Rated 4 out of 5 by redmoonwarrior Loved my room
It was comfortable and clean. Missed having housecoats and a docking station in the room though. Buffet food was plentiful and good at our event but was not hot enough. Servers were a bit too ambitious about clearing tables. Front desk service was slow. However, staff was very pleasant.
March 24, 2014
Rated 1 out of 5 by Karen818 Be Prepared to Pay
My husband and I are frequent Westin visitors, and this has to be our least favorite place we have stayed. The room was decent with a nice view, but the bathroom was cruddy (hair in the sink and toilet paper in the toilet) and the drinking water wasn't clear. The bathroom was also very small- the door can actually touch the edge of the toilet. We were also shocked that we were charged $30 a day for self parking, which was over a block away from the hotel. We valeted the car the first day at $40 a night, but ended up being charged double for parking for four days, so look at your bills! We also went to the Spa, but felt like we were inconvenincing the woman at the counter. Our masseuse was nice, but when you spend $145 dollars on a massage, you don't want to smell smoke on her breath and hands.Overall, it was not worth the almost $1,000 we spent on three nights. It was nice that it was close to Rogers Centre, but that's about it. It was a disappointing trip - we will not be returning.
October 3, 2012
Rated 5 out of 5 by zlzoul Great location
This hotel gets a great view of the lake!
A typical Westin with all the stuff you need and great service, rooms facing the lake provides you a great view!
The area around the hotel is also great to walk around.
The airport shuttle has the first stop just down the hotel, make it a easy travel option.
April 4, 2013
Rated 5 out of 5 by Goon50 Great experience
The waterfront location, trails and restaurants and shops made for a lovely stay. The staff were excellent and the hotel is eautiful.
June 23, 2014
Rated 3 out of 5 by Mitch112233 Room Amenities
Just 2 comments:
1. With IPhones, IPads and Laptops - Easy, accessible outlets near the bed a must...
2. If there is a mini fridge in the room - it should be able to be used or removed. Carry own food sometime to accommodate easier diet requirements - having a fridge, but told it can not be used :(
June 14, 2013
Rated 5 out of 5 by BoboGhostine Westin makess relaxing easy
I was extremely impressed with the facilities. The customer service was wonderful. I had a small problem with booking, but they made it all better. The room we were assigned was wonderful. We loved the view. The room was clean and comfortable. We were treated like royalty. It was a great experience.
February 22, 2012
Rated 4 out of 5 by SPG1 Great location
This hotel exceeded our expectations both in the platinum recognition as well as the friendliness and helpfulness of the staff. There is construction going on outside of the hotel but you can't blame the hotel for it. The location is superb as everything is within walking distance from the hotel.
July 26, 2013
Rated 4 out of 5 by mangoluvs Friendly, helpful staff
I really enjoyed my stay at this particular Westin. The location is great: it's downtown, but not right in the core. It's also close to all of the sports facilities.
From check-in to leaving for the airport, the staff was friendly and accommodating.
I wish the longue had bigger TV screens.
June 4, 2013
Rated 5 out of 5 by slicker2 This hotel has all you need for a great experience.
This is the second time that I have stayed here. It has everything you need and its location makes it easy to get around.
From my room this time the view was awesome.
I will continue to stay here when in Toronto and would recommend this hotel to all that I talk with making a trip to Toronto.
May 5, 2013
Rated 5 out of 5 by Ryan01 This hotel has it all.
This is ths best hotel I have stayed at in all my travels. The staff was so kind and helpful day and night and so very friendly. The food was great and the overall stay beat my expectations. I would recommend The Westin to anyone travelling to Toronto. Thank you all again for an amazing stay
April 29, 2013
Rated 4 out of 5 by AndrewT This hotel is good
The lake view was spectacular .
The lifts were excellent, stable and fast.
The rooms were clean.
Heavenly bed is more comfortable than I expect.
Breakfast is so fantastic and yummy with good varieties.
Only one drawback is the noise during toilet flushing, its up to 80dB by smartphone apps.
September 6, 2013
Rated 5 out of 5 by Mel22 Family Haven
Our family was extremely pleased with our stay at the Harbour Castle. We were delighted with the excellent programming for the children who were able to enjoy a movie night and reptile show. The children's gift bags were a very nice touch as well. It was a most elegant and enjoyable stay.
March 25, 2013
Rated 5 out of 5 by penman51 the hotel is a great place to stay
our visit was very accommodating.
Food was great and everyone offered great service.
There were some creamers at the coffee terminal that were sour and would have been better if powder or kept in fridge.
outside of that it was great.
May 12, 2014
Rated 5 out of 5 by Gordonmck Very comfortable
Very clean and comfortable rooms
July 3, 2014
Rated 5 out of 5 by wjp1 One of the very best
Great location, excellent service and friendly staff are the hall marks of a great hotel.
June 26, 2014
Rated 4 out of 5 by DKNJ ESPN would be great to carry.
Most major global hotel chains carry ESPN aside from the local sports channels - It would be a real value add to carry it.
June 20, 2014
Rated 5 out of 5 by Fishrock Beautiful location!
What a wonderful place to stay when in Toronto. The view over the harbour, beautiful walks along the lake and general location relative to fine restaurants and attractionw make it a perfect toronto destination.
May 23, 2014
Rated 5 out of 5 by funlover great location and conference facilaties
wonderful conference activities and staff very helpful to assist you. This hotel is very customer focused and works to ensure you have a wonderful experience.
June 11, 2014
Rated 4 out of 5 by Golfer Customer Service was execellent
I had forgotten my razor and after calling foir assistance, I received a kit in my room within minutes.
On leaving the hotel, I was asked where I was headed and the doorman suggested I take a towncar as opposed to waiting for a taxi, cheaper and no wait time for a cab. Great service!
April 19, 2013
Rated 4 out of 5 by RODR Love the View
I always enjoy my stay here and generally us it for romantic get aways.
The lake view and other amenities of the hotel are great
The are / region is ideal for me as well as its close to all the things I like of Toronto - the arts, sports and lake
April 26, 2014
Rated 5 out of 5 by Hockeyhobo HOckey Hall of Fame
We made the reservation using only the Hockey Hall of Fame web sight as a guide. This hotel was within walking distance to the Hall of Fame as well as a slightly longer walk to the Eaton Center. We parked the car and never moved in until we were departing. The staff was wonderful!!!
December 31, 2012
Rated 5 out of 5 by Jo68 Would highly recommend this hotel
An awesome stay at an excellent hotel! Room was superb; spacious, clean, fresh, and the beds were definitely "Heavenly' as we slept really well. The large pool was a great plus particularly with kids in tow. Staff were attentive and knowledgeable. Would recommend without hesitation.
January 14, 2013
Rated 4 out of 5 by PW60 Check in long wait
Long wait for check in arrived at 250pm waited until just before 5pm for room. Our first convention at this hotel my first impression is the hotel is understaffed in a number of areas. TV worked only after it was repaired each time I wanted to watch it. It wasn't fixed permanently.
June 10, 2013
Rated 4 out of 5 by Geordie1 Great Location
My room overlooked Lake Ontario. Getting up in the morning and looking out over that view was the perfect way to start the day. Our conference was at the hotel so not much walking required, but this hotel has easy access to the Air Canada Centre, Queen's Quay and downtown Toronto.
June 25, 2012
Rated 4 out of 5 by hutch1234 TOURIST INFORMATION
I FELT THE HOTEL COULD HAVE PROVIDED MORE INFORMATION OF THINGS TO DO NEAR HOTEL AND WHEN ASKED DID NOT KNOW ENOUGH ABOUT TRANSPORTATION NEAR THE HOTEL
June 10, 2014
Rated 5 out of 5 by gerg SPG recognition
I was not offered a Starwood preferred guest unit on a floor designated as such on Sept 23, but I did get the SPG room for my stay on Sept 9: it was GREAT!!
The room on Sept 23 did not have a fridge: is this not standard?
***I hope this feedback will not appear on your site***
September 25, 2013
Rated 5 out of 5 by Bart123 An excellent hotel conveniently situated.
This hotel has very friendly, helpful staff. It is clean and the beds are very comfortable and the rooms well appointed. It is centrally situated with views over the lake and is in close proximity to the airport shuttle bus stop.
May 5, 2014
Rated 4 out of 5 by Brendan Home away fro home
I have stayed at this hotel for hundreds of nights over the past 20 years and the property has always been well maintained and constantly modernized. The staff, especially Gerardo at the front desk, go out of their way to make everything just right. Great location, great stay.
August 17, 2013
Rated 4 out of 5 by fieldbus Great view of the lake and the islands
Staff are very friendly and helpful. Rooms are spacious and well appointed. Would suggest the flat screen tv's on the wall should be a little larger. Proximity to subway and local restaurants and bars is excellent.
May 15, 2014
Rated 5 out of 5 by emily13631 Fantastic in Every Way
This was my first time staying at a Westin property. I typically utilize a different hotel chain, but this hotel was a recommended hotel for the conference I was attending. The hotel was comfortable, accessible, and the staff were excellent in every way. Check-in staff were friendly and efficient. My room view of Lake Ontario and the CN Tower was outstanding. One evening, I needed a cab. After waiting a bit for a cab, the one that arrived was not able to take a credit card. I said that I would be willing to wait for another one, as I didn't have any cash. After waiting a bit longer, the employee actually paid cash for me to take a cab to my destination because he felt I had been waiting for a while. This was going above and beyond and demonstrated fabulous customer service.The concierge assisted me in purchasing/printing a bus ticket to the airport. It was extremely easy to get to the airport from this hotel, as the stop was directly acros the street. I loved Toronto and would absolutely return to this hotel.
September 23, 2013