Rated 3 out of 5 by Acr16 Business stay
Your hotel no longer provides 24 hour per day shuttle service from the airport, although my confirmation email explicitly states that you would. I found this out at 1215 am the night of my arrival to DC, after being unable to reach anyone by your phone for over a half hour previously, as soon as I landed. Also, lack of in room microwave was disappointing.
March 7, 2016
Rated 5 out of 5 by jimsox Pleasant Weekend
Stayed here over a weekend. Got a quiet, upper floor room as requested. Check-in was fast and staff was very helpful. Enjoyed Friday night happy hour at Vinifera. Sunday breakfast was expensive, but the food was quite good.
February 25, 2016
Rated 5 out of 5 by hs12 Hotel excellent for ACR conference
Efficient.Easy access to meeting. Accomodated all requests.
February 25, 2016
Rated 5 out of 5 by jhk123 Front Desk Staff
Great front desk staff...always very helpful.
January 26, 2016
Rated 3 out of 5 by qwerty42 Would not recommend
We stayed two nights. The toilet was not functioning when we came to the room (not flushing). I had to make to phone calls to get it fixed. The room was not cleaned when coming back after the first night.
January 3, 2016
Rated 4 out of 5 by HawaiiSamurai Nice Airport Transfer
The Weston Reston Heights is a nice hotel for folks looking for a good night's stay close to the airport. The restaurant was exceptional for breakfast. And, the airport transfer was terrific.
January 1, 2016
Rated 5 out of 5 by ACS0776 Holday Party
We had our company holiday party there, and the food and service were excellent. The rooms were very comfortable, and I had a nice sleep after the party.
December 14, 2015
Rated 5 out of 5 by ChadSD My favorite business hotel in DC area
I love staying at this hotel. Great recognition for SPG Platinum members, beautiful rooms, and a great restaurant. Thank you for a great stay!
November 20, 2015
Rated 5 out of 5 by Gerob21 Great Stay
One again my stay at the Westin was great. Alexis, David, and Shawna continue to make me feel as if I am coming home. All the staff is wonderful and the bar menu continues to improve. The dinner menu is excellent as well as the room service menu.
Overall this is the best hotel in the Reston area and I enjoy my stay everytime.
The menu is good and everyone can find some food on it to eat.
October 25, 2015
Rated 5 out of 5 by jared32 home away from home
I have came to this hotel 7 weeks in the last 3 months. I feel comfortable every time I am here. The staff is one of world case.
July 23, 2015
Rated 4 out of 5 by Daisy9 Faulty safe
The location of this hotel was great... I was in town for an event, but didn't want to stay at the host hotel. This place was terrific! Proximate to the town center & parking was free (and that is appreciated!)
The room was well thought out and very clean. I am a light sleeper, so I could definitely hear the hum of the highway traffic. I travel w/earplugs, so that was not a bother... Bed was extremely comfortable, & it was nice to have a balcony for fresh air.
Only issue that arose on our stay was a faulty safe... While all of our valuables were locked in it! We were pressed for time, and didn't notice it was broken until we were rushing to check out. When we couldn't get it to open, they sent a technician to help. The instrument he had to bypass the combination didn't work, so we ended up waiting while they eventually drilled it out! I was happy we weren't heading to the airport for a flight & only traveling by car, but the delay unfortunately did effect our day. Staff was "sorry about that".
June 29, 2015
Rated 5 out of 5 by mandar40 Excellent Service. A favorite when I am in Reston
Excellent service and hospitality.
Keep up the good work.
June 25, 2015
Rated 4 out of 5 by Butch999 "What a Great Staff"
A Hotel is a hotel, what makes a hotel great is the people who work there, from the time I arrived until check out time your staff was outstanding. It was 4am when l arrived and the front desk young lady "Marigie" I think that was her name, found a room so that l could check in early and sleep. Thank you young lady you made my day.
June 22, 2015
Rated 5 out of 5 by klbirdie55 Great hotel
We were traveling with 3 ppl and there was no dbl queens so the front desk upgraded us to a suite with a roll-away. The room was so large that the roll-away was not an issue. Staff was excellent and the bar and restaurant food was delicious. The hotel is beautiful. We parked our car on Friday and never had to use it until we left. The shuttle took us to the metro stop and the Reston town center. We can't wait to go back.
May 27, 2015
Rated 1 out of 5 by FrequentTraveler1K Poor management with unpredicable service quality
I was told by the front desk and the driver that they pick up every 30 minuted at the metro station. I was at the metro station at 1:20pm today, and I even called the hotel to confirm the shuttle service. I was promised that a shuttle will pick me up at 1:45 pm. I waited for 30 min and still no shuttle. So I called again at 1:50pm, 2:00pm, 2:10 pm and 2:12pm. Every time I was told the shuttle was coming. During the last call, the front desk was so sure that the shuttle will arrive in 2 minutes. Well it didn't show up until 2:20pm. I waited 60 minutes even after calling Westin 5 times. I think what happened was that the hotel was so remontely located and empty, the shuttle driver just doesn't go out unless there's a request. But the front desk doesn't know that the shuttle is by request only.
I take Uber for the rest of my stay to get in and out of DC area. It does not make sense to stay here ever again.
May 12, 2015
Rated 5 out of 5 by HitmanInWis Friendly
Staff was very friendly, and room was nice, but wanted to call special attention to the lifeguard on duty at the pool - Matt - he was a great guy that took the time to have a conversation with me and do some cool things with my son. Definitely something I dont get at many hotels, and much appreciated!
March 29, 2015
Rated 5 out of 5 by ProfDr In Room Coffee Machine
I would like to start by saying the Weston at Reston met almost all expectations. Sad to say the one little thing would have left me totally satisfied. The in room coffee machine was a one cup Mr. Coffee machine which is fine and so was the Starbucks coffee. The problem was the coffee packet was to large for the little Mr. Coffee machine and trying to make a cup on coffee turned in to a wet mess. I talked to the front desk about the problem who told me is was a house keeping issue and then asked my work colleagues if they had the same problem and we all did. The problem was not resolved during my stay. So, my recommendation is get the correctly matched size coffee filterf or machine or offer free room service for that first fresh cup of coffee!
February 20, 2015
Rated 4 out of 5 by LoyalWestinGuy Shuttle Service is Horrendous
I have stayed at this location loyally over the past 4 years. Restaurant is Excellent and has decent wine selection and atmosphere. Rooms are up to Westin Quality.
Experience with the Free Shuttle to the Town Center where all the restaurants are is so off the charts it is not worth the money that Westin puts toward it to have such a bad customer experience. They would be better off paying for guests taxis.
On way back from dinner (26 degrees outside ) we called -- "5 minutes the shuttle will be there". 2 more calls later and they where still telling us 5 minutes and they where still looking for the shuttle . 3 guest standing outside dealing with the front desk , who then kept repeating "5 minutes".
They need to fix that or stop being so inaccurate with their guests. Next time they can stand outside and feel the fun.
Still like the location, but question why they are having services that build bad reviews ? We had same issue on way to dinner ,, but at least we where in the lobby.
February 17, 2015
Rated 2 out of 5 by Nurik Typical business conference hotel
Typical business hotel on the way from IAD to DC.
Had a very unpleasant stay, that made me to request SPG Ambassador involvement throughout the stay.
WILL NEVER RETURN to this hotel.
February 17, 2015
Rated 5 out of 5 by Theresa49 Amazing Hotel
The hotel is very clean and comfortable. The food is wonderful. The staff is what really makes this hotel. Alexis, Kieran, Marc, Taylor & Ivan are all so wonderful. I would stay here again and recommend this hotel to others!!!!!
February 5, 2015
Rated 5 out of 5 by Williamsburg14 Great Staff
Westins are always a pleasant stay, but I really appreciate the accommodation and helpfulness of the staff at the Reston Westin - many thanks!
December 4, 2014
Rated 5 out of 5 by Jer88 Excellent Experience
I have stayed at this hotel several times on business and continue to be impressed by the attentiveness of the front desk staff, the cleanliness of the rooms, and the overall experience generally. I highly recommend the Westin Reston Heights should your travels bring you to the Greater Washington Metropolitan area.
December 1, 2014
Rated 5 out of 5 by TBA52 short stay
My wife and I travel quite a distance via automobile to visit our family in Reston, and it helps to be able to truly relax when we arrive. It's hard to relax and enjoy driving these days for many reasons. Ease of check-in, a clean room and pleasant,helpful staff breaks that tension of our drive. Thank you!
November 24, 2014
Rated 5 out of 5 by bert14 Great staff!
The staff at your hotel was great. Everyone was very friendly and helpful. Dave at the bar took very good care of us just about every night that we were there and Alexis at the front desk was exceptional. She made sure that me and my crew had everything we needed and provide great customer service. The hotel itself was very nice, the rooms were clean and comfortable and the decor was lovely. Would definitely stay there again.
November 5, 2014
Rated 5 out of 5 by AE52 Another Amazing Experience!
My girlfriend and I had such a great experience at The Westin Reston Heights the first time that we came back for more. The Westin Reston Heights is officially our home away from home. The staff are wonderful and the hotel is excellent. Lexy always takes great care of us. I can’t wait to stay there again the next time that we are in town.
October 7, 2014
Rated 4 out of 5 by Hatter Customer Service by Manager
I'm writing this review because of the great customer service I received after my stay was completed. I had an issue with my bill for phone charges, charges were more than my room rate. When I called back to explain to the front desk, they couldn't do anything about it. There was no listing of prices in my room by the phone, so I was unaware of charges for dialing long distance or 1.800 numbers. Mr. Taylor Hughes was able to correct the situation. Great Location and Great Restaurant and parking for the winter time.
September 26, 2014
Rated 5 out of 5 by Semih This hotel gives good feelings to the guest
I spend two weeks in usa in different cities.
This hotel belongs to the top hotels in all usa
The crew gives the feeling,that the guests are very important
September 17, 2014
Rated 5 out of 5 by Celebrate50 %0th Celebration Get A Way
My husband's 50th birthday was a mileston occassion and for the first time he was able to see the "Redskins" play in person. We stayed at the Reston Heigts location, rented a car, traveled to Dulles Mall to visit the Offical Redskin Store, The trip was awesome. The hotel shuttle service was great. We used the shuttle to attend Reston Center Mall and to the Metro Statio into to DC. With the help of Westin Staff our metro ride was easy however:without a rental car the hotel services provided excellent transportation to enjoy surrounding areas.
September 17, 2014
Rated 4 out of 5 by Rude13 enjoyable stay with some setbacks
booked two rooms for my mother and myself. got one upgrade with connecting rooms. Zhe minibsr in one of the rooms was not functional and despite my mentionning it never fixed. Front desk was helpfull with extending my Moms booking and letting her keep the upgraded room. That was really appreciated.
September 2, 2014
Rated 5 out of 5 by Jer88 Business Travel - Exceeds Expectations
I have stayed at this particular Westin numerous times on business, and my expectations are continually exceeded with each and every stay. Manager Kieran and staff are always welcoming and attentive to every need. The staff go out of their way to make you feel welcome, often greeting you by name. I strongly recommend this hotel should your travels bring you to the Northern Virginia area.
September 1, 2014