Rated 4 out of 5 by IraL Excellent food
Very nice staff, great food, clean and comfortable.
July 4, 2014
Rated 3 out of 5 by chatty Parking
The food service, desk , cleaning services weregreat. But,, we had problems nearly every time we went in our out of the parking lot swipecard not working. Also,,the greet/valet guys could see the line of people who couldn't get out of the parking lot bud didnt help until someone would ask them to assst. poor service.
June 30, 2014
Rated 4 out of 5 by deand Staff is GREAT
The staff really went out of their way to make sure all needs were met, and concerns addressed. Also very conveniently located to the best deep dish pizza Giordanos
June 30, 2014
Rated 5 out of 5 by ODI2014 Excellent response times
The staff was extremely customer-focused and responded quickly to our requests which helped to make the event a great deal more comfortable for our guests.
June 30, 2014
Rated 5 out of 5 by DCHoff Very Inviting Hotel
The Westin is a very elegant , comfortable and relaxing hotel. Staff are very friendly and helpful. We had a situation and the manager was wonderful with assisting us.
June 27, 2014
Rated 4 out of 5 by pumpkin314 A good, but not great Westin
I've come to expect a certain level of awesomeness when it comes to staying in Westins, and this one was pretty good. As usual, we had an incredibly comfortable, clean bed, for which I was very grateful.
What was missing? Robes!! Those lovely plush Westin robes...I suppose I could have called down for one, but I'm used to having my robe in my room upon arrival.
June 25, 2014
Rated 1 out of 5 by rockaroo disappointed1
Is the shower towel bar in the bathroom or are we supposed to toss damp towels on the floor? The least expensive motel/hotel chains even have towel bars, where's yours?
A partial glass of house wine for $12? Meal prices were ridiculous. After seeing the menu prices, our small party of 8 did not eat a single meal at the Westin. None of the members in our small group or the Convention attendees are likely to return. Rocky & Kathy Bayless, Bishop, CA 93514
June 22, 2014
Rated 4 out of 5 by JSBC Internet didn't work
i paid for the basic internet and couldn't connect after the first time. i'm sure it wasn't me -- i stay in hotels every week. it was re-routing me to a page that seemed not to be functioning.
June 25, 2014
Rated 4 out of 5 by johne859 Functional, as expected for airport mainstream chain
Fairly upscale all around. But, bed comfort was disappointing. Traditional mattress & it was showing wear; pillows also seemed worn - squishy, no substance. Could not get really comfortable. Had meeting in the "Boardroom," which was a well-appointed comfortable room, but I yawned a lot through the day.
June 23, 2014
Rated 4 out of 5 by TooTallWisconsin Nice!
Nice hotel, friendly staff - will stay here again!
June 24, 2014
Rated 4 out of 5 by wigstheome Very Nice Stay
Checked in on a Monday evening. Front desk was engaging and helpful, and I was upgraded to a suite (1116). The suite was well designed, comfortable, and in excellent condition. Went down to Benchmark for a bite to eat, and service was very good; food quality was decent, although the salad was much better than the flatbread. After a great night's sleep, a correct and final bill was emailed to my preferred account. Worth noting if you haven't stayed here in a while, the room renovations were well done. Solid stay.
May 8, 2014
Rated 5 out of 5 by wtiggerr58 37th Wedding Anniversary
We had wanted to go out of town but not sure if the weather would cooperate so we made plans to stay close to home! Westin offered a great price within our budget. The hotel is beautiful and the rooms are great. One day we had breakfast at The Benchmark and very attentive waitress. The next day we ate breakfast in our room, it came quickly and was delicious. Upon our arrival we received champagne, strawberries, crackers and cheese....we might have to give Westin a visit before our next anniversary .....awesome staff
January 22, 2013
Rated 5 out of 5 by PennyIN What a great place to stay before you fly out
We always stay here the night before we fly out!!! Always feel rested even at 4:00 a.m. My husband accidently left his cell phone in our room, realized it after we had been thru security at O'Hare. We called Westin and they sent security up to check if the phone was there and they called us back and told us they had the phone and would hold onto it until we returned from our vacation. Upon returning we went to the front desk and they called security and they returned his cell phone!!!! No worries!!!!!
December 27, 2011
Rated 1 out of 5 by travelerx Once great - but on a downhill slide.
I travel for a living and Platinum-level on SPG (just for context). This hotel was once a very nice place to stay. But things have changed. Dirty towels, horrible in-room dining, clueless staff - all things one doesn't want to run into while trying to conduct business on the road. Maybe the new complex on Bryn Mawr is drawing too many patrons away from this hotel. I asked the taxi driver about the hotel to see if my displeasure was unique. He confirmed the hotel can't keep staff and that guests seem to be unsatisfied with their stay much like I was. Don't stay here unless you have to or you're prepared for a lackluster Westin experience.
November 12, 2012
Rated 4 out of 5 by wigstheome Nice Stay and Experience
Checked in relatively late on a Monday night. As a Platinum, was given a suite (1116) that was in excellent physical shape and quite comfortable. HVAC worked well. Had an excellent salad but an only acceptable flatbread at Benchmark in the hotel. Having a Starbucks stand in the lobby makes the morning much more pleasant. Very nice stay.
May 16, 2014
Rated 2 out of 5 by Judy1111 Chicago stay
Room was clean and I would recommend this hotel but there were no extra's. My stay was 5 days and there was no fridge, microwave and the ice machine was very far away. On the first day I called the front desk and asked for a wake up call which didn't happen. Because I complained about the missed wake up the rest of the week did come through. Prices throughtout the hotel were very expensive. The only drink machine was on the 12th floor. VERYINCONVIENT.
June 16, 2014
Rated 2 out of 5 by Greg444 A/C in room didn't work!!
A/C in our room was poor I would never spend this kind of money to sleep in a warm room!!!
June 21, 2014
Rated 5 out of 5 by cag251 Who knew
That an "airport hotel" could be this relaxing. You would never know O'Hare was just around the corner. The location, convenience, shuttle, public transportation can't be beat. The staff is first rate, and goes out of their way to make sure you have what you need to make your stay as pleasant as possible. I just booked three more reservations for the fall.
June 16, 2014
Rated 3 out of 5 by Sophie988 Over Charges and hard to communicate.
First of all as an airport Westin, this hotel is fine. Spacious, quite, enough rooms.
But I am not pleased how I was billed. I stayed three weeks here for work. The first week, I asked for a parking spot, the front desk confirmed with me that guest parking is free. Nothing surprised me, this is a airport property as I have stayed at many SPG airport hotels. However, for the second and third week, I was billed $25 per day for parking. While I got the parking key, no one ever informed me there will be a charge. When I went online, the hotel is actually running the same rate "PARK ON US" advertisement.
Last but worst, I got charged for valet parking during my last stay, which I had no idea how it showed up on my invoice. I called the billing department, the lady swore to me there was no way it was not me did the valet. I was speechless.
Anyway, this whole extra charges threw me off and I will never return to this property.
June 16, 2014
Rated 4 out of 5 by Mohan123 Great location
The hotel was very well located and convenient to reach areas of interest. The barely average quality food in the cafe, the hot room temperature in the middle of the night (despite putting the thermostat to 65) and the non-functioning TV (although it was fixed in 3 hours once I requested help twice) all detracted from the overall rating, IMHO.
June 16, 2014
Rated 3 out of 5 by DallasGuy No club lounge
As a platinum member I was disappointed there was no lounge,
otherwise convenient to hotel (but so are a bunch of others.
June 19, 2014
Rated 5 out of 5 by MrsT Convention Stay
Our stay was during a convention weekend and the hotel was completely booked and the staff had much to do. The front desk staff worked so hard to get us our rooms, they were efficient and patient. We got one room and they called us when the second one was ready. Even with the craziness of the convention, we were treated like important guests and had our needs well met.
June 3, 2013
Rated 5 out of 5 by Singzprayz Rest and revive.
I was coming off a tough trip, needed to rest and go home feeling myself again. The staff were so polite and made me feel like I was the most important person to them at check in. Room service was prompt and delicious. The room was comfortable and relaxing. Even had a drink downstairs. I recomend the Westin to everyone. People's needs are their priority. God bless!
January 21, 2013
Rated 4 out of 5 by dstover Convenient
Convenient to airport. Staff was very friendly.
June 17, 2014
Rated 5 out of 5 by Steve Topnotch
Extremely nice environment, with a waterfall/fountain as you enter making it seem like a bit of an oasis. We arrived and were checked in within seconds, something I appreciate. Rooms are big and bright. Staff very helpful, professional and efficient.
June 14, 2014
Rated 5 out of 5 by KrisRa First stay at Westin O'Hare
Traveling with kids can be nerve wrecking sometimes and I was especially concerned because we were traveling to an area that seemed to be more "business friendly" than "family friendly". I was wrong.
The staff was quick to acknowledge my children with genuine smiles and compliments where some hotels try their best to scurry your children away as to not "scare away" other guests.
I have HIGH expectations as well when entering a hotel room. I rarely will allow my children to crawl and roll around on floors. At this particular hotel though, the room was very clean and spacious.
The breakfast was top-notch in service and quality of food/drink. I wanted to bring food from the buffet back to my family on the room and the server (Lillia, I think) assisted me in gathering everything I needed. Lill also kept my daughter entertained while I dished out. What a huge help she was!!
Valet is always appreciated when traveling as well. All of the attendants were friendly, quick and helpful.
The Westin O'Hare is quite possibly one of the best hotels I've ever had the pleasure of staying at. Thank you for making our stay such an enjoyable one.
January 24, 2013
Rated 4 out of 5 by Dkp1 Last minute decision worked out
When I walked into this Westin I thought I'd stayed here before but upon reflection I think I reminds me of one in Dallas. Due to weather in Atlanta I wasn't able to leave O'Hare after my meeting. Due to an early next day flight I did not want to go all the way to the city so opted for The Westin.
It's a very nice property just a few minutes by shuttle from the airport. It has a spacious lobby. Rooms are large and spotless. Shower heads are rain heads. Towels are plush. A robe is provided and as in all Westins the bed was great. I don't really have any negatives although I thought it may have been just a tad pricey. They have full facilities but I didn't explore these since my flight was so early.
July 14, 2013
Rated 2 out of 5 by Traveler265 Good place to stay but bad place to work
My flight was cancelled and I opted for Westin as I am a Gold Preferred member with Starwood. The only reason of my Stay was to work from my room. The only downside of my stay was the internet which wasa terribly slow and disconnected every time. The issue was for windows continued even after upgrading to the complete internet package($21). The font desk acknowledged the issue as there were many guests struggling with the WIFI and suggested to use the hotel computers. They have no idea that VPN connections usually do not work with public computers. However, the issue was never resolved and no compensation was provided.
May 14, 2014
Rated 3 out of 5 by rockydogz Wait staff is poorly trained
I had an interview on an executive search I was conducting and interviewed an executive over dinner in the hotel restaurant. Our waiter made the dinner a great deal less enjoyable as he continually interrupted us as we were having a business meeting. The hotel should have their people trained a little better and acknowledge that they should not bother a business meeting.
Also, I utilized the health club and some equipment is old and not in good working condition which is surprising for a Westin. Also, could not find CNBC on any TV in the health club which was also quite surprising.
February 3, 2012
Rated 1 out of 5 by Empiremods Not friendly to the Vapebash convention
Westin staff changed the rules during the convention and did not allow anyone to vape in their rooms. Staff was very rude and unprofessional on several occasions to many attendees. They also did not allow my friends dog in the hotel. The parking lot filled up and they we're very rude and forced people to park at the CTA train station and spend $26. Will never stay at a Westin ever again.
April 15, 2014