Rated 1 out of 5 by DisappointedinVenice Worst Westin I have Ever Stayed At
Avoid room 524. The room didn't meet the description given on the website: "Marble bathrooms and the Westin double headed Heavenly Shower®." We had a shower without a bath tub. We did not have a double headed shower. The shower was smaller than a phone booth and leaked water all over the floor after each shower. Sink made of synthetic material that clashed with the beautiful white marble on the walls and floors. No decoration on the walls. Dark, drab, decor. Terrible. Excellent location. Terrible service.
October 20, 2012
Rated 5 out of 5 by SMS777 Location, Rooms, & Staff
Just returned from part business, part pleasure trip to Europe. This was our third stay at the E&R in Venice, and once again it did not disappoint. Very friendly & warm welcome from Lisa at the front desk (that's the kind of employee I want in my businesses!), room upgrade for SPG gold, bags transferred promptly, and we were off to another magical stay at the E&R. This is easily one of my top five hotels in the world, and I travel very extensively, and stay only at 5 star hotels. The combination of location (it doesn't get any better than this), rooms, staff, and service make the E&R one I can't wait to get back to. I really do NOT understand some of the negative reviews on here. We are four for four, and looking forward to many more times of tying time here with future Europe business trips.
October 2, 2013
Rated 3 out of 5 by Sjpvac Gorgeous Hotel - Not so great rooms
Stayed here two nights post cruise to celebrate an anniversary occasion. Hotel lobby and area is spectacular. Breakfast on the canal was also.
Unfortunately, asked for a canal view and a king size bed. As a plat, got a handicapped accessible room which had a huge bathroom but the two twin beds were barely pushed together and were made up as two individuals which did not allow for sleeping together without falling through the beds as they were not tied together in any way to keep them from separating. No anniversary celebrating for that stay.Did get a note and piece of cake though from the manager.
May 22, 2012
Rated 1 out of 5 by PWFK Very Disappointed
I stayed for 3 nights in November 2011. The attitude of the staff were surly and generally unhelpful. When we arrived we were not greeted with a smile or other pleasantries but were curtly told that our room would not be ready for 2 hours and suggested we came back. There was no attempt to show us the faciities of the hotel or suggestion that we could obtain refreshments in the bar or elsewhere. The hotel room was very small and after moving rooms found black hairs on the bathroom floor and bidet. One of the vases in the room had a large chip out of it and the hotel looked shoddy. We did not eat in the hotel as there were sparrows flying around inside the hotel including the bar area where food was being prepared - clearly unhygienic - very disappointed with the hotel and not the usual Starwood standard.
November 30, 2011
Rated 2 out of 5 by kram Poor guest services
I have stayed at many good hotels around the world, and I feel that the staff ( maybe it is a sought after destination and hence the lack of effort) need to me more customer friendly. the quality of the food also left a lot to be desired.
Definitely one of the low points of my SPG stays.
March 28, 2013
Rated 5 out of 5 by OTraveller Great Hotel, Great Location, Wonderful Staff.
In August 2014 I stayed at the Westin Europa and Regina in Venice with my wife and here we celebrated our 40th wedding anniversary and my wife’s 60th birthday. We were hoping for something special and we were not disappointed. The hotel was superb, and the setting was magnificent. It is perhaps the most beautiful setting of any hotel in Venice with views from the lovely terrace across the Grand Canal to San Salute one way or the lagoon and San Giorgio Magiore the other way – oh and go out of the hotels entrance and within minutes you are in Piazza San Marco, at the lovely Teatro Le Fenice or on your way to the Rialto or Academia.
The hotel itself I cannot fault. The public areas, in particular the dining room, the adjacent terrace and the lovely bar – all looking out onto the Grand Canal – are superb with beautiful views.
And a real plus for this hotel are the staff – they are, without exception, superb. The bar is a great example with staff who provide a great service to all – and magnificent leadership from the senior guy at the bar (Giorgio I think). Also the people in the dining room were superb, especially the guy who was in charge on our first couple of days at the hotel. But I have to say that your first impression at the hotel is perhaps the most important – reception. On this and a previous occasion we had been really fortunate to be dealt with by a member of staff whose name I think was Adriano – if I got this wrong my apologies! He set the tone perfectly making you feel at home straight away and yet in a very professional way (thank you for your help!!!) – and I have to say his colleagues were likewise really helpful.
We would not hesitate in recommending the hotel to anyone – we have never been disappointed but have always been delighted. Thanks to everyone for a great stay – we are looking forward to returning next year!
September 1, 2014
Rated 2 out of 5 by chef2000 Not what expect from a 5 star hotel
Room was dirty, not well kept up.
There was rotting wood in several locations in room. Staff was not friendly. The room was extremely hot and was told that there was no AC and was given a fan. Room was left with dirty dishes one day and without toilet paper.
November 27, 2012
Rated 5 out of 5 by NELKAY My Venice vacation
My wife and I spent 3 days in Venice for a romantic vacation. The hotel was very good with an amazing location. Morning breakfast was outstanding overlooking the grand canal. The room was spacious and clean.
September 28, 2012
Rated 5 out of 5 by Hubster A wonderful 3 days in Venice
We genuinely enjoyed the Westin Europa and Regina, The room was tremendous and the view from the sixth floor was pretty amazing looking over the rooftops of the city. I guess the thing that stood out the most was the beautiful view from the dining location. It was a breathtaking spot on the water. Everyone was very helpful, although one of the concierges seemed a little tired of questions from Americans. But again, the rest of the staff was terrific. A great spot and a wonderful three days. We'll definitely come back to this Westin next time we're in Venice.
September 8, 2013
Rated 2 out of 5 by AC2218 Tired and in need of extensive renovations
We arrived around 8:00 PM, checked in and went to our room, second floor of the hotel. Once inside and after taking a breath, called to have the room changed. Nothing available that evening, and was moved the next afternoon. The hallway to the room was dirty, with marks on the walls, the room smelled musty, wasn't particularly clean or well lighted, no wireless in the rooms, no functioning temperature controls. The room was hot, and we were told to open the window as the AC wouldn't be turned until sometime in May. The beds didn't resemble anything near a Westin bed, and were two twins made to look like a king.
This may have once been a grand hotel, but given its current condition, lack of basic Westin amenities - I'm sorry to say go elsewhere.
The location is great, and service was good as well, but the staff can't put enough lipstick on this pig to make you think it wasn't one.
Sorry, I've been to many Westin hotels worldwide and this is the poorest one I've seen to date.
April 30, 2012
Rated 5 out of 5 by Jimtraveller A wonderful hotel on the Grand Canale
We stayed five nights during our visits in Venice.
The location is great, right at Grande Canale. And was only steps away from Piazza San Marco. There were so many great high-end shops around. And many choices of eateries around as well.
We had a spacious corner suite, well appointed.
The breakfast buffet at the restaurant was one of the best we have had, abundant and fresh and delicious.
The staff was really helpful, courteous and very professional.
The hotel stay is one of the highlights for us during our visit to Venice in the end of Febuary during Carnival!
March 8, 2014
Rated 5 out of 5 by Anonymous Loved my stay
My daughter and I arrived at the hotel over spring break 2012. We took a water bus and happened to get off at the wrong stop so with rolling suitcases going up and down the bridge stairs we had a difficult arrival. The lady that check us in went out of her way to help us and she was wonderful. Even though we were on points, was upgraded to a premium room which made our stay so much more comfortable. Beds were comfortable, room was spacious, hotel is beautiful and the staff was wonderful. The only suggestion is that on the reservation confirmation it would be helpful to mention transportation information. Water taxi costs and water bus cost and the name of the stop to get off. All in all I loved my stay at this hotel and will stay here again on my next trip.
January 28, 2013
Rated 5 out of 5 by TamaraL Magical hotel
We spent our last night in Italy at this hotel. the trip was to celebrate a "big" birthday. The experience was magical. Although our room was not ready when we arrived we were graciously offered drinks at the bar. I was using points for a nights stay and had asked for an upgrade. However, given that it is high season I was not sure what could be accommodated. We were very pleased with an upgraded room on the top floor with a view of the grand canal.We had a lovely night out and returned to our room to find a bottle of champagne. We toasted Venice from our window and felt the magic - all courtesy of this wonderful hotel.
June 17, 2012
Rated 5 out of 5 by K226 Lovely hotel, great location
This hotel has all the Westin features one would expect, like the Heavenly Bed, but is close in elegance and amenities to a Luxury Collection hotel. It is centrally located, close to St. Mark's Square. It has its own convenient dock for transportation to the train station or airport, and is not far from vaporetto stops. While the birds will try to get your food, it is delightful to sit by the canal for breakfast or another meal.
The staff are pleasant and helpful, with particular thanks to Andrea at the front desk who assigned us very nice rooms and willingly helped with any request.
My two suggestions for improvement:
1. The elevators are VERY slow. Only one appeared to be working. We discovered and took advantage of the staff elevator.
2. The room was not made up until very late in the day, when at times we would have liked to have a little rest after a long day of walking.
Starwood has several hotels in Venice; this one is a good value and well worth considering.
August 17, 2014
Rated 5 out of 5 by Debbiedoo tucked-away beauty
Upon arrival,from a shared water-taxi to private dock, we were upgraded to a water-view room that we found comfy and quiet. Great location close (but not on top of) the attractions (which are best avoided during peak hours). Did not eat in hotel because of crowds and pricing, but found great choices within minutes. Hard to find, but so worth the effort...and the nearby shops....oh, my. Don't miss a midnight gondola ride from the nearby stand.
January 5, 2012
Rated 4 out of 5 by RochelleG Tale of Two Hotels
This is a gorgeous hotel, in an great location. And while the general facilities are all 5-star, the same can't be said of the Starwood section. I used all points to stay here and, as a result, I felt like a poor relation visiting rich relatives. The halls were shabby and threadbare. The elevator was tiny and scuffed up. The room was remarkably not much. I would recommend the hotel, but caution SPG members to temper their expectations.
September 15, 2013
Rated 4 out of 5 by Amir50 Venice 2014
This is a beautiful hotel, and we had an amazing suite although we had a view of a wall. The breakfast was wonderful and it is located centrally to everything. The only thing was that the staff wasn't the friendliest I have seen! The service was great but their attitudes were unhappy and unfriendly.
August 17, 2014
Rated 3 out of 5 by FritzL Needs Work
The pre-arrival help, regarding parking and getting to the hotel, was unsatisfactory, no porter on arrival, check in was perfunctory and receptionist did not act like she was welcoming an SPG Platinum member.
Concierges appeared more interested in their chats and making 'phone calls than actually dealing with guests, who were kept waiting.
Room location and terrace were lovely, but air-conditioning, tv and power points require significant improvement.
Hotel location is excellent, within easy walking distance of major attractions, and the taxi service (free) to Murano is exceptional.
Restaurant, bar and housekeeping staff were excellent, and the food is fantastic!
July 19, 2014
Rated 5 out of 5 by middx42 Disappointing check in
As Tour Manager for a group of 60, I was disappointed many of our rooms were not ready and check in was not completed until nearly 5.00pm - well after the 3.00pm published check in time. The attitude of some (I repeat, some) of the front desk staff left a lot to be desired.
August 12, 2014
Rated 5 out of 5 by pwgc Outstanding Hotel
My wife and I visit Venice regularly and always use this hotel. Not only does it have all of the facilities and the highest standards one would expect from a Westin, but most of the staff have worked in this hotel for many years and take a pride in their work which shows that they stay there because they love their work so much. They are attentive and highly professional
December 10, 2014
Rated 2 out of 5 by FrequentTraveller Really Run down hotel with so so service
This is the first Westin Hotel I did not have a good feedback. The hotel itself is so run down - doors broken, the wood fixture is broken in bathroom, room is not very clean and old. Service from concierge is good, but the hotel reservation desk is not good at all. Food at the restaurant very disappointing and service at dinner time is almost to none. Very sad to see a Westin run like this.
April 6, 2013
Rated 5 out of 5 by loveVenice Great staff and service, great location, great property
We stayed for three nights using reward points. I am a platinum member and submitted a suite upgrade request several months before our arrival. Instead of the "typical" upgrade to a one bedroom suite, I requested a "lesser" room with a canal view and small balcony. I received emails from the hotel acknowledging the request, as well as informing me when all such rooms were sold out before my arrival. When we checked in, we were given an upgrade to a lovely one bedroom suite. We also found out a canal view room was available for the last night of our stay, and the staff reserved this room for us and had our bags moved to this room when it became available.
I have stayed at this hotel once before, and both times have enjoyed:
--the huge breakfast selection, kind service and great views on the Grand Canal terrace
--smiling and pleasant staff (front desk, breakfast service, conceirge, housekeeping) who speak English (helpful given my very limited Italian)
--rooms and main areas with a nice decor, very clean and well kept
--rooms with great bathrooms, air conditioning, and blackout blinds!
Both stays have been simply delightful experiences, and I will stay again at this convenient Starwood location when in Venice again.
August 17, 2014
Rated 3 out of 5 by Jim43 This hotel has minor drawbacks.
The hotel is nice but a category 6 is high. The staff is not as friendly as I thought they would be. Our 2 rooms had a view of an ugly roof with wood debris. Difficult to haul your luggage from the water taxi to the front door. A close by category 6 would be a much better bet. Good location and close to St. Marks.
July 13, 2012
Rated 4 out of 5 by DonnaSPGct Disappointing Service
This hotel is wonderfully situated in Venice, and the room we stayed in was roomy and clean. There were a couple of service issues, however, which detracted from our stay. First of all, at check-in, we were not offered an amenity which comes with gold SPG status (like free wi-fi or bonus points). When I asked about it the next day, they said they would give the points for the prior day (still have not) and get me wi-fi access for the remainder of the stay. We did get one day of wi-fi, but not the next. And, wi-fi was only available in the lobby... We found the concierges to be polite but not friendly or accommodating. When asked whether they could mail a postcard for us, they suggested we go out to a local news stand to purchase a stamp. When I told them that their stamping machine postmark would be fine (they didn't have stamps), it took a long time for them (with much discussion behind the desk in Italian) to accept the one postcard and let me know how much the postage would be. Additionally, when we wanted to use the business center to check-in to our flight home and print our boarding passes, the concierges were not very helpful. Apparently the business center was "out of order" and there was nothing the concierges could do to help with our boarding pass printing. Therefore, we had to wait on a one hour line at the airport rather than a 10 minute line for those who had already checked-in and had boarding passes. Lastly, the service in the restaurant for breakfast was slow and the wait staff spoke very limited English (which led to the wrong items brought and an even longer wait for our food and check). We literally could not get out of the restaurant in less than 45 minuites, which is a very long time compared to other Westin breakfasts we ate in Italy. We were disappointed in our stay in Venice at this hotel as our service expectations were much higher. The hotel, itself, was lovely, though, and we would recommend it to others (but warn them about service expectations).
April 30, 2012
Rated 5 out of 5 by gadfly Magical hotel stay
This hotel was the perfect place to stay for my 60th birthday. From the moment we arrived until we left everything was top notch. The manager on duty, Giorgio, accompanied us to our room and made us feel special. The room was sensational: a view that is difficult to equal anywhere in the world. Not only that, but the hotel had gone out of its way to leave champagne and a delicious birthday cake!
The facilities in general are exceptional with good food and staff who are always on hand to help. The sure sign of a top hotel can be weighed by the number of times you have to call or visit reception. We never did it once apart from when we checked it. A perfect stay in a divine location. I would recommend this hotel to anyone visiting Venice. We look forward to our next stay ! Thank you to everyone at the hotel.
December 2, 2014
Rated 4 out of 5 by Medved European Grand Dame
This is nicely located older style hotel. More Luxury Collection than your regular Westin prototype. Was a steal as Category 5 redemption. Good staff but on a colder side. For instance, no one tells you that there is complimentary boat ride to Lido. Breakfast is expensive at €45 a head but would be a good value as a Plat amenity. Both times I had strong upgrades to very large Premium rooms with huge bathrooms (second time with a nice partial waterview balcony and a separate storage room for our 4 suitecases :)) but never a suite or canal view even when I asked. These would be very good upgrades for Golds in a higher season of May but pretty basic for Plats.
The best way to get there in style and no hassle is by water taxi: €130 from the airport or €55-70 from Piazzale Roma (bus station or parking lot) or Santa Lucia Train station. Train station has no porters or ramp (also 99% of all bridges are rampless), so you wil carry your suitecases yourself through the stairs). Still I highly recommend a highspeed train from Rome Termini -- only 5 minues by cab from Excelsior, St Regis or Eden -- to Venice. Watertaxi gets you right to the hotel's private pier. Cheap is Vaporetto -- closest stop is St Marco Vallaresso on No.1 route -- follow the small signs to Europa and Regina -- nobody knows this hotel as "Westin" in Venice. Don't go to St Marco Zacharia -- you'll have to cross a couple of rampless bridges and all St Marco square with your suitecases. No. 2 route doesn't stop at Vallaresso.
Enjoy the most beautiful city in the world.:)
August 19, 2013
Rated 5 out of 5 by Flanders This hotel suits every need!
Perfectly located, near San Marco, but off the beaten track, away from the crowds. Ecstatic views starting with delicious breakfast buffet on the Grand Canal, or spectacular canal side bar for light meals and drinks, day & night. An additional magnificent terrace from which to watch the boats go by at any hour, write your postcards or meet with friends.
Spacious room with comfortable bedding and large, airy, functional bathroom. Impeccably maintained and serviced. Highly professional & polite staff with the invaluable plus of a concierge with connections!
August 11, 2014
Rated 5 out of 5 by Mackey Honeymoon
We started our honeymoon in Venice. This hotel, the location, and our room were absolutely amazing. Upon our arrival (after traveling for 24 hours), we were welcomed and checked in by Roberta. She was so sweet and put us in an amazing room. We couldn't have asked for more. Alberto, the concierge, was fantastic. He recommended amazing restaurants, gave us insightful history lessons, and gave us fantastic suggestions of sights not to miss. This hotel, Roberta, and Alberto made our time in Venice everything we could have dreamed of. Thank you!
December 2, 2012
Rated 5 out of 5 by barbarasb Great location and beautiful hotel
This is a really wonderful property and couldn't be located better. We had a room with a terrace that overlooked the Grand Canal . . . imagine my surprise when the first morning I woke up and saw across the canal and islands, the top of a huge cruise ship passing by.
The restaurant was great as well and their staff was truly amazing in resituating everyone who was seated outside out hteir lovely patio when a freak hail storm arrived with golf ball sized hail. The staff really was unflappable; moved everyone; continued serving and neither the food, the service, nor their attitude suffered. Hence, we all had a great adventure.
October 7, 2014
Rated 5 out of 5 by supatight80 HIGHLY recommended for Platinum Guests!
Booked their cheapest room (single French bed room) and was upgraded to Grand Canal TERRACE room upon check-in!
The terrace itself was HUGE overlooking the grand canal with a dining area good for 6 pax and two lounges (terrace would probably fit 40-50 pax comfortably for a night of partying!)
Loved how they treated me so well there and they also participate in make a green choice program.
Location is the best....2-3 minute walk to Gucci, LV, Ferragamo, etc.
Highly recommended for those fashionistas!
Don't quite understand how some spg plats gave this wonderful property such a low rating....My experience contradicts otherwise. Will be back soon for a weekend trip for relaxation. They also told me just say the room number I want next time and they'll give it to me. LUVS IT!
April 3, 2014