Rated 5 out of 5 by Muryo Great location
If you want to get a real sense of what Bangkok is all about, this hotel is located right in the heart....on a skytrain stop, close to shopping and restaurants/bars..
November 11, 2013
Rated 5 out of 5 by Plum Excellent stay and warm hospitality from the staff
it was my first stay in Westin Bangkok and overall my experience has been fantastic. The staff went all the way to make my stay an enjoyable and memorable one.
December 24, 2012
Rated 5 out of 5 by prasert Very relaxing weekend.
We had a great weekend,enjoying the pool, staffs are very friendly and the location is good closed to everything!
November 12, 2013
Rated 5 out of 5 by Nice68 Run Westin
Fantastic hotel and the opportunity to run in the nearby Queens Park is extra postive.
October 29, 2012
Rated 4 out of 5 by punchinthesun A great hotel is a great hotel
I need to travel frequently, and have become accustomed to the convenience of better hotels, including those offered by Starwood. In Asia, great hotels abound, and their amenities become expected after awhile.
However, its the staff that makes a hotel stand out from the rest (including the one across the street), and your staff has made my heart sing.
Between the concierge staff arranging my something special, to the business office arranging my meetings and transportation my days were enhanced. But the staff in the Exec Lounge are beyond compare, and truly made me feel welcome each time I visited.
Thanks, and I hope to see you again....soon!
October 25, 2012
Rated 5 out of 5 by GFJL Outstanding Service
The BEST Service I have amongst ALL Hotels in Bangkok
August 7, 2013
Rated 5 out of 5 by Jespergoh Memorable Stay at Westin!
A memorable Honeymoon stay
December 5, 2011
Rated 4 out of 5 by Sperry8 Good hotel, but missing some key things
Its a good hotel. And its generally priced right. But for a Westin, it is missing some things. Let me start with some positives:
1- As a Platinum, I've generally been upgraded here 2 out of 3 times. And the suites are huge and really nice.
2- The beds are big and comfy.
3- They check in Platinums in their executive lounge, which is a nice touch. And the staff is friendly - but only in the lounge.
1- The front desk staff (outside the lounge) is generally not friendly. Not unfriendly either, just not what you expect from Thai people (who are some of the friendliest people in the world).
2- They are the only Bangkok Starwood property that will not let you eat breakfast free as a Platinum. You must give up your 500 Starpoint amenity to eat at the large buffet. If you dont you will need to eat free in the very small lounge.
3- Speaking of the lounge, its laid out as 3 separate uncomfortable rooms. Just tables and chairs. No couches are any place to lounge about. They do have snacks and drinks, but its just not as nice as other lounges.
4- The shower head in my suite was ridiculous. It was older than me and definitely not what I expected from a Westin. Definitely time to upgrade them.
At the right price, I'd stay here again. But I certainly wouldnt overpay to stay here.
February 23, 2013
Rated 4 out of 5 by QatarChris Good hotel in good location
Stayed for six nights with my family. Booked two rooms , asked for interconnected and got these as requested. Checked in at 9.00am and both rooms were ready. Even offered breakfast in club floor as well. This was very efficient and impressed me. The hotel location is excellent as it is immediately adjacent to station for skytrain and also metro. The club floor although not the largest was very good and offered the usual alcoholic drinks and buffet snacks from 5.30pm to 8.00pm., two and half hours is a good time duration for this as many hotels offer only two hours or less. Went to club lounge one night and all seating was taken. The club lounge staff then opened the presidential suite opposite side of the landing to provide extra seating, this was impressive. The pool is located on 8th floor and although not the largest is still a good pool and nice place to relax. Breakfast choice was good with international and Asian food on offer. Overall, this hotel is very good and it's location is great for getting to most places in Bangkok. The staff were good, the club lounge staff excellent and the concierge very helpful. When I next travel to Bangkok, I will use this hotel again.
October 11, 2014
Rated 4 out of 5 by Vaab Nice Hotel, but a bit Noisy
I arrived at the main floor of the Westin Grande Sukhumvit in the late afternoon and was immediately directed to the 7th floor of the building for check-in. Check-in was prompt and courteous and I was assigned a spacious room on the 20th floor, with a large king size bed. I was also offered a voucher for a complimentary drink at the hotel bar – Zest Bar & Terrace.
At check-in I was told that renovations were ongoing on the 23rd floor but this work was only going on during the day. When I arrived at my room, I could hear drilling and banging, and was surprised that the renovations were taking place on a Sunday. A note in my room from teh manager also says that renovations are ongoing on the hotel rooftop and in the pool area, through to December 2011 and that guests can be accomodated at the nearby Four Points or Sheraton for pool and fitness facilities. I do not know if these are the same renovations mentioned that are happening on the 23rd floor when I checked in. These issues are noted in the fine print on the hotel website though you do have to look for them.
Otherwise, the hotel is very nice and is located above the Robinson Dept store. All amenities are readily available nearby, including restaurants and bars. One thing I did feel though was that the hotel was quite generic – there was no sense of “Thai-ness” at the hotel or within the room. While quite grande throughout, it really could have been a hotel found anywhere.
It is definitely one of the better hotels in the area and with rooms starting on the 8the floor and higher, there is no street noise at all.
October 23, 2011
Rated 3 out of 5 by BMW5 Good Service but bad room facilities
I had the pleasure of staying with this hotel from 15-18 July 2013.
We found the service (people) was great but everything else falls short of expectations:
1) toilet tap keeps falling off and eventually broke the soap dish
2) shower drainage cover keep coming loose
3) toilet wallpaper is coming off in the toilet corner
4) mosquitoes in the room. I was bitten a couple of times
5) confusion over mini-bar during check out.
I am a gold member for years and have experienced SPG service across the globe. Sadly this hotel falls short.
I provided feedback via email to their customer services but couldn't get a response from them at all.
July 22, 2013
Rated 5 out of 5 by MaverickMel I MUST PROTEST...
As a frequent traveller, I must register my protest with you on several fronts...
1. Your staff need to stop showing up all the other hotels!
I am a frequent traveller, and have stayed at more hotels than I can remember, but the staff at the Westin club lounge are really the best! Friendly, and approachable, they are clearly happy to be there! From the minute I get to the hotel, being greeted by the bell staff, to walking across the lobby on the 7th floor and having reception desk staff call me by name, to the club floor where everyone knows my name... It's like coming home.
2. You need to make it a little less convenient to get around.
I frequently haul my wife around the world and she likes to shop, can you please make it such that she can't get to all the major shopping areas with ease? Despite having come here so many times, I still haven't learnt my lesson. Do you know how many times I have had to buy extra suitcases and bags?
3. You really have to stop making me want to move in!
I have my own home... You really don't want me to move in here, do you?
Seriously though, if I WERE to nitpick, there are a couple of very minor flaws such as the fact that there aren't enough suites on higher floors, or that the very minor, gradual upgrades to the fittings are resulting in strange things like lights with no apparent "off" switches, or some toilets without the ubiquitous bidet/wash shower attachments,
All in, this is ABSOLUTELY my favorite hotel in this part of the world. Would I stay anywhere else in Bangkok? Not if I can help it!
I have come to Bangkok for work, for relaxation, for shopping, and for just plain fun, and I can tell you that I have clocked more nights in this hotel than I have in any other hotel on the planet!
And finally, a word of warning.... If you actually do put together a suite on a high floor that has a fully-equipped kitchenette, and make the mistake of letting me stay there, you might have some trouble getting me to vacate it....
Keep it up!
December 13, 2013
Rated 5 out of 5 by iluvmydog The Westin Grande Sukhumvit, Bangkok: Excellent Location, Service, Amenities, Safety @WGS
Location next to BTS and Terminal 21 mall is excellent. 4 stops to Siam Paragon on BTS. 4 stops to Silom on MRT. Direct route to Jatujak weekend market on either BTS or MRT.
From the moment your taxi arrives, you are made to feel welcomed by the very helpful staff who will unload you bags for you. You have to check-in on the 7th floor, an inconvenience by some, but I personally feel that it provides a sense of privacy to guests, as it's away from the views of passers-by. A lot has been said about the so-called "dragon ladies" at the Front Office, but my experience is exactly the opposite. My check-in was handled professionally by Ms Took, a thoroughly pleasant and friendly person, who greeted me by name when I saw her again 2 days later, to ask how the room was (I was upgraded to a corner room), and when I told her that I liked the spaciousness of the room and the bathroom, offered to have that logged on in the system for future visits. The staff (especially at reception) at Taste (where breakfast is served), are always friendly and attentive to your every need, without ever being intrusive.
In your room, you will find bathroom slippers (one of the most comfortable ones provided by any hotel, anywhere), and comprehensive set of amenities. Towels are numerous and of generous proportions and of superior quality. The complementary tea offered (Jing brand, pyramid shape) is the same as that offered at the buffet shows that the hotel does not try to cut corners to save money. And the coffee-maker is easy to use and Lavazza capsules are provided complementary. The beds and bed-sheets are a dream (pun intended) to sleep on. Also, if you use a 3-pin plug for your electrical appliances, you do not have to bring your own adapter. Samsung TV and DVD player is offered.
When leaving the lobby, small bottled water is provided with a touch infused with lemongrass scent -an extremely thoughtful gesture, greatly appreciated as you encounter the Bangkok heat and traffic soon after!
I stay in Bangkok every 3 months and have stayed in different hotels each time. Taking into account all my experiences, I decided to stay in the Westin for a second time. This stay confirms my decision, and now I'll ask myself, "Why stay anywhere else?"
December 9, 2013
Rated 4 out of 5 by Kumar57 The hospitality is great
Everything was good except the breakfast space is less and waiting time is not worth. The hotel guest should get priority or table reserved for residents.
October 5, 2014
Rated 4 out of 5 by cheerojess Convenient
I stayed here for 3D2N and I do enjoy the stay with Westin. However, the breakfast stuffs has a mixture of friendly and unfriendly staffs. The rooms has reached the expectation and the cleaners were very polite. they will greet and smile at you everytime you walk pass. However, the group check in was relatively slow as we only managed to do the check in after 6.30pm. The water shower pressure is also inconsistent. However, the facilities in the hotel was great. Location was easy as it is located right beside Asok and beside Terminal 21. Good choice of hotel if I were to stay in this area. However, there are no night markets nearby thus a lot of time on traveling.
January 8, 2014
Rated 3 out of 5 by AsianCajun OK
After traveling for several days, we were looking forward to sleeping in Westin's Heavenly Bed. Unfortunately, the bed was not heavenly. The sheets /duvet set were to standard, but the bed itself was harder than a rock.You could not sleep on your side without waking up with shoulder pain. Staff was very attentive and wonderful, we ate at all of their restaurants. I wish they had another bar available at the hotel during the evenings that was quieter with background music or piano music. The daily Phillipino singers were a nice treat for the first day, but by day 3, they weren't any longer. Hotel is very centrally located.
February 16, 2013
Rated 4 out of 5 by SINK Got upgraded again, thanks to the Westin Guest Specialist
Not sure why the SPG system would not confirm my stay in the suite at this property automatically. At the most, an upgrade to an Executive level deluxe room. However, I was able to email the guest specialist and front desk manager who has helped me to secure the suite upgrade back in March. And thanks to the team, I was upgraded again, albeit a lower level suite. I have seen an improvement in in-room wifi access, and no longer need individualized login IDs for each device. However, wifi is no longer available on the 7th floor (in the Terrace dining room). The 1st floor waiting area is much improved. The elevator from 1st to 7th floor door may need to be recaliberated since the door is very slow to close (but if you push the "close" button, the door closes immediately). Always have to remember to do so though. Did not partake cocktail hours this trip. But did manage to have a few Coke light there. Service is very friendly in the lounge. Management on the 7th floor seemed to be too busy to interact with guests or even take the time to smile. No sawadee there. A bit disappointed with that. Are they too good or too cool to even smile?
October 2, 2014
Rated 5 out of 5 by Espen1234 Excellent for wedding ceremony
We had our evening wedding ceremony for about 260 guests at the grand ballroom. The sales manager was extremely helpful and made sure the ballroom was beautifully decorated and that everything went according to plan. The entire staff was attentive and recognized us and our guest throughout our week long stay. Although there was some mix-up with the reservations due to many guests with same surnames, the staff quickly sorted this out.
The overall room standard is good, and the suites are quite spacious. The swimming pool was newly renovated and opened the day prior to our arrival. We did not get any notice beforehand, but as it did not affect our stay there was no need.
November 21, 2012
Rated 4 out of 5 by AKY14 Nice Stay but lack responsibility
I stayed in this property from 15/09 to 17/09, 2014 .
The stay was comfortable and breakfast and food also good.
However I would like to say that there is lack of communication on hotel part.
I forgot 2 shopped packets in the cupboard and checked out at 2 PM. I was in hotel till 3 Pm as my flight was midnight. then I left my luggage with concierge and collected at 9 PM.
If any one from Housekeeping who found my packets could have phoned me and e mailed me, I could have realized and collected. My contact details were already with hotel.
When I returned India I recalled I left them in room and called Hotel, after holding me for 15 minute, they could confirm, yes they have found and asked me to get it collected.
Well, such thing was avoidable in case the staff acted.
Still the property is good and located at nice area having connectivity with MRT and BTS for easy travel in Bangkok.
September 19, 2014
Rated 4 out of 5 by Fifiks Great stay!
Although the facility is older, I had a really nice stay and staff service was excellent.
September 29, 2014
Rated 4 out of 5 by Tzah Comfortable and easy access to shopping
Not exactly in the shopping hub, but with the BTS right across the street it was convenient to get to the big centers.
Old, but maintenance is of a high standard so it is comfortable.
Surang at the club lounge is an exceptional concierge. She arranged our transportation during our stay which made travelling around Bangkok a little less stressful.she was always responsive and professional.
Everyone was courteous.
September 17, 2014
Rated 4 out of 5 by Muddyrider Shoppers delight
The hotel is well appointed and has all the usual features you would expect of a city-based hotel. The staff are polite and friendly as you would expect. There is an excellent gym if you need to work off the excesses of the restaurant.
The main selling point for the hotel is it's excellent location for shopping. While I've been working my girlfriend has taken full advantage of the location to use taxis to scoot from one mall to another.
If you pitch up to Bangkok for a few days for a shopping spree then you can't go far wrong with this hotel.
Now if I could just get my girlfriend to give me back my card...
May 9, 2012
Rated 5 out of 5 by Ellen1 The staff at this hotel are wonderfully helpful and efficient
There was nothing that the staff at the hotel would not do to make our stay comfortable and enjoyable. We had many questions about Bangkok and they answered them all with patience and professionalism. The staff went beyond what I would expect from hotel staff.
September 24, 2014
Rated 2 out of 5 Room Smelled Bad and Needs Fixing
We have stayed at several Westin Hotels before and always had a good experience. But at the Bangkok Westin was another story.... From the moment we walked into the room (1003) at the Bangkok Westin, we both commented that it smelled bad. That immediately gave us a bad impression of the cleanliness. The curtain had blood-stains on it. The carpet is looking quite worn. The bathroom wallpaper is stained and should immediately be replaced. Even the bathroom door squeaks!
It looks to us that there has been no care to keep up the rooms for many years. So it looks degraded. What a pity for the Westin Hotel Chain!
November 18, 2012
Rated 3 out of 5 by Pang23 Feedback on late checkout charges and make-up room
Upon my check-in on 24 Jul at Executive Lounge, the staff informed that my request for late-checkout on 27 Jul (4pm) can be accommodated. However she did not mention additional charges on this late-checkout.
On 27 Jul, I made the check-out at 4pm at the main lobby (7th floor), but I have to make payment for the late-checkout charges of 3000+ baht.
I would appreciate that the staff provides full information to me when I first checked-in in future, so that I can better make informed decision.
During my stay, the make-up room service is not always fully done up. On one of the days, the night slippers are not replaced. On another day, the tea satchets are not topped up.
July 28, 2013
Rated 4 out of 5 by happyhigh5 Comfort, Locaton, Conveniences
All other needs like food mart, cafeteria, 24-hr McD, shopping mall, restaurants, skytrain , 7-eleven, massages are within reach.
Once hit highway, no problem to airport
Thanks to Khun-Dae for advice to Asiatic and quick departure instead of last minute shopping ! And, thanks to pleasant Khun-Natacha on arrival. Also, to Concierge and Lower Lobby staffs. Oh, to the bubbly housekeeping staff.
Regret room only ready very late afternoon. Disappointed there was no fresh juices (cordial instead) for breakfast. Well, where was super, fresh juices?
Croissants were over-baked!
Didnt bother much as was having little tummy upset from too much Thai foods a day before ! Well, I maybe always thought Westin has great spreads just like Westin Nusa Dua Bali.
August 21, 2014
Rated 1 out of 5 by Disappointed22 Recent stay - beware
Note that the pool is closed at present - no information is available prior to arrival at hotel which is disappointing/misleading particularly whilst staying with a young infant !
No room upgrade offered despite Gold SPG status and relatively empty hotel. When queried, was told that an upgrade would be available at extra cost ...
Note that the hotel markets a "Kids Club" at the hotel ... turns out that this is just a marketing concept which allows guests to order a cot and other infant assistance - there is no "Club" as such and no place that allows children to be left and entertained (plenty of other hotels in Bangkok offer this service). Again quite a misleading description of the services at the Hotel and disappointing to not find out until arrival at the hotel; when it is simply too late to change...overall a very disappointing stay and very un-Westin like !
December 26, 2011
Rated 3 out of 5 by mkakhor An average stay with a blocked view
The service was fine by the usual Thai standard. Room was spacious. Shower handle not easy to adjust temperature. Generous supply of towels. Clean room. Major drawback was the view. At 19th floor I have another taller building to view at. Poor reward for "Green Choice" scheme. A 150 baht voucher. No option for points. Come on! Can do better than that if this hotel is serious about being environmentally concious. Not much recognition for my SPG Gold status. Apart from the F&B discount (much appreciated!). Overall, the hotel crossed the passing mark, but only just. Can do better..
June 30, 2014
Rated 3 out of 5 by kevin00liew No recognition for SPG
i had been staying in westin sukhumvit during my last few trips to bangkok.
previously upon check in, the front desk is able to identify my SPG status through the system.
however this time, the staff did not identify my SPG status. i had to remind her and provide her my SPG number.
previously, everytime i am given SPG floor, which is the higher floors. however for my most recent stay, i was not given SPG floor, much to my dissappointment.
i am very happy with the rest of the service and will continue to stay in westin for my next visit.
however i hope the front desk service can be improved.
February 3, 2013
Rated 5 out of 5 by Jaideep A place to beautifully blend leisure with business
Which hotel will be so considerate to offer sports wear and sports shoes during the stay? These are the kid of thoughts that makes Westin Grande Sukhumvit different than other places. If we, for a moment consider the location it is at one of the best places to be in Bangkok - Sukhumvit and right at Asok BTS. One can come right from Airport express till this hotel with just 1 hop!... Now in the hotel one can expect the finest customer service, lovely cuisine, beautiful rooms and fantastic amenities like pool, SPA and gym..Around the hotel we find all the places to shop and alternates to wine and dine! Definitely a place to stay. ISPG members can further enjoy the benefits of their membership...
July 14, 2013