Rated 4 out of 5 by TheoldScot Hotel is good for activity and relaxation
The hotel/resort has a wonderful pool area with a great beach as well. It is apparently being renovated and the non-renovated rooms are showing their age - both upkeep and features.
The restaurant (Tropica) is better than before, but is not open on Monday or Tuesday.
December 7, 2012
Rated 5 out of 5 by Xmounty Luxury - Westin style!
I know many folks are skeptical about reviews but this one is honest and self initiated; this hotel is one of the best we have ever had the pleasure of staying in. From the pillows to the pool, we were truly impressed. Well Westin and SPG!!
Bob+Deb from Canada
April 4, 2013
Rated 4 out of 5 by Beth4665 Great location
Family had a wonderful time! Pool and beach staff had adequate access all week. No waits and plenty of seating options.
Was disappointed with front desk staff several times. Check in and check out was lengthy waits . Not staffed adequately for efficient experience.
December 22, 2013
Rated 3 out of 5 by hotphosoup Great resort facilities but poor room and service.
We arrived late Aug to construction. Load construction. After expressing concern about the level of noise Rebecca from the front placed up right next to it. Bad karma there but I got her to move us to the center of the hotel with less noise. Construction eventually moved to the center but that was on our last day. The rooms are very tight for the double beds. The entertainment center could use a better set up and the fire sprinkler needs to be replaces. We saw a rusted up one in room 431. The bathtub needs a floor mat because it's dangerously slippery when wet. Last but not least, there an annoying flashing fire alarm light so if you are sensitive to light during your sleep, then you'll be in trouble. I didn't really have a choice in where I stayed this time because this was the wedding party hotel. Oh, RELISH Cafe and Bar food sucks! Don't do it. Especially the fish sandwich. Ick! The only 2 redeeming factor was the view from the Ocean Tower and most of the pool. Closure and construction to the pool area too. 2/5 stars
September 3, 2013
Rated 3 out of 5 by Huss Great beach!
Great location close to lots of everyday needs, and a terrific beach in case the day has nothing on the task list except sun, sand and play. The room was dated with torn carpet and old Westin Standards of shower, desk, TV but none the less was a excellent vacation.
April 24, 2013
Rated 5 out of 5 by MrOtayRanch Great Resort
This hotel is right in front of the best beach in Lahaina, lots of sand..while some of the hotels have do not "beach" the Westin definitely does..great location right next to Whalers Village mall, waitress at the restaurant was very good. I would stay here again.
July 15, 2012
Rated 4 out of 5 by Nathan Staff
You read a lot of reviews about poor staff, for the most part staff was excellent, except for the attendent at the pool slide, he could care less about being there, did not acknowledge a single person going down the slide.
Hotel grounds and rooms are very nice
June 9, 2012
Rated 4 out of 5 by Maddie4 Hotel nicely appointed
Convenient and comfortable. Cleaning staff were wonderful. ATM was not available. No recognition or perk for SPG. Parking staff were just wonderful. Breakfast staff were less than friendly. No option for a request for a mixed fruit plate only one fruit kind..
February 7, 2013
Rated 5 out of 5 by Kapaluaman13 Live Love Spa Event
I would like to sincerely thank Leah and her spa team for being incredible hosts for our Live Love Spa Event. They were simply awesome!! The Front Desk was quick and courteous throughout my short stay. Thank you so much for a wonderful stay at your resort!!!
December 10, 2013
Rated 5 out of 5 by Nitch Great location
For a romantic getaway with incredible scenery, recreational features including golf, whale watching, beautiful beaches and pools, combined with unique boutique art, clothing and jewelry shops surrounded by fantastic food wherever you go…this is a keeper!
March 14, 2014
Rated 5 out of 5 by HawaiiBound Very Nice Hotel
Our trip was excellent. This hotel was very comfortable, easy to get around, and close to the best local attractions. It was right on the beach and had a nice boardwalk area to walk along the beach.
July 15, 2014
Rated 4 out of 5 by robin0350 Fantastic Except for the Construction!
The rooms and grounds/pools, were beautiful, location was perfect, and the staff was fantastic...with 2 exceptions. The hotel was under construction so there was noise, workers, less parking, etc. Also 1 waitress at Relish (the restaurant) was pretty rude.
October 31, 2013
Rated 4 out of 5 by AUSTX Great hotel, slow check-in / out
This is a great hotel in an excellent location, next to Whaler's Village. However, the check-in and check-out process is very slow. Try to be patient, but it is clear that they need more front desk staff! The rest of your stay will be well worth the wait.
April 22, 2013
Rated 4 out of 5 by ScootB Great Hotel
One of the best locations for a hotel in Hawaii. On a great beach with a short walk to geat snorkeling. Nice shops and restaurants are next door at Whalers Village. Nice finess center. Great pool but they need to heat it. Some rooms are showing some age.
December 7, 2011
Rated 4 out of 5 by hawaii22 too many people at pool
we paid $39 resort fee everyday to enjoy the pool but no one check the wrist band at the pool. i see lots of people are not hotel guess using the pool without paying resort fee.
July 24, 2014
Rated 5 out of 5 by Bodina Good choice
The Westin in Maui was easy to check into-the service was great.. the beach and cabana people were excellent in getting beach umbrella and chairs and they recommended the right sunscreen and products. Good stay. The Luau at the Westin was good as well.
July 7, 2013
Rated 3 out of 5 by kingbundo I wanted to love this hotel.
From the moment we checked in the attitude of the clerk let us know we were in for a struggle..Cons: unfriendly staff, Substandard house keeping, poor service by the pool and the worst breakfast buffet on the islands.
Pros: Great grounds, Good location
August 20, 2013
Rated 4 out of 5 by Scott77 Adult pool means ADULT pool
My only disappointment with the hotel was the lack of adult pool privacy. There were young children 7-8 years old in the pool and the hot tub. When the sign says adults only it should not come with an exclusion for children to be included if desired.
June 20, 2013
Rated 5 out of 5 by Pin16 My stay at the Westin.
Excellent breakfasts, staff was terrific, especially housekeeping. Concierge was very helpful, and even sent over an appetizer for us at the restaurant.
Only 1 minor drawback was we requested early check-in, and that was not available.
May 19, 2014
Rated 3 out of 5 by Lynette The customer service needs improved.
My stay was fine except for the line was always long at the front desk and the bell hop staff was rude. The worst customer service I've had in 20 years at a Starwood property. They were only interested in a tip and were constantly rude to my family.
April 2, 2013
Rated 5 out of 5 by FOODEXPERT GREAT FEATURES
our stay at the westin was fanstatic from the time the front desk clerk DAWN checed us in to the maid GIGI AND THE HOSTESS AT THE ONO BAR MALINDA AND THE SERVERS TAMMY AND CAMMY EVEN THE PERSON JAMES WHO CLEANS THE POOL THIS HOTEL HAS THE BEST STAFF
September 23, 2012
Rated 4 out of 5 by dave682 the was near all i was looking on mauii
easy drive from airport to hotel. an exceptional lobby to enter. great staff to greet you at the start of such a moment. wonderful room and views from lanai. great beach/pool right there. bar/restaurants meets all expectations. Hawaii haven it is.
November 22, 2013
Rated 4 out of 5 by TheBurgers Gorgeous
Fantastic location and setting.Was surprised that a premium room rate did not include breakfast and free use of the business centre computers for more than a meagre 15 minutes per day.
Overall an impressive property and a thooughly excellent stay.
April 28, 2013
Rated 2 out of 5 by Madbouse Anniversary
The 2 years that we have came to the Western this was the worst Vacay stay i ever had . The over pricing the noise right above my our head (construction) and we got was 50 off BS.Not Happy .and my next year stay want be at the Western...Mahalo !
July 8, 2013
Rated 4 out of 5 by Carlos74 Hotel is in great location
We greatly enjoyed the stay at this great hotel
August 25, 2014
Rated 5 out of 5 by Mbenza Short Summer Vacation
This short escape was simply perfect. I highly recommend the Westin Ka'anapali.
August 19, 2014
Rated 5 out of 5 by mauai2014 Beautiful Grounds
Real pink flamingos and a black swan wading around a beautiful Koi pond. Beautiful parrots and macaws. The rooms were very clean and modern. Loved the shower/bathroom and floorplan. I'd definitely stay here again if I return to Maui.
April 30, 2014
Rated 5 out of 5 by Aggies02 Best Place for a Getaway!
We were celebrating our 38th wedding anniversary and it was our first time to Hawaii and it was the most beautiful place be have ever been to. We are making plans to go back and this time we are taking our children and their families with us.
June 13, 2013
Rated 5 out of 5 by Yogi12 Hawaii
This hotel has fab rooms with vistas that are stunning. The staff goes way beyond normal to anticipate your needs. As a Platinum SPG member I've stayed in starwood hotels all over the world and this one rates at or near the top in all areas.
January 13, 2014
Rated 4 out of 5 by zem7707 Checkout shouldn't take 30 minutes
Overall, my stay at the hotel was great, until I tried to checkout. There are 6 computers at the front desk, but only 2 people helping with checkouts - when the line was 10 customers deep. Waiting 30 minutes just to checkout was ridiculous.
October 30, 2012