Rated 1 out of 5 by Tyringe Do not Pay Daily Parking Fee-- No Human Customer Service
Complained to front desk about a extremely loud foul mouthed cussing fight across from our two rooms for over 25 minutes. We have 4 children under 11 hearing this over two TV's. Finally couple left the room cussing as loud as they could down the hallway to elevator. Security never showed up. We went to bed at 11pm and was woken by the same couple cussing at 12 am Sunday morning but luckily they brought 4 more loud obnoxious friends doing the same thing. I called the operator asking for security and she could hear the people cussing through the door at the top of their lungs and this went on for 11 minutes with no security showing up. One woman said as loud as she could to the rest Keep the F*^K quiet before security comes and the response was "I will not the F*^K keep quiet because security is a bunch of S^*T and lets see them try to F%^king kick me out. Again this went on for 11 minutes with our kids awake hearing every word. I was awake for the next two hours boiling mad and security never came. I went to the parking garage at 6:30am because I could not sleep and was amazed at the parking lot mess. I could not get out if I wanted to leave. I went to the front desk and told them the wonderful night I had and was told I could have $50 resort credit for breakfeast. Excuse me, I can read past reviews and the menu and a family of four could not eat breakfast at the Westin for under $100 and since there was 6 of us in two rooms that would be close to $150. Sorry but no morning meal should be that expensive. I was amazed that I was to be charged a daily use fee for Parking and such but since the hotel opened the parking lot to every person not wanting to pay in downtown Savannah on Friday and all day Saturday and Saturday night it was just wonderful driving around for 25 or more minutes looking for a parking spot. I saw at least 10 cars double parked right down the middle of two spots and finally saw one of them in their car. I asked them to please move over and was told they were holding the spots for friends going to a Plastic surgeons group office party. I asked a couple from on the ferry why they were going back to the Westin and was told their car was parked at the Westin because they know the Westin opens the parking lot gate on Saturday for parties and weddings and they can park for free all night. Try getting a Suburban out of a small parking garage with every car doubled park and even cars parked between the handicap access lane. I did not want to upset my wife so I waited to call Westin after we got back from driving 3 hours to Florida. I was told the manager would call me or at least email me the next day which would have been 12/7/13 still waiting. I called customer service 3 nights in a row an again was told every night it was odd no one had emailed me or called. The heavenly bed is not so heavenly. I have traveled to Scandinavia, Egypt, etc... all over the world and as to right now the customer service as stated in other reviews is terrible since it is now 9 days since I checked out and called customer service on 12/8/13. I will have to say before we arrived Jessica was very helpful with my reservations and wanted to say Thanks to her before the trip went down hill for the two days staying at the Westin in Savannah --Update I called Westin's Customer service on 12/16 to be told my complaint on 12/8 was never filed and this was the first of hearing of a problem. 45 minutes later and two different people my complaint was filed. I received a phone call from Jessica( always understanding and great) saying none of this should ever have happened and giving me options to make up for such a bad weekend. Thanks you again Jessica ---I received this review back on 12/19 stating it would not be posted because I mentioned another hotel--I had three people read this review and no other hotel was mentioned--Called Customer service # given and of course no one had a clue how to help me as I have found out in this two week mess. I received another email today on 12/20 stating since I mention a city that computer program recognizes as a hotel it was automatically flagged. Let me get this straight my complaint was read by a computer and was sent back to me by a computer never being read by a human. I typed Hilt^n Head and since you can not mention another hotel this review was flagged by a computer. Great Customer Service Westin hotels
December 20, 2013
Rated 3 out of 5 by Baileca Slim on kids activities....
Stayed for a week. The staff were wonderful. The location and views of Savannah can't be beat...... The common areas could use some updating and general cleanliness could be improved.
The biggest disappointment was the programming of activities. On check in...I was provided a schedule of events
/activities for kids and/ or adults poolside. Id say maybe 25% of these activities actually took place. And often the staff knew nothing about the scheduled activities.
With that said ......I still think the Westin in Savannah is a great place to stay.
August 2, 2013
Rated 3 out of 5 by Ryan8402 Hotel lost power for over an hour
The resort seemed to be nice and the staff was pleasant. However, the power to the hotel went out around 9p on my first night for over an hour. Nobody at the front desk could tell me what was going on. I feel like I should be compensated for that trouble. I was unable to complete my work during that time.Also, the food in the resturant was subpar. I tried a few different items and nothing was good. It did have an excellent bourbon selection though!
September 25, 2014
Rated 4 out of 5 by Mka6891 Needs More Staffing
The hotel was very nice, great amenities and great location. We were very disappointed with the staffing levels in the hotel restaurants. We went to have breakfast and were told it was a 30 minute wait, but most of the tables were empty, they just needed to be cleaned. The hostess said she had a bad foot and couldn't help. The other workers, including a woman who looked like a manager, worked at a snails pace. There were about 20 people other than ourselves who were waiting, but it didnt seem to be an issue with the staff. Several people decided to do to go orders from the buffet. We went and ate elsewhere. Working in the hotel industry for over 20 years, i would and have sacrificed profit to enhance the guest experience, this hotel does not do that.
June 28, 2013
Rated 4 out of 5 by Pammietravels Nice but a little disappointed
We reserved the King Deluxe with balcony/river view for 5 nights. We also reserved a fridge & microwave. Front desk staff super friendly. We did not use the valet service; self-parking within short walk. Our room on the 16th floor had a super view w/small balcony. Room was smaller than expected, especially with price. Air conditioning was poor from day one but we did not complain (we hate complaining) until we checked out (no recompense offered). Pillows really bad. Very clean. Locale set apart from all the hubub of Savannah, which we wanted. Husband awoke with back pain but I did not. All in all, we'd go back but because of the small-ish room, we'd probably get a suite. BTW, we had our 5.5 lb. dog with us so the pet-friendly aspect was very important to us.
August 18, 2012
Rated 5 out of 5 by Tim627 From the start great service
We arrived late and wanted a different view than what was given. Staff handled this so nicely, offering to work with us.
This is what wowed me though... the conference let out and many were waiting in line for elevators. The staff took over the situation like pros - next thing you know the piano player was playing and a staff member was helping fill the escalators.
They kept my golf clubs by the door - stored away until I needed them.
Staff was always happy to serve. It was not fake, from my good morning to my welcome back.
June 16, 2013
Rated 2 out of 5 by peace1 Very Disapointed
I have stayed at this hotel in the past and was very satisfied, so for my husband birthday we decided to stay here and enjoy the river view. when we checked in the room we requested was not avail, so in order to get the river view we had to settle for a double bed, so we did. getting to our second room the bed had dirty sheets. The next morning the house keeper came and upon our return the bed spread was just thrown over dirty sheets, the bathroom was still dirty,Our weekend was horrible. The food in the Aqua was very good
May 28, 2013
Rated 3 out of 5 by rozdawg Surprised
I have been staying here for this conference for several years and was shocked at several "issues" with my room. The make up mirror didn't work, the chair at the desk looked like it had been in a battle zone and lost, and there was something gross on the bedskirt. All were taken care of but I was surprised to find these in this hotel, which had always been so very clean before. Also, the door to the balcony was difficult to open and close.
June 26, 2014
Rated 2 out of 5 by Jason26 Should have stayed somewhere else...
If you don't want to read the rest of this review, I can summarize by saying I paid double the value for what turned out to be a slightly less than average hotel experience. If I had wanted an average experience, I could have paid over a hundred less somewhere else and received a similar experience, albeit without a view of the river (which, if you're visiting for a night on the town, you'll barely have a chance to appreciate anyway#.
The room was of average quality and size, for a deluxe, the TV was outdated with an unresponsive remote, and the desk chair looked like it might have once been a tiger's toy. I did not order any other services because I felt it would be a gamble; I already spent this much for humdrum, why spend so much more for more humdrum?
The worst part of my experience, by far, was the absence of any flexibility whatsoever with reservations. Before arriving, I called a few days ahead to ask for an extra day, but only if I could pay at that moment and receive the small discount associated with paying before arrival. But no, even though I wanted to give more of my business, more of my money, that wasn't possible. That would involve cancelling and rescheduling, and you can't cancel #I wanted the same night, plus another!).
I'm glad they didn't let me though. I was ready to leave after one day.
I will never stay at a Westin hotel again.
October 2, 2014
Rated 1 out of 5 by Bobbie My experience
My husband was trapped in your elevator for over an hour. The alarm buzzer was ignored and the emergency call button was programed to an office that was closed and unoccupied. I called the front desk and was told "OK I will report to HOUSEKEEPING?". 17 minutes later a friend went to the front desk and was told they were unaware of anyone stuck in an elevator. My husband was "rescued" after being stuck for over an hour.To further add to insult a phone message told me we were comped $50.00. What an insult!!
December 10, 2011
Rated 3 out of 5 by Eskimo80 Very nice
My husband and I had a nice stay at the resort. We were greeted by a very helpful bellhop and the man who checked us in was especially friendly and helpful. He even gave us an upgrade for a better view.
The aroma in the lobby was delightful.
Our room was nice and clean. We did notice a wet spot on the rug and maintenance came right away to inspect and dry it up with a towel. We are still not sure what it was...but, it dried up.
We thought the ventilation in the bathroom was non-existent and the water pressure of the "heavenly" bath was poor.
The quality of the food at Starbucks was adequate.
We enjoyed the complimentary Starbucks coffee in our room every morning!
The hot tub was very nice. Clean and HOT!
Overall, it was a nice stay. We would recommend it to our friends and family.
May 9, 2013
Rated 1 out of 5 by Julie27 Disappointed
The AC was not working in room. Told front desk about problem and they said someone will be up in 20 min. It took over 2 hours for a service person to come and the AC was never properly fixed. The towels had a stinky odor to them, making us have to request new ones. The bed was a huge disappointment considering that's something the Westin advertises. There was hair and spots on the comforter and the pillows were worthless. This was my second time staying at this hotel and sadly, probably the last.
January 14, 2013
Rated 2 out of 5 by Billyblueeyes Cleanliness and Parking
While this is a very nice facility in a great location, there are two things that need vast improvement. The room or should I say the bathroom was not clean at all. There was hair and urine on the toilet seat and there was hair all over the sink. If you drive to this facility in your own car and you want to park your own car be prepared for an incredible hike to your car or from your car to the hotel. I have stayed a luxury hotels all over the country and I have never had to park so far away.
September 30, 2013
Rated 3 out of 5 by JoeTeecheck SPG Awards
Signed up for the $5 per day no housekeeping program, received only 2 of 4 tickets the day b4 checkout, still owed 2 tix, and found it a little unusual that I got the tix only on the day b4 I was checking out, what good was that going to me? If this Westin doesn't want to participate in that Starwood program maybe it just shouldn't.
July 3, 2014
Rated 3 out of 5 by RJJ4 Hotal nice but......
Hotel nice but the rooms could be a little cleaner, particularly the bathroom. Floor was dirty and the vent was coated with thick dust (mildew?). Overall, good but pricey. Paying a resort price and resort fee, you would expect furniture that is not worn and tattered, and recreation equipment (pool table cues) that are in good condition.
June 29, 2014
Rated 5 out of 5 by RHETT SPECTACULAR LOCATION & AMENITIES
MY FAMILY ENJOYED A SPECTACULAR EXPERIENCE WITH THIS HOTEL WHICH IS UNSURPASSED IN IT'S SERVICE, AMBIANCE & VIEWS! THE STAFF WAS OUTSTANDING, FROM CONCIERGE TO HOUSEKEEPING AND VALET!! WE WERE ABLE TO RELAX AND ENJOY THE CUISINE IN THE AQUA STAR WHICH WAS A TREMENDOUS EXPERIENCE AS EVEN OUR PALATES WERE TREATED WITH GREAT CARE. THE COMFORT AND BEAUTY OF OUR SURROUNDINGS ALLOWED US TO EXPERIENCE PARADISE RIGHT ON THE PROPERTY. WE HIGHLY ANTICIPATE OUR NEXT VISIT!!!
June 17, 2013
Rated 2 out of 5 NEI Conference
Room cleanliness was poor. Was transferred to a new room during the stay. While waiting in the new room, watched the housekeeper clean the room too quickly. Room was not cleaned thourougly and was cleaned too quickly. Beds were not made up well as per normal standards.
July 4, 2014
Rated 3 out of 5 by kbrown508 Hotel quality is slipping
My family and I had a very unsatisfactory experience in the restaurant and the quality of the room we stayed in is not what I would expect from a Starwood property. The AC did not work properly, bathroom was dirty and the mattress was very worn and extremely uncomfortable.
July 1, 2014
Rated 5 out of 5 by Mommie21 Exceptional Hotel
We stayed at this hotel over the July 4th week and loved everything about it! The staff was friendly and professional and responded to a few requests timely. The location is nestled away from the activity across the river and the ferry boat made the trip fun! The hotel had activities for the whole family and everyone was pleased! Not to mention the wonderful heavenly bed!!! The restaurants were reasonably and offered a variety of food too!
July 9, 2012
Rated 5 out of 5 by GayleatHelmsBriscoe Savannah River Relaxation!
It is always a pleasure to return to this hotel on the Savannah River in the historic district! The staff is warm and friendly and always take great care of guests from arrival to checkout. The views of River Street from rooms across the water are spectacular and with the addition of the fire pit and other amenities it makes this hotel the perfect spot for weary travelers or history seekers exploring Savannah. The meeting space is excellent and outdoor function spaces far exceed most in town for weddings, social and corporate events. Spectacular golf course and who doesn't love the Spa with exceptional services and treatments. I always return to this hotel and it is a great pleasure each time. Rooms are designed for comfort and are beautifully furnished plus the bedding is luxurious for a great night's sleep. A+++ Looking forward to my next stay!
October 17, 2012
Rated 5 out of 5 by Tina87 Hotel Staff
Although we had some difficulties at the front desk when checking in our guest. I love the fact that the Westin hotel staff work together to ensure that our rooms were in order. I had a number of staff members from other departments check on us in the lobby to ensure all was well. Uri Hamilton in particular who works in the Purchasing Department made sure we had everything we needed.
April 27, 2014
Rated 5 out of 5 by GoodPick Great July 4th fireworks!
We visited this Westin for July 4th break last summer. We had great time - great fireworks, unique location (island) and great views of Savannah riverfront. :)
Huge cargo ships passing by frequently, boat rides from the hotel crossing the river and crab races were bonus entertainment for our six your old son.
May 27, 2014
Rated 5 out of 5 by crazyteapot Room with a great view
We stayed 2n nights with points. We were upgraded to river view on 13th floor. Loved the view of the city and watching ships.
Bed and bath did not disappoint. Found self park a little pricy. Room had a frig which was nice. Did not eat in restaurant . Starbucks coffee and pastries were good.
Outdoor pool area has a fire pit and hammock.
Free water taxi to River street. We used this a lot.
December 9, 2012
Rated 3 out of 5 by Gklg Hotel staff is either not trained well or is very understaffed
Too many things to into full detail about in this space. Most. Of issues were with untimely
Response from housekeeping, lack of communication from staff, and oe staff member completely rude to my sister.
I was contacted by a manager by e-mail
Her name was Jesica. I gave her the complete run down
May 26, 2014
Rated 5 out of 5 by MelN3D Pleasant Surprise
I thoroughly enjoyed my stay at the Westin. It was a pleasant surprise to know that there were resort style events planned during the stay. I was a little surprised to find out that the Fitness Center was located across the street but the shuttle was readily available. The property would benefit from a hot tub. I definitely plan to stay at this property during my next visit to Savannah.
October 16, 2013
Rated 5 out of 5 by Matt59 Best Hotel Experience
I travel a lot, mostly for business and I am a Platinum SPG member. I was pleasantly surprised at check-in that they upgraded my reservation without me having to ask for an upgrade. The upgraded room was the best hotel room I have ever stayed in. The room was very neat and clean.
The staff was very friendly and helpful, especially since this was our first time to Savannah.
May 20, 2013
Rated 2 out of 5 by Deanmarie33 This hotel needs improvements
I came in there was no soap in my room I had to go to the front counter to get some. No wash cloths. The cleaning staff was loud and obnoxious cursing in the hallway and opened my door and said I was on the check out list then said or sorry got the wrong room proceeded to yell at another employee in the hall and was cursing real loud and laughing. It was not the quality of most Westins. Staff downstairs was nice but I don't think there's control over the whole hotel. Dust all over my room. Just was very disappointed.....
September 7, 2014
Rated 3 out of 5 by Moo42 Unpleasant night
We were upgraded to a corner room looking at Savanah, a great view. However, we were on the west end of the hotel and the wind was blowing west to east and since the paper mill is west of the hotel all the awful order blew into our end of the hotel and our room smelled like a toilet on Saturday night which didn't allow much sleep.
January 18, 2012
Rated 3 out of 5 by IM326 Disappointed
We arrived around 4:30, we had been driving for about 8 hours and were tired, to find out our room was not ready. They said they were having housekeeping issues. I finally went up to see if our rooms were ready since we had to get ready for our dinner reservation at 7pm across the bay and we were not dressed for dinner. They finally said they could put us in another room this was around 6:30pm.
The following day we went out and when we returned our room had not been cleaned and we had no clean towels to bathe again to get ready for dinner. A young man name Marcus, was walking by our room, I asked him when they were planning to bring us clean towels and clean our room. He was a little surprise, he said they had left for the day this was at 5:30. He was kind enough to get us fresh towels and call in for them to send someone up to take care of our room, which we told them not to bother making our beds, it was too late.
I have stayed a several Westin and never had any problems until this time. For the amount of money you are paying to stay at a resort they should be more organized with their housekeeping issue.
This is bad for those who may be driving or flying for a few hours, to hear they have to wait when they just want to get into their room to rest.
The staff was courtesy the location was good, I would stay there again, but they need to fix their housekeeping issues. .
June 24, 2014
Rated 5 out of 5 by Tink48 Superior Location
We were last here in 2010 and it's as lovely a spot as we remember it. The location and ease to the Savannah Ferry is superior and Savannah is one of our favorite cities. My husband was here for a Medical Conference and obviously access to the convention center right next door was also a big plus.
February 26, 2014