 28, 2015
Rated 5 out of 5 by LCB10 Wonderful stay!
We had a wonderful stay from the minute we arrived. Selawe went above and beyond to see that we were taken care of in every way. I can't say enough about how terrific he and the rest of the staff were. The suite was beautiful and relaxing. The location is perfect. I will highly recommend your hotel and look forward to visiting again soon.
April 12, 2015
Rated 5 out of 5 by SciGuy Perfect hotel, just a long ways from Convention Center
The concierge service was top notch! Getting a taxi was no problem, but the "L" is a few walking blocks away. Very safe and secure location! It is just a few blocks from to Millennium Park, Navy Pier, the Magnificent Mile, the Theater District, and excellent restaurants a drinking holes. The view of the Chicago River from my room was incredible.
March 17, 2015
Rated 2 out of 5 by JELMD Not what I expected at all
The beds were sunken in, the walls looked dirty and the room extremely dated. The location and staff were the only good things about this hotel. Really does not meet the standards of a westin. I was really appalled by the look of my room
March 5, 2015
Rated 5 out of 5 by Sue222 Warm oasis in freezing Chicago
This Westin was my second night of a 3-night visit to Chicago to attend opera at Chical Lyric, which is the only reason I would come here in the winter. The lobby bar was excellent where my local friend & I shared dinner and drinks. This is my second stay here and was as good as I remembered my first time. If I have a reason to return to Chicago, this hotel is at the top of my list.
February 25, 2015
Rated 5 out of 5 by mickey109 Relaxing Stay
The treatment before your stay to the treatment during your stay and after your stay is amazing. The Staff is first class, all about making this your best stay ever. And this was my best stay ever! I slept great every night, there is a reason the bed is called heavenly and that you can order one for home. Also the huge tub, I was so excited, I love tubs that you can soak in and relax. Also the hotel is very quiet, I loved that it felt so tranquil. I will be back, you have made a customer for life.
February 25, 2015
Rated 5 out of 5 by Suzy2015 Excellent Hotel
The Westin Chicago River North is a great place to stay. Recently renovated with all new guest rooms, beautiful property and in the middle of the best part of Chicago. So much around the hotel to do. The Westin Staff was excellent as well!
February 16, 2015
Rated 5 out of 5 by AttorneyTim Leisure Night
From the email prior to my stay from Brianna to coordinate multiple rooms as a Platinum Member to Francisco at the front desk at check in....the staff was 5 star all the way...terrific job and I am a tough grader...my only complaint is the price of parking and the price of drinks in the lobby bar...I recognize this is Downtown Chicago but it is more expensive than many SPG properties in Midtown Manhattan NYC...but the lobby bar was very nice...newly remodeled rooms were great...overall a first class experience...I expect the best from Westin properties and this hotel delivered...will return
February 16, 2015