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Rated 4.3 out of 5 by 523 reviewers.
Rated 5 out of 5 by Highly recommend We were given a cheese tray and bottle of wine on arrival for a 5 night stay. Very impressed with that hospitality. Rooms very quiet. Location in Ottawa was perfect. August 7, 2014
Rated 5 out of 5 by Wonderful Experience My wife and I were able to get away on our 25th. wedding anniversary for one night and my wife chose Ottawa and we both chose The Westin Hotel for it's wonderful location and the quality of it's Premier room. We had a tremendous view of the canal s well as the Parliament building. The staff was very helpful in making this one of our best stays ever while traveling and we will be sure to recommend the Westin to all of our friends! August 4, 2014
Rated 5 out of 5 by Best place to stay near business district Excellent all round! Just wish the Hot Tub was hotter. August 19, 2014
Rated 5 out of 5 by great experience one night emergency accomadations - excellent service August 19, 2014
Rated 5 out of 5 by Top Notch Our stay was excellent as always. Staff was personable and professional. August 19, 2014
Rated 5 out of 5 by Excellent service! Everything was excellent from start to finish. August 5, 2014
Rated 5 out of 5 by Excellent Hotel and well situated Excellent quality hotel with wonderful room. Well located and convenient. August 18, 2014
Rated 4 out of 5 by The view was spectacular I must say that the staff was very helpful on check in. August 16, 2014
Rated 5 out of 5 by The Ottawa Westin really cared My wife is seriously ill and in a hospital bed at home. She had wanted to go downtown to Ottawa (we live just outside Ottawa) for a break, some shopping at the Rideau Center, to visit the Byward market again and go for some great meals. The Westin and all the staff we met went way beyond expectations in making this getaway possible, wonderful and truly memorable. So many helped us out, but a special thanks goes to the Guest Relations Manager, Cassie Doyle, who made it all happen and so special. July 14, 2014
Rated 3 out of 5 by Son's wedding Overall Ok, but a little pricey. Breakfast was just average but overpriced. As it was my son's wedding, we were having people over for drinks and asked for some extra wine glasses.....$10 for glasses that we were simply using, not buying! Found it was pricey...$36/night valet, and the room was a discounted rate but still pricey for a fairly average room. August 6, 2014
Rated 4 out of 5 by pleasent hotel This hotel is very good and is located down town,walking distance to all the tourist sites and restuarants. The staff is very helpful and I will visit there again. I highly recommend this hotel to anyone,because of service. August 6, 2014
Rated 3 out of 5 by Great location - poor housekeeping fantastic facility great location good staff housekeeping services tarnished visit August 7, 2014
Rated 5 out of 5 by Great Hotel, Great Staff, Great Location My family and I had a greet weekend at the Westin Ottawa. We've been raving about it ever since and plan to go back within the next couple of months. Beautiful hotel, attached to Rideau Centre Shopping Mall. Right in the heart of the city with views of the Parliament Buildings and the Rideau Canal. The Market is a block away...Staff were super friendly from valet to check in, concierge, restaurant etc, We'll be back! July 14, 2014
Rated 4 out of 5 by next to shopping centre nice hotel, good location August 5, 2014
Rated 2 out of 5 by This hotel was disappointing On check in,I was not given the junior suite I had booked. Not all the guess had checked in, so my question is why did I have to wait until next morning to have a new room? I have stayed at westin Ottawa several times in the past but now it seem that the client service is not as good as it was. The service at restaurant in paticular is poor. Lastly, there is very limited clothes closet space in the junior suite; not acceptable. Lots of dust under the bed. All in all, not a great experience. December 4, 2011
Rated 3 out of 5 by Excellent facility - poor service We recently stayed at the Ottawa Westin - the long weekend in August. This was our 4th time at this hotel because the rooms are excellent, the location is great and, before this trip, the service was impeccable. On this visit, however, when we arrived, I was told that they had booked us in a room with one bed - for our family of four! This was after I had made the booking ahead of time and confirmed the morning of the stay. After driving 6 hours to get there, this was not welcome news. In addition I had booked a cot ahead of time which the hotel did not have on record. At first, the attendant at the front desk seemed unmoved and unwilling to do anything to resolve the situation. She even implied that next time I should write down the names of everyone I dealt with at the hotel when I both booked and confirmed my reservation. My response was that I should not have to assume incomptence at a hotel of this calibre. Finally, after I insisted that she speak with someone else because we would not accept a room with one bed or pay extra for an upgrade due to their error, a manager "released" a room that was previously unavailable (which was exactly the type of room we had booked). When we arrived in the room we noticed that there were not enough towels for 4 people, nor was there a blanket for the pullout. We called down to request these be brought up. 5 hours later, they still had not come. When I called down to request them again, they told me the items were "in the elevator". After another 1/2 hour, my husband called and they said the items were just being assembled. The items never arrived, so we had to make due so that our children could go to bed. All in all, this is not the type of service you would expect from a hotel of this calibre. We were very disappointed. August 4, 2014
Rated 5 out of 5 by Well located This hotel is well located for almost all Ottawa's museums and important sites. It is also close to the shopping and restaurants of the Byward Market. The hotel itself is comfortable, well furnished, and with excellent views. August 1, 2014
Rated 4 out of 5 by Well Cared For I was very pleased with my experience this week. The staff was very attentive, recommending various restaurants in the area. The room was very comfortable and the view was amazing. August 1, 2014
Rated 5 out of 5 by Site Visit We're hosting our conference in September at Westin. This was a site visit. Great, attentive, responsive staff! Looking forward to our event next month. August 1, 2014
Rated 5 out of 5 by First class in every way This was a special vacation for us. We contacted General Manager Mr Meredith in advance to inform him of the purpose of our visit with our teenage son. He was most receptive. We were upgraded to a superb suite for our 3 night stay which allowed privacy to all, our son slept on the comfortable sofa bed in the lounge, and we enjoyed the beautiful king size bed in the separate bedroom. Air conditioning worked well during a warm humid spell. The huge bathroom was one of the best we've ever experienced, the shower was amazing. Plenty of bench space and superb lighting. A surprise gift of champagne delivered to the room with a card signed personally by team member Desiree Clartier was greatly appreciated. The free continental breakfast for Platinum members is more than adequate : porridge, cereals, yoghurts, cold meats, cheese, salad, breads, pastries, fruit and believe it or not - cream brûlée! For breakfast! We did upgrade one morning to the hot breakfast and enjoyed eggs hollandaise. Also paid extra for a decent cafe latte. The Westin Ottawa is ideally located by the Rideau Canal and is a short walk to Parliament House and Byward Market. It is beautifully appointed in all respects. We would not hesitate to return to charming Ottawa and the beautiful Westin Ottawa. July 10, 2014
Rated 4 out of 5 by There is always a first time, isn't there The initial room assignment was totally unsatisfactory. The front desk promised to help but was slow in responding (we went to dinner and it was still not resolved). It took at least 5 tries and multiple visits to the front desk. Thank God for helpful bellhops and a great cleaning staff. I have been staying at the Westin Ottawa since the1990's. It was my choice of hotels. This was the first time there was this kind of hassle. I will have to rethink my annual stays. July 27, 2014
Rated 5 out of 5 by Wonderful staff and facilities The staff made sure that even though their system was down, I could check into my room and everything was seamless. July 31, 2014
Rated 5 out of 5 by Great experience The Westin Ottawa is ideally located along the Rideau Canal and close to the ByWard Market, and the Parliament building. Besides the location, the staying experience is relaxing and the staff is extremely courteous. 2 thumbs up. July 30, 2014
Rated 5 out of 5 by Great staff I was very impressed with how responsive, helpful and friendly all staff were. Any time I had a problem or a concern, they addressed it immediately and went above and beyond. My only negative comments are that the meeting rooms were freezing cold and as I had agreed to "go green" I did not receive supplies such as coffee in my room. July 28, 2014
Rated 5 out of 5 by Perfect location in the heart of the Nations Capital Celebrated our 40th Anniversary with a "Staycation" at the Westin Ottawa. Excellent hotel facilities and within walking distance of all the wonderful attractions the city has to offer. For sure we'll be back again. July 29, 2014
Rated 4 out of 5 by Deluxe King Room With Problems-2116 The closet was half-size and far too small.for our coats--we kept them on the sofa. The thermostat was broken, so the room was either too hot or too cold as our choice was to either turn it on or off. This was reported after the first of a 3 night stay., after which the default was changed from too cold to too hot. There were many TV channels, but neither BNN nor CNBC were present. The room, itself, was bright and comfortable. November 30, 2011
Rated 5 out of 5 by Noisy at night Hotel almost full occupency on saturday 26th of july 2014. Wedding and Masquerade. Very Noisy at 3 am on our floor. July 29, 2014
Rated 5 out of 5 by Amazing Staff!!!! Thank you so much to the Staff at the Westin Ottawa - You made our first anniversary very enjoyable & memorable! We have a wonderful time!! We enjoyed the Sites & city life during the day and our comfortable room in the evenings!! July 27, 2014
Rated 5 out of 5 by This hotel has a great location and great service I highly recommend this hotel. It is quiet, clean, and friendly. You are warmly greeted by everyone the moment you step into this Westin hotel. July 28, 2014
Rated 5 out of 5 by this hotel is positioned well in the city of Ottawa very comfortable hotel and well positioned in the city. July 28, 2014
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