Rated 5 out of 5 by Joyus72 Great Staff
We have stayed at the Westin in Savannah every July 4th for the last ten years. We only live 40 minutes away on Hilton Head and leave our beautiful island because of the Holiday chaos. We choose your Westin because we always enjoy the events you plan: music, games for children, BBQs & oyster roasts etc.
Our stays over the years have ALWAYS been great, but this year exceeded our expectations!!! Your staff (although you were sold out and super busy) treated each request with pleasure and ease. From Melissa who helped me sort out details, at the front desk to helpful lady in the gift shop and fabulous room service staff!!! Everyone was professional and kind and with tons of people staying there...we didn't have to wait to be served for anything. Room service even had the time to call us to ask if we enjoyed our in room snack (how nice!!)
Your added temporary gates at the 2 areas on the waterfront created an uncrowded and relaxing venue for Westin guest only for the fireworks show.
We were relaxed and left pampered (like we were your ONLY guests staying there) because of your competent staff!
All I can say is that your staff must be angels - because everything was HEAVENLY!!
We will be back soon for another visit!!
July 6, 2014
Rated 5 out of 5 by chardan Excellent Experience!
We just returned from a 6 night stay and had a wonderful experience at the Westin! Room and hotel in general was very clean, modern and well up kept. The only area which could use a little improvement would be the cushions on tbe pool furniture. White cushions were a little dingy. Could possibly have covers that could be laundered on a regular basis. In the hotels defense, guests were not lining the furniture with towels before lying on them. Staff was extremely friendly, respectful, and helpful. Aqua Star restaurant was excellent. Free wi-fi in rooms much appreciated. Complimentary bicycles for guest use was great! Loved riding to the gym and back! Gym facility was modern and well kept. Water taxi was convieniet to the downtown area. Loved staying outside of the city in serene atmosphere. Definitely worth getting a riverside room with balcony! Did not need a car if only planning to visit city areas. Parking options great: valet or self park. Kids enjoyed making s'mores at the firepit. Great place to stay with family! Are already planning to comeback! Next time wsnt to try the spa.
August 7, 2013
Rated 2 out of 5 by Donna54 This hotel was highly disappointing
I stayed at this hotel many times and was greatly satisfied but my last stay which was 3/21/14-3/23/14 was a big disappointment. I asked for early check in and was told when I made the reservation it would not be a problem. I did not get my room until after 1:00 pm. We were with another couple and asked at reservation to make sure we were on the same floor. When I checked in we were to be placed on floor 15 and my friends on floor 12. We spoke to 3 different people to assure this would not happen but it did anyway. They finally got us on the same floor when they realized our frustration. They offered us free breakfast but that was already included in our room rate and then they sent us champagne and a note of apology. I appreciate the thought but I do not drink champagne. Once I checked into my balcony room that you have to pay extra for, we could barely get the sliding door open. There were cobwebs in the corners on the inside of the room where the sliding door closes. Needless to say I was really disappointed and will probably stay on the other side of the river next time I visit Savannah.
March 24, 2014
Rated 5 out of 5 by Sherita45 The hotel was beautiful
My stay at the Westin, was awesome. The staff was very helpful and the hotel was beautiful. I was in town for a conference but I am planning on coming back to enjoy more of what the hotel has to offer.
September 4, 2012
Rated 4 out of 5 by Marika The Bed was indeed Heavenly
I was upgraded to a room on the top floor and the heavenly king-size bed was just incredible. The heater in the room was just a bit noisy but overall, the room was clean. The balcony was beautiful too.
March 4, 2013
Rated 5 out of 5 by Doris2020 Great location for convention
Good location for convention GMA also the staff's cuatomer service is excellent from check in to check out.
June 23, 2014
Rated 3 out of 5 by Carrcha First Time Visit
This location could be great but has problems with reservations. Was not able to get the room I was booked 2 weeks prior.
Also, the website states nothing that parts of the hotel is under renovations.
April 1, 2013
Rated 4 out of 5 by EJMFOXX Midnight Sun restaurant
The staff at the restaurant were very good. My waiter served us well. I did not complain of the food being delayed but yet he took the initiative of talking to his manager and took 25% of the charge.
June 14, 2012
Rated 3 out of 5 by TB192 Pricey for the service.
The hotel itself was nice and very clean. The problem was with heater in the room. It did not work even with a call to maintenance we slept in a 57 degree room all night. The service wasn't the best.
February 16, 2013
Rated 2 out of 5 by HungryRm2 Poor Service in Restaraunt
The restaurant ruins the experience. Multiple diners complained. I saw one guest ask if he could get the food from the kitchen himself. To bad the rest of the resort is very nice!
April 22, 2014
Rated 5 out of 5 by dstur Southern Comfort
Very nice hotel with all of the amenities you need. Great food. Great location. The ferry boat to downtown Savannah is very convenient. The front desk staff was extremely nice and pleasant.
March 23, 2014
Rated 4 out of 5 by jechho Good option in Savannah
Second stay. The rooms are a bit worn, but clean and tidy. Got a great spg platinum upgrade, but will aim for a balcony room or suite the next time. Plumming noises from above was very notable, so was doors slamming from the hallway.
Pool area was okay, I would have liked an adult pool though. Lots of kids made it kind of noisy. And the music blasting from 11 am was not to my liking.
Location is good for me – I like getting away from the hustle and bustle of savannah downtown. I usually enjoy the ferry ride from the hotel to river street, but this time it was a beer festival in the concention center. Needless to say the lines and the drunk people getting onboard in the evening was less enjoyable. The hotel guests should have priority embarking, in my opinion.
Okay breakfast buffet. Great service from Shamika! Very attentive! She is a keeper!
Pet-friendly hotel. Not my cup of tea. Hated that they let pets stay on all floors. A small dog was barking from 8am and for almost an hour (their folks at breakfast?) on at Sat morning on 13th floor. Please keep those dogs on designated floors!
September 1, 2013
Rated 5 out of 5 by Wvisit Interesting & Excellent
The hotel was very hospitable and professionally operated. Rooms are well equipped and maintained. Views are great - especially over the Savannah River. Restaurant was top quality food and service.
August 9, 2013
Rated 4 out of 5 by BlackRooster Perfect location
Traveled with 4 teenage girls to visit savannah for the first time
Great city but even better when can control your environment from across the river.
Free water taxis were great, access to bikes
March 16, 2013
Rated 5 out of 5 by SJSJ The best!
What can you say when you know that" The Westin Savannah is in a class of it's own?" Nothing. In my opinion, my favorite hotel anywhere in the US! There is only one Westin " The Westin Savannah" !
April 6, 2012
Rated 5 out of 5 by Jackson121 Great service!
I have stayed at this Westin several times and the staff always provides the utmost in service.
June 25, 2014
Rated 5 out of 5 by Godman111 This hotel will spoil you
This resort is "a resort " with an excellent location, beautiful scenery, wonderful emenities , thoughtful staff and secure environment.
June 4, 2014
Rated 5 out of 5 by Caligirl1 Very Nice
The room was very relaxing and the bed was very comfortable. I think the tub was a little small.
June 24, 2014
Rated 4 out of 5 by Atlantagirl80 Best Place to Stay in Savannah
Ideal location, nice amenities, patio / pool area is especially nice, free water taxi to River Street.
June 21, 2014
Rated 5 out of 5 by Denys This hotel was very clean.
This hotel was very clean and in a good location.
July 7, 2014
Rated 4 out of 5 by Greystone Very Nice Hotel
My overall experience was good; I loved the view of the river and the comforts of my room. Hotel staff was very welcoming.
My only complaint was the lighting in the bathroom; it was very dim.
June 5, 2013
Rated 3 out of 5 by Traveler81888 Decent Hotel - Nice Property
The hotel isn't up to the standards of most Westin properties. The staff are nice, the property is in a nice location, however the rooms and food is well below par. Ok visit, but not a Westin!
March 11, 2013
Rated 5 out of 5 by JohnRB60 Savannah
I would recommend based on the condition of the facility...excellent...and the quality of customer service provided by the staff.
June 7, 2014
Rated 5 out of 5 by Travelmom Great location, great hotel
The hotel was beautiful. Located right on the river with free ferry shuttles to the restaurants and shops. We spent a lot of time at the pool and experienced friendly and accommodating staff.
April 6, 2013
Rated 3 out of 5 by CLC2013 This hotel was boring
I expected more for the 4th of July weekend
July 8, 2014
Rated 5 out of 5 by debra beautiful resort
The staff was so helpful, the room was great. The pool was wonderful. I don't normally pay the upcharge for the rooms with a view but did and I highly suggest the extra $ for the river view.
June 20, 2012
Rated 5 out of 5 by FreddyD6 great stay
We really enjoyed our stay....beautiful hotel...the complimentary ferry to downtown was great ...our Jamacan bartenter ( wish I remembered his name )was great...lobster and steak was delish
October 13, 2012
Rated 5 out of 5 by John5632 good hotel
I stay in this hotel every year. I enjoy the golf course. Staff is very friendly
June 26, 2014
Rated 4 out of 5 by abcdeZZZ very good
My only disappointment in staying at this location is that the main hotel has no exercise or workout room. To get in a simple run on a treadmill you have to travel to the golf clubhouse.
November 7, 2013
Rated 4 out of 5 by Gradgsu Great stay
Absolutely loved my stay with one exception. The air conditioning in the room did not work well. However I will be back as everything else was wonderful.
May 11, 2014