Rated 4 out of 5 by CraigDawn Good Hotel, excellent location
The hotel was exactly what we'd expect from a Westin resort i.e. very professional and courteous staff and good facilities. Excellent location at beachfront and plenty of sunbathing areas/sunbeds available. Food & beverages were good and not over-priced. Rooms were comfortable (particularly the 'Heavenly beds!) and well equipped. The only minor complaints that we had was the length of time to check-in and out (more check-in staff perhaps?) and the fact that the balcony lights were on an automated timer which we could not over-ride (not very convenient when trying to read on our balcony after a certain time). All in all, a good experience and will visit again!
September 15, 2014
Rated 4 out of 5 by Matz Great stay
Situated good and high quility
October 30, 2014
Rated 5 out of 5 by cicilala21 a truly perfect experience!
A wonderful hotel! Beautiful location, fabulous seaside views from the Tower rooms! And most importantly a very helpful , pleasant staff at all levels! A special word of thanks to the concierge George for his constant assistance in all matters whether related to tourism, car rental and restaurant suggestions! BEPPE's was excellent as was Il Kartell on the island of Gozo!Thanks again to the entire staff, we will definitely be back.
June 1, 2014
Rated 4 out of 5 This is definitely not a 5* hotel
By travelling to a number of various hotels around the world, I would definitely not rate the hotel service at 5* rate. 1) We were given a double twing bed room rather then intially booked king size bed room. When we complained to the staff we were said that we have been provided this as it has better view, which we didn't want to sacrifice. Initially we booked a sea view king size bed. The room balcony wasn't cleaned for few days until we personally notified the cleaner. Seeing nails and hair of some other person on the floor wasn't a pleasent picture. In additional free water and coffee included the room rate were not updated daily, only once in 2-3 days. In addition we received a complements for someone esle, which is also not a good impression of the hotel service, as we'd rather not to receive anything rather then some elses compliments.
September 16, 2013
Rated 4 out of 5 by Oluslaw this hotel has great features but strange procedures
Hotel has great potential, good facilities and proper staff but strange procedures which make all arrangements to be done surprisingly slow; check-in procedure is a very good example - 5 minutes takes to check-in a person... and all guests booking the package with WiFi included should carefully check their billing at check-out as it is a rule there to charge for such complimentary service...
November 18, 2013
Rated 5 out of 5 by Gazza30 BEST HOTEL IN MALTA!
Room: Executive Club Room
This hotel is everything and more you can expect from a 5 star hotel.
All the staff were super friendly and accommodating to our every needs - I must make an honorable mention to Malcolm from the Pool bar for his excellent customer service and friendly nature!
The executive lounge was a great inclusion to the room, they served a great buffet breakfast and was open for canapes and drinks in the evening. The room was spacious, had amazing sea views and was thoroughly cleaned twice a day. The 'heavenly beds' were just that - HEAVENLY! The hotel also has a very large functional gym to cater for every experience level.
I highly recommend any of the water activities that can be booked at the little hut near the beach access area - we hired a boat for the day and explored the island - it was a great experience!
My only negative was that the Wi-Fi in the rooms was not free, and at the price you pay for the room I expected it to be. It was however only free in the executive lounge or the lobby but you needed to log into it each time and when you did the speeds were not great.
I would definitely be coming back and staying here again - I highly recommend this hotel to everyone!!
July 28, 2014
Rated 1 out of 5 by Jonno71 Underwhelmed
This hotels, customer execution is best described as inconsistent, I was given a room where the paint was flaking off the wall, and the second the balcony doors rattled all night in the wind, I was given a bottle of red wine as a gesture of goodwill, unfortunately I asked for white.
Long waits at reception, It was very busy, I guess they couldn't handle it
May 24, 2013
Rated 5 out of 5 by Rituk Fabulous
we booked the Luxury Bay suite at the Westin Dragonara after a disastarous stay at another local so called 5* hotel and its the best decision we made as the hotel is fab as well as the fantastic staff from the conceirge to the front desk (special mention to Cedric) we are returning again in August as just didnt get enough of the Westin Dragonara.
April 14, 2012
Rated 5 out of 5 by expatlocal mid-summer stay
excellent hotel all around. Expansive (rocky) beach with deck chairs surrounded by beautiful Mediterranean water on 3 sides. Staff was very polite and helpful. Excellent food and while location offers peace and a great beach it has dozens of restaurants and shops and the busiest night life district within easy walking distance
August 21, 2013
Rated 5 out of 5 by Anto35 This hotel has great staff and facilities
I enjoyed my staying in this hotel very much. Perfect localization, staff extremelly kind, rooms are large and with beautiful sea view, bed very comfortable and i d mention even the ice machine in floor near lifts. Reccomended!
November 13, 2013
Rated 5 out of 5 by Kelly51 Wonderful Hotel & Staff
In the most private lovely area of St. Julian's. Great site with fantastic food and staff. Beautiful waterfront with pools or ocean to offer for swimming. Great snorkeling area. Big, luxurious rooms.
September 11, 2013
Rated 2 out of 5 by Yongch Did not live up to the Westin brand name
Hotel staffs were not friendly and inattentive. Went to one of their restaurants, and the staffs were slow and unresponsive. Housekeeping refused to provide complimentary bottled water, which is usually provided in all Westin hotels I've been to (Kuala Lumpur, Singapore, Berlin).
Generally, I didn't experience the Westin hospitality.
October 14, 2014
Rated 1 out of 5 by Eddy51 Hotel policy rules!
The most frequented sentence: Hotel policy.
Kids not allowed to the mounge, not allowed in the inside pool, kids are chased away like dogs by the staff if their parents are not with them in the inside pool... I can continue.
Focus on paying and then get a very mediocre room. I hot as a Platinum for life an upgrade to a standard room, with the balcony facing 2 walls, wow. I had to wait till 4 PM before I could check in with 2 small kids. This is the first place were not even a glass of water was offered. The wellcoming was like a 3rd world border: passport, please. The staff didn't have a clue, took them 45 minutes to figure out the SPG Kids pass.... totally uninterested until it came to the price.
WiFi is extremely slow.
Good points: concierge, lounge and some people are outstanding and left a positive note about an hotel that I would like to forget.
On a side note, in the kids club, there were 2 oddlers fighting, the staff was enjoying it and only when I said something, they intervened.
Maybe I'm spoiled by staying in only good Starwood properties, but, hey I stayed at many of them and this is defenitly in my top 3 worst ran places.
February 22, 2013
Rated 5 out of 5 by Magus simply the best in Malta
within 2min from the nightlife. the staff if professional and friendly. Club level is great. All the facilities and services were impeccable
October 22, 2011
Rated 4 out of 5 by Doru great location
hotel needs refurbishment - bathrooms negligent finished and plumbing old and faulty
April 5, 2014
Rated 1 out of 5 by zekkuk hotel needs better service
rude staff just walking into the rooms / missing towels and other facilities
September 12, 2012
Rated 5 out of 5 by fallenmadge Lighting up the Sky
We've just spent a very relaxing 5 days at the Westin Dragonara, and i have to say a very big thank you to all the staff who made us feel very welcome, especially Sue who got us the room with the view. Not only did we have a lovely view across the pool and bay but also the night Sky. Particularly when there was very dramatic Electric and Lightning storms through our stay and we laid in bed watching them.
Thank you to Mark and all the staff in the bar for very yummy food and cocktails.
Would love to see the Hotel again in less dramatic weather conditions and make use of all the outside facilities and kids club.
Thank you W D, *****
November 23, 2012
Rated 4 out of 5 by Lux666 Nice location but some flaws
Nice hotel but just below the average standards of the Westin group. The suite we had was actually just two rooms with the in between-wall removed: we had two entrance doors and the terrace still had a fence between the two parts which left us with two separate terraces...this could have been easily removed ...very strange that they didn't!
The club lounge is too small (or the number of people receiving access to it is too large), snacks and drinks service between 18h-20h is very limited. If you do not arrive before 18:30 you will end up with left overs only. Rather limited choice of beverages compared to other Westin lounges.
The restaurant/pool area at the sea side is used a lot for private (wedding) parties, with heavy party noise until the early hours.
On the positive side, pool area is big and nice. Location is excellent and most of the staff is friendly and helpful.
September 28, 2014
Rated 3 out of 5 by Disappointed278 All good until checkout
The room, staff and experience were outstanding and would've been rated much higher if not for an incident at checkout. Ramone at the bar/lounge was most helpful and a pleasure. The incident occurred when checking out and the bill showed what were clearly duplicate, erroneous restaurant charges. Frank Vel. instead of either removing the charges or working on it later insisted on holding me at the desk while doing a detailed review and analysis. This, despite my insistence that I needed to get to the airport. I eventually left to make my flight not knowing what was done after my departure. I'll be following up with my credit card company which is unfortunate and unnecessary.
March 17, 2014
Rated 4 out of 5 by Miriana21 Good location and overal design and feel
I stayed for 2 nights on a business trip and had no chance to experience any of the amenities. My room, although very spacious (368) did not have any exciting views which is extremely important for me. The room was nice, the bathroom was not as it didn't have a removable shower which made showering uncomfortable and also the glass paravan did not serve the purpose of keeping the water contained in the bath tub so every time i showered there was a mini flood on the bathroom floor. One thing I really need to share is the fact that on the day I was supposed to check out at 8.30AM the maid knocked on my door and asked me if when I will check out. I thought that was rude and inappropriate because not only it was early morning and I could be sleeping but also I think thatt the hotel should make their guests welcomed and not try to get rid of them asap :) Overal, nothing else bothered me and if the rest of the hotels are full I will consider booking Westin again!
September 25, 2014
Rated 5 out of 5 by myself7 Excellent hotel with friendly service
The hotel is excellent both interms of accommodation and service. Rooms are spacious, staff is friendly. The hotel also has restaurants ranging from casual to fine dining. The lobby bar is an excellent place to u wind and have a light meal with friends or si ply a coffee with a taste from the pastry chef. The terrace is the hotel's casual restaurant serving breakfast and lunch. Whilst for that special event a visit to Quadros across the street from the main hotel building is a must. Here fine dining is at its best, as is atmosphere and service. I would recommend this hotel for both families and couples.
March 4, 2013
Rated 5 out of 5 by Sneeks Perfect Getaway
My wife and I spent one week at this resort at the end of April and could not recommend it more. The staff were unbelievably attentive, friendly and helpful. Special mention to Rachel (reception), Stephanie (Guest Relations), George, Tony and Malcolm (concierge) who all went out of their way to help and always had a smile on their face. So many room options and hideaways to serve all needs and types of vacation seekers. The location is quite good and fairly easy to get around on foot or via bus or taxi. Our only "complaint" was that the beds were not the trademark Westin Heavenly beds and were more European style firm mattresses....no big deal. Great hotel, great location, great staff and a great stay!
May 3, 2013
Rated 2 out of 5 by Jenny18 Customer service needs improvement
The stay in the hotel itself was very nice, the facilities were lovely and its staff we came across during our stay were generally nice (bar the exceptions in this review). However, there are a number of areas in its customer experience it needs to improve on to call itself a 5-star hotel.
1. I had accidentally booked a room the night before using my SPG points. On the day of actual check-in, I thought the manager at the counter had kindly agreed to let me use the SPG points from the day before. I only realised this wasn't the case when I checked my credit card statement and saw that they had charged me for that night almost 3 weeks after I had checked out. They didn't send me any email with the statement or warn me about this outstanding charge.
2. I was staying with a friend but we were checking out at different times. I checked out at the SPG counter and was presented with a bill of charges, which I paid before I left. Two hours afterwards, my friend received a call saying that I hadn't checked out and there were outstanding charges. He panicked thinking that something had happened to me. I travel quite often but have never stayed in a hotel which has claimed that I hadn't checked out when I had or been presented with charges on three different occasions (including a bill three weeks after checking out).
3. I sent an email as soon as I checked my credit card to the Westin querying this late charge but didn't receive any response.
4. I then followed up with a phone call and gave the manager, Cecilia, this feedback. Whilst I appreciate her offer to provide some assistance (though she was very unspecific about what this assistance entailed) the next time I visit Malta, she didn't offer any immediate assistance in light of this bad customer experience. Given I am a Gold member and my friend is a Platinum member, I would expect better customer service than this from this hotel.
I would recommend the hotel upgrade their system to ensure that all charges are presented in one statement upon check-out and, if there are outstanding charges, these should be immediately billed and the customer should be notified beforehand. I would also suggest that the hotel train its staff to ensure that there are no mis-understandings with its customer.
September 30, 2014
Rated 2 out of 5 by GuestWithSomeExpectation I was disappointed
The air conditioning system was common to all the rooms and so I could not cool my room since the hotel kept all the rooms on heating. This type of centralized heating/cooling is unacceptable since it does not ensure basic comfort of the hotel room.
I was told that I cannot have breakfast in the hotel restaurant even though I am SPG platinum member. So I did not receive recognition for my SPG level.
Moreover, I was very disappointed with the lounge since the operating hours and the facilities (i.e. food items, etc.) were much below the expectations.
The swimming pool was very small and the changing room (with sauna/steam) did not have any facilities such as drinking water, moisturizing cream, hair dryer, etc.
March 31, 2014
Rated 4 out of 5 by RosieSam A birthday party has made us fans of Westin!
Have had a gorgeous week at the Westin Dragonara. We were taking our hols in Malta so we could attend a friends Big Birthday bash which was held at the Bedouin Bar. Everything was spectacular - the party went seemlessly, and the standards of personal service, catering, friendliness and professionalism were faultless throughout our entire stay.
There were two things that prevent me from giving a 5* rating, neither of which are major. The air conditioning in the room, although efficient, was very noisy, and free Wifi was not available in the room.
July 14, 2014
Rated 5 out of 5 by Sillyguy74 Great Place with an amazing view
The Westin Dragonera is located on an excellent spot on the island! You have a perfect view on the spectacular coastline. The rooms are very comfortable and in perfect condition.
The staff members were always friendly and were able to handle all requests we had in a fast, efficient and courteous manner.
The outside area which was in preparation for the upcoming season will be a real great place to enjoy the sun and to relax around the pools.
Only the inside pool was a bit below my expectations. Compared to the rest of the environment it needs some improvement (pillowcases in bad conditions)
We are looking forward to our next stay here and it won't be the last!
A big thank you to the staff of the hotel from my side!
March 26, 2013
Rated 5 out of 5 by Chelsea01 Excellent service, wonderful position, and plenty of space
What a wonderful delight the Westin Dragonara was for us. The staff could not be more pleasant and helpful, and everyone was friendly and courteous.
There is a feeling of spaciousness in the hotel, with well positioned bars, restaurants, pools, seating and sunbathibg areas all easily accessible. We tried every restaurant, and were delighted with all meals.
Special mentions go to Cecilia at the Front Desk, who greeted us with a warm smile and made us feel immediately welcome, and to Charles at the Terrace Restaurant who worked tirelessly to ensure our breakfasts were pleasant and something to look forward to each morning.
The Westin Dragonara treats every guest as special, and the staff and facilities are first class.
August 25, 2013
Rated 5 out of 5 by Root Very well managed hotel
My wife and I spent 8 wonderful nights at your hotel and we enjoyed every aspect of it.
We were particularly impressed with the staff and their level of professionalism which was demonstrated in all areas.
The food and beverage operation was impressive and we ate in the hotel (which is unusual for us)
Perhaps the area which we enjoyed most was the Lounge where we enjoyed the service and the food offered.
Can I make particular mention of Edmond's piano playing, which in itself would be enough to bring us back to the hotel. He is a real asset to the hotel.
November 16, 2012
Rated 5 out of 5 by RonKH Wonderful Christmas & New Year
I stay at this hotel regularly because of the very high standards and facilities available, that being said on every occasion my stays get better. The Christmas and New Year’s festivities were absolutely wonderful this year with an exceptionally good New Years Eve Gala dinner, such a great band and exquisite food to accompany.
This hotel is like a second home for me with every single member of staff acknowledging me by name with genuine courtesy and friendliness; they actually care about their guests.
Little improvements being made year after year keep the standards extremely high and I must congratulate the Management team for this.
Hopefully with the addition of a much needed Spa this hotel would be just perfection.
January 6, 2014
Rated 3 out of 5 by jim2013 This hotel has space to improve
the rooms are very poor. a number of things are not working properly
January 27, 2013