Rated 1 out of 5 by P2014 Disappointed
Room A/C was not working. Hot water was not available the day of my departure. Paint peeling from ceilings, mold along ceiling in bathrooms. Panel protecting the Heat and A/C compressor was ripped from the wall and then simply propped over the large hole. For being a 4 start hotel, I have had much nicer and comfortable rooms at other hotel chains. Really disappointed in my stay. I will be seeking alternative hotels next time I'm traveling to Southfield.
April 17, 2014
Rated 2 out of 5 by Davep81 Going downhill
Stay here each time to the detroit area but no more. No recognition of platinum at check in. Extremely hot room was the main concern. Cannot control room temp this weekend and had zero sleep due to that. Uncalled for an a spg property. Only stay if you like your room a stuffy 75-80 degrees. Told staff and they said "sorry" and we'll send up engineer, waiting an hour for a no show. Terrible staffing coordination. Room had tons of dust as well. Not a good Westin anymore!
April 13, 2014
Rated 3 out of 5 by yo2014 Usual Visit - Not Like Prior Visits
Usually happy with my visits to the Detroit Westin. This time, some minor problems:
1. AC would not cool room enough (perhaps due to colder temps outside)
2. Was charged for Internet access when reservation included that service (first time I had ever been charged and had to dispute)
Other that that, my previous experiences have been good with this hotel. While the staff isn't super friendly, they are nice.
April 13, 2014
Rated 4 out of 5 by Alexonthekart Good experience besides food
This is my second time to stayed here. Last time I made is last thanksgiving. Valet parking is $20. I was upgraded to a Junior suite since I was platinum member. The only thing I don't like is the brakefast, the fruit was very bad, waiter is not friendly.
April 13, 2014
Rated 5 out of 5 by JAH509 This Hotel has staff who has great customer service skills
I stayed at this hotel for a Training and the staff was very accommodating; from the time I checked-in and frond desk informed me of location of the registration room I was to check-in; every staff member I came into contact with was very professional. And I especially appreciate Kathleen who was part of the Banquet staff that waited on us for 6-10days. Not only was I pleased with her but so were my associates. She attended to our every request. Thank you for an enjoyable stay.
April 1, 2014
Rated 5 out of 5 by Tricia81 excellent staff at hotel
I had a long day and missed lunch; when I was able to HAVE dinner at 8:45 PM SAM was fantastic! Excellent service, great salad suggestion and offered me a treat of berries to take to my room! WOW. Thank you SAM!
April 4, 2014
Rated 4 out of 5 by JacksonC1 Great Stay, except for Parking Garage
Great Stay, except for the Parking Garage
We visit Detroit about twice a year because my husband has family there, and we always stay at the Westin. The hotel is beautiful; the rooms are spacious, nicely decorated and clean. I love this hotel because it is so centrally located. You are near the freeway with easy access to suburban and city shopping, nightlife, restaurants, sporting events, ect. It has a twenty four hour health club, indoor pool, restaurant and gift shop as well as Wireless Internet which is a must have for my teens. My only dislike on this trip was with with regard to the state of the Parking Garage. There was trash everywhere and standing water in some areas. I was very disappointed given that the rest of the Hotel is so beautiful. I hope this situation is corrected before our next visit. I would not want to change where we always stay but, I would if the parking situation is unacceptable.
April 1, 2014
Rated 1 out of 5 by Amy4224 A Horrible Experience
I stayed at the Westin Southfield with a friend of mine this past weekend for an event in Farmington Hills. We chose the Westin because I frequently stay there and standards are usually higher than most hotels in comparison.
The issues began when we checked into our room. We walked in and the temperature was an uncomfortable, stuffy 76 degrees. We opened the window and tried to lower it but the room remained very warm despite our efforts.
Then we tried the coffee maker and discovered it was broken. We notified staff and they promptly replaced it which was nice of them.
The shower drain seemed to be clogged because a pool formed in the tub when we took showers.
There were many flaws within the room itself and it obviously hadn't been updated in quite some time because the bathroom door was chipping and various other areas of the room just looked old and dirty. Definitely not what I'm accustomed to when I stay at a Westin hotel.
I requested a quieter room at the time of booking since we had to be up early the next morning and needed our rest. We were given a room near the elevators, so of course we could hear the dinging. Plus, our neighboring rooms had some very noisy guests who were loud in the hallways from the hours of 2am-6am, yelling, pounding on doors, and laughing which woke us up several times.
I should have requested a different room earlier but didn't have much time between check in and the time we had to arrive at our event.
I informed the front desk of these issues and they did discount my stay, but that didn't seem to make up for the severe lack of sleep and overall very uncomfortable experience.
This was below my expectations. I have stayed here several times before and never had these issues which is the only reason I still recommend this hotel., Maybe it was just a bad night or maybe things are going downhill. I don't know. I do know I probably won't stay here again if I am ever in the area, which makes me sad because it really is a beautiful hotel.
April 2, 2014