Rated 5 out of 5 by supershawn This hotel never cleans the carpets in the rooms
Everything was perfect but we noticed the bottoms of our feet were becoming black from dirt. It came from the carpet and then after we looked at it more closely, we noticed it was indeed very dirty.
August 26, 2013
Rated 5 out of 5 by Fawn Clean, comfortable, convenient
Perfect stay! From the convention facilities and food to the clean, modern rooms, the get-away was just fabulous. Thank you to all staff involved in making our experience wonderful!
August 7, 2013
Rated 5 out of 5 by STARRS This resort is FIVE STAR
The resports is excelent. The staff is friendly and will make sure all your needs are met. The rooms are second to none and the upgrades in the rooms are firrst reate!
July 6, 2013
Rated 5 out of 5 by atoz Westin La Paloma
nicely renovated, less food options on site since Janos closed, but many restaurant options close by, and hotel shuttle will drop off and pick up within 3 mile radius
July 2, 2013
Rated 5 out of 5 by Anniversary7 Beautiful Romantic Hotel, Great pools , Gorgeous Spacious Grounds
We stayed here to celebrate our Anniversary and they sent a bottle of wine and chocolate strawberries to our room with a personal Anniversary card.
August 6, 2013
Rated 5 out of 5 by Melanie002 Excellent Hotel
This was my first time staying here and I really loved it! Great views, room was very spacious and comfortable and beautiful amenities.
July 18, 2013
Rated 5 out of 5 by Janet1 Had a great time
We took our grandson here for a day of fun in the sun! Great time, great food and great room. We will definitely be back!!!
August 3, 2013
Rated 5 out of 5 by GoGirls GoGirls
Wonderful, friendly, helpful staff, beautiful view of mountains, excellent food, clean, facilities well taken care of.
July 16, 2013
Rated 5 out of 5 by Kojin Beautiful Property
This property was very nice and well presented. A thoroughly enjoyable experience.
June 24, 2013
Rated 5 out of 5 by Kengela Great Experience
Wonderful stay with the kids. Quiet and not crowded and very clean.
March 23, 2014
Rated 5 out of 5 by Kiim Shannon's Slumber Party
I love the La Paloma! It was a wonderful stary!
August 19, 2013
Rated 5 out of 5 by Rebsim7 The bed really is heavenly
Excellent resort! Very relaxing stay.
August 17, 2013
Rated 5 out of 5 by nal1 nal1
Always a great place to stay at.
June 24, 2013
Rated 3 out of 5 by Hiredgun Breakfast Late
Breakfast was late for 2nd week in a row. We have stayed at hotel for last 12 weeks due to my wife's chemotherapy at UMC Cancer Center. We had to leave the hotel by 7:00 a.m. for her appt. so we ordered breakfast for 6:30. This week I told the staff that we needed it on time b/c the prior week they were 15 min. late which left us 6 minutes to eat. Unfortunately, they did not deliver breakfast this week until after 6:45. We complained and were told that someone called in sick. For a hotel of this size, 1 person calling in sick is not an acceptable excuse for failing to deliver breakfast at the scheduled time. This was very disappointing.
December 24, 2013
Rated 3 out of 5 by summer2013 Customer Service Needs Work
It was very unfortunate that the customer service at this hotel has gone down hill. I experienced two days of pool side service or lack of. Each day i had to find someone to refill the toliet paper in the restroom and each employee I ask directed me to someone else instead of taken care of it. I was redirected 4 times. Employees seems grumpy and the employees at the towel area were more involved in greating another employee than helping the guests. I had to be moved from my suite due to the stains in the carpet, cuts in the carpet, curtains ripped from their clips, construction view out the balcony- definately not what I was promised.
August 13, 2013
Rated 5 out of 5 by Betty20 A Delightful Weekend
We made plans to stay at the resort since we were going to a show on Friday night. I requested a specific building and type of room but mentioned we would have a late arrival. When we arrived, the check-in was completed with ease. It was so nice to have a bellman on duty for 24 hours. The bellman on duty was very pleasant and helpful. He followed my husband to the undergroung parking after unloading our belongings. Within a few minutes we were in our lovely, comfortable room in the building we had requested. The room was beautiful and already at the correct temperature. Everything that we needed was in the spotlessly clean room. There were plenty of towels in the luxurious bathroom. The heavenly bed was so comfortable. This resort has such quiet rooms. You never hear any noise while in your accommodations. Our room was close to the west side of the resort where the jacuzzi and the adult pool are located. It also had easy access to the main building with the lounge and the dining room. The food was delicious at our breakfast. My husband was provided with a map of the walking trail and took nice long walks each morning. He spent time each morning in the jacuzzi as well. We spent Saturday afternoon relaxing in the lounge. It was so nice to be able to have a delicious cocktail without having to leave the lounge. That evening we had plans to go to the U of A game with friends, and the location of the resort made access to the campus so easy. We thoroughly enjoyed our relaxing weekend at the Westin La Paloma. Everyone on the staff with whom we had contact was pleasant and helpful. Everyone worked with us to make our stay a perfect experience. We will definitely return to the Westin La Paloma.
September 17, 2013
Rated 3 out of 5 by RobVey Still get "nickel and dimed" to death
Although we enjoyed our stay I feel that it a sign of the times to get hit with all sort of extra charges. Westin is by far no exception. We were told what a great hotel the La Paloma was and lured by the great deal of getting a $50.00 food/beverage credit. Well they don't mention the $20.00 resort charge. Access to facilities, so called Wi-Fi which if you want to stream anything, that is extra. Why do they need to charge that? Is that optional? Is this your way to have a "luggage fee" like the airlines. Then there is the tiny print of service charge or 'tip" on every bill. I ended up double tipping the entire weekend.
August 18, 2014
Rated 1 out of 5 by lessthanimpressed2013 Much less than i expected
We arrived at 7:45 pm and was told our room was not ready. After driving 2 hours with 3 small children and given the time of night I found that to be unacceptable. The staff was nice as they could be saying they are just really busy this weekend and therefore housekeeping is behind. I told them we also have some friends that are about 15 min. behind me with a baby and they also need a room when they arrive. Finally a Mgr came out to talk and he to explained the problem with being behind. I reminded him it is now 8pm and there really isn't any excuse why my room is not ready. He resolved the problem by giving us the "model" room which over looked the golf course saying it is an upgraded room and there would not be a charged for the upgrade. Really!?? I told him our friends can stay with us until their room is available. The bellmen escorted us to our room telling us about all the recent renovations and the upgrades in the rooms and that we should really enjoy our visit. I was happy when we arrived to the room. It was beautifully decorated. We couldn't see the "upgraded" view since it was dark out but I will assume it is also beautiful. Meanwhile my friends arrive to our room waiting for their room to be cleaned. After about 10 min in our room I notice the bottom of my 3 kids feet and the bottom my friends 9 month old baby's hands and the top of his feet are black. I couldn't figure out what that was from. We started to clean the newly tiled floor to only find out the dirty black feet and hands are from the dirty tiled floor! So we clean their feet and hands and make them sit in the living room area while we clean the tiled floor. Before I could say, "okay we are good now." I noticed their feet and hands are black again! So I took a white wash cloth and rubbed it on the carpet and the carpet was just as dirty as the tiled floor! So gross! I'm wondering what's on my sheets and the blankets that I cannot see. I thought, I don't like to complain, since the Mgr upgraded our room and all but this is unacceptable! So I went to the reception desk and explained the situation. She crinkled her nose and said she was sorry and would have someone up there to clean it. So we stayed with our friends in their room while they cleaned ours. The next morning I checked the floor and it wasn't any better. The carpet and the tile needs to be professionally cleaned. Since they didn't have double beds which we requested we got a king bed and two roll away beds leaving my husband and I to shared our bed with one of my kids. Didn't notice until the next morning when my kids told me they were cold the night before is when I realized they didn't give us blankets for the roll away beds, only sheets. Also no regular coffee, only decaf at our coffee station. So, I guess that's enough complaining. We stayed at this same resort 3 years ago and was so great I didn't think twice about having another stay-vacation here. I was really disappointed and will have to think twice before staying at this resort again. Thanks for reading and hopefully having this information will only help so others looking to relax wont have to deal with so much inconvenience.
June 18, 2013
Rated 3 out of 5 by AZ80 Great features but staff missed to give us full information
The resort is beautiful and well maintained. We asked for microwave and crib in the room and it was there before we entered the room. I would have given 5 stars but during check out we found out that we were suppose to get breakfast vouchers but during checkin nobody gave us the breakfast vouchers. So we ordered breakfast through room service which was getting charged on my card. Although I appreciate they waived the charges since they forgot to give us voucher the first place. Also, our package included daily newspaper but did not receive that.
The pools were great. The restuarants were great. Overall we had a great time.
June 3, 2013
Rated 3 out of 5 by Ednamode Trash in room!
First, I never complain at hotels. I realize its a room shared by many aka not my house, but I found trash, used up shopping bags, receipts, ripped up price tags in the drawers and even a used up makeup remover cotton rounds with mascara smudge on the floor. Leads me wondering whether housekeeping skipped this room or they don't do a good enough job to check drawers or the floor? Either way, not pleasant! Front desk was nice enough but I declined to have housekeeping come clean the room at 8:30pm, I have kids and we were tired from our cross country road trip. I don't need people opening doors or smiling at me constantly, but do expect a clean room when we check in!
June 18, 2013
Rated 4 out of 5 by Biffrutt OK Experience
As a Starwood VIP member, I was a bit disappointed with this facility. When I booked the room, I specifically stated that we needed TWO beds. When we tried to check in, it was VERY difficult to get the front desk person to understand that our suite MUST have two beds. FINALLY, a manager was contacted and the problem was sort-of resolved. The suite that was provided was mediocre, but did have a connecting room with double beds.
The next morning, when no newspaper was delivered, I called and was told "We don't deliver papers any longer." After some negotiation, the Wall Street Journal was finally delivered.
The facial tissue felt more like newspaper than facial tissue.
October 21, 2013
Rated 5 out of 5 by JRandVirginia WOW!!
What an amazing stay. From the time we arrived to when we checked out everything was excellent. My beautiful wife and I had so much fun and enjoyed everything. From the views to roasting smores and star gazing when we arrived to dinner and then the surprise or Champagne and cheese and fruit when we arrived back to our room. Thank you for making this weekend so amazing!!! We will be back!!!!
November 3, 2014
Rated 3 out of 5 by Mensche MAJORLY DISSAPPOINTED
I AM A SPG GOLD MEMBER. HAVE STAYED HERE TWICE PREVIOUSLY. WAS STAYING FOR FIVE NIGHTS. I ORDERED VIA EMAIL A MICROWAVE FOR MY ROOM TWO DAYS BEFORE ARRIVAL. ITS PLACEMENT WAS CONFIRMED IN WRITING BY GUEST RELATIONS. UPON CHECK-IN, NO MICRTOWAVE. I INQUIRED OF THE BELLMAN TO PLEASE CHECK ON THE MICROWAVE, TWO HOURS LATER, NO MICROWAVE, NOI RESPONSE. CALLED GUEST RELATIONS AND GOT THE RUN AROUND. SPOKE WITH THE MANAGER WHO DID NOT APOLOGIZE, MADE EXCUSES, SAID THEY HAD NONE, REFUSED TO ANSWER WHY GUEST RELATIONS SAID WOULD BE PROVIDED. TWO DAYS LATER, IT SHOWED. DREADFULLY HANDLED FROM BEGINNING TO END.
November 12, 2013
Rated 4 out of 5 by Kris41 Green Option needs improving
I opted for the Green option; which means they don't change your sheets unless requested. However, it means more than that. It means NO SERVICE TO YOUR ROOM AT ALL. I'm not sure how no one making beds or replenishing needed amenities is entitled to the "GREEN" option, but in the case of Westin, it does. Dear Westin you do an amazing job. Improve this side of things please.
October 24, 2014
Rated 4 out of 5 by Robinsue Lap Swimmer's paradise
I was so delighted to find a REAL LAP POOL, so if you are a swimmer, you will love the place!
November 3, 2014
Rated 4 out of 5 by vacation82014 Family Vacation
We have visited this resort many years with our families. It has been about 8 years since we have been there. Coming back was a big deal to all the children and family. When we arrived in the past, the customer service was great, this time it was OKAY. I do not feel that they were as friendly as in the past. I will say that the pool staff was wonderful. They were very friendly and attentive. Vince was extremely friendly and catered to our needs. Each day he found us to say good morning even when we did not have him as a server.
Leaving the facility again, the service was disappointing. Golf clubs were not brought up and the valet was not friendly. Will we return again, yes because our family time is what was important.
August 25, 2014
Rated 2 out of 5 by allisonp La Poloma
I have stayed here before and absolutely loves it. Upon this stay, I was given a dirty room that had someone else's trash all over it, a dirty unmaid bed and someones starbucks from that morning. I called and was relocated. The room had several things falling apart and was not that clean either. The maid spoke zero english and when we went to check out the tv check out was broken. Then I had to call to check out and the girl asked me why I didnt check out on the tv. I would rather go to a competetor for the money. Very sad this hotel has gone down like this. It was suppose to be rennovated.
September 16, 2013
Rated 5 out of 5 by JH17 Magical stay at La Paloma
My family and I (including our dog) spent an enchanting three days at La Paloma. In spite of being booked to capacity, the front desk honored my platinum status and managed to upgrade us to a suite, complete with dog amenities. All of the staff, from the valets, to the front desk to the pool staff couldn't have been more charming or accomodating. Goran in room-service even dashed back to the kitchen to make my child a basket of goodies when he saw she was disappointed with the grown-up dinner we had ordered the first night. Amazing! The grounds were immaculate and the pool was like an oasis. And, you practically had to scoop me up after my treatment at the Red Door Spa with Denise. We've decided to make it an annual trip.
August 18, 2014
Rated 3 out of 5 by Mary28 4 women meeting at your hotel
The beds were very small for 4 single adults.
We went to the pool to relax and it was Mother's Weekend at U of AZ with hotel specials for this group. We could not find a chair to lay on and asked at the towel stand. The girl told us there there are a lot of chairs but they only put them out during peak times. I told her this is a very busy time and she said it was difficult to get the chairs. I could not find a pool manager but went to the front desk and talked to Rob. He brought out many chairs that were immediately taken. We were there 3 hours and were never asked for a drink or food.
February 25, 2014
Rated 4 out of 5 by ccurly Gratitude!
This was my fourth stay at the La Paloma. I love the property and the improvements/upgrades made this year. I am very grateful that the hotel was able to accomodate a small gathering and satisfactorily cater our event. My only complaint was how breakfast is handled for Platinum members. There was a simple breakfast with eggs, bacon, potatoes, oatmeal, bread, yogurt and fruit. As a Platinum member you can only eat the bread, yogurt and fruit. If you had the eggs or oatmeal you were charged $10.00. I encourage the hotel to review this policy. It seems, well...stingy, considering how other Westin properties handle breakfast. In fact, this was the first time I encountered this and it was uncomfortable.
January 3, 2014