Rated 3 out of 5 by BobbieB The hotels hot?? tub
The hot tub was not hot, just warm and the jets were not working at all. We called from the service phone in the pool area and were told someone would be right there to fix it. No one ever showed up. Very disappointing.
The room was good as well as the rate.
December 30, 2012
Rated 5 out of 5 by Tammy13 .This hotel had everything and was close to everything, like shopping!
Service there was fast and efficient. Every customer service person I dealt with either Welcomed me or Thank'd me for statying with them, and all the other service people were always smiling. It looks like they really care about there job and the custmomers.
March 25, 2013
Rated 3 out of 5 by lacking Overpriced
Not enough info in rooms about hotel ammenities, attractions in the city, not even a phone book. Very average hotel for the room rates.
Booking staff over the phone actually hung up on me. All other Customer Service Staff were exceptional.
August 2, 2013
Rated 5 out of 5 by Sammy added comfort
Room service meal was good. Service by desk staff was great. Nice new shower heads. This may seem like a small point, but the previous MASSIVE and awkward shower heads that were promoted/messaged on, were not practical for some one 6 ft tall or more. Thanks
March 31, 2013
Rated 4 out of 5 by ashannon Love that signature Westin smell
The calming and lovely Westin smell is present the minute you walk in to this hotel, the lobby lounge and overall lobby look are very updated and inviting. Rooms are updated and overlook the lake. The location is fabulous for an easy walk along the harbour.
April 21, 2013
Rated 4 out of 5 by chickie27 this hotel has great features
the view was fantastic, the hotel was clean, the people who worked at the hotel were fantastic how ever i felt this hotel was completely over priced... it could be that it was down town Toronto how ever that is how i felt.
June 28, 2014
Rated 5 out of 5 by Paddleboarder Great hotel
It was not my first time lodging at that hotel..I intend to come back indeed... :)
August 27, 2014
Rated 3 out of 5 by CanuckTraveler Great if...
This is a great location is you are attending a sporting event in Toronto. You are with in walking distance to all the arenas except BMO field. The views can be good if you get the right room. The staff was very helpful but the gym could use some updating
February 17, 2012
Rated 4 out of 5 by ABCNJ Excellent location
Waking up and seeing the water every morning was priceless. The room was large and comfortable. The staff were very nice as well.
There are stores to shop and places to eat and on the water and in walking distance from the hotel. I cannot wait to go back
July 26, 2012
Rated 4 out of 5 by RODR Love the View
I always enjoy my stay here and generally us it for romantic get aways.
The lake view and other amenities of the hotel are great
The are / region is ideal for me as well as its close to all the things I like of Toronto - the arts, sports and lake
April 26, 2014
Rated 4 out of 5 by Microchick Great hotel
This is a great hotel. Worth it if you use your points. We were supposed to have a lower level traditional room and ended up with a higher level room that overlooked the water and a bit of the city. Good mix of both! Super comfortable bed :). great stay
April 16, 2012
Rated 2 out of 5 by HM30 Great Staff, clean room, but odd smells
The hotel had a odd smell in the lobby and hallways that ruined the experience. I am not sure what it was. I expected more from the hotel due to the 4 diamond rating. Definitely not up to Westin standards that have previously experienced in my travels.
October 6, 2013
Rated 5 out of 5 by Shya3 Walking Distance
Perfect walking distance for my family from Rogers Center, Ripley's and Union Station.
August 25, 2014
Rated 4 out of 5 by Devorah Upscale in comfort
Attentive staff in a very busy hotel
September 2, 2014
Rated 5 out of 5 by debgolfs8 Great weekend getaway
A#1 spot to stay in TO.....my boyfriend & I had a date to watch the TML play at the ACC so we stayed at the Harbour Castle for the evening. We had an awesome time - the Leafs on and so did we by staying at the Harbour Castle - two great Team efforts!!
March 25, 2013
Rated 5 out of 5 by RickM21 This hotel is in a great location
The view of the harbour was amazing. There were many things that were within walking distance.
August 23, 2014
Rated 2 out of 5 by Henry27 This hotel is nice.
The staff were overall very friendly and helpful to us. We didn't like the fact that the fridge didn't keep our food /drinks cold,only free Internet access for a short period each day and our room wasn't cleaned most days until late evening each day.
May 7, 2013
Rated 5 out of 5 by ObiMomKenobi Great location, great for kids
Loved being two steps from the ferry docks and a short walk to great attractions. My boys loved the pool and kids play area. Shaff were helpful. Needed a bit better vacuuming by the windows but otherwise fantastic and we'll definitely be back again.
August 27, 2012
Rated 4 out of 5 by Suzie047 Great Location
Excellent Location for events at the AC Centre and the Rogers Centre.
Hallways are dimily lit, and looking a bit tired. Ice machine location on floor 20 was creepy!
Check in staff was Excellent.
July 15, 2014
Rated 3 out of 5 by kathyjohndj nice location
Everything was perfect ( very busy however and there were lineups at check in)
Only problems we had were a dead battery in the remote and no shampoo in the room!
The problems were fixed promptly.
We usually have no problems here.
This was unusual
August 18, 2013
Rated 5 out of 5 by BobH714 Great visit
First time visiting Toronto. Truly a fine hotel location. Wonderful view of the water. Everything was perfect. Helpful staff. Dining suggestion for dinner was excellent.
July 28, 2014
Rated 5 out of 5 by MKSanDiego Lovely, quiet room
All I could ask for when staying in town for business for a few days: A quiet, well-appointed room. The only thing that could be improved would be to have better coverage of the windows by the curtains.
July 5, 2014
Rated 5 out of 5 by penman51 the hotel is a great place to stay
our visit was very accommodating.
Food was great and everyone offered great service.
There were some creamers at the coffee terminal that were sour and would have been better if powder or kept in fridge.
outside of that it was great.
May 12, 2014
Rated 5 out of 5 by oldguyspeaks Met all my needs for the brief stay
I had a meeting to attend downtown, needed a place for one night. Came on the train and the Westin was an easy walk away and the meeting was just across the street. Staff friendly, excellent wings! room comfortable. Would definitely stay again.
June 14, 2013
Rated 4 out of 5 by JohnColumbus Nice Hotel - Needs Better WiFi
In today's day and age, the hotel should have free WiFi available continously. The room rate of $15.00 per nite seems excessive and the free wifi in the lobby (available for only one hour at a time) was slow and often booted me off the system.
October 10, 2013
Rated 5 out of 5 by Jim1953 GREAT STAY
Traveling on business, and front desk accommodated early check in. Room service for dinner was delivered in under the promised time. Valet service was also very quick returning the car at checkout. Staff was attentive and courteous throughout.
March 26, 2012
Rated 5 out of 5 by ExtremelyPleased Best customer service experience
Staff very friendly and professional. Room exceptional, as we had asked for a west-facing, king bed on a high floor. View was spectacular. We also asked for a late checkout and that request was met. All-around a great experience. Nice getaway.
January 21, 2013
Rated 1 out of 5 by Notahappycamper101 My stay at this hotel
Spa was great , pool was great Customer service very quick to respond
August 25, 2014
Rated 4 out of 5 by Susan1963 Busy, Busy, Busy
Hotel staff seemed a little overwhelmed at times due to the numberous groups at the hotel that seemed to arrive in large groups and all wanted to congregate in the same area. Overall they did a good enough job trying to process guest wishes.
January 14, 2013
Rated 4 out of 5 by Train Steady As She Goes
HCW is "consistant", staff are friendly, knowledgable and helpful on all levls. Been over 30 years since I have started to stay here and no "meets the needs" and more !!! Always nice looking at the water when you open your eyes in the morn !
February 6, 2013