Rated 4 out of 5 by DaSk Staff was excellent - only issue was there was defecate on the toillette seat
Staff was great! Room was very inviting! Only 2 issues were that I seen defecate on the toilette seat when I got into the room and the cold water would not turn on in the sink. The next morning I asked the guy at the front desk, which appeared to be the manager, if he could fix the cold water issue and have someone clean the defecate off, but when we returned late at night, neither were done and I had to call someone in at that time, around 9:00 at night… I wiped some of it off and used toilette paper for my daughter to sit on, so it would not get on her, but that was not what I wanted to have to do.
July 20, 2014
Rated 5 out of 5 by onthecouch Safe Haven During Hurricane Sandy
My wife has MS and is in an electric scooter. When the power went out due to Hurricane Sandy, I scrambled to find a hotel with power. I was extremely lucky to find this Westin. My wife, my 11 year old son and my Flat Coated Retriever had a wonderful 6 night stay. While the hotel was clearly running on overtime and overly stressed, everyone on staff did a terrific job of handling every issue and kept smiling through it all. Hats off to all for a job well done.
November 6, 2012
Rated 5 out of 5 by Nova594 Peaceful rest
Great staff, convenient shuttle, and an amazing bed to catch up on rest!
October 14, 2014
Rated 5 out of 5 by Agnes Great service and accomodations
We went for a family wedding and stayed 4 nights. All wedding activities were excellent and we had a great family vacation. The shuttle service to Princeton and the train station is definitely a plus.
Check in done easily and all personnel very efficient and caring.
September 9, 2012
Rated 5 out of 5 by T0BY26 WONDERFUL WEEKEND
WE SPENT LAST WEEKEND AT THE WESTIN FORRESTAL VILLAGE. WE WERE ASTOUNDED BY THE FRIENDLY PERSONNEL ESPECIALLY THE STAFF AT THE CHECK IN DESK. WE REALLY ENJOYED A NICE WEEKEND AT THE WESTIN AND HOPE TO RETURN SHORTLY.
August 13, 2012
Rated 5 out of 5 by Alvin Great Management Team
There was a snow storm the night I stayed and the following morning the hotel manager was personallly assisting guests in the parking lot cleaning the snow off their cars. Unexpected and much appreciated. Thank you.
March 9, 2013
Rated 5 out of 5 by Kardou Wedding Reception
Gathered at this hotel for my niece's wedding reception. All guests had rooms and we had a breakfast at the Nassau Room the morning after. Ballroom was great, hotel room was great, Nassau Room was great.
September 12, 2012
Rated 5 out of 5 by Manju Wonderful Place for Romance!!!!!!!!
Thank you for such a wonderful experience at your hotel. I would recommend this hotel to anyone. Checkin was painless and hotel was everything i expected from the Westin name. Thank you !!! Robin
August 13, 2012
Rated 5 out of 5 by 2014princeton Great Hotel
Hotel was perfect. The heavenly beds were just that...heavenly! We are Starwood owners which is always a bonus and I am involved in the travel industry. Concierge floor was awesome. We were here to drop our son off at Princeton. Highly recommend this hotel.
August 28, 2014
Rated 5 out of 5 by BTraveler100 Customer Service
It was very much appreciated when the hotel staff was cleaning the surprise snow off my vehicle in the morning. Thank you!
March 11, 2013
Rated 5 out of 5 by Chester40 An Excellent Facility
This facility excellently met the needs for the Kappa Alpha Psi Fraternity's Northeastern Provine Meeting.
March 18, 2013
Rated 5 out of 5 by Adam Great Place to Visit
My family lives just over an hour from this hotel. When we visit the Princeton, NJ area, we stay at this hotel. It's a nice way to get away for a night, with or without the kids.
The check in process is always smooth. The room has always been ready and in perfect condition. My Starwood Preferred status is always acknowledged. The pool and workout facility is terrific and the restaurant serves healthy food.
The hotel is situated close enough to Princeton to arrive in 10 minutes. The restaurants in the area are very accessible and the staff makes good recommendations on where to go.
The staff is great from top to bottom, no matter who you are speaking with.
Relax and enjoy....it's worth a visit.
March 9, 2012
Rated 5 out of 5 by vt84 very comfortable stay
This hotel met all of my needs. I checked in at 1am after a long drive, and there were no issues. I only stayed one night on the SPG floor, was charged when I checked in, and didn't even have to check out as my bill was already under my door when I woke up--hassle-free when your bill is straight forward.
The room was very clean, and everything looked new. The decorations were modern and tasteful. The bed of course was incredibly comfortable, and there was Starbucks coffee in the room (we didn't have any because we went down to the restaurant for breakfast). It was also nice to have the sink separated from the bathtub and toilet so two people could get ready at once. Breakfast was delicious, and I have absolutely no complaints.
June 27, 2012
Rated 5 out of 5 by Heidi Very satisfying stay
Only stayed 1 night, but a great experience. The king bed was unbelievably comfortable. Quiet room on 6th floor away from all the commotion of several "active" college groups also staying at the hotel helped. Great workout room. In room service fruit platter very fresh. I was unaware of any 6th floor complimentary continental breakfasts as other guests alluded to. And Westin staff truly provided great service, including "comping" an in room service. That was beyond expectations, but most welcome. Staff VERY friendly, helpful and offered to assist with anything - including providing printed directions to a local venue. Easy access from Hwy 1. Local stores/restaurants in "Village" also inviting. I'd definitely stay at this Westin again.
February 21, 2012
Rated 5 out of 5 by Ora24 The Hotel Staff Was Pleasingly Friendly
We were there for just an overnight stay however,the hotel staff was pleasingly friendly. The front desk staff were tremendously helpful. In my rush to pack,I forgot my shower cap. We called the front desk and they sent me 2 within 10 mins. As I was ironing my jacket my button got caught and flew off to the floor. We called again,and they sent us a sewing kit within 10 more mins. I found myself in need of an extension cord and stapler, and the housekeeping gent was a gem! He set them up in the conference room so they would be there when I went down to the conference. Thank YOU...Thank YOU...for FIVE STAR SERVICE when I needed it the most!!!!!
August 10, 2014
Rated 1 out of 5 by Larry83 Worst Hotel Experience Ever
I am a Platinum Member of Starwood. . In all the years I have traveled, I have never encountered the problems we had at this hotel. After the first night of a 2 night stay we left for the day only to find out later that night when we returned that they had given our room to another guest. Not only did we lose our room, but our items were apparently thrown out. The staff at the hotel was not helpful with empty apologies and each time they made a promise to follow up they disappeared. I am so frustrated with Starwood, Westin and obviously this hotel. BTW the property is poorly maintained. The pool area was a disaster area with trash, towels and food scattered everywhere. Plan on eating elsewhere as there is virtually no options at the hotel other than room service.
September 21, 2012
Rated 5 out of 5 by Michele45 Welcoming and Comfortable
After walking into the Princeton Westin on a hot, muggy August afternoon, we were immediately welcomed into the lobby with carafes of chilled lemon water and a wonderful ambience. The room was clean and and the bed and bedding was very comfortable. Everything from the spacious room to the coffee maker complete with Starbucks coffee, we were able to relax in comfort. The staff was friendly and accommodating. We appreciated the little touches that made our stay a pleasant one! I would highly recommend this hotel.
August 7, 2012
Rated 5 out of 5 by Kimnj Great Experience
My daughter and her friend had a joint overnight birthday party Saturday night at the hotel. We had 11 girls in total 9 of which slept over. The hotel was great and the front desk staff made the girls feel really welcome - A special thanks to Lauren, Chris and Frankie -- Lauren the girls loved you and
really appreciated the M&M's. Thanks for letting them take a picture at the desk with you. The girls had a great time! We were very pleased with everything at the hotel.
May 8, 2012
Rated 5 out of 5 by Lovetotravel111 A great respite
We came here for two nights to attend a family birthday celebration in nearby Princeton. The hotel was very comfortable and allowed us to relax after a long drive. The staff were very friendly and the breakfast was great. We loved the location and welcoming courtyard. We would definitely stay here again. One comment, the indoor pool attaches to the outdoor pool which is off season. The indoor side could use a refreshing. Overall, a great hotel.
October 30, 2012
Rated 5 out of 5 by fetter092011 Hotel cares
- Sam was very helpful
- breakfast at the Parallel 40 restaurant staff was great
- doormen at check in and check out were very attentive
- hotel overall was very caring, everyone went over board
- this was a difficult time for me to be a hotel guest, the caring attitude of the staff was very appreciative
- i am in the service industry, we know what to expect. I made my reservation through Hotwire and it all worked out well.
December 7, 2011
Rated 1 out of 5 by wildcat tim
as a lifetime platinum member, i have stayed at seemingly endless number of properties. Most vary from good to great. This property has consistently failed to meet the SPG standards. Whether it one time the staff is disinterested, or the room is less that expected (one time there were 100s of dead flys on the floor), or the dining less below average, something is just off. could be a solid property but not the case
September 12, 2012
Rated 4 out of 5 by vernon2026 Manager Unresponsive
The Westin at Forrestal Village is beautifully situated in a small developing shopping and restaurant community. It has easy parking and Salt Creek Grill is within walking distance. Upon arrival we were quickly greeted and given our room keys. The room was average. There was a funny smell in the room. Overall good stay. My challenge was with the manager. This was the first of what I hope would be more stays here. I reached out via email to the Manager Ms. Kupfer prior to our stay. She NEVER responded. I find that unacceptable.
September 7, 2014
Rated 4 out of 5 by DrDaughter Disgusting bathroom floor
Great hotel. Starbucks should be open later, through the afternoon. My bathroom floor was covered with hairs. This tells me that not only do they not mop the floors, they don't sweep them either. It was disgusting. I'd return, but housekeeping needs to be improved.
September 21, 2014
Rated 5 out of 5 by Julie37 Great Operation
Recently I stayed at this hotel with my family. The staff were extremely friendly and helpful. I left a pouch at the room when I checked out. They quickly sent it to my next hotel. I think the management staff there really have a service mind which makes overall service of the hotel so great.
October 8, 2012
Rated 5 out of 5 by Gram This hotel was faboulous in all areasl
We enjoyed our stay immensley.The staff were so helpful & friendly.They made us feel so welcome.The Sunday breakfast buffet was great.The room was very clean.The hotels location in forrestal village is beautiful.You couldn't ask for more.Thank you Westin for a great stay.
August 8, 2012
Rated 4 out of 5 by Alphaman06 Stayed here for a conference
The staff at this hotel provided excellent customer service. They were friendly and attentive. I was checked in within 3 minutes. I really liked the excercise facility. It was well maintained and the equipment was great. My bed was comfortable. The only issue I had was in the restaurant for breakfast. The service was kind of slow. I was expecting a buffet on Saturday
September 15, 2014
Rated 5 out of 5 by SCMJ Fantastic staff
The staff went above and beyond!!! My cell had broken and I desperately needed to make an international call. I was allowed to borrow one of the staff's private phone in order to send an SMS. I have never experienced such service before!!
February 7, 2012
Rated 5 out of 5 by Donna12 Superb service
I always feel that this Westin, in particular, wants me to have a pleasant stay. The staff are friendly, courteous and have a great sense of humor. Dawan was outstanding and accommodated my requests quickly and efficiently - smiling the entire time!
October 9, 2012
Rated 1 out of 5 by Guz1953 Bad experience with key card
I appreciated a room upgrade at check-in to the Executive Level. Unfortunately, i had a bad experience with the my room's key card.
I woke up and went to the 6th floor and attempted to bring breakfast and coffee back to my room. My key card did not work and while I am trying to get the key to work, i spill my coffee and all my breakfast. I proceed to go to the front desk for a replacement key and rather than spend the two cents on a new card, the front desk rep reprograms my existing key. This all takes 15 minutes because there is a line to check out and I need an escort to my room because I left my ID in the room. I go back to the sixth floor to replace my ruined breakfast and again my reprogrammed room card does not work.. Back to the front desk a second time and finally a new key card!!!!
Very bad way to start my day
Why don't you have a lounge for the Executive Level. The area is too small and a joke.
Why don't you give ne replacement cards rather then reprogramming defective ones.
Why is there only one front desk rep on at 7:00am?
August 29, 2013
Rated 5 out of 5 by AttorneyTim Surprising Find
This was a pleasant surprise...very nice quiet hotel near Princeton...great pool...lobby bar and food...Ruths Chris nearby...Platinum upgrade was not made but the property was busy with a wedding...but a very nice find and highly recommend
August 21, 2012