Rated 4 out of 5 by Terry50 A great hotel in an excellent position
My first visit to the hotel and pleased with the welcome. Was unhappy with the first room allocated on arrival but this was very quickly resolved when we met Cedric at the front office. He listened to my needs and attended to them with warmth and charm and to my great satisfaction. The hotel has everything for a relaxing stay. Excellent staff,Comfortable rooms with great beds. Great facilities, Good food and the only complaint i could make was the room layout and tables at breakfast. It looked like a school dining hall with undressed tables using plastic table mats with mugs on the tables instead of cups and saucers!! Yet the food available on the buffet is great. Come on guys you are a 5 star facility. Fix it! Would still recommend it to friends and family.
May 2, 2013
Rated 5 out of 5 by goldman20 Quality hotel in a great location.
This hotel has been greatly updated since our last visit about 4 years ago. The room was very comfortable and right next door to the executive lounge. There was a large balcony which was nice and sunny in the morning and had a great sea view towards Valetta.
Breakfast in the lounge was very good and Pam looked after us very well. We also ate in the bar a couple of times and once in Palios Restaurant which was excellent. We would have eaten here more often but I can't understand why this place is only open at weekends especially as the main restaurant is only open for Sunday Lunch in the winter!
The improvements made to the outdoor pool area and the beach area made this a good place to relax in the sun and the indoor pool is a good place to have if the weather is not so good.
November 22, 2013
Rated 5 out of 5 by Creus i fantastic view excellent service
i fantastic view excellent service
June 25, 2014
Rated 5 out of 5 by Eric16 This hotel has great features
I'd recommend this hotel for business travelers
June 25, 2014
Rated 5 out of 5 by johnrob999 Excellent service
From the time I booked in to the time I left, I found the service to be excellent.
June 23, 2014
Rated 5 out of 5 by bonnie2013 This hotel meets expectations
Our holiday at this hotel was relaxing and enjoyable due to it's location, comfort and facilities. The hotel was very clean, the staff were friendly and welcoming. The food, although high quality and tasty, did not offer much choice for vegetarian or low calorie options.
June 20, 2014
Rated 4 out of 5 This is definitely not a 5* hotel
By travelling to a number of various hotels around the world, I would definitely not rate the hotel service at 5* rate. 1) We were given a double twing bed room rather then intially booked king size bed room. When we complained to the staff we were said that we have been provided this as it has better view, which we didn't want to sacrifice. Initially we booked a sea view king size bed. The room balcony wasn't cleaned for few days until we personally notified the cleaner. Seeing nails and hair of some other person on the floor wasn't a pleasent picture. In additional free water and coffee included the room rate were not updated daily, only once in 2-3 days. In addition we received a complements for someone esle, which is also not a good impression of the hotel service, as we'd rather not to receive anything rather then some elses compliments.
September 16, 2013
Rated 5 out of 5 by Merc66 Great resort hotel
The hotel is in a ideal location in St Julians with direct access to the sea and offers excellent accommodation and service for a relaxing resort break.
June 20, 2014
Rated 4 out of 5 by Doru great location
hotel needs refurbishment - bathrooms negligent finished and plumbing old and faulty
April 5, 2014
Rated 5 out of 5 by Kevintravels Wonderful hotel with a great team
This hotel is a lovely place to spend a sporty and relaxing weekend in Malta. Plenty of places to swim in the sea and the pool and good food in the bar and Palios restaurant.
A nice experience comes also from having some lively staff to chat to and learn about Malta .. and Maltese humour!
June 17, 2014
Rated 4 out of 5 by Oluslaw this hotel has great features but strange procedures
Hotel has great potential, good facilities and proper staff but strange procedures which make all arrangements to be done surprisingly slow; check-in procedure is a very good example - 5 minutes takes to check-in a person... and all guests booking the package with WiFi included should carefully check their billing at check-out as it is a rule there to charge for such complimentary service...
November 18, 2013
Rated 4 out of 5 by JNA1 Excellent reception from the staff
The welcome from the personnel here was one of the best received in recent times.
The function rooms are very smart with modern facilities and there is a wide variety of comfortable bedroom accommodation.
For some reason the chap in charge of 'Quadro' kept us waiting for at least half an hour in an area near the bar, despite there being plenty of tables clearly available in the restaurant. I should have asked as he moved to and fro, for this matter still puzzles me to this day. The food however was worth the wait.
Tip: The Executive rooms with lounge access are recommended ��� the evening spread and service very good
The fitness area is extensive, so one doesn’t feel crowded as experienced in all too many properties these days that squeeze the gym accommodation.
June 2, 2014
Rated 1 out of 5 by Jonno71 Underwhelmed
This hotels, customer execution is best described as inconsistent, I was given a room where the paint was flaking off the wall, and the second the balcony doors rattled all night in the wind, I was given a bottle of red wine as a gesture of goodwill, unfortunately I asked for white.
Long waits at reception, It was very busy, I guess they couldn't handle it
May 24, 2013
Rated 5 out of 5 by Rituk Fabulous
we booked the Luxury Bay suite at the Westin Dragonara after a disastarous stay at another local so called 5* hotel and its the best decision we made as the hotel is fab as well as the fantastic staff from the conceirge to the front desk (special mention to Cedric) we are returning again in August as just didnt get enough of the Westin Dragonara.
April 14, 2012
Rated 5 out of 5 by expatlocal mid-summer stay
excellent hotel all around. Expansive (rocky) beach with deck chairs surrounded by beautiful Mediterranean water on 3 sides. Staff was very polite and helpful. Excellent food and while location offers peace and a great beach it has dozens of restaurants and shops and the busiest night life district within easy walking distance
August 21, 2013
Rated 5 out of 5 by Anto35 This hotel has great staff and facilities
I enjoyed my staying in this hotel very much. Perfect localization, staff extremelly kind, rooms are large and with beautiful sea view, bed very comfortable and i d mention even the ice machine in floor near lifts. Reccomended!
November 13, 2013
Rated 5 out of 5 by Kelly51 Wonderful Hotel & Staff
In the most private lovely area of St. Julian's. Great site with fantastic food and staff. Beautiful waterfront with pools or ocean to offer for swimming. Great snorkeling area. Big, luxurious rooms.
September 11, 2013
Rated 1 out of 5 by Eddy51 Hotel policy rules!
The most frequented sentence: Hotel policy.
Kids not allowed to the mounge, not allowed in the inside pool, kids are chased away like dogs by the staff if their parents are not with them in the inside pool... I can continue.
Focus on paying and then get a very mediocre room. I hot as a Platinum for life an upgrade to a standard room, with the balcony facing 2 walls, wow. I had to wait till 4 PM before I could check in with 2 small kids. This is the first place were not even a glass of water was offered. The wellcoming was like a 3rd world border: passport, please. The staff didn't have a clue, took them 45 minutes to figure out the SPG Kids pass.... totally uninterested until it came to the price.
WiFi is extremely slow.
Good points: concierge, lounge and some people are outstanding and left a positive note about an hotel that I would like to forget.
On a side note, in the kids club, there were 2 oddlers fighting, the staff was enjoying it and only when I said something, they intervened.
Maybe I'm spoiled by staying in only good Starwood properties, but, hey I stayed at many of them and this is defenitly in my top 3 worst ran places.
February 22, 2013
Rated 4 out of 5 by ViAn Hotel/Rooms/Staff/Food
We have stayed in the hotel for 8 nights and originally booked a luxury room with the sea-view. We arrived rather late and had very fast a professionally organized checked in, however the room we have been given was light years away from the luxury room with the sea-view. There was no sea view at all, it was just above the restaurant facing another wing of the building, very loud and smelling like food once the balcony door is opened, It had small balcony and you have to really lean out to glance at the sea. We were highly disappointed and went right away to reception to ask for upgrade possibilities.
The reception staff was prompt and highly organized and offered us and upgrade to one of the tower rooms , we had to pay 50 euro more per night and could change the room only the day after, which was eventually ok with us. Tower room was indeed a nice sea-view room; however the rooms (as well as the hotel) are quite outdated.
The breakfast buffet is also somewhat of disappointment for this kind of hotel, the choices are very limited and it didn’t vary for all 8 days. No free WiFi is also no go nowadays.
The dinner: we have been once to Quadro restaurant, which was nice (not fine food though, as they claimed) but good food and nice view. And another time we have been to Italian restaurant below Quadro, there unfortunately was a big disappointment. Food was below average level I couldn’t even eat half of my main course.
The best thing what we experience in the Hotel is Concierge services, in particular George (thanks to him again!). He was extremely helpful, organized for us couple of amazing places to dine, all the tips and suggestions he gave were just excellent. This made our stay really good!
June 17, 2014
Rated 5 out of 5 by Magus simply the best in Malta
within 2min from the nightlife. the staff if professional and friendly. Club level is great. All the facilities and services were impeccable
October 22, 2011
Rated 1 out of 5 by zekkuk hotel needs better service
rude staff just walking into the rooms / missing towels and other facilities
September 12, 2012
Rated 5 out of 5 by Ela2014 Exceeded our expectations.
We had an excellent break and everything about the hotel was good.
June 12, 2014
Rated 5 out of 5 by cucu1965 Great resort
This has been our fourth stay at the Westin Dragonara and it has been fully enjoyable as the past ones. It is a great resort in all respects, from the professionality of the staff to the comfort of the room, the quality of the service, the beach facilities etc. As an SPG member you can expect full recognition (we got a nice suite upgrade that really made us happy!).
Special thanks to Pam who took so well care of us in the Exec Lounge...
June 1, 2014
Rated 5 out of 5 Great stay at excellent hotel
The hotel was excellent. From my first contact with the front desk (very nice friendly and helpful people) to the time I left, there was nothing that I could criticise. I would recommend it to anyone.
June 10, 2014
Rated 5 out of 5 by fallenmadge Lighting up the Sky
We've just spent a very relaxing 5 days at the Westin Dragonara, and i have to say a very big thank you to all the staff who made us feel very welcome, especially Sue who got us the room with the view. Not only did we have a lovely view across the pool and bay but also the night Sky. Particularly when there was very dramatic Electric and Lightning storms through our stay and we laid in bed watching them.
Thank you to Mark and all the staff in the bar for very yummy food and cocktails.
Would love to see the Hotel again in less dramatic weather conditions and make use of all the outside facilities and kids club.
Thank you W D, *****
November 23, 2012
Rated 3 out of 5 by Disappointed278 All good until checkout
The room, staff and experience were outstanding and would've been rated much higher if not for an incident at checkout. Ramone at the bar/lounge was most helpful and a pleasure. The incident occurred when checking out and the bill showed what were clearly duplicate, erroneous restaurant charges. Frank Vel. instead of either removing the charges or working on it later insisted on holding me at the desk while doing a detailed review and analysis. This, despite my insistence that I needed to get to the airport. I eventually left to make my flight not knowing what was done after my departure. I'll be following up with my credit card company which is unfortunate and unnecessary.
March 17, 2014
Rated 5 out of 5 by ElaineJSY Recommend this hotel
Excellent facilites, great location, spotlessly clean, good food and service is impeccable, staff polite and helpful and clearly the hotel strives to make a guests stay with them an enjoyable and great experience that guarantees a return visit.
June 2, 2014
Rated 3 out of 5 by nick18 this is one of the best hotels in St Julians
Equipped with many comforts could improve greatly with small but important tricks
June 3, 2014
Rated 5 out of 5 by tizian1cat excellent hotel
This was my sixth holiday in Malta, each time I went to different hotel, because I think it might be boring second time in the same hotel....I will make an exception...as soon as my professional duties will allow me, I will be coming back to Westin Dragonara. And special thanks to Ms.Alexia B. for her caring!!
May 28, 2014
Rated 5 out of 5 by IvaneVano Outstanding Service
I highly recommend this hotel. Provided service was just outstanding. The hotel have the most professional and service oriented staff, especially frond desk employees. Special thanks to all of them.
May 28, 2014