Rated 4 out of 5 by Crobar Great location!
The only slightly negative thing about this hotel is the condition of the rooms and hallways. I requested a renovated room at check in and was told none of them had been renovated yet. Perhaps none were available but I should have been informed of that and not lied to. Other than that issue... We enjoyed the facilities and found the staff to be very kind, friendly and extremely helpful. Overall a nice vacation.
March 31, 2013
Rated 3 out of 5 by Kris Family vaca
Hotel needs to update the rooms. Grounds are beautiful.
March 30, 2013
Rated 2 out of 5 by Pcbc175 Disinterested employees
No smiles. No problem solving skills. They erect hurdles. Blake oblivious! Manager Michelle never responded as promised. On fourth day of 7 night stay young man at front desk helped us as a Starwood guest. The worst parking lot. Spaces are way to small. Many discussions with other guests in parking lot.
March 28, 2013
Rated 5 out of 5 by zekester this hotel has best location
Shopping, resturants, the beach and excursions all at one beautiful hotel. In addition the staff is very professional and always helpful.
March 27, 2013
Rated 3 out of 5 by JimTW By 'Westin' standards, this was a disappointment
I must say that I was looking forward to spending some time on spring break with my kids in a 'Westin'-class faciility. However, I was disappointed in several areas:
1. The facility overall is just tired. There's no other way of putting it. My room had a balcony that was rusting, what looked like a DIY wooden cupboard nailed to the wall in the bathroom that housed the ironing board. By the elevator, pieces of the wall were exposed and falling apart. The bathroom felt dated. The outdoor facilities were decent but you could tell that the Westin, in Hermit-crab-like style, had inherited the property from someone else and just 'moved in'...a long time ago.
2. No control over guests - For two nights out of four, we were awakened at 2am by an utterly unruly bunch of young men next door. Loud screaming of profanity, lound and thumping music etc. Definitely not 'Westin'-class guests. Each time, I had to call down to the front desk for security. Once I had to call twice.
3. The internet service which you pay $30 a day for (in your resort fees) is painfully slow. In fact, just slow enough to irritate you into deciding whether you should pay even more for 'upgraded' service. It's these kind of niggles that one does not expect from the Westin. The coffee is so bad that you just have to go downstairs and buy $6 starbucks. "We proudly brew Starbucks" .... just not the free stuff in your room.
On the positive side:
1. The location is terrific. The beach is pristine and close to the hotel. The beach activities are very good as well.
2. The restaurant, Tropica, serves the best food available in that particular stretch of beach. It's a pity it doesn't have the vibe of the other establishments. But then again, it's not a cheap watering hole.
I'm happy that I didn't pay for this hotel but could my points have been better spent? I'm not sure. I definitely liked the location. If the property were updated, I'd visit again.
March 27, 2013
Rated 3 out of 5 by London Beautiful property but tired rooms
It was a beautiful property with great pools but the rooms were really tired and certainly did not reflect the standards of a Westin property. The rooms were incredibly cramped and certain areas had clearly not been cleaned well in a long time as there was dust build up. The rooms did not reflect the rates charged.
I also had a negative experience at the spa. I was shown my locker and bathrobe and given slippers to wear. At the end of my time in the spa I put my hand in the pocket of the robe I was wearing and found someone else's receipt for their services that day. That was really gross given I was naked under my robe and assumed the last person who wore it was as well. Upon leaving I discreetly told that person at the desk and she just gave me a simple "sorry about that". I would have expected more of a reaction given the hygiene issue here and the fact that I was being very kind by communicating this discreetly so other guests wouldn't hear it.
March 27, 2013
Rated 5 out of 5 by Ande17 This hotel is a very comfortable place to stay
The Westin was a very relaxing place to stay. The service was wonderful, especially pool side and maid service. We loved the location, in that we could walk to a variety of retaurants and places where there were things to do (sailing, snorkeling, surfing, etc.)
March 26, 2013
Rated 5 out of 5 by Mercedes67 Great Location Great staff
Resort is accommodating for all types of travelers, from family, singles,honeymooners and of course conventions. Westin Hotel and Resort Maui will always be the first and only choice for me.
March 25, 2013
Rated 5 out of 5 by daveonbass We LOVED the Westin!
We booked the Westin because a seminar we were attending was being held there. We knew nothing about the hotel other than what we saw online going in. It FAR exceeded our expectations! The staff got to know us, EXTREMELY friendly, we loved the layout of the pool/restaurant areas. The overall vibe of the Westin & Maui made this one of our favorite vacations ever and we travel a lot. Bravo! We'd stay here again in a heartbeat!
March 23, 2013
Rated 4 out of 5 by JBIfromNapa Big Resort - Personal Touch
My second visit to this property and confirmation that I'll be returning again and again. The resort is large (though exclusive by Ka'anapali standards) but the staff is first rate. The rooms are everything you'd expect at a Westin, though some small touches could use a little attention (wear and tear on some furnishings). A member of the concierge team reached out prior to my arrival and feels like an old friend now. Can't get enough of the views from the room's private lanai, the awesome adults-only pool deck and beach access. Already planning my next visit.
March 20, 2013
Rated 1 out of 5 by DPeterson POOR Service all the way around
Poor service for the Plantinum level members, and charges show up on your bill that were charged before i checked in.
March 19, 2013
Rated 5 out of 5 by Steve52 Great Place to Stay!
Third time for us to stay at Westin Maui on Kaanapali Beach. Have stayed at other properties as well, but we are always treated so well by the Westin staff and love the location. Close to nearby Whalers Village and restaurants. Awesome pool area. Great beach spot. Love being there in March to whale watch right from the beach. Great landscaping...beautiful property. Staff at the front desk went out of their way to accommodate our requests. First class hotel!
March 18, 2013
Rated 3 out of 5 by pilikito Disappointing
Booked a Deluxe Ocean View room.... but it looked right over the adjacent restaurant.... noisy delivery trucks and food smell nearly 18 hours a day. Never again.
March 17, 2013
Rated 2 out of 5 by Smith56 Did not meet our expectations.
Hotel charges a daily resort fee which is not worth the service you get. Only get one towel per person for use at the pool, have to pay extra for use of beach chairs/shade almost $40. Never had to do that at any other hotel where we've stayed.
March 17, 2013
Rated 4 out of 5 by Sunil This hotel has great location
Great location, wonderful and friendly staff overall a great stay.
One comment however for the SPG team to think about. Been a platinum member , the hotel made all possible to make us at home. However was told that per SPG rules even a platinum gets only a cold continental breakfast, have to pay for hot breakfast. Was kind of irritating to hear this. To get to a platinum one stays about a hundred nights spends around 30 to 40 thousand dollars to get there. A couple of days reward stay amounts to less than a hundred dollars worth for full breakfast. It's not about money it's irritating to hear this on check in. Made me want to not consider this next time, my other hotel chain where I spent reward nights did not do this.
March 16, 2013
Rated 3 out of 5 by Cindy14 Love the Westin
We normally would rate our stay high. We have been to this resort several times. This visit we found the rooms in poor condition. Tub did not drain, they came and fixed it. The room smelled of possible sewer problems. Towels looked old and dingy. Lania was so sticky and dirty on the floor, we could not go out without our shoes. Carpet smelled like mildew. Tub needed a good cleaning. Buffet seemed as though quality had been cut back on. Tried of complaining we just sucked it up and paid the high price. Remodeling noise was not the vacation I needed. Will be looking for a new resort.
March 16, 2013
Rated 2 out of 5 by Lwyr2002 Disappointed thus far...
Just spent 10 hours flying across country only to find out my reservation hasn't been properly followed thru with and now the charge per day extra to guarantee connecting rooms that I was quoted and agreed to pay just happens to not show up anywhere now...not NEAR the level of customer service one has grown accustomed to with a Starwood property and the Westin name. We will see, maybe this will turn around,,,I will be more than happy to amend this review if it does.
March 15, 2013
Rated 2 out of 5 by Laurie13 Would not stay there again.
\Bed was completely broke down, horribly uncomfortable, Hot tub was not big enough or even private enough, Adult pool had much to be desired.
March 15, 2013
Rated 5 out of 5 by Danielle EXCELLENT STAY!
We had a fantastic stay! Everything about the hotel was perfect! This was our 3rd time and would stay again and recommend this hotel! Mahalo!
March 14, 2013
Rated 3 out of 5 by Aloha12 Small bathroom
The price for a room to have a bathroom like that is not worth the money
March 14, 2013
Rated 5 out of 5 by War714 The staff is awesome!
Along with great features the staff was amazing
March 13, 2013
Rated 4 out of 5 by Jbrand224 Great features and very accommodating staff
Average appearing rooms.....need updated paint/paper. Bathtub rusting at overflow drain. Small fridge too small
March 12, 2013
Rated 3 out of 5 by sslucas10 I was a little disappointed in my stay this time
We were disappointed by the state of the rooms this time - the first room was VERY shabby, the duvet was stained and the room had a funky smell. The second room we stayed in seemed a little fresher, but was still tired. . I am happy to hear that you are doing renovations. Until they are complete- I cannot imagine recommending this hotel to any of my friends.
March 11, 2013
Rated 5 out of 5 by AERH MAUI!!!! what else can you say
The hotel although appears older construction , the inside is very nice the atmosphere is exciting and you can't help yourself from stopping and looking at your surroundings. it was a wonderful stay, like always I love the Westin!! the only draw back its the restaurants, they are alot more expensive than the surrounding restaurants, I would think Westin could retain their guess in the restaurants more if they decrease the cost about 25% and I say this because the restaurants are part of the attraction to the Hotel one does not go without the other
March 10, 2013
Rated 5 out of 5 by Scott1 Grand Resort- Must Stay!
The Maui Westin Spa and Resort was an awesome experience. We stayed Feb 25 thru Mar 2nd 2013. We stayed there celebrating our 25th wedding anniversary. The staff was wonderful, from check in, room service, daily service, support staff and check out! The beds and room were so comfortable. The view was awesome. We wanted a relaxing and activity thrilled experience and we got it! The island of Maui is so beautiful and the Westin made it that much more enjoyable.
March 10, 2013
Rated 5 out of 5 by AaronMD exceptional location
the best part was that everything was so close.
March 10, 2013
Rated 5 out of 5 by Rockyroo Great location !! Great service!!
Wonderful property. Ideal location for shopping, walking on the beach, great restaurants. Clean rooms, friendly staff, everything was just beautiful.
March 9, 2013
Rated 3 out of 5 by MH1054 Great Location with OK service
I have stayed at this hotel on and off for 15 years and the service has slowly declined. Every time I went to the front desk the wait was at least 10 minutes and for check-in it was 45 minutes. The food is mediocre. This is a grat p[roperty in a fabulous location and it feels like the management is counting on that and not trying very hard.
March 9, 2013
Rated 3 out of 5 by Yennifer False representation of check in
I was told I would be able to check in at 3pm and that they would call me as soon as the room was ready. 6pm rolled around and I was never contacted. I went to the front desk and it had not even been cleaned yet! Very misleading and not world class service for the price. The room was clean but the very late check in was unacceptable unless otherwise represented. I would recommend for cleanliness but not communication .
March 9, 2013
Rated 2 out of 5 by MauiWestinDust Layer of dust in mountain view room
I returned home from my family vacation in Maui and I had stayed in your hotel for 4 days and 3 nights from Feb 14 to 17. Overall, the stay was not pleasant and unsatisfactory because the room (mountain + parking lot + construction site view) where I stayed was so old and rusty and lots of parts need to be improved. Most of all, there were a layer of dust in the room everywhere, when I entered the room after checking in. There was dust on the tables, ice bucket, bed heads, coffee machine, mirrors, phones, even a TV remote control, and so on. I am pretty sure the room had not been cleaned for a few days, at least. This is not acceptable at all! I immediately ran down to the front desk, but a staff at the front desk insisted that they clean rooms everyday. I then asked to speak with a manager and I was available to speak about my concern to a Housekeeping Manager. It seemed that she responded well. She visited my room next day and resolved my issue by making a cleaning lady clean my room when we went out for dinner. I was happy about the prompt response and I truly appreciated her follow-up.
Overall, your hotel is below my high expectations in the Westin. I hope your hotel will maintain high quality of the Westin through the cleanness of rooms and the kindness of staffs for the future guests.
March 8, 2013