Rated 3 out of 5 by Charlee1 Disappointed in room
I believe the cleanliness of the room could be improved. The digital alarm/radio had visible dust on it as did the phone and top glass of the bedside stands. Although it had been cleaned, there was a visible old stain (urine?) on the cushion of the side chair. This cushion should be replaced as it is not a pleasant sight! The bathroom was lovely.
July 26, 2014
Rated 1 out of 5 by calgarian99 front staff unaccomodating
checked in late, had questions about the room rate and staff seemed uninterested and annoyed. followed up with management, did little to ask for my business back. still unsatisfied my needs were met. remain unconfident in this hotel, will avoid hotel chain going forward. too bad. why don't hotels work for business with so much competition? will go back to staying at hotels i know and trust.
August 28, 2013
Rated 5 out of 5 by lynnmac29 Wonderful
I stayed at the Westin in February and it was a wonderful three day stay.I traveled to Calgary to visit my son who is Calgary volunteering with the Katimavik program and was getting ready to head to Nunavut to volunteer there.We both enjoyed his 48 hours off and were able to walk everywhere from the hotel,very good location for exploring your wonderful city.Just checked out prices for a weeks stay in July so I could attend another son's wedding....sorry summer prices are just out of my price range but if I ever go to Calgary in the off season you will be my first choice ! Thanks for the wonderful experience !
March 7, 2012
Rated 2 out of 5 by Kip1 Below par for a Westin
I was very disappointed in your hotel. I would say this is one of the poorest Westin's I have ever stayed in. The lobby is nice but the rooms and hallways are very tired and in need of a major renovation. There is no Club Room. The room amenities were weak- one threadbare robe, no slippers and minimal toiletries.
For the offering this hotel is majorly over priced. I would neither stay or recommend this hotel again. When I compare with the Sheraton Cavalier this is an inferior offering. I come to Calgary once per quarter so have been to a number of hotels in the area.
September 16, 2014
Rated 5 out of 5 by Digs Business trip
Love the Westin. Best hotel in Calgary for amenities, cleanliness, comfort and helpful staff. For the price, you just can't get better value.
January 3, 2014
Rated 5 out of 5 by regulartravelguy Platinum recognition.
Junior suite upgrade for being platinum! Great service and great hotel. Close to all downtown and $40ish cab from airport.
January 8, 2014
Rated 4 out of 5 by Sharon26 Short but sweet
Everything went very well until the very end. I understood we had our conference room until 5 pm but we were told to pack up our reception desk as another group were to have it at 3:30 pm. Wasn't communicated to us very well.
October 29, 2014
Rated 4 out of 5 by Moses1 A few drawbacks.
My wife and I stayed at The Westin in downtown Calgary on Dec18/2011. From the time we pulled under the canopy on arrival to when the valet brought our car out for us the next morning, the service was absolutely excellent. The hotel itself is spotless and the room was very comfortable.
Now for the one drawback:
I wish I had the job of "Quality Control" for the housekeeping staff. There was "Disgusting" black mildew in the bottom corners of the shower and a lot all along the bottom of the sliding door track. About 10 minutes and some Lysol and a small brush would solve this problem. Quite a few hotels seem to have this same problem and it could be remedied with periodic inspections by a "Quality Control" person and proper training for and monitoring of the housekeeping staff. The only reason for this as far as I'm concerned is laziness.
A few other minor things I would change are: The shower door only opens one way so you can't reach in and turn the water on to get it hot (which took about 10 minutes) without flooding the floor. The bathrobe rack on the wall was ready to fall off, and if these places want to go "Green" and have the guests re-use the towels, there should be towel racks on the wall where they can be hung up to dry. This to me is more important than "modern design".
Other than that, like I said before, the valet,front desk, and porter staff were excellent and went out of their way to assist us. I would highly recommend this hotel to anyone. I was very surprised at the lack of street noise and we were only on the 5th floor. When we have to go to Calgary for downtown appointments, we will stay here again.
Stayed December 2011, traveled on business
December 22, 2011
Rated 3 out of 5 Hmmm
I had originally booked this as a romantic kick-off for my wifes 50th birthday and our anniversary. While booking I explictly asked for a king bed. When I checked in I received a very small room with two doubles beds, this is not romantic at all. We had to spend the night sleeping in seperate beds. I did ask at the front desk to change and the hotel was booked solid. I have to wonder who got our booked King Bed? The only offer of restitution was a free breakfast. Like I said this was to be a surprise for my wife the real surprise was to be sleeping in two beds.
May 16, 2012
Rated 5 out of 5 by JohnC Incredibly considerate staff - engineer Paul, thank you!
As I write this, I've got a nasty bout of the flu, shivering, fever. I couldn't figure out how to increase the heat in the room, and the front desk asked Paul, an facilities engineer, to come up and help.
He pointed out the heating source, and then, noticing I was not feeling well, not only offered a space heater, but asked if I wanted the tea.
And then, to top it all off, he went and got the tea himself off of a service cart, saying "I saw how you felt, and I didn't want you to wait."
That's incredible service, and I'm very, very appreciative. Thanks Paul!
March 24, 2013
Rated 5 out of 5 by TrishMcC CCPA Conference in Calgary at the Westin
We loved staying at the Westin. The staff were excellent at accomodating my lactose intollerant/milk allergic body. Essence provided a great spinach/salmon salad for lunch and the amazing buffet breakfast. The hotel was close to walking along the river and to many great restaurants. The manager's welcome in the liquid lounge was wonderful. The conference facilities were amazing. My experience with the valets, the conceirge and the front desk was extremely positive. Calgary itself was great and the walkways allowed us to walk in comfort - so many coffee shops!
May 30, 2012
Rated 4 out of 5 by James0303 One of Calgary's better hotels
Over the past 5 years I have probably stayed at this hotel for the better part of half a year cumulatively. With the upgrade of the rooms in the towers the hotel has become very taff is always nice and responsive. Great location next to Prince Park and the river.
My one complaint is the HVAC system in the hotel is very, very dry in the winter time. As comfortable as the beds are it is still difficult to sleep at times and the static electricity in the air will knock you down at times. They really need to invest in a good humidifier for the building.
December 16, 2012
Rated 4 out of 5 by Aces Nut allergies beware
Overall, great hotel and location, I stay here regularly for business and brought my wife along this time. However, I ordered room service for the first time and had a problem with some substitutions we weren't made aware of (walnuts instead of pecans on the brownie# or not advertising some ingredients #we suspect it's almond flour instead of regular flour in the pizza# which resulted in my wife having a pretty bad allergic reaction to the pizza. Thankfully she had pills for it nearby but be very careful when you order because if you have nut allergies, you'll be in for a surprise. Also, didn't help that the ice machine on our floor was broken to help cool off the coffee she had to drink to help keep the symptoms from worsening #try it, totally works!).
August 26, 2013
Rated 4 out of 5 by Paul Room temperature
It is the second time I notice this in 2 different stays at your hotel , I was freezing all night in my room and the thermostats was not starting the heating from midnight to 7 am , at 7 it kicked in . I do not work 9 to 5 and getting in my room when it's cold is not pleasant . You probably have an automatic system. That turns heaters off . I did not enjoy that . That is why I rated room comfort so low . I was very please with the rest of the room and hotel as usual . Don't know if it only me but this is a second time same hotel .
March 15, 2013
Rated 4 out of 5 by Biztraveller007 Overall - pretty good effort
I have stayed in this hotel 3 times this year, each time for about a week. The service is generally good, the staff are good and respond quickly to deal with probelms.
On my last stay - in the business tower the room was always dusty. There was always a layer of dust on the bed side tables. Plus the desk chair was in poor condition, and the fabric ripped out from under the seat but this was never fixed or replaced. - room 1357..
The fitness room is being re-modelled, but the upside is Westin arrange discount at Golds gym.
December 15, 2011
Rated 3 out of 5 by drichardson This hotel needs a more comprehensive Cable Package
February 10th, 2 very popular shows were televised....The Grammies and the new season of Walking Dead. Due to the new "business channel package", neither shows were available. I will be visiting Calgary one week of every month and am an Executive but do not watch many of limited channels that you have available. When staff tried to accommodate us to watch in the lounge, it was determined that we couldn't watch Walking Dead, on AMC, in a public place. Please increase your channel selection. Thanks
February 11, 2013
Rated 5 out of 5 by Manju Returned my lap top charger
During my stay, I forgot my lap top charger, and upon realizing that I had forgotten it, I contacted my father in Montreal since I was already in-transit. He called the hotel and was connected to Housekeeping, and talked to SYLVIA. She immediately said that they will check the room and within 30 minutes called my father back in Montreal to advise him that they had recovered the charger. Sylvia immediately offered to send the charger back to Montreal via Canada Poste and the next day called back to advise the tracking# for the package that was mailed on Feb 17, 2012.
Yesterday we received the charger and have to thank SYLVIA and the staff in Housekeeping for their sincere and prompt response.
The quality of service is highly appreciated and should not go unnoticed or acknowledged.
Thanks you Sylvia.
February 23, 2012
Rated 3 out of 5 by TomL Average
The room was average at best. They gave me a voucher for $5 when I agreed to their "Green Choice'. By Green Choice they mean that I agree to not have my room cleaned in return for a a miserly $5. I don't know how this is green but it does save the hotel from having to pay room staff. The voucher is supposed to be good for food and beverage outlets in the hotel. Problem is that when I checked out at 6 am none of these places were open! Score two for hotel and zero for paying customer.
February 11, 2013
Rated 5 out of 5 by BLARE28 Overrated
Doors slamming all through the night. Need to invest in some sort of soft close door on there rooms or upgrade the insulation between the walls. Other people staying on the same floor down the hall shutting their doors sounded as if it were in your own room it was so loud.
Had to pay for wireless. Such a simple amenity is just as appauling as the poor sleep. At that price my wireless should be included, much like every other SPG hotel I've stayed in.
June 21, 2014
Rated 3 out of 5 by sonicjohn Westin Calgary Winter Issue
I very much enjoy this Westin hotel, but I don't often stay here in the Winter. I was not happy with the hotel as the heating and air conditioning system isn't up to industry standards. It was easily 75F in the room as this hotel can only provide heating or air conditioning for the entire hotel, but not both at the same time. Even if it is 30F outside, it was still too warm in the room. Can't stay here in the winter again as I didn't sleep well with such a warm room.
March 18, 2014
Rated 5 out of 5 by LeeAnna Ms.
Although I've been lazy about writing a review, my stay at the Westin Calgary has always been " top notch". And the staff, what can I say.. Jill, Peglia, Michael, Annie, John, Helena ALWAYS greets me with a smile, and my lemon. The bellmen - Christopher, Tyler and all are prompt with the luggage and the cab. The front desk knows how to get things done quickly - April, Luis, Sara and all THANK YOU. You guys made me feel like I was returning home
August 21, 2012
Rated 1 out of 5 by MDU2013 Bamboozled in Calgary
1.) Hotel was 500 plus a night, for what I do not know
2.) 4 days there and two days they did not have hot water in the morning, so showers were a bit eye opening
3.) Menu in restaurants were limited, beef, beef or beef. They should give out a coupon for angioplasty upon checkout
4.) Beds were uncomfortable
5.) The wait at the hotel restaurant was 45 minutes to an hour and apparently we were lucky have them let us in the door.
November 9, 2013
Rated 3 out of 5 by Signman1970 Average
The breakfast buffet is small, skimpy selection. No windows in the restaurant. Rooms are very dry. Beds weren't very comfortable. Tower rooms need update.
November 29, 2014
Rated 5 out of 5 by marsunshine Caring Staff
After a demanding work week and coming down with the flu, I decided to stay in Calgary over the weekend. Hue Luu, the housekeeper, noticed I was not feeling well. When I returned to my room, Hue took the initiative to have a hot tea service set up in my suite with a very thoughtful note. I truly appreciated the comforting gestures. This is one example of the outstanding Westin Team's care of guests!
June 12, 2012
Rated 5 out of 5 by JRS2014 Impeccable Service
This was our first time at the Westin in Calgary and I was very impressed with the service we received from the minute we arrived and throughout our stay. The prompt service, attention to detail, and the anticipation of our needs were key factors in our decision to extend our stay. Add to that, a great downtown location ensures we'll be visiting again.
May 24, 2014
Rated 2 out of 5 by mikeintoronto Location is good, hotel is worn
Great location to explore Calgary, but not at the level you would expect of a Westin. Tower rooms are much better. SPG recognition is close to non-existent
August 19, 2014
Rated 5 out of 5 by Fellowrunner What an oasis!
My travel booking was made for me in advance at a different hotel, but when I arrived I was very disappointed, so I cancelled my two nights and booked the Westin. I was exhausted from work travels and when I arrived it was like an oasis. From the front desk staff to the facilities, service, meals, etc, it was a relief to feel warm, comfortable and welcome.
December 13, 2011
Rated 5 out of 5 by M168 The Westin Calgary
Hotel has excellent staff service, very welcoming. Location is great, convenient .
The liquid lounge is cosy and breakfast is good.
On our 2nd stay,coming back from the mountains, our room given was a little small, especially the bathroom which is quite tight in space.
Having said that, we will stay there again when we go back to Calgary this year.
January 2, 2014
Rated 4 out of 5 by NG57 Good location for a comfortable couple of nights
We found the staff welcoming and very helpful and helped our brief stay in Calgary be an enjoyable one.
The room was very comfortable but we did find the bathroom small to the point of not having adequate towel rails. This marked the room comfort down otherwise a definite 4*.
We did not use the hotel for food or drink.
June 8, 2014
Rated 2 out of 5 by HTown999 Westin Calgary
Two very big negatives during my recent stay, otherwise a perfectly acceptable hotel:
1. The front desk mistakenly checked me into a currently occupied room. Upon arriving to my room, both myself and the man lying in "my" bed at the time were extremely unpleasantly surprised to see one another. My compensation was one free breakfast from the hotel. Hopefully the other guy got more.
2. Upon arrival (and even the next day after housekeeping had cleaned), there were multiple cups full of half-smoked cigars and ash on my "non-smoking" balcony. Apparently housekeeping only cleans part of the rooms, which unfortunately does not include the balconies.
August 21, 2014