Rated 5 out of 5 by Stmartin2013 wonderful stay and play
Although it was being painted the hotel was clean. everyone was friendly and seemed more then happy to help us. The only problem or concern was the super small parking lot. If you left in your car it was hard to find a spot when you got back. We had a small car and found it hard to park with out worrying about the car being hit by other car doors.
December 19, 2013
Rated 5 out of 5 by newlyweds12 Great Location, Great Hotel
The hotel was absolutely amazing! It was located in the best part of Maui. There were so many things to do in the area. We loved the giant pond in the lobby area. The pool was amazing. The beach was awesome. The view from our room was breathtaking. Me new wife loved the spa. Everything about the hotel was great. We would definitely stay here again.
December 2, 2012
Rated 4 out of 5 by 1Seattle Staff Excellent, Bath Room not so good.
Same excellent Westin staff regardless of city. Great job! Older facility has not been recently updated. Sheets on my bed were changed from the from the soft all cotton smooth stuff to the scratchy cotton mixed. Bathroom had a leaky ceiling with mold. My wife's nose found this one. Did not call the desk, as moving rooms with kids is a big hassle.
December 20, 2012
Rated 4 out of 5 by BCMOM Convenient location, nice facilities and friendly staff
We spent 7 nights in this hotel in Feb 2014. Excellent location, right next to Whalers Village. Excellent for family vacation. Most of the staffs are really nice and friendly. Especially Kaze (Japanese fellow) at the front desk and Yvonne at the concierge who provided outstanding customer service. We will surely stay at this hotel again!
February 26, 2014
Rated 4 out of 5 by Beno13 Great hotel, bed needed work
The grounds and staff were wonderful, the room was clean and we loved our stay. I will say that the time spent sleeping, these were by far the worst Westin beds I have slept on, it was surprising compared to all my previous Westin stays. Also, attempting to provide clean service, the evening check ignored the DND sign, knocking several times.
February 20, 2013
Rated 5 out of 5 by DENTALSANJ EXCELLENT WEEK
HAD A WONDERFUL TIME, GREAT STAFF, GREAT ROOM, GREAT VIEWS FROM ROOM
July 14, 2014
Rated 3 out of 5 by MH1054 Great Location with OK service
I have stayed at this hotel on and off for 15 years and the service has slowly declined. Every time I went to the front desk the wait was at least 10 minutes and for check-in it was 45 minutes. The food is mediocre. This is a grat p[roperty in a fabulous location and it feels like the management is counting on that and not trying very hard.
March 9, 2013
Rated 4 out of 5 by Randy942 Parking is terrible!
Parking at this hotel is a challenge. Parking spots are so narrow that there is not enough room for both passengers and the driver to get out of the car. I was constantly worried about damage to m car.
June 24, 2014
Rated 5 out of 5 by Islandgirl22 Westin is the best inn!
Loved everything about my stay, staff was helpful and friendly before during and after our stay. The rooms are nice and up to date. The bedding is the best ever! Loved the new spa infused fragrance that is in the lobby and elevators, it is a perfect fragrance.
June 5, 2014
Rated 5 out of 5 by Suesnorkel Beautiful surroundings
We have stayed here before and love the ambiance. My daughter loves the birds and the pools; my husband likes to sit and relax near the waterfalls. It's a short walk to Black Rock to snorkel there.
June 24, 2014
Rated 5 out of 5 by tamtam16 Outstanding Experience
We were at The Westin Maui to celebrate our 25th anniversary and our birthdays. We received leis upon check-in. After we arrived at our room, we were surprised with a birthday cake. We also received a free bottle of champagne for our anniversary. The housekeeping staff did a great job of cleaning the room. The entire stay was wonderful!
September 23, 2013
Rated 3 out of 5 by Brenee Three star
A nice hotel but for price it needs updating. Seems you need to ask frequently to have your room cleaned as they are very late attending to the rooms. the housekeepers do a nice job but have too many rooms. They stick to ONLY their rooms assigned also. Need new carpet walls sliding doors etc..overall rennovation of the hotel guest areas
September 25, 2012
Rated 3 out of 5 by London Beautiful property but tired rooms
It was a beautiful property with great pools but the rooms were really tired and certainly did not reflect the standards of a Westin property. The rooms were incredibly cramped and certain areas had clearly not been cleaned well in a long time as there was dust build up. The rooms did not reflect the rates charged.
I also had a negative experience at the spa. I was shown my locker and bathrobe and given slippers to wear. At the end of my time in the spa I put my hand in the pocket of the robe I was wearing and found someone else's receipt for their services that day. That was really gross given I was naked under my robe and assumed the last person who wore it was as well. Upon leaving I discreetly told that person at the desk and she just gave me a simple "sorry about that". I would have expected more of a reaction given the hygiene issue here and the fact that I was being very kind by communicating this discreetly so other guests wouldn't hear it.
March 27, 2013
Rated 3 out of 5 by bjohn Nice Pool and Beach
The hotel met my expectations the staff fell to unsatisfactory in all areas other than cleaning staff. As a lifetime Platinum member this year, my wife is a 5 time platinum member this year we were both surprised by the treatment we received at this hotel based on experiences we have with staff at all other SPG locations in our travel
May 8, 2013
Rated 3 out of 5 by Ninny67 Very disappointing
Apparently you are charged more for drinks during the weekend. Safe deposit box did not work at all during our stay. You do not get a discount on all the restaurants at the resort if you are a starwood spg member. Doesnt seem like enough staff around the pool, reservations and at starbucks. Very long queues. Pool is great and gym.
July 8, 2013
Rated 3 out of 5 by rachettanne Rooms leave a little to be desired
This hotel was comfortable but I did not find it to be in line with other Westins I have stayed recently. The service was just okay and the room was not as clean as I would expect.
The resort facilities did make up for some of this. My daughter loved the flamingos and "Newman" the black swan. The pool and grounds were beautiful.
September 24, 2012
Rated 5 out of 5 by gholmes50 Fabulous Hotel Experience!
We were absolutely thrilled with this hotel. it had everything we wanted. the staff was incredibly helpful and friendly. pools were great, ocean views beautiful, rooms very nice. we highly recommend this hotel for your next stay in maui. close to lahaina and whalers village for food and shopping and just a great place to stay..
December 30, 2013
Rated 4 out of 5 by cmk1493 Great Place - Showing It's Age
This is a great hotel. The location cannot be beat. Pools are wonderful, the grounds are very nice. It is Maui, not a whole lot to complain about.
Was upgraded to a suite in the Beach Tower upon check in. Rooms are certainly showing their age a bit. Peeling paint, broke fixtures, the usual signs it is time to start upgrading. Renovations were going on in the Ocean Tower (which is quite a few years older than the Beach Tower). If you face North (towards Whaler's Village) you will hear the trucks backing up in the morning. It is not awful, but can be a bit annoying when you are on vacation and would like to sleep in a bit.
This is not the kind of place you will be spending a ton of time in the room. While the rooms could use a little upgrading in the near future, it is a great place with a wonderful staff.
Platinum members get a host of benefits - from free breakfast to a special wristband for towels, to all sorts of discounts on things around the resort.
April 21, 2013
Rated 5 out of 5 by Crin the grounds were breath taking
from the minute you step into the lobby and see beyond, with the ocean as the backdrop, the view was majestic and breathtaking. After a very long flight, it's nice to be greeted with such warmth and appreciation. by the hotel's well chosen staff.
There was no disappointment or let down with this property. It was hard to leave
October 12, 2013
Rated 1 out of 5 by Brian96707 Not impressed
Very disappointed in our stay there this time. We were there 6 years ago and enjoyed it and thought we'd try it again, even though we enjoy other places on Maui.
We won't be coming back. Your hotel needs to be maintained properly and it's not. Torn rugs in the hallways and rooms we not appealing and could cause injury.
February 17, 2014
Rated 3 out of 5 by Elvia Breakfast needs your atention....
the room was half cleaned, looks like they do just the minimum,
About breakfast the staff should eat the breakfast to know that you should do something , 30 dlls. is a good money to have something better back.
in 5 days we just tried the first day and no more, also we asked for room service and the bacon had a strange flavor.
June 27, 2012
Rated 4 out of 5 by Jackiesmate Very nice hotel
Very nice hotel. Friendly staff. convenient location. Take out and cheap eat situation around the hotel and vicinity extremely poor. Food and other shopping extremely expensive. At the end of the day, forced to eat near hotel area so prepare to spend an extra $40 per person minimum on food even if you intend to do day trips.
January 26, 2013
Rated 5 out of 5 by Jenn97 Unexpected Extraordinary Experience
Really great experience that was beyond what we expected.
July 11, 2014
Rated 4 out of 5 by RickyL This hotel used to be great
We have stayed here many times but our enthusiasm is fading.
The checking process is horrible. It takes 15 minutes per person and the line is frequently over an hour. First the checkin process itself needs improvement and secondly they need to pull in more staff when delays get bad. This by itself is a reason we may not come back.
There isn't enough shade at the pool. All shaded spaces are always, always, every day in use. So the guests fry.
Tropica should be open year-round for breakfast. It is a much nicer environment than Relish.
All concierges at the hotel try to sell you timeshares so we avoid them like the plague. It would be great is someone just wanted to help guests.
The sofa bed we had was terribly uncomfortable.
On the positive side, the bell staff and valets are wonderful. The location is perfect. The beds and baths are still the best. The pools are still really great with good family/adult/kid separation. The wait staff is generally excellent.
September 17, 2013
Rated 5 out of 5 by Cristine Beautiful Resort. Great staff. Excellent location.
Stayed at the villa's last time and had a great experience. This resort is BEAUTIFUL, It's hard to imagine a better hotel.. Attentive service without being overbearing, beautiful rooms, amazing hotel grounds, lots of amenities, great beach, nice pools, very good restaurants, etc.
I already booked our next stay. Thank you.
June 1, 2012
Rated 4 out of 5 by mammabear3 Exceptional staff
Our room was clean, comfortable, ready early and the staff in all capacities provided exceptionally friendly service! I didn't even mind the parking lot view as I awoke to a coconut palm and beautiful sunrises in the morning and rainbows and sunsets in the evening. The beaches were great, snorkelling a little crowded in spots but reasonable. The restaurants were mediocre at best and the food and service staff could be stepped immensely. The restaurant calibre was oddly out of synch with the rest of the resort...... However, the highlight of our stay was Ronzi ! I met him initially as a super nice bell service fellow who also turned out to be our valet, an amazing source of travel information, a wood carver, coconut palm leaf artist and a super nice and extremely accommodating ukulele instructor. You have to ask for Ronzi if you stay at Westin Maui Resort and Spa Ka'anapali! Thank you Ronzi for making our trip extra special. Hope you and your family and "resort staff family" are all doing great. Mahalo
May 4, 2014
Rated 4 out of 5 by Nicole30 Awesome View
The hotel was nice and very accommodating to its guest. The only problem I had was not being advised that their was construction going on. So from 8 till 4 there was loud banging noise above us. Also a/c was not working in the room during those times at all. Other than that, the property is beautiful and pools are nice.
July 5, 2013
Rated 5 out of 5 by jkbig68 Great vacation
Great vacation! Would definitley stay there again.
July 10, 2014
Rated 3 out of 5 by EDG1222 Honeymooning?
I expected a grand experience when my husband and I booked this hotel for our honeymoon. I was not pleased when we pulled up and realized there would be construction during our stay. While we were assured that we would not be inconvenienced by the construction that would be several floors above ours, our bubble was quickly burst when the following day construction started across the hall from our room. The front desk staff were neither understanding nor accommodating, and we were left no choice but not set foot in our room from the hours of 8:50am until 5:30pm. Granted, we did not want to spend our vacation cooped in our hotel room, but it would have been nice to not hear jackhammering from the pool or when we wanted to nap after watching the sunrise from Haleakala. For what we were promised, and for what we paid, I expected a magical resort experience. Needless to say, I was sorely disappointed and will not be staying at this property nor recommending it to friends.
September 18, 2013
Rated 4 out of 5 by hende Beautiful and Relaxing
This hotel was both beautiful and relaxing. It had a fun pool and comortable rooms. The staff was both friendly and accomodating.
June 29, 2014