Rated 5 out of 5 by Armando Excelente servicio
Excelente servicio y ubicacion
15 ottobre 2013
Rated 5 out of 5 by globetrotters Lovely hotel in Milan.
We were upgraded, as platinum, to a beautiful room on the 10th floor. Giorgia who checked us in is a lovely young lady. Very helpful, friendly and courteous. Not only was the room beautiful, it had the comfortable Heavenly bed. The internet was efficient too. We used the green option and put the tab on the door as well as the 'do not disturb' sign and left it there for the duration of the stay. This somehow was new to the staff. We had a knock on the door a day or so into our stay. It was housekeeping along with security. Apparently they were concerned about us being okay. We found this odd, but oh well. Then when our key wouldn't work in the elevator, we went to the front desk to get the key redone. This happens at hotels all the time. Here it was odd. The man at the front desk had to see our passport and wouldn't give/refresh our key without it. So he went up with us and went into the room with us to see our passports. This was after the security visit and the two incidences together made it all more odd. We have never been escorted to our room to see our identification when a key has gone bad. Other than the oddity of the above, all was as should be. Unlike his counterpart who didn't seem to enjoy his job, the gentleman Gianluca at the concierge desk was very pleasant and helpful... a joy. Helped us with where to go to purchase a trolley ticket to catch the trolley to the old town vs walking the "15 minutes" in the heat. It was 102 that day. The old trolley was a part of the experience too. The location is okay with the trolley located across the street on the corner. All in all, would stay there again if we were to return to Milan.
26 agosto 2013
Rated 5 out of 5 by OutsourcingPM Best stay in Milan!
Thanks for the wonderful stay on my recent business trip to Milan. It was the best stay that I had in Milan. The recognition as SPG GOLD, the upgrade to a wonderful Suit - I only missed the shower, but will try to ask for it the next time - the other GOLD benefits and the friendly staff made my stay the best ever in Milan.
I have decided to make this hotel my preferred hotel in Milan and book it every time when I plan a trip to Milan.
Only one recommendation to the reception staff: Try to laugh more often and be the first who welcomes and greets someone. Try not to show your guests how hard your job is and some guest can be. ;-)
25 agosto 2013
Rated 5 out of 5 by Lara79 Westin slippers!
I stayed at westin palace Milan from 30th to the 31st August. I had a wonderful stay. We stayed on the 10th floor, the room was beautiful, and the decoration was so luxurious. The room was immaculate and I appreciated the complimentary fruit basket. I have just one regret and that is that I didn't bring home a pair of the beautiful slippers I was provided with. Is there anyway I can get hold of these slippers as I would love to bring some westin comfort home?
2 agosto 2013
Rated 5 out of 5 by BPCTraveller Milan Could not be better than at Westin Milan
This is a really special hotel. The rooms are classically styled and beautifully appointed. Every care is taken in the room care. Excellent wine selection in the suite that they kindly upgraded us to. We stayed there for 8 nights in March of 2013 and although the weather was not cooperating you could not get a better room to retire too. Excellent room service and great hotel restaurants. Concierge is extraordinarily honest and pointed us in many good directions for food.
There was only one issue which is the hotel put made up the coach bed. We did not need it as the three of us my wife 4 year daughter and I slept in the king bed that was provided. But we did not know until we checked out that they charged for the bed 80 euro night. Other than this extra charge we were not given notice of fantastic hotel and fantastic staff.
28 luglio 2013
Rated 5 out of 5 by TexasGranny Wonderful place to stay in Milan
We stayed at the Westin Palace Milan for 11 days in late May, 2013 and I was most impressed with my room and, especially, the service from the staff. I love that room windows open so one can get fresh air when the weather is cool. My room was wonderful even though it lacked a view ... the room itself was enough.
Every staff member seemed friendly and helpful, despite my lack of Italian. The lounge staff was especially memorable, kindly serving my Cafe Americano on the front patio each morning and, with DiSorrono, in the evening. Loved the Terrace with its stunning views. I felt pampered my entire stay, and I felt safe there.
I would highly recommend Westin Palace, it is worth the expense!
14 luglio 2013
Rated 5 out of 5 by ckd1 Excellent Hotel in Milan
Thoroughly enjoyable stay at the Westin Palace for 5 nights. Little to fault and thoroughly recommended.
30 giugno 2013
Rated 5 out of 5 by BocaGirl 8 Days - Flawless Stay!
Stayed at this hotel last year and had a nice stay.
The hotel is lovely, elegant and beautifully maintained. This May back again but for 8 days. Was greeted at the front desk by Franceso, very pleasant and professional. My SPG status was acknowledged and was upgraded to a beautiful, large room on the sixth floor. My request for a quiet room was certainly met. I was able to open my windows at night for fresh air & a peaceful nights rest.
The service was excellent. And believe me, during eight days I had many requests. All the concierge were friendly and helpful. Riccardo booked train tickets for my trips to surrounding towns and gave me additional info to get around. Housekeeping was
exceptional, quick and courteous and I am picky.
I only had breakfast in the restaurant, good although a little pricey. Relaxing in the lobby lounge was a treat. Lovely surroundings and the attendant always remembered how I liked my latte.
This year free wifi in the lobby, which was a great improvement. I couldn't connect to my iphone so the assistance manager did it for me. Wifi in the room was perfect, FaceTimed the states everyday.
The location is in a quiet, business area near the Centrale Train Station (a 10 minute walk). Although, you are a quick taxi ride to fine restaurants or a 10 minute walk to great shopping. If you are looking to be near the Duomo with crowds right outside your door - this is not the place for you. That area is a few minutes away by taxi or Metro.
Looking forward to going back next spring. Lovely, intimate hotel with truly caring, professional staff. What a pleasure.
10 giugno 2013