Rated 4 out of 5 by Fisher New Year's Eve - Westin Galleria
Booked a room here for New Year's Eve.
We had booked dinner reservations at the Oceanaire downstairs a week before our arrival and I personally confirmed the reservation the Monday before as well as 24 hours prior to our arrival. Lets just say the Oceanaire still ended up botching the reservation.
This forced us to seek the help of Susan, the concierge in the lobby. She was extremely helpful... made a great restaurant recommendation and then got us new reservations at the last minute on New Years Eve!
The hotel itself was great, the staff was great, and the room was clean and quiet despite the entire Penn State marching band also staying at the hotel for a bowl game the following week.
My only complaint is that the temperature inside our room felt like we were on the 'surface of the sun'. We had the air conditioner on max the entire time but the temp in the room never dropped below 75 according to the temperature readout on the display.
It made for an extremely uncomfortable and near sleepless night.
Other than the temperature issue affecting the comfort of the room itself, the staff, cleanliness, and hotel itself was great.
January 5, 2012
Rated 5 out of 5 by GCB1 Excellent hotel!
During check-in, I requested a quiet room. My room was perfect - it was located on the back side of the hotel, away from the elevators.
January 6, 2014
Rated 4 out of 5 by Butter1952 Linens
The fitted sheet was rough.
March 13, 2014
Rated 5 out of 5 by ShanaP Ice storm
Comfortable and clean and smelled good
March 4, 2014
Rated 5 out of 5 by dddk Fantastic Westin !
Great staff, Great rooms. Comfortable, Clean, Close to so much, easy access.
October 6, 2013
Rated 2 out of 5 by TLC1162 Parking Issues - No Platinum Recognition
First time at this hotel. This property does have self parking and valet parking. However, it seems that the hotel almost forces you to valet park @ $27/night. No directions to the selk-parking area. When we finally found the selk-parking area, there was no or very little signage pointing you to the hotel. No security cameras, kinda un-safe. Even though there were several suite upgrades available, none were made available; based on research, this seems very common at this hotel. Room had odor as if the carpet had been cleaend but not properly dried. New guy at the front desk was great; person who was training him was kinda rude and never smiled.
June 3, 2013
Rated 5 out of 5 by sjpontius great property
Excellent accommiodations & shopping
September 23, 2013
Rated 2 out of 5 by TamiT American Girl Package Challenges
I was thrilled to have the opportunity to book an American Girl package at the Westin. I had no trouble making my reservation via phone for two adults and two children. I was informed that there would be an additional charge for the extra child's American Girl doll bed which was fine. However, when we arrived, there was only one bed. For two 5 year olds who have spent 6+ hours in a car to get there, it was difficult to understand why they did not each have a bed. I called the front desk and was assured another bed would be brought up. 4 hours and 3 phone calls later, we finally got the bed, long after the girls should have been in bed. Discouraging. Then, at around 2 am there was loud knocking on our door. Two uniformed men stated that they were security and ordered us to open the door. We were all asleep at the time so we did not immediately respond, they kept knocking and calling out. Finally we opened the door and they indicated that they were investigating a noise complaint and fire alarm. There was no sounds we could hear on the entire floor and since we had all been sound asleep we could not understand why they insisted that we open the door when no sound was heard in the doorway. Again, this was a challenge with having two 5 year olds who had already been up past their bedtime. I have stayed at Westin hotels many times and have never encountered problems, but this was a rough stay.
July 18, 2012
Rated 5 out of 5 by smuparent It's my home away from home
I love this hotel
The staff in the Club level are fantastic
After they meet you once,
They know what you like and are very prompt
They are really caring. When I had to drop off my youngest at SMU for college,
They were right there to console me and get me anything I needed
The only inconsistency is when u make reservations.
Sometimes they put you on the member floor
Sometimes you have to pay extra
I don't understand it
So now I call hotel directly to make my reservations
August 7, 2014
Rated 4 out of 5 by Bo1958 Nice room, watch maid service
Even though I called and was told maid was to change sheets, I know for a fact she did not in 3 nights. Expected better.
August 17, 2014
Rated 3 out of 5 by Halsey2009 This hotel is clean
I can honestly say that my room was clean and that the staff was helpful with my short stay. I will also say that the room I was in seemed to be "no frills" and warranted no spectacular reviews. My daughter and I both found our beds to be too firm with comparisons to other rate equivalent hotels. Being tall, I liked the high over- sized shower head and bathroom mirror that did not fog. It was August when we visited and the room never seemed to reflect the temperature that was displayed. I would recommend that hotel management invests in style updates and higher end beds. I would pay higher room prices for these improvements.
August 12, 2013
Rated 4 out of 5 by Mls2014 2nd Floor Restaurant
We had a great stay until our last meal when we chose the 2nd floor restaurant. We waited 35 minutes for our order. When I told the manager (blond woman) we had a flight to catch she said she was doing best they could. When I got my chicken Caesar salad, the chicken breast was raw in the middle. Our server was great though.
August 11, 2014
Rated 5 out of 5 by mbhnyc Road warrior
Nothing makes someone feel more special then great recognition when walking into a hotel. The Westin Galleria offers the best customer service and they pay special attentions to all guest. I like that the John the general manager is in the lobby welcoming you from 5 to 6 when I check in. The front desk staff always has a smile and the Susan the concierge is great. Thank you and I will only stay at your hotel when in Dallas even when it is 15 minutes out of the way
August 1, 2014
Rated 2 out of 5 by StarAllianceGold Cleanliness and staff attitude
The bedsheet are not change throughout my entire 7 days stay.
This tells you how much they value customer.
When the complimentary hotel shuttle failed to pick me up at the designated location, the concierge denied that it was not their fault. They made me seated out in the open for more than 1 hour. In the end, I decided to take a taxi back to the hotel. Total disrespect for a guest like me.
Over the phone, they addressed me ma'am when they clearly know my gender. I have to correct them.
Very unsatisfactory. Found pieces of broken glasses in the ballroom. It showed they dont vacuum the carpet. My training required participants to be on the floor. Very dangerous.
April 5, 2014
Rated 3 out of 5 by eboona Rethink the Green Option
I always choose the green option at a hotel and did so this time. Little did I know that it meant no bathroom cleaning, disposal of dirty towels (we women do wear makeup), emptying of trash, or making of the bed. I'm fine with reusing clean towels and not having fresh sheets for a few nights, but when I called the desk to ask why my room hadn't been made up, I was told that it would not be done because I had selected the green option. Had anyone told me in advance that it meant no service whatsoever, I would have declined, The $5 "voucher" (useless) didn't begin to make up for the lack of service.
June 6, 2014
Rated 3 out of 5 by DanTexas Average; Needs Updating
Stayed here in January for the weekend. Former local resident back for a visit. Common areas of the hotel are very nice, and seem quite updated. Check-in was lengthy due to two other guests in front that seemed to have problems with their room or bill. The rooms are sub-par and the hallways a bit dark. Not a standard Westin Hotel. No SPG Platinum upgrade. Our room was like an older Sheraton Hotel. The breakfast buffet is better than nothing, and the kids thought it was cool. Valet guys were always nice. I'm back in Dallas next weekend and will jump over to the Westin Galleria, even though the cost is a lot more. If they ever renovate the rooms here, I would try again.
March 3, 2013
Rated 4 out of 5 by ykarmout Conference
Very comfortable and convenient
August 13, 2014
Rated 5 out of 5 by jjdub86 Quiet and relaxing
I have started staying at least monthly at this property for business since September 2011. I was very pleased the first time, both by the clean, modern and spacious rooms and also by the exceptional staff. It's the small things that make a property truly exceptional, from the front door staff handing me a bottle of ice cold water while I waited on a hot day, to being greeted by name at check in, to having The Second Floor staff remember my regular order. I always use SPG properties where possible but this is easily the finest one I have stayed at, particularly with the many dining options within walking distance.
April 30, 2012
Rated 4 out of 5 by Kim43 Very nice hotel
I would recommend this hotel and probably will stay at this location again but twice I have stayed at 2 different Westin Hotels in the Dallas area and was told by the booking people that my room was going to be something that it wasn't. example: my last stay I was asked if I wanted the window seating or a balcony and I chose the balcony (which cost more) and did not receive this and was given the window seating room. I did not complain or request the room I was told for one it was midnight when I arrived and second the group I was with did not complain, so neither did I and it was my daughters 18th b-day gift.
September 17, 2013
Rated 5 out of 5 by cdcummings A sanctuary of tranquility
Westin Galleria Dallas consistently delivers a quiet respite of solitude and relaxation in a very busy, robust city. The rooms and suites are vibrant and engaging, yet not overwhelming for the senses. All of the staff members are very friendly and responsive, staying one step ahead of my requests and needs. I never have any problems that go unaddressed. Whenever I visit, the staff sends me treats and goodies to make me feel special. It really is my home away from home!
Of course, the connection to the Galleria affords a plethora of food and shopping options should you choose to venture out of your room. There really is no comparable experience in Dallas or even all of Texas.
October 24, 2011
Rated 5 out of 5 by AJ1228 Great Business Travel Hotel
I recently experienced my second stay at the Westin Galleria Dallas and was not disappointed. The rooms are spacious and very well appointed for a business traveler. I attended a two day meeting and the conference facilities were clean, easily accessible and the meals provided were outstanding. Kudos the chef and staff!
The attached mall provides great entertainment as well as dining options without having to leave the property.
July 24, 2014
Rated 3 out of 5 by Tc5011 Beautiful hotel, but needs some work
The hotel and furnishings are great. However, have a few complaints about my last stay:
1) The Wi-fi in this hotel is almost useless. I've stayed here multiple times and regardless of the room, it is slower than dial-up.
2) I tried to use the ethernet cable to continue doing work in my room, but the cable exited the desk from behind the television and was maybe 3 feet long. I had to have my laptop in a really awkward position in order to use it at the desk.
3) When checking out at the front desk on a Thursday morning (what I imagine to be a busy time with business professionals), there was a single person behind the desk and easily 5 people in line. I had to wait about 10 mins.
June 1, 2013
Rated 5 out of 5 by Crusader Unexpected disappointment
I have stayed at this property several times. LOVE IT! Even brought my daughter here for a daddy/daughter weekend because it's so awesome! However, for some reason this visit just missed the mark. The small things that make Westin i such a great experience were just off. For some reason I wasn't placed on a preferred guest floor...a small thing, but something you just come to expect. I also requested the 250 points as my Gold amenity. It wasn't until I logged into my Starwood account a few days later that i realized I wasn't creditied the points, but something I don't think I ever received. This is still a great place and I will be back, but it just missed the mark for this visit.
April 26, 2012
Rated 2 out of 5 by Unknown1212 2 Out of 3 Days was Okay
On the last day of my stay there was an issue with the electricity. Not a big problem to walk down stairs with luggage. However, when I took the stairs as instructed, I set off the alarm. When I told the front desk at check out, they told me that I should have taken the elevators because they were working now. The elevators were not working (I tried them first) and there was no announcement made that everything was all clear (like all other announcements made every 20 minutes starting at 6 am). Additionally, having no hot water made showering less than enjoyable.
I understand that losing power may have been uncontrollable, but I expected the situation to have been handled better.
December 10, 2012
Rated 1 out of 5 by sleepy25 loud bangs
Didn't get any peace and quiet until 1am. I called and had security come to my room do to the loud banging noises coming from upstairs and hallways where cheerleaders must have been jumping, opening and closing doors, etc...
August 4, 2014
Rated 3 out of 5 by JD111111111 Slow Service-Terms of submission is a joke.
Room Service took an hour to cook eggs, and all of the items that we asked for weren't with our order. Instead of waiting longer, we took the order as is. Also, the movie we purchased froze every 30 seconds or so. Front desk was kind enough to remove that from the charge. Although, automatically adding a gratuity to room service defeats the purpose of what gratuity is meant for. If the service is bad, it should reflect in the tip. The room was comfortable, but I would recommend supplying two robes in the room instead of just one.
June 22, 2014
Rated 5 out of 5 by QUEENIEDJ Great Customer Service!!!
I had taken my daughter & a friend for a fun filled weekend. I was very impressed with the customer service I received, specifically from one of the managers named Munya. He was kind, thoughtful & was always smiling! I had spoken to him on the phone before our visit & he remembered our conversation when I had checked in. He also knew I had my daughter & friend in tow, upgraded our room & gave us club level privileges. The girls LOVED it!!! Special thank you to the sweet ladies serving the club lounge! Keep your eyes open for Munya, he will take care of you! Looking forward to our next visit!
August 27, 2013
Rated 2 out of 5 by Sdixon88 Expected Better
I stayed at this hotel for new years weekend and i was very displeased. house keeping did not turn down the room as we asked we had to call 3 times and when we came back it still was not done.After the 4th call it was finally done. The food was expensive but not tasty at all. It may have been an off day because usually the Westin is a great place to stay, I was very disappointed and I am very hestintant about booking with the Westin again. I am heading to Vegas in Aug and i would usually consider the Westin as an option but i am not so sure this time because i don't trust that i will have a pleasurable experience.My plan was to stay a couple of extra days that my job did not cover but i checked out of the Westin and booked another hotel for my additional 2 nights.
June 25, 2014
Rated 5 out of 5 by Lori802 Friendly and helpful staff!
This hotel had the friendliest and most helpful staff I have ever encountered in a hotel stay. Seriously! If I am in the area again, I will definitely stay here!
July 31, 2014
Rated 3 out of 5 by Disgusted1 Charges not explained
After receiving my folio, my credit card reflected an additional charge. I phoned this hotel several (5) times and was transferred to accounting each time and left voice messages. No one returned my calls. I phoned Customer Service and no one could give me an answer. They told me to call the hotel. After explaining I had done this several times, they sent them a message. I am very disappointed with Westin. We stay at Westin hotels often and I have never had a problem. I want to know what the charge is. I will gladly pay if I know what it is. Oh by the way, the bottles of water in the rooms lead you to believe they are complimentary are not complimentary. The tags on the water are very misleading!
June 27, 2013