The Westin O'Hare

  • 6100 North River Road
  • Rosemont,
  • Illinois
  • 60018
  • USA
  • Landkarte

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Rated 3.9 out of 5 by 464 reviewers.
Rated 4 out of 5 by This hotel has a very nice pool Overall everything was great with the exception of the loud guest yelling in the hallways drunk! I think there was an event going on this past weekend, I love the hotel but the guest made it hard for me to sleep! August 7, 2014
Rated 4 out of 5 by STOPOVER AT THE WESTIN THERE IS NOT ENOUGH SELECTION OF PLACES TO EAT. ELEVATORS ARE VERY SPACIOUS. THE HOTEL WAS QUITE CLEAN, WE GOT 8 EMAIL MESSAGES ASKING TO DO THIS SURVEY, THAT'S ANNOYING. SHUTTLE SERVICE EXCELLENT August 7, 2014
Rated 3 out of 5 by Needs Improvement Poor resturant service, I sat for over 10 minutes at a table that a host had shown me too with no service. Nice comfortable room, the showtime channel didn't work. August 7, 2014
Rated 4 out of 5 by Not your typical airport hotel This is not your typical airport hotel - it is newly renovated, very clean, amazing service and a good restaurant. No need to travel to downtown when there is a great hotel close to the airport and easy to get to meetings in the suburbs. August 6, 2014
Rated 5 out of 5 by Great Meeting Location I attended a conference at this hotel and was very happy with how well everything seemed to function. It was very clean and I loved the option of having housekeeping service or not....I chose not. August 6, 2014
Rated 3 out of 5 by Lower your expectation The Westin is generally a pretty nice place to stay and this one looks the part, in the decoration and some of the staff service. Overall its a quick stop for travelers and it is lacking a certain bit of quality most Westin's have. Like the 5th floor hallway was filled with cigarette smoke, the robe in the room was stained with pink blotches, one of the lights in the bathroom burned out and was not replaced. The fitness center was bigger than usual, drinks were a good price, food was adequate and breakfast was pretty dismal. The service staff in the restaurant were awesome. The conference rooms are a good temperature, rather than the freezing that usually happens. I'll come here if I have to, but I wouldn't seek it out. July 21, 2014
Rated 4 out of 5 by Last minute decision worked out When I walked into this Westin I thought I'd stayed here before but upon reflection I think I reminds me of one in Dallas. Due to weather in Atlanta I wasn't able to leave O'Hare after my meeting. Due to an early next day flight I did not want to go all the way to the city so opted for The Westin. It's a very nice property just a few minutes by shuttle from the airport. It has a spacious lobby. Rooms are large and spotless. Shower heads are rain heads. Towels are plush. A robe is provided and as in all Westins the bed was great. I don't really have any negatives although I thought it may have been just a tad pricey. They have full facilities but I didn't explore these since my flight was so early. July 14, 2013
Rated 3 out of 5 by Wait staff is poorly trained I had an interview on an executive search I was conducting and interviewed an executive over dinner in the hotel restaurant. Our waiter made the dinner a great deal less enjoyable as he continually interrupted us as we were having a business meeting. The hotel should have their people trained a little better and acknowledge that they should not bother a business meeting. Also, I utilized the health club and some equipment is old and not in good working condition which is surprising for a Westin. Also, could not find CNBC on any TV in the health club which was also quite surprising. February 3, 2012
Rated 4 out of 5 by Very Nice Stay Checked in on a Monday evening. Front desk was engaging and helpful, and I was upgraded to a suite (1116). The suite was well designed, comfortable, and in excellent condition. Went down to Benchmark for a bite to eat, and service was very good; food quality was decent, although the salad was much better than the flatbread. After a great night's sleep, a correct and final bill was emailed to my preferred account. Worth noting if you haven't stayed here in a while, the room renovations were well done. Solid stay. May 8, 2014
Rated 5 out of 5 by A fabulous stay We both had a wonderful time at this hotel. The staff is courteous and works hard to please customers. Denise at the Concierge desk went above and beyond to make our stay fabulous. The only thing close to a complaint I could voice would be that the rooms for the conference I attended were cold but that was because I was in the back of the room. People in the front were too warm. We were greeted every evening by the valets when we left and when we returned. July 28, 2014
Rated 5 out of 5 by Professional , efficient stay I was only there for one evening but everything went smoothly. Speedy check in, comfortable, clean room. Fast shuttle to/from airport. Did not use restaurant or gym but heard they are both excellent. August 3, 2014
Rated 3 out of 5 by Warning about damage deposit I received my bill at 4:45 am by email. Great! All set to check out. Later that day I receive another bill by email and have been charged for another night. When I call I am informed that the hotel has added charges for another night's stay to my bill. When I call to inquire I am informed that this is a damage deposit which will be reimbursed in two days. I am very surprised. In 25 years of business travel this has never happened. Isn't it unethical especially when there was no prior warning about this kind of deposit being added to the bill? July 21, 2014
Rated 3 out of 5 by An Airport Westin-Could do Better Shiny on the outside, this Westin did not meet the expectations of most of most of my conference peers. Although an SPG member, paying the entire 5 nights months in advance, they did not have the room I requested (Deluxe King), noting they were sold-out (they resolved it the next day). Very very very slippery "tub-showers" throughout the hotel (everyone was talking) and no real open atrium gathering space made it a second choice conference venue for many of my peers...relative to other spaces we had. Nevertheless, the staff was as accommodating. July 19, 2014
Rated 5 out of 5 by Great Hotel Near O'Hare The hotel was great, and in a very good location for flying out of O'Hare. I've been a Starwood Platinum for a number of years, and stayed at many Westin's, but I had never taken advantage of their option to use their New Balance workout gear. But for this trip, I decided to give it a try. The gear was nice, and the shoes were good for running in. but most importantly, it was so convenient to not have to pack my own running gear. I'm hooked now, and will lean towards Westin hotels in the future, just to be able to take advantage of this option. February 9, 2013
Rated 5 out of 5 by Great service and ammenities Hotel had everything we needed for a corporate meeting. It was comfortable, had all the amenities (except the pool was under construction) and the staff was friendly and helpful. I'd definitely recommend it - especially for the business traveler. July 30, 2014
Rated 4 out of 5 by Lovely and Spacious This hotel is great for a large conference that needs lots of meeting rooms. Our group was pretty spread out over the week, but all of the rooms worked well for our meetings. The lobby area had a lot of separated seating areas so you could find a place for a quiet conversation or you could be near the main flow of people walking by if you wanted to check in with people as they passed by. The proximity to Giordino's Pizza was also a plus. July 24, 2014
Rated 5 out of 5 by Great place to relax Very clean and comfortable rooms and facilities. Great location - close to airport and public transportation. July 30, 2014
Rated 4 out of 5 by Is this an airport hotel? Made reservation with platinum desk at 9:30p from O'Hare Terminal 1 arrivals gate. Using airport shuttle, got into room at 10:50p. Shuttle does not pick up at terminals. Hotel Front Desk said go to Door 3 for shuttle... good luck finding that (it's right in front of a competitor's hotel... what kind of business model is this). Morning departure is by request prior to 5am... well missed my requested shuttle departure as elevator was extremely slow (I am conservatively saying 6 minutes from the 12th floor) as well as no one at the front desk for another 5 minutes. I think I got them on shift change as untucked shirt and no tie did not seem to be the front desk uniform the night before. However, hotel was quite comfortable. Just no urgency for an airport location. September 11, 2013
Rated 4 out of 5 by Nice Stay and Experience Checked in relatively late on a Monday night. As a Platinum, was given a suite (1116) that was in excellent physical shape and quite comfortable. HVAC worked well. Had an excellent salad but an only acceptable flatbread at Benchmark in the hotel. Having a Starbucks stand in the lobby makes the morning much more pleasant. Very nice stay. May 16, 2014
Rated 5 out of 5 by Alex saved the day I am writing to let you know of the exemplary customer service I received from Alex when I arrived at 1:00 a.m. on Tuesday, July 15th, 2014 in preparation for my doctoral graduation at Fielding Graduate University. I made reservations for my husband and me several months ago, as my school required for group reservations. Later, I made extra reservations for family and friends. When no family and friends could join us, I cancelled the extra reservation. When I arrived on 7/15/14, I discovered that both reservations had been cancelled. Alex, unperturbed, listened to my story, looked up my reservations, and reinstated me in the system and found a very nice room for me. He rescued this situation from what could have been a disaster for me. This has been a joyous week for me as a result of Alex's efforts! You need more staff like Alex who understand what it means to provide excellent service to your guests. Sincerely, New PhD July 25, 2014
Rated 5 out of 5 by Accommodations Met My stay at the Westin fulfilled my needs near the business meeting I had planned for the weekend. July 29, 2014
Rated 4 out of 5 by Check in staff need training I used my husband's SPG points. The clerk would not check me in until they talked to him on the phone (such a pleasant greeting after traveling all day!). She didn't bother to determine that we had the same last name and address, and was dismissive. Finally after some pressure on my part, she found someone to talk to who, I assume, looked me up (like the clerk should have). I did later discuss with the manager who made it right. July 22, 2014
Rated 5 out of 5 by Good Location and facilities the room was larger than expected. The restaurant and eating choices nearby was excellent. I also liked the option of not having room cleaning every day and receiving a $5 discount voucher which I used at the hotel's Starbucks and restaurant. I only wish the hotel shuttle drivers all went to the nearby fashion outlet mall, instead of some willing to go while others were only willing to go to the airport. July 23, 2014
Rated 3 out of 5 by Westin Chicago The hotel is close to the local train system, easy to get to downtown Chicago. 1 mile from Outlet/shops. Nice! July 28, 2014
Rated 5 out of 5 by Another Great Westin Stay! Spent the night here so as to catch an early flight out of O'Hare. I was very satisfied with my stay here. I was placed on the newly renovated wing of the hotel and I can tell you that, it wasn't a disappointment. I loved it, everything was clean, new and fresh. Front desk staff (Janice) was very professional and answered all my questions regarding my stay. I also had a welcome note and gift basket from the Westin Experience Manager (Lyss). Thank you all for a taking good care of your guests. March 18, 2013
Rated 5 out of 5 by wonderful hotel very nice hotel - would definitely stay here again July 28, 2014
Rated 3 out of 5 by Need to improve Wifi speed Hotel lodging is adequate. However if you are staying for business purposes the wifi is extremely slow despite choosing the highest speed option offered. July 27, 2014
Rated 1 out of 5 by Not friendly to the Vapebash convention Westin staff changed the rules during the convention and did not allow anyone to vape in their rooms. Staff was very rude and unprofessional on several occasions to many attendees. They also did not allow my friends dog in the hotel. The parking lot filled up and they we're very rude and forced people to park at the CTA train station and spend $26. Will never stay at a Westin ever again. April 15, 2014
Rated 4 out of 5 by Hotel is convenient located I recently stayed at this hotel for a girlfriends weekend and it was fabulous. it was conveniently located to the airport and the service was exceptional. The staff were great and friendly, public transportation was easily accessible and this made our stay worthwhile will definitely stay there again. July 24, 2014
Rated 3 out of 5 by A bit outdated... not too clean... food terrible and overpriced I typically love staying in Westin's - clean, modern, friendly and perfect for business trips. This particular hotel had a great friendly staff, but the room felt very outdated, the carpets had old stains on them and i ordered food at the restaurant and paid $30 for soup, salad and a beer. Now $30 isn't much usually... but when the NE Clam Chowder was awful and the caesar salad was boring and the beer was far overpriced (even for Chicago) it doesn't make it feel right.. October 8, 2012
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